Bank Transactions Inc.
Review Updated: 9/20/2013
Bank Transactions Inc. Overview
Bank Transactions Inc. (banktransactions.com) provides credit card processing solutions and merchant accounts for businesses, financial institutions, government agencies, and sales organizations. The company was launched in 2004 and claims to be a direct Visa and MasterCard processor, but it is actually a reseller of First Data. Through Bank Transactions Inc., customers can accept credit and debit cards, ACH payments, checks, and gift cards. The company is located at 10855 Sorrento Valley Rd #201, San Diego, CA 92121. Bank Transactions Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, CA.
Bank Transactions Inc. Sales & Marketing Tactics | C+
Bank Transactions Inc. appears to partner with ISOs and independent agents to market its services. This is a common practice within the merchant services industry that can often lead to an elevated complaint rate for a business. In this case, we are currently able to locate four Bank Transactions Inc. complaints alleging deceit by the company’s sales agents. One of these complaints has since been retracted. Bank Transactions Inc. also claims to be a direct payment processor on its website, but its contract clearly indicates that it relies on First Data for its card processing network. Although it is slightly deceptive, this misrepresentation shouldn’t have too severe of an impact on the service that merchants receive.
Bank Transactions Inc. Costs & Contract Terms | C-
The standard Bank Transactions Inc. contract is available here. According to this document and the company’s program guide, found here, the company offers a three-year agreement through First Data with an early termination fee of $299. Other fees include a minimum monthly fee of $25, a monthly wireless fee of $25, an eMerchantView access fee of $25, a customer service fee of $12, a monthly statement fee of $10, and a debit access fee of $5. Additionally, the company appears to offer a tiered pricing structure, with rates as low as 1.75% and as high as 3.50% plus $0.13 per transaction. Overall, this degree of transparency is uncommon for a company, but Bank Transaction Inc.’s rates and fees remain slightly less competitive than industry averages. The company also appears to offer an Interchange-plus pricing structure to qualifying merchants.
Bank Transactions Inc. Complaints & Service | B
As of this update, we are able to locate approximately five Bank Transactions Inc. complaints, several of which accuse the company of being a ripoff or a scam. Common issues among complainants include nondisclosure or misrepresentation of rates and fees, presentation of an agreement as if it were an application, expensive equipment leases, and unfavorable business conduct with regard to its employees. This is a relatively low complaint volume for a company of its size and time in business, but the persistent pattern of difficulties with deceptive sales tactics has lowered the company’s score in this section. Additionally, it may be possible that some Bank Transactions Inc. complaints have been funneled to the online profiles of the processor that actually provides its services, First Data. Bank Transactions Inc. does not appear to provide support information on its website, suggesting that it outsources this service to First Data.
Bank Transactions Inc. BBB Report | A (CPO Adjusted)
As of this review, Bank Transactions Inc. is not an accredited business with the Better Business Bureau (BBB). Currently, the company has an “A+” rating with the BBB and has had one complaint filed against it in the last 36 months. This complaint was filed in regards to Bank Transactions’ products or services and was successfully resolved to the customer’s satisfaction. Since it is our philosophy that “A+” scores should be reserved for companies with zero complaints, we have slightly adjusted the BBB’s rating to an “A.”
Bank Transactions Inc. rates as a slightly better-than-average merchant account provider according to our rating criteria. The company does not appear to offer exceptionally competitive contract terms through First Data, and multiple reports of unsavory sales tactics have lowered its overall rating. The company’s rating was improved by its low complaint volume and high BBB score.
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