Card Payment Solutions Review (South Carolina)


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Card Payment Solutions (South Carolina)

"B+" Credit Card Processor Rating

Last Updated: June 27, 2014

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Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

Card Payment Solutions Overview

Card Payment Solutions Logo

Card Payment Solutions Logo

This review is for the South Carolina (formerly, Madison, Indiana) company called Card Payment Solutions (cardpaymentsolutions.com). If you are looking for the Santa Barbara, California-based company, see the CardPayment Solutions (California) review.

Card Payment Solutions (CPS) is a small to mid-size merchant account provider that began operations in 1999. The company is a sales organization that acts as a reseller for several direct processors including Global Payments, First Data, and TSYS. Although CPS is a reseller, it handles the customer service of its accounts directly. Besides providing credit card processing services, the company also supplies electronic check processing services.

CPS is sponsored by the HSBC Bank, National Association, Buffalo, New York as its Acquiring Bank.

Card Payment Solutions Sales & Marketing Tactics | A

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

The CPS website used to list rate quotes that could be considered deceptive, but it seems that these figures have been taken down since the last update of this review. CPS also appears to rely heavily on recruiting outside independent resellers to market and sell its merchant services. Generally, this practice results in numerous merchant complaints because providers cannot control the sales and marketing tactics of the resellers. As of this update, however, CPS is not suffering from the typical complaints associated with the practice which may indicate that it has favorable sales policies that do not allow price gouging. Therefore, the company’s use of resellers will not negatively affect the its score unless evidence surfaces to the contrary.

Card Payment Solutions Costs & Contract Terms | C

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Liquidated Damages
PCI compliance fee: Variable
Equipment lease: Variable

Pricing of CPS merchant accounts appears to vary depending on a merchant’s business type, processing volume and the agent setting up the account. An agent of the company stated that CPS has a standard service agreement of 36 months with one-year automatically renewing extensions at the end of each term. Merchants who wish to cancel service must notify the company within 60 days of the expiration of the contract. Additionally, merchants may suffer a Liquidated Damages early termination fee for cancelling service while under contract. The agent also stated that these terms are negotiable.

Normally, the use of a Liquidated Damages clause and automatically renewing contract would result in an “F” rating in this section for a provider. However, CPS is not suffering from the types of complaints usually associated with the practice. This may be an indication that CPS rarely enforces the policy and that it usually comes to a mutually agreeable resolution during a dispute. In any case, merchants are encouraged to fully read and understand the terms of the agreement before signing any documents, and to insist on the removal of any Liquidated Damages clauses when possible (see: “Fee Sweep”).

If you have suffered a Liquidated Damages early termination penalty with Card Payment Solutions, please let us know in the comment section below.

Card Payment Solutions Complaints & Service | B

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: Expensive fees

Since CPS shares a very similar name with another merchant account provider, it is very difficult to differentiate the complaints filed online. Based on our research, it appears the majority of complaints filed are regarding the California-based company and not the Indiana/South Carolina-based Card Payment Solutions covered in this review.

Most of the complaints against this company report high or unexpected monthly fees, unexpected cancellation fees, and difficulty getting problems resolved. It is difficult to tell if the complaints are isolated incidents or signs of larger problems. We will continue to monitor future complaints and update this review accordingly. It does not appear that merchants who encountered these issues were able to resolve them in a timely fashion. Again, merchants are cautioned to fully understand the terms of their merchant account agreement before signing.

Card Payment Solutions BBB Report | A (CPO Adjusted)

Key Points – BBB Report
Product/service: 3
Billing/collection: 0
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

As of this update, the Better Business Bureau (BBB) is reporting that CPS has been accredited since 2011 and is awarding the company an “A+” rating. The BBB is showing three complaints filed in the last 36 months, all of them regarding product and service problems. Of the complaints, all but one have been resolved to the merchant’s satisfaction. Since it is our belief that “A+” ratings should be reserved for companies with zero complaints, we have slightly adjusted the BBB’s grade to an “A.”

Bottom Line

Card Payment Solutions of South Carolina seems to be a promising company in that it has very few complaints in comparison to other companies of similar size and time in business. The company can improve its rating by offering month-to-month contracts with no cancellation fees.

Leave your review of Card Payment Solutions in the comment section below:


Card Payment Solutions Review (South Carolina)

Rated 3.75 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-06-27 10:32:51

UPDATED: June 27, 2014 – This review is for the South Carolina-based Card Payment Solutions (cardpaymentsolutions.com). Very few merchants describe Card Payment Solutions as a ripoff, but the company does have a Liquidated Damages clause… Learn more in this Card Payment Solutions review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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2 comments

  1. Diane Greiner

    Received an offer from this company last year – business partner set up merchant processing with them. They started charging a service fee twice each month…one for our corporate name and the other for our dba name. Once we finally got the bank to place a stop payment on the debit they stopped one charge, hit us with a $300 cancellation fee and are continuing to charge the $69.95 one time a month. They have processed no cards and done nothing for us except charge a lot of money.

    I cannot get the company to respond. Went to the bank again yesterday and are attempting a stop payment again.

    Any advice as to who to contact? What can I do short of closing my account and opening a new one?

    Thanks, Diane

    Did you find this review helpful? Yes   No

    1. davis

      go to your bank and tell them you want to initiate a fraud claim. as i understand it, if the charges were not specified in a contract, the processor has no right to debit those charges. i used the words fraud claim when talking to the processor and it seemed to carry some weight.

      Did you find this review helpful? Yes   No

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