CardPayment Solutions Overview
Before you continue onto the next sections of this review, it is important to understand that there are two companies in the U.S. that operate under the “Card Payment Solutions” name. This review is for the Thousand Oaks, California-based company (csiprocessing.com). If you are looking for the Indiana-based company, see the Card Payment Solutions (Indiana) review.
CardPayment Solutions (csiprocessing.com) of California began operations in 1999 and appears to be somehow affiliated with iPayment, Inc. The details of the relationship are hard to come by, but the Better Business Bureau (BBB) report for CardPayment Solutions goes to the iPayment report, which implies that CardPayment Solutions is either an alternate DBA or a subsidiary of iPayment.
CardPayment Solutions Sales & Marketing Tactics | C
This reviewer found only one instance of slightly deceptive rate advertising by the company, with CardPayment quoting rates “as low as 1.49% +$0.19 per transaction” on its website. To learn more about why this type of quote is deceptive, learn everything you need to know about rates in Fee Sweep. No other uses of misleading marketing were found other than merchants reporting misleading sales tactics used by some sales agents of the company, which will be covered in more detail below.
CardPayment Solutions appears to rely heavily on recruiting outside independent agents and resellers to market its services. This marketing practice usually lowers a company’s score because most providers have difficulty maintaining control of the sales practices of the resellers. Online complaints suggest that CardPayment Solutions falls into this category because agents are paid on a commission-plus-residual basis and the company’s policies encourage agents to set high fees for merchants.
CardPayment Solutions Costs & Contract Terms | C
Pricing and fees of a CardPayment Solutions merchant account appear to vary based upon a number of factors, including a merchant’s business type, processing volume, and the agent setting up the account. Additionally, this provider charges a PCI Compliance fee of approximately $129 per year.
Merchants have reported that the CardPayment merchant account contract is a 36-month service agreement with a $250 early termination fee (may vary) that is automatically debited from a merchant’s checking account if service is cancelled prior to the expiration date. Additionally, merchants may be subject to penalties if they lease equipment and cancel before the lease expires. Both of these terms also appear to be negotiable prior to setting up an account.
CardPayment Solutions Complaints & Service | C-
CardPayment Solutions has a moderate amount of complaints (approximately 35) filed online for a company of its size and time in business. The majority of the complaints report unexpected and higher-than-quoted fees in addition to poor customer service when attempting to resolve these issues. As suggested earlier in this review, these types of complaints are often the result of independent resellers who failed to disclose all of the fees prior to setting up the merchant. These failures may be purposeful, or the result of poor training. Either way, merchants are strongly encouraged to read and understand their CardPayment merchant account agreement before signing, as the company’s policies allow for unfavorable pricing and service conditions.
CardPayment Solutions BBB Report | D (CPO Adjusted)
As of this review, the CardPayment Solutions BBB report goes to a page for iPayment, which has a “B+” rating despite 465 complaints filed in the last 36 months. Even with its high complaint volume, the BBB also awarded iPayment accreditation 2011. See the iPayment review for more information about the company.
CardPayment Solutions of California seems to be a “run of the mill” merchant account provider. Most of the complaints about this company are typical for the industry because it utilizes tiered pricing and standard contract conditions. CardPayment could improve its rating in this review by offering month-to-month contracts with no early termination fee, greatly reducing future complaints, and eliminating its PCI Compliance fee.
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