Eliot Management Group (EMG) Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Eliot Management Group

"D" Credit Card Processor Rating

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Eliot Management Group Overview

Eliot Management Group Logo

EMG Logo

Eliot Management Group (e-mg.com) is a mid-size merchant account provider based in Fort Worth, Texas, that appears to have opened its doors in 1999. The company provides services to small businesses for credit card processing, debit card processing, gift card processing, check processing, and merchant cash advances, as well as supplying processing equipment and online payment gateways.

Eliot Management Group is an ISO/MSP of Fifth Third Bank and may be under the same ownership as, or have ties to, Appstar Financial, Apex Merchant Group, Trans Tech Merchant Group, Summit Merchant Solutions, First American Payment Systems, and Certified Payment Processing, as suggested in several merchant reports. Although no public information exists to verify these claims, most of the mentioned companies share very similar complaints. Eliot Management Group’s headquarters can be found at 100 Throckmorton Street, Ste. 250, Ft. Worth, Texas 76102.

Eliot Management Group Sales & Marketing Tactics | D

Eliot Management Group seems to rely primarily on an “agent hiring mill” marketing strategy wherein the company actively recruits and hires both independently contracted sales agents and internally employed sales representatives. Additionally, the company engages heavily in telemarketing and appointment setting.

Based on merchant complaints, it appears that agents are either poorly trained in the terms and conditions of Eliot’s merchant account agreement or are encouraged to omit important details during the account setup process. This is evidenced by numerous merchant reports claiming surprise over fees and service commitments, and complaints of misleading sales tactics. At minimum, the complaints suggest a lack of oversight that allows many agents to engage in deceptive sales practices and that Eliot often enforces the contracts even when merchants claim that an agent misled them.

[Related: Get quotes from a provider with “A” rated sales practices]

Eliot Management Group Costs & Contract Terms | D

Costs and fees of an Eliot merchant account will likely vary based on the agent setting up the account as well as a merchant’s business type. Numerous merchants report that actual fees are much higher than what they were originally quoted and that they experienced several fees that were never disclosed prior to account setup.

In addition to processing fees and other monthly fees that can vary, Eliot’s standard merchant account agreement includes an annual PCI Compliance fee reported to be $125 per year, a three-year service agreement that automatically renews for one-year terms, and a $495 Early Termination Fee (ETF). Both of the fees are automatically debited from a merchant’s attached checking account and there is only a small window of opportunity to cancel service before the service agreement renews. Eliot Management Group also appears to partner with Northern Leasing to sell equipment leases.

Eliot Management Group Complaints & Service | F

We are currently able to locate over 140 Eliot Management Group complaints on this and other consumer protection websites, and many of these complaints outright allege that EMG is a scam or a ripoff. This is a high number of complaints in comparison to similar-sized providers. The overwhelming themes of the complaints are reports of hidden and undisclosed fees, unauthorized debits from checking accounts, inability to resolve problems, difficulty cancelling service, and poor customer support. Many of these problems seem to be traceable to deceptive sales tactics used by agents and failure to verbally disclose important fees and conditions prior to setting up accounts, instead relying on merchants to read the fine print. With the exception of complaints to the Better Business Bureau, it appears that, in many cases, Eliot’s management chooses to enforce contracts rather than satisfy merchant grievances.

[Related: Get quotes from a provider with “A” rated customer service]

Eliot Management Group BBB Report | D (CPO Adjusted)

As of this review, the Better Business Bureau (BBB) is giving Eliot Management Group a “C+” rating based on 153 complaints filed within the last 36 months. The complaints are divided into 98 regarding problems with products and services, 32 with advertising and sales issues, and 23 with collection and billing disputes. All but four of the complaints have been resolved to the merchant’s satisfaction, which seems to confirm merchant claims stating that Eliot only worked to resolve their problem once they contacted the BBB. We have adjusted the rating of this section to a “D” for the purposes of this review according to our own rating criteria.

Bottom Line

Eliot Management Group rates as a substandard merchant account provider according to our rating system. Like the companies with which Eliot Management Group is allegedly affiliated, Eliot suffers from numerous complaints of deceptive sales tactics by agents, nondisclosure of important fees and conditions, and poor customer support when attempting to resolve problems or cancel service. The company can improve its rating by amending unfriendly and predatory contract policies and eliminating complaints of deceptive sales tactics, unauthorized debits, and poor customer support.

Leave your review of Eliot Management Group in the comment section below:


Eliot Management Group (EMG) Review

Rated 1 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-07-17 15:21:59

We are currently able to locate nearly 300 Eliot Management Group negative reviews on this and other consumer protection websites, and many of these allege that EMG is a scam or a ripoff… Eliot Management Group (e-mg.com) rates as a substandard merchant account provider according to our rating system… Learn more in this Eliot Management Group review.

 

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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132 comments

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  1. ReTile

    To Eliot Management Group new customers,

    SCAM, SCAM, SCAM, don’t sign on with them they say they will save you money and better then square but the fact is with the monthly fees that add up and the credit card charge fees will be just about the same or more than square. We made a huge mistake by signing on with them and for only a month in we were being charge all kind of fees and not even made a single transaction. They say $20 monthly fee turn out its $45 dollars fee and the rate they promise of .59% was only if it’s a qualified regulated (no explanation as to what is consider qualified regulated) or else we will be charge from 1.59% to 3%, turn out their rate is higher than square. Please, do more research and absolutely don’t sign a contract with them. Everyone who give a negative review on here is in fact been hurt by them and they are speaking out because of great dissatisfaction.

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  2. Margaret

    I wish I would have done a little more research before “signing” with Elliott Management. The rep made it sound like I was “just giving it a try” to see how much money we would save. We just had to sign the standard paperwork to keep his boss happy. He did not mention that in fine print in the middle of 15+pages of paperwork we were committing to a 3 year contract with a hefty cancellation fee. Okay, I could accept responsibility for my ignorance and live with that especially if indeed we saw the savings on our credit card processing fees that he claimed we would. After one year of using this processing company our total dollars of credit card charges were down but the dollar amount of the fees were significantly up! I understand that different cards carry different charges but how does one really know if you are receiving competitive rates on your processing? I know I find it very confusing and almost impossible for the average customer to be able to verify this. So my advise would be to go with someone you trust (like I had before I left for the allure of savings) and hang up on all those callers who want to give you a “free analysis”. From my experience Elliott Management is not a company you can trust..

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  3. Richard Aleksander

    Just found out that Tony Tinderholt, Director of Recruiting and Training for Eliot, is running for State Representative from Fort Worth, on a campaign platform that includes the military invasion of the nation of Mexico. Here’s the web page of Fort Worth Star Telegram’s editorial about him; the comments section includes a post which I wrote. http://www.star-telegram.com/2014/10/04/6173108/invading-mexico-is-not-a-good.html

    Eliot has a long history of misleading its clients, abusing Eliot’s access to the banking accounts of its clients and mistreating its own employees.

    Given the custom of Republicans to appoint officeholders from regulated industries to regulate their own industries, the candidacy of Mr. Tinderholt to the Texas legislature should be a warning to consumers, small businesspeople and anyone else concerned with fairness in business: Don’t put the fox in charge of the henhouse.

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    1 / 1 found this review helpful.
  4. Kristi

    This is one of the worst experience I have had. I was told that once I signed up that they had a team that would set everything up , walk me through the equipment , answer questions. This was not the case. My sales representative lied to me. She told me that Eliot Management had an internet team that would give me a link that I could add to my invoices , so customers could pay with out leaving the invoice. She also told me that Eliot Management would also add what was need to my website. All for one small fee per month.
    There is no team to help. I was contacted by customer support to walk me through setting up my on equipment. I was aslo told incorrectly. After I ran my first transaction my funds was help for almost 3 weeks because my website did not have all the requirements. So I asked if the internet team would take care of that. No because there is no internet team. When I called the sales rep & told her she had her supervisor call me ( he was also at the meeting with the sales rep & my self ) I asked him about the intenet team & was told He would make this short It is what it is- I could take it or leave it. then he hung up the phone. I only did the one transation & stoped service. I have spent many hours over the phone trying get refunds for monthley charges for the 12 days I was a customer of theres. I was charged 2 monthley fees because they help my payment over to the following month. I have been told that I would be refunded & gave referal numbers still no refund.

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    1 / 2 found this review helpful.
  5. Eric

    Horrible customer service. Very dishonest when signing you up. Many hidden fees. If you do business with company, you’ll regret it.

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    3 / 4 found this review helpful.
  6. Eleni's Kitchen

    I just received a call from this company. Their sales person was so rude she hung up on me when I told her we were not interested in changing our provider. Here is the number she called from.469-3749300.

    I wonder how they want to get business if they do not have customer service themselves.
    Rude, rude. Will not even consider doing business with them.

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    3 / 4 found this review helpful.
  7. Richard

    DO NOT do business with Eliot Management Group. They liar about everything (their equipment, their services, their fees, etc). They stated that they could get you lower rates. They not only charged higher rates, they charged rates above what their contract stated. Wish I would have read all these reviews before I changed my credit card merchant services. Live and learn, one more of life’s lessons.

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    7 / 8 found this review helpful.
  8. Jeff Henderson

    I used Eliot Management for a bit over two years until I sold my business. I was told by someone at the Fort Worth headquarters to fax a cancellation letter in notifying them I sold the business and no longer needed to use their services.

    The following day I received a call from someone asking why I was leaving. Duh, I wrote in the letter I sold my business. All the caller was concerned about was if the new owner wanted to use Eliot. I told the caller to call the new owner themselves and find out since I no longer owned the business I had no idea what the new owner wanted to do.

    Anyway assuming the account was canceled, a month later my bank account was hit with the monthly service fee even though there had been NO transactions. After calling the Fort Worth headquarters, I was told my account was never cancelled and they would not do a thing to help me. The three customer service personnel representatives I spoke to were cold and stubborn. Such RUDE service.

    After faxing in another letter to cancel my service, and calling 4 days later to verify the account was cancelled I was rudely told the cancellation was in process and it normally takes 2 business days to close an account. When I stated it was already 4 business days I was met with silence.

    Did I say RUDE service.

    Wish I had read the reviews before doing business with this shameful company.

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    3 / 4 found this review helpful.
    1. Julie

      Were you ever able to actually cancel the service? I’ve not been able to so far, despite following all of their many instructions, including faxing many letters, sending several certified letters. I’m about to close my checking account so they won’t continue taking their fees out despite me having closed my account with them.

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      1. Barry Brown

        Julie, if you scroll down near the bottom (not my first post, but my 2nd, I tell you how to shake these effing thieves…you’re on the right track. Close your bank account. Not only close it but move to a different bank. They have their dirty little ways of stealing your money. Believe me, I know. $1210.53 the stole from me at a time when I was struggling to recover from a bankruptcy and the economy had tanked. Good luck!

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  9. Deb Pfaffly

    Customer Service is terrible, Account reps lie to you to get your business, terrible experience for our company. Avoid this company!!! They will not refund your $$ even if the Account Reps lie. you sign the contract you are out of $$$$$$, even if you never are able to use the service.

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    4 / 5 found this review helpful.
  10. Karen Twyford

    The worst company I have been in contact with in 22 years of business. They never return phone calls, are dishonest and don’t provide customer service. We had a week where we had no service at all. Even though they didn’t hold up their end of their contract they still want to charge a outrageous cancellation fee. Do yourself a favor and find ANY other processing companies to work with.

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    5 / 6 found this review helpful.
  11. harsimranjet Singh

    Do not start an relations with this company they are distrustful and they take fraudulent amounts from your account as well as increase the monthly fee. there are many company out their that give better rates and are 10 times safer and cheaper for your services. This company has the worst customer service representatives and they try to get every penny out of even if your account is closed. i recommend not even adding this company on your list of competitive merchant services.

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    4 / 5 found this review helpful.
  12. Jessica

    This is the WORST company EVER! We have never had so many problems with a company in all our years! First the said they would start us up with the proper equipment & get us going….months later of problem after problem they say o, you need a DSL cable, so we paid them for service fees, paid our phone company to hook everything up, it was a mess. Next what happened was i had a customer who paid $50 & i checked the batch it was fine, so i settled out, At the top it said out of balance. WHAT?! it charged my customer twice! i had to call to refund, & i get charged to refund the money back to the customer! now the customer has a bounce fee because of my machines error, guess who has to pay her fees. This was only the first of many customers down the road to get double charged. This company gives you the run around. When there is a problem they blame it on the phone company, your employees, anything & everything else besides themselves. I would not recommend this company to anyone. Do not use this company unless you want headaches.

    thanks,
    Jessica

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    3 / 3 found this review helpful.
  13. Ben Bleyl

    It is my opinion that everyone should stay away from doing business with Eliot Management Group. It is my opinion that their sales tactics are deceptive in that they said they signed me up on a month-to- month basis when in fact the contract at their home office is Fort Worth, Texas said that it was for five years. Also, in my opinion, they never permanently connected me to their system. This can be verified that no credit charges were made on their system for sales made my my company. Despite this problem, they charged my checking account $495.00 for early termination. If you choose to do business with them it is my opinion you should insist on seeing all contract documents and have a knowledgable attorney examine and OK them before you sign anything. In my opinion, this outfit is nothing but a scam.

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    5 / 5 found this review helpful.
  14. Vicki

    The below document outlines the interaction with Eliot Management Services.. I phoned the company to straighten out this issue first on January 30th and was told a Supervisor would return my calls. I phoned again on February 5th and February 6th being told that it takes 24-48 hours to complete an investigation. I phoned today, February 18th and was told there are no supervisors to speak to, I must wait 24-48 hours to speak to one. I was also told by the young lady today that they left me a detailed message with one of my employees on February 12th . On February 12 we had one of the worst ice storms in SC History, we were closed and had the answering machine detailing that. There were no messages and I did not receive a call on my mobile phone. The young lady told me today this is a closed issue, we are in a contract period. I will have to pay them to cancel.

    This system is still not functional, is not what we were sold on, were not informed of minimum billing, were offered a free month trial and we have spent close to $400 in equipment.

    February 10, 2014

    Dear Sir or Madam:

    Thank you in advance for your co operation with this matter. On February 6, 2014 I requested that our One Touch POS System be returned and our Agreement with Eliot be terminated as Eliot has breached our contract.
    There are several issues with the system. We were “sold” quite a bit of empty promises. Our requirements were that the system was:
    • Easy to use and program
    • Had multiple cash draw capabilities
    • Managed Inventory
    • Was latest in technology, using hand held capabilities
    We were told all of the above was part of the basic system. In addition, we were told that our current set up of wireless router and capability was sufficient to support the system. Since this is a new system, I requested and was granted, ” The First Month Totally Free of Charges” knowing that no system is ever implemented without a learning curve. And since this office had never installed one of these systems before, I didn’t want to pay to be their testing ground.
    We received the system on January 15th. The Salesman, James Glenn, came in and put the system together and registered it. He was to return to train us on how to use the system, and has not returned to do training. He has had no car, no babysitter, no time for us.
    When the system arrived, we were charged $65 for shipping which was not in the contract. We were subsequently told that the printers would need to be hard wired. We spent $200 in cables that evening and had to have my husband run wires through the ceiling, about a 2 hour job. James told us he would reimburse us for the cable. The next day his supervisor came in to re install the kitchen printer which would not work. We were then told that our current router which has an open WiFi system for customer use would not be good enough, we needed another router. We were also told we would be reimbursed for that at a cost of $200.
    The system by the way cannot handle multiple cash drawers, cannot process credit cards table side, and each of the features we were told the system could do, it maybe can, but for an additional fees. Same with the credit card processing which we were told would save us money, but the features I have now do not charge for batching, statements, next day processing. In fact the front of their brochure states “free Statements” yet I have to pay $5 for the statement.
    Last week, I called 1stTouch directly to try and understand exactly what the system could do and because I still hadn’t heard from James and the log in reset every time I tried to access the system. They confirmed that the inventory system I was sold on was beyond the actual capability of the system.
    I phoned James on Thursday January 28 to find out what was going on and to again raise my concerns that so far this system did not do many of the functions we required AND that we were billed by the leasing company $144.69. This was higher than the agreed amount AND was not supposed to happen for a month out. I also, not expecting the charge, bounced two checks ( which I NEVER DO) because of the bank draft from the lease. He told me he would talk with his manager and get back to me.
    On Monday February 3, I called James again, since I had not heard from him to ask him what was going on and I wanted a plan that day.
    This morning I called Daniel, the Sales Manager at Eliot. Went through this entire scenario above AND the fact that we had another charge come up on my bank account for $54 from Eliot directly. We have yet to process a single transaction. He informed me he had no idea that the system was not up and running and that I had to pay them $54 for credit card processing. I asked him to come and pick up the system that we were done. In less than one month we have been billed close to $300 for a system that was to have the first month free, and has yet to be used, programmed or trained on. Plus we have spent close to $400 in additional equipment that we were told we would not need. And he said, NO, we have a contract. A contract is a two way relationship, Eliot has not kept their end.
    I sincerely believe I have been scammed and will pursue this matter in whatever way necessary to return it and recoup my monies. As I told Daniel, when you have been lied to this much, going forward is impossible. My vendors and I are partners, and I will not be stuck in a relationship that has nothing but lies and deceit as a foundation.
    I am requesting this system be returned and my lease agreement severed. I have informed my bank that no further charges will be accepted from either Eliot or The Lease Company.

    Thank you again for your assistance,

    Respectfully,

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    5 / 5 found this review helpful.
  15. j lee

    Eliot Management Group is only interested in taking your money, then take more by charging outrageous termination fee. Even after being with EMG for more than 3 years, EMG only allows you to cancel the contract on the anniversary date with a 2-month notice. Otherwise, they charge a termination fee of $475 which no other company does.

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    2 / 2 found this review helpful.
  16. Brittany

    I’m a part time hair stylist and started using EMG on June 2013. I have never had so many problems with one company in my life. I’m in Eugene, Or. Our account reps are so sketchy and unprofessional I am literally terrified that I gave them any sort of personal information. I should have really thought it through but these people are dirt balls. I had 2 transactions 4 days ago that EMG refuses to put in my account. One transaction for 125$ and one for 20$ I called to ask why I haven’t received my money and I was told “you voided and refunded the money”. Now if I would have voided or refunded I would have had a reciept for that. Yet all I have are SALES recipes just like I do every other time. I was then told someone would call me back in 3-5 business days….. Are you effing kidding me..? Yeah big whoop it’s 145$ but I have bills and I’m sick and tired of these people screwing up our accounts nothing has ever gone right with this company they always have some bogus fee they’re charging for that they fail to mention during the set up process. Basically these people are worthless, disgusting, lying thieves. If you’re in the business to make money, don’t use them cuz they’re take every dime you have.

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    2 / 2 found this review helpful.
  17. Michelle

    This company will tell you the contract end date but when you try to cancel they tell you that you can’t cancel because you didn’t submit a notice 30 days prior to cancelation. Also, this company WILL NOT work with you at all so be prepared. the customer service agents are rude just as well as the account specialists. I told them I refused go pay any fees to cancel and they next say they took out $600 of my account. Again after I told them NO. we are still fighting with them. I’m posting as much as I can on social media about this company. We will go with someone else for our credit card processing. Now that our company has tripled in size. We will give someone else our business.

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    1 / 1 found this review helpful.
  18. K&G Wightman

    This company used pressure tactics to get our company to sign on with them for credit card processing, we agreed to try the company but we made it very clear we would not be able to start up the service until January 1st due to lack of funds. Two weeks later they pulled $350.00 out of our account and sent us a processor that did not work. We called the person who set it up to get this reversed, and they refused to return phone messages. We had the bank reversed the charges and sent letters to our bank and EMG to cancel the service due to breach of contract on their part. They pulled money out two more times (which our bank reversed) before we finally had to close our business account. They even tried to collect over $500 from said closed account. They lie, cheat and harass to get money without providing the service they claim to provide.

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    1 / 2 found this review helpful.
  19. Debra

    So, are YOU the only recourse for registering a complaint? Doesn’t Visa or Mastercard have SOME minimum standard of service or some department that governs merchant providers such as these?

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    1 / 2 found this review helpful.
    1. Phillip

      Hi Debra, you may find this post interesting: How to Report Bad Credit Card Processors

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  20. Nathan

    DO NOT USE THIS SERVICE: what a scam, I was never told that my equipment was going to cost me 74.99 per month with a finance company, I never even heard of this company until they sent me a contact in the mail for a non cancellation policy with them for 48 months which mean I will have to pay over 3500 for there device. Then after the sale person (James Wooten) told me that I would be on a month to month agreement I found out that we are on a 3 year agreement. I was also told that I would not have a processing fee but to cancel I would have to pay 400.00 and we only had the service for a week. DO NOT SIGN UP WITH THESE GUYS THEY ARE A SCAM and only give you part of the info you need to make a good business choice.

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    1 / 2 found this review helpful.
  21. Julia Quarnberg

    After many conversations with Kody and Melissa from Eliot Management we decided to change over our Merchant Services. I was very unsure and Kody promised that if we would change he would be a phone call away any time I needed help. We discussed terminals and we decided the Oceano wireless as it would serve our needs. ($600.00) After reviewing my first statement there were six totals that were different from my daily batch settlements. I faxed my totals to Kody, he then sent them to Jenara and asked for her help. She stated she could see where the transactions were going through but the line cuts off before the response comes back to the terminal. I’m not sure how this would charge my customers twice, but it did .She then stated as far as the
    GHOST TRANSACTIONS, she could only reverse the ones that were less than 30 days. I will have to get in touch with our customers to resolve. Our invoices do not have our customers name or information on them so it was up to our counter guys to try and remember who had purchased what part on what invoice. One customer did have his name on his Credit Card Receipt and when looking up his name there were three listings. I have spent, not hours, but days trying to find customers and explain Ghost charges to them, ask for their Credit Card # and refund their money. Some of the customers I could not find so I emailed Kody to see if he could give me any suggestions, but now he don’t return my calls or emails. This is some of the transactions
    5-8-13 $120.00 transaction was declined but still added into my daily settlement.
    5-7-13 $291.36 customer charged twice
    5-9-13 My act was debited $150.00 and I didn’t even have a transaction for that amt.(Haven’t been pd. back)
    5-22-13 $125.00 Refund was duplicated on their side but my invoices match the machines settlement.
    5-23-13 $47.68 customer charged twice.
    6-1-13 $37.08 customer charged twice (Had them reverse)
    6-22-13 $52.98 customer charged twice. ( had them reverse )
    Now it’s late June and I’m still trying to get May Ghost Transactions straightened out, Kody doesn’t return my calls, I can’t get out of the contract with out paying, our only option was to trade to a Oceana landline machine. That was another $75.00 charge for freight. I didn’t get a refund for the difference on the machines.
    I now called Merchant Services and asked about a user name and password so I could monitor my act. (More of my time )Elaine was helpful. We’re now on the landline and there’s a $125.00 charge. Calling Merchant Services, explaining the Ghost Charges to Jason, he insisted we had swiped the card twice. Then why did it not show on my terminal batch total. He agreed to submit a request for a reversal. (Which didn’t happen) I also asked why I was still being charged $19.95 monthly for debit transactions, as we run the debit cards as credit cards like Malissa told us to do. It was cheaper and the terminal didn’t have a pin pad. He said I hadn’t submitted a request form to have this charge taken off my stmt. It was Eliots Rep that told us to process this way, but we were never told about this request. He was to fax me a form but I didn’t get it. I also filled out the PCI Compliance but am still being charged monthly.
    8-20-13 The landline terminal no longer works. After all it has been 2 months. Another $75.00 have a replacement terminal sent out.
    Enough! I called Merchant Services again wanting out of the contract. Elaine referred me Sherri an Act. Specialist. She would request a review. I again asked about the debit charges-she gave me different information to fax in, and I did. Now I still have some the first ghost charges and I explained them again to Shantrell. She can’t help me but she referred me to Rulanda, who was kind and some helpful. One charge had been refunded at a later date and that was an oversight on my part. I would just have to wait and see if the customer called about charging them $47.68 twice. The $150.00 that was charged to my act. which I have no record of any transaction that day, would have to be handled by someone else and they will call me Thursday with a Credit Card # to reverse that transaction.
    9-3-13 Merchant Service Again, Diana, I asked why the $125.00 transaction that Jason had requested be reversed, had not been reversed. She could see it on my Act. and asked if I would like it reversed. WellYa!
    I asked why I had not been called back Thursday about the $150.00 Charge and she said they had called once and the line was busy, and the next time they were disconnected. Really! She will have Rulanda call me back tomorrow. Now it’s tomorrow and no call from Rulanda. Still at this point Merchant Services don’t think I have reason enough to get out of the contract. Did I read the Contract, if I want out it will not only cost me the $495.00, but another $100.00 for the debit contract that I had been trying to cancel for how long? Now our terminal doesn’t have a pin pad, but I have been paying for one.
    We have been in a family business for 35 years and I can guarantee you if a customer was this unhappy with our product or service, even with no warranty, we would do our best to please the customer.
    I know these problems are not listed on their so called contract as such, but I also know I’ve had enough.
    Eliot Management has not worked for us, served us well, or tried to make right.

    Please, if anyone is considering changing to them, read everything you can find about them. I can’t speak for others but I can say most of the problems everyone else has had, I have too. I should have known better than to trust kind nice people that make things sound so good.

    Julia

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    2 / 3 found this review helpful.
  22. george

    We just started using eliot credit cards service and took a credit card for 5000 dollar and they put a hold on the money until we send them the info on our customer and the info they want is againest the law to give out. They now want three months of banks statements and company info on us and if we dont do waht they want we dont get paid. I feel like there making us do stuff that is wrong and i havce called the feds to ask them for help don’t use them there not a good company to work with.

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    1 / 2 found this review helpful.
  23. Jamall Richards

    I worked for the Eliot Management Group at the Phoenix office. A lot has changed in the company, especially at my office. We now have a new DSM and new reps and even a fairly new office. Because of this restructuring things started to look more positive. The training was pathetic for me, but the new DSM is actually putting in time to properly train the new reps. The only downfall to working for the company was it’s name. It’s reputation is tainted because of what’s happened in the past, it’s not credible, also corporation do a really bad job at taking care of their employees,which explains why we go through reps as fast as the typical person goes through toilet paper. it’s really your manager that keeps you going. The work environment is nice and it’s great working with local businesses, but just a little restructuring and stuff and things will start looking brighter for the company. The pay here in phoenix is minimum wage for base then commissions, but in reality it’s really commissions as they can and will get rid of you if you have little to no production in a certain time period. So don’t expect to go in and sit around and take minimum wage, that won’t cut it. Would I recommend it to a friend? Maybe my first few weeks there yes, (which I have), there’s cool incentives for actually recruiting a buddy, But after sticking around for a couple months I realize there’s much better opportunities. Would I recommend a merchant to sign up? It all depends on what you’re looking for. Possible lower rates and Local service, then yes. Credibility and stuff, no.

    That’s my outlook on the company.

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    1 / 2 found this review helpful.
    1. amy ruble

      you worked, as in past tense? I cannot agree with your opinion of lower rates and local service, because I received neither. Local to the home office in WA is 4 hours away. It is a case of sign up and skip town, to never return again, even though they promise at least once a month. I would look for a new job if I were you, it doesn’t sound like they give a **** about their commissioned sales staff.

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      1 / 2 found this review helpful.
  24. jaffet

    I’m a contractor in Eugene OR. I stopped using these guys after they almost put my whole business under water. Simply because i had a bigger job than normal, they held $6,000 for fear of it being fraudulent. Even after proving who i was and what the job was they put me through a million loops to get the money, wasted literally hours of my time, charged me $35 for a form that I had to fill out and send back into them MYSELF!!!

    Absolutely the worst company, run as fast as you can.

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    1 / 2 found this review helpful.
    1. Richard Aleksander

      Eliot holding up your payment could be among the least of your worries. If you have stopped using Eliot, they will collect an early termination fee from your bank account unless you close that particular account. They’ll even try to debit it from other accounts if you have any others. Anyone wanting out of Eliot; close your bank account and open a new one for your new processor.

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      1 / 2 found this review helpful.
  25. Larry

    Before you sign up with this company read all the fine print…be aware of the fees over and above the percentage for sales like $7 to have the computer spit out the statement fee, plus other “NTWK Fees” that add up. Finally we have shaken loose from them.

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    1 / 2 found this review helpful.
  26. Deanna

    This has to be the worst company ever!!!!
    I have been trying to get out of this !#@* contract with them for over 3 years now. An unbelievable experience!!!
    BEWARE DO NOT SIGN UP WITH THIS COMPANY!!!!!!!!!!!!!!! Go with Square or anyone else but with these cheaters.
    Signed
    Deanna

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    1 / 2 found this review helpful.
    1. Jamall Richards

      I am sorry to hear about your issues with EMG. I am personally a rep at EMG at the Phoenix office. We have had some problems with past offices and representatives. I am sorry that you had to go through a representative that cheated you for his own gain. Email me at [email protected] and I can pull you up on my dashboard at work and try to solve your issue.

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      2 / 2 found this review helpful.
  27. Monica Pursley

    I would like to give Eliot Management Group a glowing review. The sales rep was honest, explained everything in detail and took the time to come and review my first statement with me. Everything he promised on he delivered! It was a true delight to work with this individual and I am very satisfied with my overall experiance with Eliot Management Group!

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    2 / 3 found this review helpful.
    1. Phillip Parker

      Hi Monica,

      In order to authenticate your testimonial, please reply with your business name and location.

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      1. Jarrod Parker

        Why do you not request info to authenticate negative comments?

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        1 / 1 found this review helpful.
        1. Phillip Parker

          Why We Verify Testimonials

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  28. chree

    I had the Elliot management group come to my business to give me a quote. I filled out the paper work gave them a canceled check and at that time a salesman from another company called me.He give me better rates. The Elliot salesman said he could match it.He said he would take the paper work and destory it. He took it and signed my name to the contact and they company came after me for 895.00 when I questioned it they didnt care that there salesman was dishonest.They just wanted the money. I will have to take them to court to recover the money.

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    1 / 2 found this review helpful.
  29. Dave

    We wish we’d seen this before we signed up with Eliot. Rates quoted by our sales rep were double, hidden fees flooded from the shadows, and they told our company that, after 20 years of business, the largest ticket we would be allowed is $1,500 “due to our credit and charge back history.” Our company’s credit is perfect and we haven’t had a single charge back in 20 years. I’d hate to think what it would be with bad credit-$10? If anyone is considering a class action against Eliot, I’m sure there’s plenty of fuel for the fire out there with us being another log to toss into the pile.

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    2 / 3 found this review helpful.
  30. Shelley Roberts

    I would not recommend ever entering into agreement with this company. I was flat out lied to with promises of an online shopping cart, low fees and guaranteed no PCI compliance charges. The online shopping cart was never delivered. We were charged monthly fees for having an online account though with no ability to process transactions. I was promised refunds without any. The fees were not much lower than I paid previously. Derrick Gayle and John McCormick guaranteed me NO PCI compliance fees…ever…they would take care of completing all questionairres on our behalf. I have been charged a PCI compliance fee and have not been able to get a refund. Hmmm. Can’t get a sales rep or ANYONE to talk too. DO NOT do business with these people!

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    1 / 2 found this review helpful.
  31. Maureen

    I worked briefly for EMG. Their so called training by telephone actually told us to lie!! When one of the trainees commented on this, he was told that it wasn’t telling a lie, but just business. The manager was abusive, and had a foul mouth. Co-workers were not of the best of character and the men made awful sexist comments about women. I recently was included in a class action lawsuit against them and was compensated a small amount. Bottom line is this is a terrible place to work and do not do business with them. Unbelievable.

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  32. Nora

    I signed up with Eliot on Dec. 2012 and their local sales rep. assured me that the funds would be deposit into my account anywhere from 24-48hrs. Right after signing up with them i started getting nsf fees from my bank. After reviewing the account i found out they were in some cases taking up to 7days to deposit funds into my account. i tried to contact someone to help me for at least a month and did not get anywhere. I alwasy got the run around. I would not recommend them at all unless you want to get thousands of nsf fees.

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  33. HAnnah

    To you and everybody else who had experiences with Eliot MGM.Group: I had a very similar experience with them, the only difference was I closed my account the next day after signing because I was strictly advised to by my accountant and now they send me bills (bigger and bigger), asking for my bank acct. Or credit card payments….!! I am already on a very long list of a class settlement to take the company down, with the Lease Finance Systems and others, connected to Eliot! If you are interested,I can email you the contacts, mostly because is free of charge!

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    1. Phillip Parker

      Please visit our forum to communicating back-and-forth. Thanks!

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      1 / 1 found this review helpful.
    2. amy ruble

      Eliot management group is absolutely the most dishonest company that I have done business with in my over 20 years as a sole proprioter. I will be terminating my services with them at months end if they do not follow up and deliver the credits that they have been promising me since May. I gave them the whole month of August for the credits of severe overcharging to post to my account. As of yet, nothing. I have filed a complaint with the Attorney Generals Office, we will see what action they can get…………

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  34. Jamall Richardson

    My name is Jamall Richardson and I am an account rep at EMG in the Eugene Or office. I have been with the company over 5 months and have heard some horror stories. No credit card processor has a 100% approval rating with their merchants and the better business bureau is a company just like any other and will respond to those who pay more for services just like any other business. My office is trying very diligently to change the image of this industry, I personally have encountered a few issues within my company due to issues in paper work, being mislead by merchants ( as far as bankruptcy or fraud), and lack of communication. What makes these experiences positive is that I as a representative learn from them and afterwards have the know how to never let them occur again. Not at the expense of any merchant either, if we have made a mistake we work out a way to fix it, even if I have to come out of pocket myself and pay for it, about 300 dollars now. I post this for those who as reps and merchants that have had a bad experience with this company. As a rep, do you homework don’t let anyone or anything allow you to sit in front of any merchant and sell them BS on what you don’t know, it’s your responsibility to take this serious and know what to do and how to help merchants in a crisis even if your not their rep. Merchants, you need to know what your signing, if you think you are talking with someone who is mis informed call our customer service make sure everything your being told is true. Make sure you have a trust worthy rep and ask questions, don’t let anyone walk away with your signatures without seeing what goes along with what you’ve signed, no one should ask you for personal compensation. If you think something is wrong at an appt. ask that rep can he call customer service for you to speak with them or one of their many support routes, don’t make those who come to do business with you feel inferior as it isn’t liked in return, give our company a chance and like your time is valuable you will see that the benefits of our company are valuable and so is the time of the rep presenting it to you. Don’t let your interest in genuine savings or local help be dashed or despaired by the comments and experiences of those who before you as reps and merchants were irresponsible in their business ethics and want to blog post and rant to everyone else rather than accept responsibility. Ask about my Merchants, Jamall Richardson does everything he can for his merchants and is sometime speed to thin, but I am making a difference, it’s 2013 if we were to all take and attitude of pointing the finger of blame in the face of our own unpreparedness, we would all be in the business of politics and this is not that frustrating or confusing. I firmly believe that good training and determination to do right by people and living up to your word an ethics can change this industry, we need the right people doing it and the most understanding given and taken when performing. Check out the EMG website if you have any questions, and call us and talk to us, the reps, the real people who really care, not the Internet blogs and rumors, where any one can post anything on their mind whenever they want, and will always have someone agree, create your own experience, I have.

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    1. Richard Aleksander

      Many problems with Eliot and First American Payment Systems stem from numerous uninformed sales representatives who verbalize policies contradicted by the contract. So read your contract. Eliot’s contracts call for egregious unjustified termination charges–way out of line in the industry and far beyond its actual damages. Plus the customer service people try to scare customers by threatening lawsuits and damage to credit reports. It’s significant that Jamall emphasizes the Better Business Bureau. Their rating with the BBB is important to Eliot. This company responds favorably to BBB complaints and inquiries. Jamall may be correct in regard to companies without customer complaints. But I myself have been trading three years with Choice Merchant Services and my relationship has been much smoother; free updated POS Terminal, no termination penalty, no PCI charges, no risk management floor charge limits; and the company even reversed a PCI charge I had previously paid.

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    2. Justin Frazier

      This is a terrible company and I worked there for 5+ years and left as a Field Sales Leader with over 350 merchant installs and $25,000,000+ in annual processing volume and I finished in the TOP 5% of reps my last 3 years. Basically I WAS successful there until the new management took over

      Now this company could care less about the reps or merchant and just want to stop the blleding of merchants/cash leaving. Money is ALL they care about now where there used to be a happy balance.
      It is apparent they want all the senior reps gone to take there residuals. In addition they place unfair quotas on the “revolving door” of reps so that the few deals they do, are absorbed as Eliot as house accounts when the rep quits or is fired. This IS Eliot Management Groups current business model. Most senior reps will agree that are still there, or are no longer there like myself.

      I was fired for “insubordination” when I tried to fight for my customers who were being screwed by rate increases and unnecessary terminal “upgrades” without my knowledge. Apparently asking questions probing questions and putting my merchants on month-to-month contracts was what Eliot considered “insobordination”

      They lie to merchant AND THE AGENT.

      EXAMPLE: Eliot’s “Pass Thru” aka “Cost Plus” rate program is is a lie. Per the internal notes all Eliot reps have access to, the “cost” your merchant pays in is shown in the Rates and Fees Audit History as “inter DF&A 0.1325%” for Visa and MasterCard which NOT TRUE. Cost for Interchange Dues Fees & Assesments is really 0.110% (look on any forst Data statemnt and it listed properly), but Eliot does not want the reps to know this so its never explained in training. They essentially pad 0.0225% (2.25+ basis points) of extra profit into THEIR POCKETS and don’t even pass even part of it on to the rep. This means every “cost plus” deal Eliot does is a lie and deceptive.

      “Tired Interchange Plus ” program is also a deceptive Eliot invention that adds extra percentage to the “Plus”
      for credit, reward/corporate cards, and keyed transactions, which merchant almost never understands. It’s a bastardized version of the industry standard’s Interchange plus. Clever but crooked.

      Soon you will see more and leave there knowing this all to be true. Look at the amount of negative feed back EMG has. This is not a fluke. They are terrible. Go work for someone whose endgame is not to chew you up and spit you out along with your merchant and your reputation.

      Good Luck.

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      1 / 2 found this review helpful.
    3. Eric

      I have used Eliot for merchant service for 6 years now. Anytime I need assistance, the local a office or my rep calls me back immediately. The equipment wasn’t free, but it’s a reliable machine with a great warranty. Id recommend Eliot anytime.

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      2 / 2 found this review helpful.
      1. Phillip Parker

        Hi Eric,

        In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!

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  35. Dennis Costantino

    Thieves. Lied about fees and commitments. Never disclosed fees or terms, said was open ended no commitment. then debited our account without notification and did not have the stones to tell us they where going to do this. Stay away.

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    2 / 3 found this review helpful.
  36. brian c atwood

    Hello folks, boy do I have a story for you..I was “hired” by a recruiter in Fort Worth to start work at the Eugene, OR office for that $350.00 training start-up. Now my first day should have told me not to go back…the first day of “training” consisted of listening to someone on the phone & given a training workbook that I would just fill in the lines as he spoke. No overhead, no individual training, just listen. I was left in the office by myself for about an hour & a half, told to write my own script, listen to others speak & then get on the phone to try to get the 100 phone calls required by going thru the local phone books. No individual training was given yet again. I was the only one training at the time but one new person happened to be sitting in the lobby to start work for that 1 1/2 hour waiting for the manager..Ms. Alvarez..the next four days consisted of listening to that same individual on the phone filling in lines of that workbook…There was one day that week when one of the new people put a company on hold wanting to speak with the “manager”…he was on hold for about 5 minutes..when she got on the phone, the company wanted to tell her to have EMG to STOP calling them & take them off a calling list..Ms Alvarez then started to badger him telling him there was no calling list & since he was listed in the phone book, he was fair game for further phone calls & then told him if he did NOT WANT any further phone call, perhaps he should get the phone company to no longer publish his phone number preventing any more further calls..then asked if he knew of anyone else around his company who would like EMG to call…he then hung up…The next day..I am on the phone by myself, got ahaold of a local company & she preceeded to tell ME how bad the company EMG was & her bad experience with cancelling her lease..but not able to…this should have given me furthur clues about EMG…Now I finally set up 3 appointments, one was even at the mall across from the parking lot. While I spoke to her, she seemed curious about the company & how we could have saved her monies…Now when my appointment was ready to begin face-to-face..Ms Alvarez proceeeded to ask her if she was ready to start business with EMG & to have her Federal ID & a cancelled check ready to begin..as if she was closing the sale..& I did not even start the beginning process…The company then told Ms Alvarez that the conversation that they were having was a scam & cancelled right then & there to not to see them & hung up…yet again, not a good sign…I do have more & will be willing to speak to anyone else who is interested in learning more….There was even one day that one of the outsied reps came in & threatened one of the employees there who happened to answer a call of one of his “clients” who wanted to upgrade equipment…One other appointment of mine happened to search the internet about EMG & then cancelled his appointment…Now I no longer work for EMG…what a real problem here for many involved!!

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    1 / 1 found this review helpful.
    1. AC

      My friend and I just took a job with Eliot in one of their new locations. First question, were you paid the $70/day for training? Second question, were you paid for any products or MID’s you sold?

      lots of bad reviews. i feel like a chump now. SMH. what a world we live in, eh?

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      1. brian c atwood

        Yes, I was payed for the 5 day training period…(& I use the word “training” ever so lightly…as if, the training being so lackluster in it’s content over-all…)..I was only there for 2 weeks & if the customer’s involved & the DM being so destructive towards the end phone called finish for the sale…so no products were sold by me…& would have stayed..the “product” could be sold..to a point, but not at the expense of the potential customers & the attitude of “management” in it hiring practices..) in fact, I wonder how these companies are explaining now to potential victims the practice of having the BUYING Customer to now pay for the swipe fees for CREDIT CARDS vs. DEBIT CARDS??

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        1 / 2 found this review helpful.
        1. AC

          Yeah, i’m in the Denver office and it’s just awful. Thanks for the info! –Aaron Crowder

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  37. Sean Fulton

    Beware of Eliot Management group. As owner of a small gun shop in Texas, I have been doing business with Eliot Management group for over a year. They have took a Anti-Gun stance as of December 20,2012. I currently have over $4000 of product out of my store that Eliot managrmt group has refused to transfer funds on. There claiming it’s because I entered the transactions manually since the card swiper they sold me has quit working after 11 months of use. I have entered multiple online sales manually before our card reader quit working wothout any issues. I have to send them invoices with the name, address, and phone number of customers I make large manually imputed transactions for. Up until now, No problem. As of 12-20-2012 they have stopped transferring funds of all firearms sales entered manually that they have approved electronically. Elliot Managrment Group has obviously took an Anti -gun stance and all FFL dealers should beware of this company if intend on receiving funds for there products. Again, in two days, 12-20-2012 through 12-21-2012 I have over $4000 in product out of my store without any compensation! All transactions were approved at the time of purchase. Eliot management group refuses to transfer funds due to the mature of product sold. These guys are CON-ARTIST! BEWARE OF THIS COMPANY!

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    2 / 3 found this review helpful.
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