Capital Bankcard Overall Rating

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Capital Bankcard Overview

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Capital Bankcard (capitalbankcard.com) is one of the best rated credit card processors to be reviewed to date.   There may be some confusion about this processor regarding complaints because there is an independent reseller that goes by the name of “First Capital Bankcard.”   Capital Bankcard has an independent reseller/agent program that allows other companies and individuals to resell its services and First Capital Bankcard is one of those resellers.  “First Capital Bankcard” is not a processor, but is actually a company called the “Greengold Consulting Corp” which markets Capital Bankcard credit card processing with the domain name of firstcapitalbankcard.com.

Capital Bankcard is a registered ISO and MSP with Visa and MasterCard and is also able to set up Discover Card and American Express processing, which merchants usually have to do in a separate application.  Capital Bankcard has been in business since 1998 and boasts that they manage over 80,000 merchant accounts, process over 7 million transactions per month, and have over 170 dedicated employees.  Capital Bankcard uses First Data for the actual processing of the card transactions, but First Data plays a minimal role beyond that.  Customer service is provided and the accounts are managed by Capital Bankcard’s in-house team.

Capital Bankcard provides a variety of financial services beyond credit card processing including electronic check services, gift card processing, cash advances and PCI compliance certification.

Capital Bankcard Complaints

Capital Bankcard reviews stand out from the crowd in the merchant services industry by having the least amount of complaints given the length of time they have been in business.  As of this review, Capital Bankcard has an “A+” rating with the Better Business Bureau and no complaints filed with the BBB – which is almost unheard of in the credit card processing industry.  The only other recent complaint filed online was from 2008 and seems to be attributed to a reseller and not Capital Bankcard directly.  The rest of the complaints were attributed to “First Capital Bankcard” but most of those were from the early to mid 2000s, so it appears that they have corrected the problems they were having.

Capital Bankcard Costs and Contract

Most of Capital Bankcard’s accounts are brought in by independent resellers who have a certain level of pricing control in the merchant account agreement; however, Capital Bankcard does a great job of encouraging fair pricing and flexible contracts.  Pricing will vary by business type, processing volume, and the agents setting up the account.  Capital Bankcard offers month-to-month contracts, but resellers can add a cancellation fee of their choosing that turns it into a three year agreement.  Overall, Capital Bankcard is one of the least costly providers out there.

Bottom Line

Capital Bankcard is one of the best merchant account providers in the credit card processing industry.  They do a great job of managing their resellers to avoid problems and encourage fair pricing and fair contracts.  Aside from cost, they do an excellent job of servicing their merchant customers and work to resolve problems before they turn into complaints filed elsewhere.  The only word of caution regarding Capital Bankcard is to be sure to deal with an agent with whom you trust because the agent has control of many of the terms of the contract including rate, monthly fees, and cancellation fees.

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