Fidelity Payment Services Review

Fidelity Payment Services

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Fidelity Payment Services Overview

Fidelity Payment Services Logo

Fidelity Payment Services (fidelitypayment.com) is an independent sales organization that markets merchant accounts and credit card processing services on behalf of several direct processors such as First Data, Chase Paymentech and Elavon. Based out of Brooklyn, New York, The company claims to have begun operations in 1996 but shows an incorporation date of 2004. It is unclear if the company operated under a different name prior to 2004, or if it operated without incorporating before that time.

Aside from providing merchant accounts, Fidelity Payment Services also acts as a reseller for other credit card processing services such as POS systems, credit card terminals, payment gateways, e-commerce packages and mobile credit card acceptance services.

Overall the Fidelity Payment Services appears to be a professional and well run operation; however, there is not much public information about the company and no merchant reviews filed online.

Fidelity Payment Services Sales Tactics & Marketing Strategy | A

Fidelity appears to hire both fully employed inside sales agents and independent outside sales agents (ISAs). The hiring of ISAs would usually lower a company’s rating in this section, but it does not appear to have resulted in any negative reviews for Fidelity like it does for most other companies. Additionally, Fidelity does not appear to use any deceptive marketing or sales tactics that were apparent to this reviewer.

Fidelity Payment Services Fees, Costs & Contract Terms | B

An agent of Fidelity Payment Services informed us that pricing and contract terms will vary by a merchant’s processing requirements, and the processor that is paired with the merchant. However, the agent suggested that most small businesses will be subject to industry standard contracts which usually run for 2-3 years with early cancellation penalties ranging from $200-$500. For this reason, merchants are advised to carefully read and understand the terms of their contracts before signing through Fidelity Payment Services.

Fidelity Payment Services Complaints & Service | A+

As of this review, Fidelity Payment Services has no complaints filed online. Since Fidelity acts as a reseller of several different direct processors, it is unclear if the company handles customer service of the accounts once they are signed. It is more likely that Fidelity directs merchants to the customer support line of the processor with which the merchant has been signed. This may also depend on the agreements Fidelity has with each processor, so merchant are advised to inquire about which company will be handling their customer service if they signup through Fidelity. If the direct processor will be handling the customer service, be sure to research that company as well.

Fidelity Payment Services BBB Report | A+

Fidelity Payment Services is accredited with the Better Business Bureau (BBB) and holds an “A+” rating with only one complaint filed in the last 36 months. The complaint was due to a billing and collection issue and was resolved to the merchant’s satisfaction.

Bottom Line

Overall, Fidelity Payment Services appears to be an upstanding company. Since it acts as a reseller for several different processors, merchants will want to find out which company will be handling their customer service before signing. Also, be sure to research all companies that will be involved with providing your credit card services because Fidelity may have little control of your experience with a 3rd party company.

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