Intuit Payment Network Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service

Intuit Payment Network

"A" Credit Card Processor Rating
Last Updated: February 13, 2014
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Intuit Payment Network Overview

Intuit Payment Network Logo

Intuit Payment Network Logo

Intuit Payment Network (ipn.intuit.com) is a payment and money transfer service created by Intuit Inc., the maker of the popular small business accounting software, Quickbooks. The service is similar to those of PayPal and Dwolla and allows for bank-to-bank money transfers/payments as well as facilitates credit card payments. Intuit Payment Network has no setup fees, monthly fees or cancellation fees. Receivers of bank-to-bank payments pay only a flat fee of 50 cents per transaction (sending money is free), and accepting credit card payments costs 3.25% of the transaction amount. The service also includes e-commerce-like features such as payment buttons, email invoicing, recurring payments, as well as full integration with Quickbooks.

Unlike some of its competitors, Intuit does not require customers to have an Intuit Payment Account, allowing them to pay via a “guest account” to make for a smoother payment process. Intuit states that bank account information (such as account numbers) is never shared between buyers and sellers.

Intuit Payment Network Sales & Marketing Tactics | A

Intuit Payment Network appears to primarily market itself through its website and through Intuit’s existing client base, particularly as a complementary service to QuickBooks. There is no indication that the company uses misleading rate quotes on its website or employs independent sales agents to sell its services, and the company is showing zero complaints to that effect.

One issue for merchants appears to be the company’s processing limits and risk prevention policy. Most complaints about IPN mention unexpected fund holds placed on transactions and difficulty getting these funds released. Although Intuit Payment Network discloses the fact that it enforces transaction limits on its “Fees” page and notifies merchants of approaching limits within their profiles, it seems that the service could stand to do a slightly better job of informing merchants of Intuit’s risk policy before they start to process payments.

Intuit Payment Network Costs & Contract Terms | A+

As noted above, Intuit Payment Network charges $0.50 per ACH transfer received and 3.25% per credit card payment received. There are no setup fees, monthly fees, or early termination fees associated with the service, and there are no penalties for exceeding a processing limit. Overall, these rates are very competitive with the company’s competitors, especially considering that Intuit does not require customers to create specific Intuit Payment Network accounts to use the service. Intuit’s transaction limits are variable but can be raised within 3-5 business days via a request through the user’s profile.

Intuit Payment Network Complaints & Service | A

Intuit Payment Network is currently showing eight complaints on this and other consumer protection websites, and all of these complaints express issues with fund holds enforced by Intuit. In some of these cases, merchants were aware of transaction limits enforced by the company but still attempted to process payments anyway; in other cases, merchants were unaware that their funds might be held before attempting to accept payments. Although fund holds of large amounts are surely distressing for merchants, it seems that Intuit Payment Network provides a fair amount of notice in a user’s profile before a processing limit is reached. In addition, the company immediately notifies merchants when they hit a processing limit, allowing merchants to react and plan for likely holds. Overall, given the company’s size and complaint volume, Intuit performs well in this category.

Intuit Payment Network BBB Report | N/A

Intuit Payment Network does not have a dedicated Better Business Bureau (BBB) profile and Intuit’s main profile encompasses numerous other products, so we will not include it for the purposes of this review.

Bottom Line

Intuit Payment Network rates as an excellent merchant account alternative for merchants. The service does not require its users to set up unique accounts in order to process payments and has fairly low transaction fees, but it is showing some complaints related to its fraud prevention policy. Merchants are encouraged to spend some time clicking through the Intuit Payment Network website in order to understand the service’s policy on transaction limits.

Leave your review of Intuit Payment Network in the comment section below:


Intuit Payment Network Review

Rated 4.66666666667 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-02-13 13:24:47

UPDATED: Feb 13, 2014 – We’ve found eight negative Intuit Payment Network reviews, and none of these accuse the service of being a scam… Intuit Payment Network (ipn.intuit.com) rates as an excellent merchant account alternative due to its low cost… Learn more in this Intuit Payment Network review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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13 comments

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  1. Cheryl

    I am pleased with the functionality of the IPN service. I use only the e-echeck service, not the credit card services. The only problem I continue to have is that as more of my clients decide to pay me online, and my business grows so there is more money to receive, the more often they will not allow a client to pay me due to my limits. I have asked for a received increases, but not on pace with my needs. It is extremely embarrassing to tell a client, “Oh so sorry, could you just send me a check?” I would love to hear if anyone has found a better solution.

    Did you find this review helpful? Yes   No

    1. Wendy H.

      Yes, had the same embarrassing experience. I use Paypal who makes my the funds available immediately.

      Did you find this review helpful? Yes   No

  2. Daniel Knight

    Please add another to the list. I have been pleased with IPN until all of the above happened in 3 days with one client. First my largest client tried to pay and was told exceeded limit, requested increase and we are denied. Same customer pays a smaller invoice but still 20k+ and it all appears to go through but 2 days later, which is when most payments post, I get a notice that they will be held for a week while under review and then available 2 days later. My clients can mail a check and I receive it and deposit it faster than this. Not convenient at all. Also it is amazing that there is no real way to contact them other than reply to email.

    Did you find this review helpful? Yes   No

    1 / 1 found this review helpful.
  3. Kevin Berthold

    It seems to me there are a ton more complaints against Intuit for unjustly holding funds. You can add me to that count. I don’t think the severity of this problem, and the implications thereof are fully appreciated. Just two complaints like this should take Intuit to a D-level rating and these matters should be brought to the attention of regulatory authorities that investigate and take the necessary punitive actions against processors who unjustifiably hold funds.

    Are PN’s subject to federal or state regulatory authorities and who are such authorities? Do they have federal / state licenses, issued by whom? Are they audited, specifically to ensure that funds held, are separated from their money and that they cannot derive any benefit from such funds? (If they derive any benefit, interest or use in any way, this is a major incrimination, their objectivity with regards to the circumstances under which they hold funds is tarnished, and they have to be presumed to have erred on the side of enriching themselves criminally.)

    Are PN’s credit rated like banks (I don’t mean the fuzzy ratings given by users or proponents, I mean like by Fitch or S&P). The way they “hold” funds that do not belong to them they should be subject to the same depository institutions controls as banks.

    Did you find this review helpful? Yes   No

    2 / 2 found this review helpful.
  4. Nick

    IPN does charge $19.95 per month for credit card processing, in addition to the transaction fees. It took me a couple of months of back & forth between my bank, and various departments at Intuit to figure that out.

    Did you find this review helpful? Yes   No

    2 / 2 found this review helpful.
  5. Susan Nicole

    On 2/17/2014 my client sent a payment. On 2/18 we received an email that funds were received. On 2/19 we received an email from Intuit that they are holding the funds which should be available in 1-2 days. A little too late Intuit. We scheduled payments to go out to vendors on 2/18 when “funds were received”. Needless to say payments were returned and we were charged $35 per item.

    It is now 2/27. Just got off the phone with Larry, a supervisor at IPN. Risk Management needs further information, my clients phone number. This is after a call on 2/25 when they requested the invoice that was paid.

    I have been promised that the funds would be available either Friday 2/28 or on Monday.

    I do not have high expectations in receiving the money. I think I may have to go back to my client to reverse the charge and just send me a check. Embarrassing!

    This transaction has not only cost us the fees charged by our bank, but our account standing at the bank, how vendors now view us after a payment is returned, the inability in not being able to pay bills or buy materials and supplies and the 2 hours spent on the phone with IPN fulfilling ridiculous requests for information.

    Intuit is reluctant in getting funds to their Merchants and the stall tactics are absurd. If they do this to 1,000 customers with an average of $2500 per day at 1% interest? Sounds a bit illegal to me and should be a candidate for a class action suit. Any lawyers out there interested?

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    3 / 3 found this review helpful.
  6. Shaun Anthony

    Beware! I have had a very similar situation to those mentioned above. Add me to the list of unhappy customers! RISK MANAGEMENT DEPARTMENT OUT OF CONTROL!
    They do not care about small business. If your company has any idea of how to manage risk then you will determine that doing business with intuit payment network is nothing short of risky business!

    Did you find this review helpful? Yes   No

    4 / 4 found this review helpful.
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