ElitePay Global Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

ElitePay Global


Last Updated: February 7, 2014
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ElitePay Global Overview

ElitePay Global Logo

ElitePay Global Logo

ElitePay Global (elitepayglobal.com), formerly known as PrimePay Global and International Payment Services, LLC, is a merchant account provider headquartered in Henderson, Nevada. ElitePay Global may still offer some of its services under the PrimePay Global name, but it should not be confused with PrimePay, an unrelated merchant services company. ElitePay Global resells the payment processing services of First Data. Founded in 2005, ElitePay Global offers payment solutions including online gateways, portable payment systems, mobile payments, point-of-sale systems, and countertop terminals. ElitePay also provides merchant training and equipment sales. ElitePay Global is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 2850 W Horizon Ridge Pkwy Ste 200, Henderson, Nevada 89052-4395.

ElitePay Global Sales & Marketing Tactics | D

ElitePay Global appears to hire independent sales agents to market its services. Generally speaking, independent contractors receive little training or oversight while in the field and are motivated to increase their commissions by signing merchants up for expensive contracts. This hiring practice usually results in elevated complaints among merchants. ElitePay does not appear to be an exception, as we are currently able to locate multiple ElitePay Global complaints filed by merchants and employees that describe unethical behavior by the company’s sales agents. Common complaints include misrepresentation of rates, nondisclosure of expensive contract terms (especially those attached to equipment leases), and poor training/support for employees.

One complainant who claims to be a former sales agent of ElitePay has stated that the company intentionally misinforms its agents about its rates and fees. According to this source, it is ElitePay Global policy to not allow sales reps to service the accounts they have brought in, which means that these agents never hear reports from dissatisfied merchants that could contradict what the agents were taught by the company. Another complaint from a merchant also stated that sales reps are removed from the accounts they sign up. If these complaints are to be believed, it seems ElitePay Global does not place a premium on transparency in its marketing.

ElitePay Global Costs & Contract Terms | D

The ElitePay Global program guide (available below) describes a three-year agreement with automatic renewal and a tiered pricing structure through First Data. It appears that merchants who use ElitePay are subject to variable early termination fees, PCI Compliance fees, PCI non-compliance fees, and monthly minimum fees. Additionally, merchants are reporting very expensive 48-month leases that are packaged with the company’s credit card processing services. One complainant who claims to be a former employee of ElitePay Global stated as recently as September 2013 that the company offers equipment through both First Data and Northern Leasing. This is a troubling claim, as Northern Leasing has a very poor reputation within the industry.

There are currently many complaints about the cost of an ElitePay Global contract. Most merchants express frustration over the company’s non-cancellable, long-term equipment leases that cost thousands of dollars for equipment that is usually less than $400. Merchants also report sudden increases in cost several months into their contracts in addition to undisclosed fees. Overall, the consistent theme among complainants at this time is that ElitePay Global does not offer competitive or even average contract terms.

Click here to see a copy of the standard ElitePay Global program guide
ElitePay Global First Data Program Guide

ElitePay Global Complaints & Service | C

We are currently able to locate approximately 25 ElitePay Global reviews, many of which accuse the company of being a scam or a ripoff. Major themes among complainants include expensive equipment leases, deceptive sales practices, poor customer service, and undisclosed contract terms. Since the initial publication of this review, the company’s complaint rate has seen a moderate increase, which is a concerning trend. Some complainants mention that ElitePay has recently changed its name from PrimePay Global, but it is unclear when this occurred. We are currently unable to locate any rebuttals to these complaints from company representatives, but we have found some complaints from former and prospective employees. Overall, ElitePay does not appear to offer especially responsive or capable customer service. The company offers live chat and an email form on its website.

ElitePay Global BBB Report | B- (CPO Adjusted)

ElitePay Global is an accredited business with the Better Business Bureau (BBB). As of this review, the company holds a “B+” rating with the BBB (down from an “A-”) and has 33 complaints filed against it in the last 36 months (up from 25 at the time of our last review). Twelve of these complaints stemmed from advertising or sales issues, twenty from problems with products or services, and one from a billing or collection issue. Of the total complaints, ElitePay successfully resolved 18. The remaining 15 were not resolved to the customer’s satisfaction. Given this complaint total and resolution ratio, we have adjusted the BBB’s rating to a “B-” for the purposes of this review. For more information about why we adjust BBB ratings, please see our rating criteria.

Bottom Line

ElitePay Global rates as a substandard merchant services provider according to our rating system. The company appears to offer a standard contract through First Data with expensive lease terms attached. Its rating also suffers from complaints about deceptive sales tactics and poor customer service, and its complaint record with the BBB has seen a negative trend since the initial publication of this review. Merchants are advised to read their contract terms, including the terms of any lease, with great care.

Leave your review of ElitePay Global in the comment section below:


ElitePay Global Review

Rated 1.875 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-10-31 17:05:05

UPDATED: Feb 7, 2014 – We are currently able to locate over 70 negative ElitePay Global reviews, many of which accuse the company of being a scam or a ripoff… ElitePay Global (elitepayglobal.com) rates as a substandard merchant services provider according to our rating system… Learn more in this ElitePay Global review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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56 comments

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  1. Dianna Baumann

    On July 25th 2014 a salesman from Elite Pay Global Showed up at our bar/restaurant and claimed his company Elite Pay Global could save our business approximately $200.00 per month after looking at our currant merchant statements and equipment program all while providing us much better and more high tech equipment over our currant 5 year old system.
    Before the equipment even showed up Elite and their leasing company Northern Leasing Systems started withdrawing fees from our business checking account over and above what we were told we would be paying.
    When the new equipment showed up and was set up we found the equipment could not do what we were informed it would do. We received virtually no customer support from them. Then when customer support did get around to us agreed the equipment could not perform the functions we were told it would.
    On 8-12-14 we had still not received all the balance of the equipment we were promised we sent Elite Pay Global a cancellation letter. We then sent the equipment back to Elite Pay Global.
    We are now being harassed daily by phone from Elite Pay global and / or their leasing company Northern Leasing saying we owe them $13,300 for the we sent them back and are being threatened to be sued in Nevada court even though we live in Minnesota.
    We feel this contract was induced by fraud. We were deceived by the sales person on the fee’s and most of all how well the equipment would perform.
    We have never dealt with this amount of dishonesty and deceitfulness in our 11 years in business.
    They don’t care that the equipment does not perform as stated the just want their fee’s.
    This company needs to investigated and shut down. We have filed a complaint with the Federal Trade Commission and our State Attorney General as well.

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  2. Valerie Keith

    I have been with this company for 21/2 years fulfilling my 4 year commitment .
    I would tell anyone out there do not sign up with this company! They are a very deceitful company and have very unethical practices ! They have bad costumer service! Don’t do it!

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    1. Disgruntled

      Valerie, I too worked for this company as one of their telemarketers. From day one, I had the fact that I NEEDED to set several appointments a day drilled into my head or else I’d be let go. Despite the supportive, almost family-like atmosphere of my office, I was let go after only 2 1/2 months. Nobody, no matter who they are, can possibly deal with that kind of, “pressure cooker,” setting! If anyone applies for a TM job & it turns out that it’s with EPG, RUN THE OTHER WAY!!!

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  3. Mike

    ElitePay Global uses unethical and misleading sales tactics taking advantage of small businesses.
    they put you into a contract for the equipment & do not even come close to the numbers that the salesman uses to lure
    you in. the promise you only 3 rates that merchants have to worry about 0% Debit with a pin, 1% Credit, and an “occasional” 2.99% on “non-qualified cards
    when you contact their customer service they tell you that a manager has adjusted your account,DO NOT use them.
    I planed to not paying equipment lease and use a different processor.

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    3 / 4 found this review helpful.
  4. Robert

    I got a call from one of their telemarketers and I told them that I am satisfied with my current processor and will not be switching. They still sent one of their goon sales monkeys to my business even though I never scheduled an appointment. The guy came in and kept annoying the hell out of me promising 1% flat fee on all processing. I said give me referrals to past businesses he has set up and he wouldn’t give them to me. That’s when I asked to then see a contract and we started looking over it together. He didn’t even understand any of the sections in the contract or what half of it meant. He just kept repeating that he can guarantee 1% on all transactions. I just laughed and told him to leave. Don’t ever let one of their sales people in the door. They don’t even know their own contract and they work for the company!!

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    9 / 10 found this review helpful.
  5. Doug D

    My experience with Elite Pay Global took placed about a year ago. The numbers initially presented by their customer service rep looked good enough to sign the application. After studying these numbers over the next couple days, I realized it would actually cost me quite a bit more every month than the service I already had. The following day when Elite requested further personal information, I refused to give it to them and asked out of the contract. Since their application depended on this information for completion, the contract application should have been voided right then and there. Two days later they hit me with early termination fees and 4 years of monthly charges totaling $2,095. I hadn’t receive any equipment from Elite or even processed a single credit card with them yet. Bottom line, it was my fault for not checking up on this company before signing on with them. It was a painful lesson and one I’ll never forget!

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    7 / 7 found this review helpful.

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