Alpine Payment Systems Overall Rating
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Alpine Payment Systems Overview
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Alpine Payment Systems (alpinepaymentsystems.com) is another young merchant services company to enter the credit card processing industry. This company was founded 2006, is based in Vancouver, WA , and offers a broad range of credit card processing services as well as ATM services. It is difficult to tell how Alpine Payment Systems is performing in customer satisfaction because there are relatively few complaints in comparison to larger providers, but a moderate amount for a small company. Alpine Payment Systems appears to be a smaller side of the spectrum, so there may be some areas for improvement.
As of this review, the Alpine Payment Systems has a Better Business Bureau (BBB) rating of a “B-“ with 21 complaints filed in that the 36 months, and is not BBB accredited. Alpine Payment Systems has about 20 other complaints filed elsewhere online, but it appears that several of them are the same merchant reposting multiple times. Most of the complaints are typical of merchant account providers, but Alpine Payment System’s most common complaint regarded expensive equipment leases with a 48 month lease agreement. There are also a couple complaints from former employees, which always raises a little concern with this reviewer. On a positive note, many of the complaints filed against this provider had very professional rebuttals from the “National Sales Manager.”
Alpine Payment Systems uses First Data and Chase Paymentech as its processors and is a registered ISO/MSP of Wells Fargo Bank. N.C., Walnut Creek, CA. and Chase Paymentech Solutions, LLC.
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3 comments
Jordan Maier says:
December 20, 2011 at 1:19 am (UTC -8 )
I signed up with these guys in November and am already really pissed off. The sales rep Chris Fennel from Vancouver Wa. said to call our already merchant services company and cancel it. He said they would take care of the rest and write it into the contract we already signed. BS. Then he also told me I would be receiving gift cards for absolutely free. Another lie. i ended up paying all sorts of fees and stuff for em. I am in the process of figuring out how to get out of this. My number one advise is to NEVER USE THEM
GS says:
November 5, 2011 at 3:43 pm (UTC -8 )
Totally agree with this customer. I worked for Alpine payments in their early years. We were told the lease cost for a Nurit 2085 (retail value $130) was $99 per month for 4 years. We were also told the leasing company would not approve such a high lease for one Nurit 2085 so we would give the merchant a second one as “a backup”. The merchant thought we were doing something good for them. We also told the merchant that to get our great rates the merchant would need new equipment. Of course that was a lie. Alpine (aka IQ Atm) had a 4 tier system as opposed to the normal 3 tier Qual/Mid/Non-qual. Typically with most merchants if the transaction is non-qualified the merchant gets the non-qualified rate. With Alpine the rate is worse than non-qualified. What actually occurred was a strange calculation. Alpine takes the difference between the qualified rate and the non-qualified and ADDS THAT TO the Qualified rate. For example, with a qualified rate of 1.6% and a non qual rate of 3.0, the merchant would be charged the difference between those 2 rates (1.4%) and add to that the non-qual rate of 1.4% to get the ACTUAL non-qual rate of 4.4%.
There is so much deceit with this company at its very core I would never trust anything from these people.
Angie at Taxi Terry's, LLC says:
September 27, 2011 at 8:57 am (UTC -8 )
We have been subject to the “lease agreement scam”. Alpine Payment Systems sent a sales rep from … somewhere?? to seal the deal. He assured us if we had any problems we could contact him – Jesse for ANYTHING.. he was our best friend and from my husbands home town… NOT! As soon as we signed and received our terminals, he disappeared. Never to be heard from again. In the mean time we are paying an outrages rate on a lease agreement… $20,000 over 4 years. We could have bought the machines for 800.00 each. We have 6 machines total and 5 of them are not working. They will not replace the machines they say that we have dropped them or broken them and we have to pay to fix them or buy insurance. We have done nothing to these machines and they are not willing to help at all! I think this is completely unfair and fraudelent business practices… especially when the machines were NOT new to begin with.. they say they were but they were not! How to they get away with it? So illegal or should be!