Last Updated: February 12, 2014
Axxess Payments Overview
Axxess Payments (axxesspayments.com) is based in Montreal, Quebec, and appears to have begun operating around 2010. The company primarily markets merchant accounts and credit card processing services provided by Pivotal Payments. Additionally, Axxess Payments offers a variety of other business financial services including gift/loyalty card programs, merchant cash advances, and equipment leasing and sales.
Axxess Payments Sales & Marketing Tactics | D
Axxess Payments appears to primarily market its services using aggressive telemarketing. Based on merchant feedback, agents often fail to disclose important fees and contract terms in an attempt to rush merchants into the application process, so merchants are encouraged to thoroughly read the company’s contract before signing. The company also displays misleading rate quotes on its homepage by advertising “rates starting at 1.19%” per transaction. You can learn why this kind of rate quote is misleading in “Fee Sweep – How to Get the Merchant Services You Need without Getting Scammed.” If you have worked for Axxess Payments, or currently do so, leave a review in the comment section below to provide further insight into the company’s sales and marketing strategy.
Axxess Payments Costs & Contract Terms | D
According to the Axxess Payments terms and conditions (available below), the company’s standard agreement is a three-year term that automatically renews for two years and includes an early termination fee of either $300-$650 or Liquidated Damages, depending on a merchant’s monthly sales volume. If a merchant averages under $15,000 in monthly sales, Axxess charges $300, $500, or $650 upon early termination. If a merchant averages over $15,000 in monthly sales, a standard Liquidated Damages fee applies. It is unclear at the time of this review if Axxess charges a PCI Compliance fee, but merchants are reporting other monthly fees that were not disclosed by agents. Merchants should also be cautious of equipment leases, as the terms may be separate from the merchant account agreement.
Axxess Payments Complaints & Service | D
Axxess Payments has a moderate-to-high number of complaints for a provider of its size time in business, most of which can be found in the comment section of this review. The common themes in the complaints are of merchants reporting misleading sales tactics, omission of important costs and contract terms, expensive and non-cancellable equipment leases, aggressive telemarketing, and poor customer support.
One merchant who posted an Axxess complaint in the comment section of this review was told by the company that his issue would be resolved only if he agreed to remove negative reviews he had posted here and elsewhere. This indicates that Axxess may not consider merchant satisfaction to be a higher priority than manipulating the company’s public image.
Another merchant posted a complaint below regarding an aggressive and rude telemarketing call from an Axxess agent. Incredibly, the agent in question responded with his own complaint, confirming that he called the company to schedule a sales appointment, and, despite the merchant’s clear lack of interest in hearing a sales pitch, insisted on speaking with a supervisor. He then stated that when he was met with continued resistance from the merchant, he threatened to post negative Yelp reviews about the merchant’s business on a monthly basis as an act of retaliation. This account only confirmed the merchant’s negative review and did not reflect positively on Axxess or the agent in any way.
In light of these incidents, merchants should probably regard any positive Axxess reviews with some degree of skepticism.
Axxess Payments BBB Report | C (CPO Adjusted)
Axxess Payments does not have a Better Business Bureau (BBB) report even though the company claims to service U.S. merchants as well as Canadian merchants. We have assigned a “C” or “Average” rating to this section based on the Pivotal BBB Report.
Axxess Payments is suffering from complaints of deceptive sales tactics and marketing, hidden fees, undisclosed contract terms buried in fine print, and predatory equipment leases, which is causing much damage to the company’s reputation. Axxess can improve its rating in this review by improving the areas causing merchant grievances and eliminating future complaints through better service.
Leave your review of Axxess Payments in the comment section below:
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