AppNinjas Swipe Review

AppNinjas is the creator of a credit card processing app called “Swipe,” (formerly “iSwipe”) which provides merchants a virtual terminal similar to mobile phone payment processing apps like Square and Pay Anywhere. In fact, the company has actually been around longer than those 2 competitors.

Payment Processing – Swipe

AppNinjas processing works through its app Swipe. It does not do direct processing itself. Swipe primarily processes mobile and wireless payments, though they do also offer a free card swiper.

Low Complaint Total

As of our latest update, there are no AppNinjas reviews filed online in other consumer forums, and only two are posted below this review. One complainant did not specify the issue, while the other client reported a negative sales experience over the phone with AppNinjas. These incidents seem isolated and do not suggest a trend of poor support. If you have your own AppNinjas review to share, please feel free to do so in the comments below.

AppNinjas Lawsuits and Fines

We have not uncovered any outstanding class-action lawsuits or FTC complaints filed against AppNinjas. Dissatisfied clients seeking non-litigious action against the company should consider reporting it to the relevant supervisory organizations.

AppNinjas Customer Support Options

The company provides a dedicated customer service phone number and appears to address complaints promptly. This level of support aligns with our expectations of top-rated merchant accounts known for excellent customer service. Therefore, we have assigned it an “A” rating in this category.

PaymentPop Rating AppNinjas

Negative Feedback

There are no negative reviews published about AppNinjas on the PaymentPop website.

No BBB Profile

The Better Business Bureau does not have a profile for AppNinjas and it is unclear whether the company shares its profile with Merchant Focus. We therefore will not factor a BBB rating into this review.

Using a Third-Party Processor

AppNinjas offers businesses the flexibility to use their app, Swipe, at a monthly cost of $25 for the first terminal and $9 for each additional terminal. This service is available with existing merchant service providers, though the full compatibility of the app upon activation remains uncertain. Businesses might benefit from evaluating the compatibility with their current mobile payment solutions.

MerchantFocus Pricing

Businesses choosing to use AppNinjas’ associated MerchantFocus account find that AppNinjas’ pricing structure is more aligned with traditional merchant accounts than with competitor models like GoPayment and Square. The company imposes a monthly service fee of $25.00, which includes both AppNinjas’ service fee and a third-party payment gateway fee through Authorize.net. Additionally, AppNinjas employs a three-tiered rate model, which is common in traditional credit card processing setups.

Rate Pricing

For swiped debit card transactions (excluding AMEX), rates vary from 1.59% to 2.89%, with an additional $0.29 per transaction. Unlike many processors, AppNinjas does not include VISA’s “Dues & Assessment Fee” of 0.11% (and similar fees for Discover and MasterCard) in these rates. As a result, the actual cost for these transactions is effectively higher.

Other AppNinjas Fees

AppNinjas stands out by not charging setup fees, monthly minimums, annual/PCI compliance fees, or cancellation fees. They also offer a complimentary card reader. While the overall cost of Swipe is lower than the average merchant account, it is marginally higher compared to the least expensive payment processing options available.

We encourage readers to explore our curated list of the finest merchant services providers.

Incomplete Rate Disclosure

The only strike against AppNinjas’ marketing and sales tactics is that the company does not disclose all of the processing rates on its website. In fact, we had to call the company to get a better understanding of the rates because they are quoted rather vaguely online (pricing is covered below). It was also difficult to find out which devices AppNinjas supports. In general, this does not compare favorably to our list of best credit card processors.

Few Sales Complaints

Aside from these issues, no deceptive advertising or marketing appears to be in use by the company, and there is only one AppNinjas review that accuses the AppNinjas sales team of unprofessional conduct (found in the comment section below this review). If you suspect that you have been deceived by an AppNinjas representative, we recommend seeking an independent statement audit to find and eliminate hidden fees.

AppNinjas’ “Swipe” credit card processing app is a promising option for many mobile businesses, though it faces stiff competition from providers that offer no monthly fees, lower transaction costs, and flat-rate pricing. AppNinjas can improve its rating in this review by providing greater transparency about its pricing and supported devices on its website while expanding compatibility across more devices. Readers should carefully compare AppNinjas’ pricing, features, and customer support with those of top-rated merchant account providers to ensure they’re getting the best value and service for their needs.