Evolution Bankcard Overview
Evolution Bankcard (evolutionbankcard.com) is a merchant account provider that is owned by EVO Merchant Services but may also be in some way affiliated with Commerce Payment Systems. The company’s website freely announces its relationship with EVO, but it makes no mention of Commerce Payment Systems, likely due in part to the poor reputation Commerce has built for itself. Evolution Bankcard provides credit card processing solutions for retail, mobile, online, and MOTO businesses, and the company also supplies credit card terminals and online reporting services.
Evolution Bankcard does not list a physical location in its official materials, nor does it list any contact information besides its sales form. EVO Merchant Services is headquartered at 515 Broad Hollow Rd, Melville, NY 11747, and both EVO and Evolution Bankcard are register ISO/MSPs of Deutsche Bank AG, New York, NY.
Evolution Bankcard Sales & Marketing Tactics | D
Like EVO and Commerce, Evolution Bankcard seems to use a combination of telemarketing, independent sales agents, and online advertising to market its services. The use of independent contractors is a common cause of merchant complaints in the credit card processing industry, and Evolution Bankcard appears to be no exception. There are a growing number of Evolution Bankcard negative reviews that mention deceptive, high-pressure sales tactics used by the company’s representatives, with no two complaints naming the same rep.
Evolution Bankcard’s website quotes a number of rates on its homepage, none of which are especially transparent. For one thing, Evolution Bankcard, like Commerce Payment Systems, makes the claim that it offers rates “starting at 0.25%.” Although this rate seems like a rock-bottom credit card processing rate, this is actually in reference to the company’s debit card transaction fee. Most other providers don’t include the debit card transaction fee in their ad copy since there is not a great deal of variation from processor to processor.
Evolution Bankcard’s credit card fees are listed as 1.40% plus $0.10 for retail and mobile payments and 1.69% plus $0.10 for MOTO/eCommerce payments, but these figures are likely just the company’s “Qualified” transaction rates. The website makes no mention of Evolution Bankcard’s rates for “Mid-Qualified” and “Non-Qualified” transactions, which will actually be applied to the majority of a merchant’s transactions. Given these partial, misleading rate quotes, it’s no wonder that merchants are consistently reporting higher-than-expected costs when processing through Evolution Bankcard.
Evolution Bankcard Costs & Contract Terms | C-
Although Evolution Bankcard is owned by EVO Merchant Services, it appears that the company’s standard contract terms are more similar to those offered by Commerce Payment Systems. According to merchant complaints, the standard Evolution Bankcard contract is a month-to-month agreement with high rates (up to 4.64% according to this merchant) and expensive annual fees (according to this merchant) that may include PCI Compliance fees. Most complainants report that these fees kick in after a few weeks or a few months of processing, sticking the merchant with a large, unexpected expense. The “free terminal offer” advertised by Evolution Bankcard likely means that the terminal is provided upfront along with the merchant account, but must be returned upon cancellation in a timely fashion in order for a merchant to avoid cancellation fees.
Although Evolution Bankcard does appear to adhere to its advertised claim of “no early termination fees,” it also seems to include many other hidden fees and rate increases in its contracts. The unclear nature of Evolution Bankcard’s contract terms inclines us to rate the company’s costs a “C-” at this time. If you have any information about the standard Evolution Bankcard contract, please share it in the comment section of this review.
Evolution Bankcard Complaints & Service | C-
We are currently able to locate approximately 15 Evolution Bankcard complaints across various consumer protection websites, and many of these negative reviews accuse the company of being ripoff or a scam. These complaints, which have been increasing in recent months, consistently allege deceptive sales practices, unexpected costs, expensive fees, difficulty cancelling service, and poor customer support from Evolution Bankcard.
Evolution Bankcard’s website does not list any dedicated contact information of any kind, indicating that the company’s customers will receive support through either EVO or Commerce Payment Systems. Most merchant complaints mention dealing with Commerce Payment Systems, which currently has a “D” rating in this category. Given the alarming consistency of complaints posted about Evolution Bankcard and the reports that it offers support through Commerce, we are awarding it a “C-” for its customer service.
Evolution Bankcard BBB Report | C (CPO Adjusted)
The Better Business Bureau (BBB) does not currently maintain a profile for Evolution Bankcard, but it does keep a profile for EVO Merchant Services. EVO is currently showing an “A+” rating with the BBB despite 70 complaints filed against it in the last three years. Of these complaints, 39 were due to problems with the product or service, 21 were related to billing or collection issues, and nine had to do with advertising/sales tactics. EVO successfully resolved 57 complaints, while 13 merchants were left dissatisfied with the resolution reached. Given the information contained in EVO’s profile, the lack of a profile for Evolution Bankcard, and Evolution Bankcard’s performance in other categories of this review, we have assigned an adjusted grade of “C” for the purposes of this review.
Evolution Bankcard rates as a substandard merchant services provider according to our rating system. Like EVO Merchant Services and Commerce Payment Systems, its partner companies, Evolution Bankcard appears to utilize deceptive sales tactics and hidden contract terms. Merchants should be sure to acquire all documentation and carefully review it before signing up for service through Evolution Bankcard. In addition, merchants should note that Evolution Bankcard is sometimes spelled as “Evolution Bank Card” when they are researching the company.
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