ChargeToday Credit Card Processing Reviews & Complaints
Company Overview
ChargeToday is a merchant account provider headquartered in Daytona Beach, Florida. ChargeToday is a reseller of Cynergy Data contracts and appears to also be a sub-ISO of PowerPay. In February 2022, ChargeToday formed a partnership with @Pay, a buy-now-pay-later platform.
ChargeToday Payment Processing
ChargeToday processes most major payment methods, including Apple Pay, Google Pay, Samsung Pay, and most major debit and credit cards. They offer Clover retail and POS systems, payment gateways such as NMI and Authorize.Net, and other e-commerce solutions (though it is unclear what kind).
Online Payment Processing from ChargeToday
An important service ChargeToday provides is online payment processing. This service enables businesses to accept payments from customers through their websites. It integrates with various e-commerce platforms and shopping carts, allowing businesses to process online transactions efficiently.
Point of Sale Systems by ChargeToday
ChargeToday also provides point of sale (POS) systems. This service includes hardware and software that allow businesses to process in-person transactions. The POS systems accept different forms of payment, including credit and debit cards and mobile wallet payments.
ChargeToday's Mobile Payment Processing
ChargeToday offers mobile payment processing solutions, which allow businesses to accept card payments using mobile devices. This feature is particularly beneficial for businesses that operate on the move, such as food trucks, outdoor markets, or trade shows.
Location & Ownership
ChargeToday is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and is located at 1500 Beville Road, Suite 606, Daytona Beach, Florida 32114. Glen Kaplan is listed as the founder and CEO of ChargeToday.
Pros: | Cons: |
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Mobile-friendly: For non-traditional locations. | Higher fees: Compared to alternatives. |
Ubiquitous: Accepted almost everywhere. | Scalability limited: Not for growing businesses. |
Easy setup: Simple for businesses. | Less support: Limited customer service. |
Boosts sales: More payment options. | Technological issues: Mobile device reliability. |
Aesthetic appeal: Sleek, modern presentation. | Complexity: Variable rates, multiple factors. |
Predictable fees: Flat-rate structure. | Non-transparent: Fee breakdown unclear. |
ChargeToday Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Total
Currently, only a single negative ChargeToday review is accessible online, not implicating the company in any scams or ripoff schemes. This review, over five years old, cites unauthorized fees and inadequate customer service. However, due to its age, this isolated complaint doesn’t significantly impact ChargeToday’s overall reputation. If you have experiences with ChargeToday, feel free to share your review in our comments section below.
ChargeToday Lawsuits and Fines
No class-action lawsuits or FTC complaints have been found against ChargeToday. Clients seeking resolutions outside of litigation are advised to consider reporting to relevant supervisory organizations.
ChargeToday Customer Support Options
ChargeToday’s website mentions phone and live chat support. However, it’s not explicitly clear if these support channels are directly managed by ChargeToday or their partner, Cynergy Data. This uncertainty may affect the perceived effectiveness of their customer support.
ChargeToday Customer Service Number
- (888) 290-0073 – Toll-Free General Customer Service
Other Support Options
- Live chat
This content aims to offer an unbiased overview of ChargeToday, incorporating keyphrases like “reviews,” “complaints,” and “customer service” to improve SEO and assist individuals researching the company.
ChargeToday Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No Longer Accredited
ChargeToday was formerly an accredited business with the Better Business Bureau, but it no longer is. In fact, the BBB is listing there is no BBB account for the company anymore.
ChargeToday Fees, Rates & Costs
A Closer Look at The Contract
Processing Rates | Variable |
---|---|
Cancellation Penalties | Yes |
Monthly & Annual Fees | Likely |
Equipment Lease Terms | Yes |
ChargeToday Contract Terms
The standard ChargeToday contract, linked below, outlines a three-year term with automatic renewal for additional one-year periods and includes a $250 early termination fee. The contract form has designated areas for detailing PCI Compliance fees, monthly minimum fees, and various other charges, though these sections appear blank in the provided document. Currently, there are no specific complaints about ChargeToday’s contract terms available, suggesting a lack of widespread issues. However, merchants are encouraged to thoroughly review their agreements before finalizing. Considering the available contract details and absence of negative feedback regarding rates and fees, ChargeToday receives a “B” rating in this area. View the ChargeToday Merchant Agreement.
We also encourage business owners to review our compilation of the best merchant accounts to find options that may better suit their business needs.
ChargeToday Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
---|---|
Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | No |
Outside Sales Team
ChargeToday partners with banks, associations, and independent sales agents to market its services. The use of independent sales agents is often linked to high complaint rates among merchants, but we are currently unable to locate any ChargeToday reviews that accuse the company’s sales agents of unethical behavior. In addition, ChargeToday does not appear to engage in any deceptive advertising strategies in its official materials.
This compares favorably to our list of best credit card processors.
Our ChargeToday Review Summary
Our Final Thoughts
ChargeToday rates as a reliable credit card processing provider according to our rating system. The company has very few complaints online and appears to offer average contract terms through Cynergy Data. ChargeToday’s overall rating is subject to change once we have more complete information about its contract terms. It should also be noted that the status of the company is currently unclear, so businesses may wish to seek other options.
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Ryker Suzanne
I’ve been using ChargeToday for a while now, and I must say, it’s been a game-changer for my business. With seamless payment processing and a user-friendly interface, managing transactions has never been easier. The platform’s security features give me peace of mind knowing my customers’ data is safe. From the start, their customer support team impressed me with their responsiveness and willingness to assist. ChargeToday has streamlined my payment operations, allowing me to focus on growing my business. I appreciate the detailed reporting tools that help me keep track of sales and analyze trends effortlessly. It’s evident that ChargeToday values its customers and is dedicated to providing a top-notch service. I highly recommend ChargeToday to any business looking to enhance their payment processing experience.