Evolution Bankcard Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Evolution Bankcard

"C-" Credit Card Processor Rating

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Evolution Bankcard Overview

Evolution Bankcard Logo

Evolution Bankcard Logo

Evolution Bankcard (evolutionbankcard.com) is a merchant account provider that is owned by EVO Merchant Services but may also be in some way affiliated with Commerce Payment Systems. The company’s website freely announces its relationship with EVO, but it makes no mention of Commerce Payment Systems, likely due in part to the poor reputation Commerce has built for itself. Evolution Bankcard provides credit card processing solutions for retail, mobile, online, and MOTO businesses, and the company also supplies credit card terminals and online reporting services.

Evolution Bankcard does not list a physical location in its official materials, nor does it list any contact information besides its sales form. EVO Merchant Services is headquartered at 515 Broad Hollow Rd, Melville, NY 11747, and both EVO and Evolution Bankcard are register ISO/MSPs of Deutsche Bank AG, New York, NY.

Evolution Bankcard Sales & Marketing Tactics | D

Like EVO and Commerce, Evolution Bankcard seems to use a combination of telemarketing, independent sales agents, and online advertising to market its services. The use of independent contractors is a common cause of merchant complaints in the credit card processing industry, and Evolution Bankcard appears to be no exception. There are a growing number of Evolution Bankcard negative reviews that mention deceptive, high-pressure sales tactics used by the company’s representatives, with no two complaints naming the same rep.

Evolution Bankcard’s website quotes a number of rates on its homepage, none of which are especially transparent. For one thing, Evolution Bankcard, like Commerce Payment Systems, makes the claim that it offers rates “starting at 0.25%.” Although this rate seems like a rock-bottom credit card processing rate, this is actually in reference to the company’s debit card transaction fee. Most other providers don’t include the debit card transaction fee in their ad copy since there is not a great deal of variation from processor to processor.

Evolution Bankcard’s credit card fees are listed as 1.40% plus $0.10 for retail and mobile payments and 1.69% plus $0.10 for MOTO/eCommerce payments, but these figures are likely just the company’s “Qualified” transaction rates. The website makes no mention of Evolution Bankcard’s rates for “Mid-Qualified” and “Non-Qualified” transactions, which will actually be applied to the majority of a merchant’s transactions. Given these partial, misleading rate quotes, it’s no wonder that merchants are consistently reporting higher-than-expected costs when processing through Evolution Bankcard.

Evolution Bankcard Costs & Contract Terms | C-

Although Evolution Bankcard is owned by EVO Merchant Services, it appears that the company’s standard contract terms are more similar to those offered by Commerce Payment Systems. According to merchant complaints, the standard Evolution Bankcard contract is a month-to-month agreement with high rates (up to 4.64% according to this merchant) and expensive annual fees (according to this merchant) that may include PCI Compliance fees. Most complainants report that these fees kick in after a few weeks or a few months of processing, sticking the merchant with a large, unexpected expense. The “free terminal offer” advertised by Evolution Bankcard likely means that the terminal is provided upfront along with the merchant account, but must be returned upon cancellation in a timely fashion in order for a merchant to avoid cancellation fees.

Although Evolution Bankcard does appear to adhere to its advertised claim of “no early termination fees,” it also seems to include many other hidden fees and rate increases in its contracts. The unclear nature of Evolution Bankcard’s contract terms inclines us to rate the company’s costs a “C-” at this time. If you have any information about the standard Evolution Bankcard contract, please share it in the comment section of this review.

Evolution Bankcard Complaints & Service | C-

We are currently able to locate approximately 15 Evolution Bankcard complaints across various consumer protection websites, and many of these negative reviews accuse the company of being ripoff or a scam. These complaints, which have been increasing in recent months, consistently allege deceptive sales practices, unexpected costs, expensive fees, difficulty cancelling service, and poor customer support from Evolution Bankcard.

Evolution Bankcard’s website does not list any dedicated contact information of any kind, indicating that the company’s customers will receive support through either EVO or Commerce Payment Systems. Most merchant complaints mention dealing with Commerce Payment Systems, which currently has a “D” rating in this category. Given the alarming consistency of complaints posted about Evolution Bankcard and the reports that it offers support through Commerce, we are awarding it a “C-” for its customer service.

Evolution Bankcard BBB Report | C (CPO Adjusted)

The Better Business Bureau (BBB) does not currently maintain a profile for Evolution Bankcard, but it does keep a profile for EVO Merchant Services. EVO is currently showing an “A+” rating with the BBB despite 70 complaints filed against it in the last three years. Of these complaints, 39 were due to problems with the product or service, 21 were related to billing or collection issues, and nine had to do with advertising/sales tactics. EVO successfully resolved 57 complaints, while 13 merchants were left dissatisfied with the resolution reached. Given the information contained in EVO’s profile, the lack of a profile for Evolution Bankcard, and Evolution Bankcard’s performance in other categories of this review, we have assigned an adjusted grade of “C” for the purposes of this review.

Bottom Line

Evolution Bankcard rates as a substandard merchant services provider according to our rating system. Like EVO Merchant Services and Commerce Payment Systems, its partner companies, Evolution Bankcard appears to utilize deceptive sales tactics and hidden contract terms. Merchants should be sure to acquire all documentation and carefully review it before signing up for service through Evolution Bankcard. In addition, merchants should note that Evolution Bankcard is sometimes spelled as “Evolution Bank Card” when they are researching the company.

Leave your review of Evolution Bankcard in the comment section below:


Evolution Bankcard Review

Rated 2 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-01-11 12:56:49

We are currently able to locate approximately 85 Evolution Bankcard complaints across various consumer protection websites, and many of these negative reviews accuse the company of being ripoff or a scam… Evolution Bankcard rates as a substandard merchant services provider according to our rating system. Like EVO Merchant Services and Commerce Payment Systems, its partner companies, Evolution Bankcard appears to… Learn more in this Evolution Bankcard review.

 

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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20 comments

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  1. Bonnie

    These guys call every week, demanding to speak to the owner who isn’t in the office, and then hung up on me while I’m speaking. Stay classy, Evolution!

    Did you find this review helpful? Yes   No

  2. Soloman Grundy

    Got a call yesterday from this Evolution Bank Card. First caller was in the middle of his sales pitch about card processing services when I interrupted and said for them to send it by ( quoting me ) ” US postal mail”. First caller said he could not take down my company address. I wondered, ‘why can’t he ? ”

    Then I was transferred to someone else, who gave me her sales pitch. I kept repeating my request, send it by ( quoting me ) “US postal mail”. Lady rep said “No problem.” and hung up on me .

    Then I googled the company name, and found these reviews !

    DO NOT SIGN UP WITH EVOLUTION BANK CARD, NO MATTER WHAT !

    Did you find this review helpful? Yes   No

    1. Randy

      Similar experience. The salesman was really vague and dodged a few of my questions. I jot down its web address and found these reviews.

      Shady as hell. Avoid at all costs.

      Did you find this review helpful? Yes   No

  3. Elliott

    Commerce Payment Systems/Evolution Bankcard, or whatever name they are using today, is nothing but criminals
    out to steal from you. Commerce Payment Systems sent me an application on a Friday, which was incomplete as to rates and fees (blanks on the page), print so small I couldn’t read the fine print, and false information attributed to my company (average ticket, highest ticket, and so forth). I tried to contact the rep, but she supposedly had gone home for the day. So I waited until Monday to complete the form.

    On Monday, I went to open the email to have it available when I spoke to “Carolyn Gomez” the rep from Friday, and could not find it in my inbox anymore. What I did find was another email from Carolyn titled, “Thank your for your completed application”. While that was odd, I hadn’t opened it yet when “Carolyn” called me. She claimed that my SSN did not match my name when they checked my credit report so she wanted a copy of my Social Security Card. I made her verify the SSN I”d given her on Friday, and she read back to me my correct SSN but insisted it was not mine and I needed to send her a copy of my card. I became suspicious and told her I did not want to go any further with this transaction. She made it clear to me that she had to have my actual SS card to complete my application, and I again told her, “Well then, we are done, we are not going forward with this arrangement.”

    After hanging up, I opened the latest email (noted above) and discovered an application from Evolution Bankcard, that had what purported to be my signature on it. Several problems with the information it contained, combined with the fact that I had NEVER signed ANY documents, led me to file a complaint with local law enforcement alleging forgery and attempted fraud. I also took other steps to make sure they could not access my accounts in any way.

    Unfortunately for “Carolyn” and her co-conspirators, they have crossed paths with someone they are not going to enjoy dealing with. I hope they know I’ve logged every conversation, address associated with them that I can find, and I’ll never forget her voice.

    Did you find this review helpful? Yes   No

  4. Tim

    Don’t go with Evolution Bankcard! After being promised that there were NO hidden fees and NO annual fees, I was barraged with them. THIS SERVICE ACTS LIKE A BAIT & SWITCH SCAM! This service was worse than a local merchant service broker where I got an effective rate (after trying them out for two full months) of 3.2% (5-6 k cc sale per mo). With Evolution, I was also charged $79 for an annual machine insurance fee, when their brochure said NO annual fees with no qualifiers! They supposedly removed this fee when I pressed them about the no fees thing – they make you catch their “mistakes” or you will pay. My effective rate ranged from 3-9% even after I was promised that my effective rate would be less than Square. I’m still waiting to see how this turns out, because I haven’t returned their machine yet (doing it right now).

    If you have a small business like mine, and can’t afford to be scammed, NO EVOLUTION BANKCARD. When in doubt, go with Square (I’ve used square at my local Farmer’s Market for three years with NO problems), Paypal, or Amazon. Their charges are, so far, much simpler and predictable. But DON’T go with Evolution Bankcard!

    I am going to say what others said….

    YOU HAVE BEEN WARNED!

    Did you find this review helpful? Yes   No

    3 / 3 found this review helpful.
  5. Charles

    This company is a scam for sure. My business signed a contract with Evolution for “easy banking solution”. When we noticed that the money we swiped from customers was not going into the business account, the owner called to find out why. He answered all the verification questions (DL, social, even mortgage amount) to which at the end of the call he was told he failed the verification and his accounts (including business account at the bank) which be frozen for 6 MONTHS!!! Needless to say we will no longer be using Evolution.

    Did you find this review helpful? Yes   No

    8 / 8 found this review helpful.
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