Crown Merchants Overview
Crown Merchants (crownmerchants.com) is a merchant account provider headquartered in Hickory, North Carolina. Founded in 2005, the company offers debit and credit card processing, check services, bill payment portals, gift card processing and point-of-sale integration to businesses in 18 U.S. states. Crown Merchants also offers mobile, e-commerce and online payment solutions, as well as small business loans. Crown Merchants is an ISO/MSP of Elavon Payments and is partnered with US Bank in Minneapolis, Minnesota, as its Acquiring Bank. The company is located at 231 4th Street SW, Suite #101 Hickory, NC 28602.
Crown Merchants Sales & Marketing Tactics | A
Crown Merchants appears to market itself through its website and through traditional advertising. It is unclear at this time whether the company employs independent sales agents. We are currently able to locate only one Crown Merchants review that describes unethical conduct by a sales agent. In this case, the merchant was signed up for service despite the fact that they had told the agent to wait before processing the application. The merchant reports great difficulty contacting the agent, who responded with an apathetic attitude. This complaint appears to be an isolated incident, and the company does not seem to engage in deceptive advertising strategies in its official materials.
Crown Merchants Costs & Contract Terms | A
Crown Merchants is a reseller of Elavon’s merchant services, and the company’s standard contract does not include an early termination fee. Crown Merchants does charge a PCI Compliance fee of $7.50 per month. The total absence of complaints regarding these or any other fees associated with a Crown Merchants contract indicates that most of the company’s clients are satisfied with the service they are receiving. Due to this low complaint volume and the fact that merchants can cancel without penalty, we are awarding the company an “A” at this time.
Crown Merchants Complaints & Service | A
As noted above, we are currently able to locate only one Crown Merchants complaint, and this complaint outright accuses the company of being a scam. The merchant in this case claims to have asked for more time to decide whether to sign up for service, only to have had their application processed anyway by a sales agent. This complaint is the only negative review of Crown Merchants available online at this time, and we are therefore inclined to regard it as an isolated incident. It is possible that some complaints intended for Crown Merchants are instead redirected to its processor, Elavon, but in the absence of any evidence that this is occurring, we are awarding the company an “A” in this category for now. The Crown Merchants website lists phone and email contact information, but these lines do not appear to be specifically dedicated to customer service.
Crown Merchants BBB Report | A+
Crown Merchants is not an accredited business with the Better Business Bureau (BBB). As of this review, the company has an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. Since it is our philosophy that “A+” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating in this instance.
Crown Merchants rates as a reliable credit card processor according to our rating system. The company is showing only one complaint online and appears to offer competitive contract terms despite its association with Elavon. Even when dealing with highly rated merchant account providers, merchants are advised to carefully examine their contracts.
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