Axxess Payments
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Axxess Payments Overview
Axxess Payments Logo
There is very little information about Axxess Payments (axxesspayments.com) available online and the company has not responded to our questions regarding its business practices. What is known is that Axxess Payments is that it is based in Montreal, Quebec and appears to have begun operations around 2010. The impression that this reviewer got of the company is that it probably has less than 10 employees and is strictly a sales organization that markets the services of larger ISOs and/or processors.
Aside from offering debit and credit card processing, Axxess Payments offers a variety of other business financial services including gift/loyalty card programs and merchant cash advances.
Axxess Payments Sales Tactics & Marketing Strategy | D
The marketing strategy of Axxess Payments is yet to be determined because the information is not readily available. The company does, however, use misleading rate quotes on the homepage by advertising “rates starting at 1.39%” per transaction. You can learn why this kind of rate quote is misleading in “Fee Sweep – How to Get the Merchant Services You Need without Getting Scammed.”
Axxess Payments Fees, Costs & Contract Terms | No Rating
Axxess Payments appears to have a connection to Pivotal Payments, but the exact relationship is unclear. Additional information about the contract terms and pricing was not made available at the time of this review. If you have any of this information, please leave it in the comment section below.
Axxess Payments Complaints & Service | No Rating
This reviewer uncovered only one complaint that named Axxess Payments. In that complaint, a merchant reported receiving higher processing rates than what were quoted and a $452 cancellation fee when the merchant cancelled service because of the original problem.
The lack of complaints may be an indication of the company’s small size and short time in business, or that the majority its merchant customers are satisfied. A rating for this section will be delayed until more information about Axxess Payments becomes available.
Axxess Payments Better Business Bureau Report | No Rating
Axxess Payments is based in Canada and does not have a Better Business Bureau (BBB) report even though the company claims to service U.S. merchants as well as Canadian merchants.
Bottom Line
Axxess Payments has not yet earned a rating on CardPaymentOptions.com because of insufficient information about the company. If you have more information on, or experience with, Axxess Payments, please leave it in the comment section below.
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8 comments
Dan says:
February 21, 2012 at 8:37 pm (UTC -8 )
Thank you for the inputs guys, I got a call recently from an “independent” marketing company who wants to inform us the best rates we can get from visa and mastercard, I was skeptical but they assured me they dont sell payment services, they just inform people. Cool ! So I send them an extract of my actual rates for analysis, then 2 days after a guy calls me from Axxess telling me I can benefit of very low rates right now, that it doesnt matter if I have already another contract, they pay everything and even better than being the cheapest alternative ever existing, they offer me a laptop ! But I have to sign some electronic documents in like 24h to have all this ! Too good to be true ? You bet, when you see low low rates, promisses, pressure to sign fast and valuable gifts on the top !
In the past I was trapped for 5 years with a crooks company, Niko Atm, so I learned that in this industry its better to go safe with big, serious players.
Steve says:
February 20, 2012 at 1:44 pm (UTC -8 )
I own a small business and we are in our first year of business in a new location, having operated in our previous town for 7 years i never used a credit card processing company, i dealt in cheques and cash and the occasional money order. after moving we decided it was time to start using and credit card machine, we called our bank and they sent us to chase paymentech who offered us a call in credit card service for low fees and a flexible contract, it worked but it was tedious. Axxess called us one day and said they not only could get us a chip and swipe machine making my job easier but could also offer us lower rates and a 1000 dollar gift card for gas or groceries, after moving and paying for my new property this would have helped immensely. I signed an agreement for a plan that was just as flexible as my one with chase in December of 2011 and they said i would not get billed for any fees until march 2012 and they would also pay for my cancellation fee with chase. Axxess charged me in January and February and i still hadn’t received my 1000 dollar gift card. i called Axxess to find out was going on and they said they would handle it and get back to me in a day, i had to call them after a week. after that i discussed with my partners and decided we would cancel or plan with them, Axxess said if i wanted to cancel it would cost me the full amount of our contract, 5 years at 75 bucks amount, just about 5000 dollars . i said this was unnaceptable and that if they didn’t agree to their side of our contract i would have to go to my lawyers and force action, their rep threatened me saying that i didnt want to mess with their lawyers and that they would crush my business. Axxess are liars and made me walk right into their trap. now im stuck in a 5 year contract and have no idea if anything is going to be resolved.
Josh says:
February 21, 2012 at 1:21 pm (UTC -8 )
Get your lawyer involved and see what he OR she can do. These guys try to scare the customer, they told me I would owe about 35,000 based on my volume the expected… I never even began use of the units before I found out I didn’t want to do business with this company. Don’t back down, get your lawyer involved and get out of the contract, get your lawyer to look at this site and see how this company is treating people.
Ivan McGill says:
February 1, 2012 at 2:56 pm (UTC -8 )
We got a call from Axxess over the phone my wife answered. The person on the phone said he was from Axxess and asked if we had a card swipe my wife said no because we are only open 5 months of the year. We own Bee Lazee RV Park. The response was no problem you can use it for 5 months. We got the contract and filled it in. Then a week later we get a letter telling us we will be paying $75 per month for 12 months. My wife phoned and said she had been lied to. Then we get a phone call from his boss saying he has been sent home for 3 days for lying. We asked to have the contract terminated, the answer was, “you don’t want to deal with lawyers, do you?” But we will give you gas and food vouchers to compensate for the problem. We got the vouchers, Voucher said, Register before: 4/14/11. We read further we had to pay $15.95 to register to get free fuel and groceries. You have to send in receipts and only so much every month. We figured it out, we would never come close to using up the vouchers in the 18 month period. So if you are thinking of using their services, think twice. We are not happy with this company.
Louis says:
December 28, 2011 at 10:41 pm (UTC -8 )
Axxess payment is not an honest company. I had a very bad experience with their sales representative who actually is a liar. She told me that she could find a credit processing company with better rate and better service and she enticed me to sign the contract with Pivotal Payment by offering me $1000 voucher. When I checked the bank statement later I found that I paid much higher rate than my previous credit processing company. I called the sales representative of Axxess Payment, she never picked up the phone again and I left several messages to her and she never called back. She ia a liar and so is Axxess Payment. Away from them!!!
Josh says:
December 17, 2011 at 7:07 am (UTC -8 )
I have gotten pressured / rushed into signing an application with AXXESS using DocuSign, within 21 hours after finding out from my bank (RBC) that I will be paying more to the bank for the transactions in and out of my account I told AXXESS to cancel my order. I tried e-mailing my sales rep and even calling to cancel and I didn’t hear back so I thought it was all done. 7 days later a machine arrives at my business, I sent it back with Purolator and e-mailed my sales rep and I told him I already canceled why I am getting this? Well within a few minutes Johnny from AXXESS calls and begins to threaten me by saying I owe up to $17,000 based on how much they expected to get over 5 years, then it escalated to $34,000 because I also had a mobile unit. I asked to speak to someone higher up and he said he was the Manager, he was very unprofessional with how he handled me. The call ended and within a few minutes someone else called to apologize for the way Johnny spoke to us, but now he stated I will owe $35,000 if I want to cancel. The discussion went on for several minutes and ended with the rep saying that he will give us the weekend to think it over. Within a few minutes another person called to ask if we sent the machine back with Purolator or if we missed the shipment, I told him someone else is already aware of what has gone on, but he stated he just wanted clarity. These guys are crooks in my eyes, and are most likely recording all the calls without stating that they are….. BEWARE!
Alex says:
December 12, 2011 at 2:37 pm (UTC -8 )
I’ve received calls from them and it seems the same way global payments targeted potential clients. They stated on the phone that they’re independent who compare my current rate against other processors to offer better rates. It seems like pivotal payments all over. If that’s the case STAY AWAY!!! Do you really want to have to deal with several companies? Pivitoal Payments is who I thought was my merchand service provider but when problems arrived in my account, I had to call global payments because they were the processor and I had to call LFG for the physical machine because they leased them out. What you sign with the merchand doesn’t apply with other parties, so if you cancel, not only penalty involves merchant but equipment and processing where as TD or moneris do all that themselves. Now pivotal tells me they charge shipping to exchange equipment.
Keith says:
November 9, 2011 at 9:24 am (UTC -8 )
I have experienced phone and e-mail contact with axxecss. The 1000 dollar free gift should tip anyone that something is up with this group. when asked for someone who is using their service I did not get any. with caution Keith