Apex Merchant Group Overall Rating
Rating Criteria | Top Rated Processors | Get Instant Rate Quotes | Write a Review
Apex Merchant Group Overview
Apex Merchant Group Logo
Apex Merchant Group (apexmg.net) is a merchant services provider based in Plano, TX and appears to have been established in 2008 or 2009, but the exact year could not be determined. Apex Merchant Group is very young company and not scoring well with business owners, or with some of its former employees and independent agents.
There are numerous complaints from independent agents about mis-leading employment opportunities that promise great pay and high quality leads but several reports state that these claims to be false. Additionally, there are numerous complaints from business owners regarding unauthorized debits from their checking accounts, 3-5 year auto renewing contracts that were not disclosed by sales agents, and high cancellation fees. At the time of this review the Better Business Bureau (BBB) is reporting a “D“ rating for Apex Merchant Group, which is a sure sign that this company is failing somewhere on the customer service and complaint resolution front.
Apex Merchant Group may also be affiliated with several other merchant services companies of which the exact relationship between them is unclear. It has been suggested that they are all sister companies owned and operated by the same group of individuals. One such company where there seems to be a clear connection is Merimac Capital, a company that specializes in credit card terminal leases. Apex Merchant Group may also be affiliated with the following merchant services providers, most of which also suffer from numerous complaints:
- First American Payment Systems
- Trans Tech Merchant Group
- Summit Merchant Solutions
- Appstar Financial
- Eliot Management Group
- Certified Payment Processing
Praise, Complain or Tell Us More About Apex Merchant Group
Leave your review or comments about Apex Merchant Group in the comment section below. A full CPO review is pending for this provider and your comments will be taken into account for the full review.
Get Updates
To be notified when Apex Merchant Group receives a full CPO review, please follow CardPaymentOptions.com on Twitter and subscribe for updates via RSS, or email.
Featured Provider:
Merchant Warehouse (866) 460-5538
Review | Website
- Check Our Recommended Processors
- Compare Processor Rates & Fees
- How to Avoid Scams, High Fees and Long Contracts
- Get Help From an Expert
15 comments
Kevin says:
January 23, 2012 at 2:56 pm (UTC -8 )
I was laid off from my long time sales position and I figured I had nothing to lose
while I looked for a career job in my industry, so I gave Apex a try.
First of all the ‘pre-set appointments’ are for the most part bogus. Specifically
speaking, I tracked how many appointments were legit ( since my time is valuable
and they would make you call before each appt.), of 12 appointments only 4
were 4 were good. The non-appts. were either no-shows or the merchant said
they never made a appointment. One place I walked in and said to the owner
I was here for the appt. and he became irate and starting yelling saying ‘who told
me to come there and where is my card’. Anyways, after experiencing this I called
in to a manager and was told ‘ well what really is an appt. anyways’. Are you kidding
me? This is just double-talk to cover up from there lack of credibility.
I have been successfully in sales for over ten years and my advice is stay away
from this nonsense. Another fact that works against you is the fact that the last I
checked they had a D rating from the Better Business Bureau, so when a prospect
checks them out this is a red flag against your efforts. I did sell some – to vendors
I know – but if you consider the energy, gas and stress- its not worth it.
The one factor you have to consider as a salesman is the value of your time,
and yes you might sell some but considering everything this is not worth it!
Also, these jobs are a dime a dozen (they would hire anyone with a pulse, they
have almost no investment in you, they only pay money when you make money
for them). So if you want to give this a try there are much better companies.
But the facts are the credit card business machine industry inundate merchants
constantly so inherently businesses are tired of hearing the save money pitch
- even if it’s valid. Kind the same as when long distance phone service was
marketed in the ’80s. STAY AWAY!
Ashlie Childress says:
January 18, 2012 at 1:56 pm (UTC -8 )
I recently sent a resume to APEX and was contacted today about a position. I am glad I read all the complaints before sending my application with my personal information. Thank you for the comments I read, because this sounded too good to be true from the beginning. I will not be taking the position! Thanks for the information! –ashlie
Kevin Kennedy says:
January 13, 2012 at 8:12 am (UTC -8 )
This processing company can not be trusted. I was contacted by one of their sales people and told that my credit card machine would no longer be usable and that I needed to upgrade to another type machine.
They sent me one and set me up with a lease that was over $3,000.00 for the machine and when i researched the machine I found I could buy them brand new for $300.00
When I called them to return this machine I was told that I would owe them over $2,500.00 and there was no way out of it.
Cheryl says:
January 6, 2012 at 12:00 pm (UTC -8 )
This company calls constantly. Sometimes they just hang up when we answer. Sometimes they ask for the owner and when we ask “what is this regarding?”, they hang up. I have no idea what they are trying to accomplish. We have never gotten that far before they hang up on us. I am going to block their number.
Morgan Sparks says:
January 4, 2012 at 7:05 pm (UTC -8 )
I have a very broad range of job skills, beginning with voluntary secretarial work at the age of 15, to owning my own small business by age 18. I have had management positions as well as a few more! I am an educated, personable, well-rounded individual with experience in sales as well! I was hired by Apex about one month ago and have yet to make a sale.
Their so-called pre-qualified appointments are not appointments at all. I’ve actually had better responses from the business owners I met going door-to-door myself, independently from my “sales manager.” I am given 3-4 appointments a day, after a couple weeks of wasting my time and gas I began calling these businesses BEFORE I show up for an appointment. The business owners are either not present, not interested, or explicitly told Apex they did not want to schedule an appointment! I’ve been sent to businesses that were closed or even out of business, one such business had been closed for over a year!
If I continue to have these kind of experiences with Apex I will have to find another job within weeks!
Frank says:
November 16, 2011 at 9:38 am (UTC -8 )
I am a merchant and signed up with Apex Merchant group to process my credit card transactions.
The salesman for this company flat out lied to me about the rate and the fees I would be charged.
I am trying to get my money back and then get out from any dealings with these people.
Lauren says:
December 5, 2011 at 1:10 pm (UTC -8 )
I am wanting to take acting I am in the SAME boat! We need to all draw up a law-suit against this company!!
Angie says:
January 5, 2012 at 6:02 pm (UTC -8 )
I’m in the same boat. The sales man lied to me about payment and don’t leave my contact. Something has to be done about them. I truly believe so please let me no.
Chrys Manos says:
December 12, 2011 at 6:51 pm (UTC -8 )
I’m a victim as well. I’m here in Las Vegas and finally had to close my business account to keep them from withdrawing any more than the $400 they already stole from me. Now they’re coming after me for collections to the sum of $500 plus!!
I’m going to contact the Texas Attorney General and perhaps the TX US Attorneys office tomorrow. I’d like to pursue this if anyone is interested in joining me.
Jeffery Herring says:
October 18, 2011 at 9:31 am (UTC -8 )
I was an Agent with Apex for 1 month before I realized how unscrupulous they are as a company. They charge-back agents accounts (even though they say they don’t) if client cancels, and they do cancel quickly, after they are hit with eccessive upfront charges not disclosed. They willful mislead agents to accomplish this goal. Therefore, binding clients to contracts. I admit I did not perform due deligence before signing on with them. My repretation is flawed. This has been a nightmare for me and my clients. Please stay away!…Jeff
Ultimate Art Form says:
October 13, 2011 at 1:02 pm (UTC -8 )
This company called us and insisted on talking to the owner. They first asked for the previous owner so their files are out dated. When the man who called was told that the owner was unavailable he got very rude. He was told the owner’s calls are all screened. He got angry and said I couldn’t make him tell me what he wanted. When we tried to call back they do NOT answer their phones. AVOID DOING BUSINESS WITH THESE PEOPLE THEY ARE A SCAM!!!
B.W. says:
October 13, 2011 at 12:29 pm (UTC -8 )
BEWARE *** This company charged my account $424 because of “non returned equpment” that I have the tracking information proving that they received. They are claiming that all the equipment was not there, but it was!!! We never recieved a copy of our contract to review and be allowed to cancel within the 30 day mark, we are well past the 30 days and now they say they have to put a request in to see if they are even allowed to give me a copy of the contract.
Monica says:
September 21, 2011 at 2:31 pm (UTC -8 )
The whole buisness is a bogus. They clam to have preset appointments for sales representatives then you go out there and no appointment has been made. One appointment I went to the owner had no idea I was coming to see them. On another occasion the owner of the buisness was not even there and no appointment had been made. I wasted one whole week of gas driving around like crazy and the team coordinator kept sending me on bogus appointments that didnt even exist. They say they reverify appointments with the buisness owners and thats a bunch of crap. They need to shut this lousy buisness down. What a waste of people time and energy working for a bogus buisness like this.
Gregg says:
August 16, 2011 at 8:38 am (UTC -8 )
We are having trouble collecting our credit card money on large swipe/transactions. The customer has his product, APEX gets their fees, but we did not get our money. That is the reason we left our old merchant account, is to stop this hassle. Our sales guy told us everything that we wanted to hear. now, fast forward a few months, our sales rep has left the company and the staff at APEX said what he told us was not accurate. We are changing merchant accounts. I would rather pay a little higher rate, than to deal with the hell we have been through. Gregg
business says:
June 18, 2011 at 2:28 am (UTC -8 )
They simply move people around and start new companies to get new reps merchants and BBB ratings after the other companies have a black eye. As a matter of fact alot of merchants switch to one of the other companies after getting upset with the current one and don’t realize they fall under the umbrella simply switching to the same company with a different name.