FrontStream Overall Rating
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FrontStream / Fast Transact Company Overview
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FrontStream (frontstreampayments.com) is an Independent Sales Organization (ISO) that markets Chase Paymentech merchant accounts. The company also has a sales arm that goes by the name of Fast Transact (fasttransactonline.com). The company is located in Lacey, WA and has been in business since 2007. FrontStream provides a broad range of credit card processing services and hardware, and has its own branded payment gateway called the “ArgoFire Gateway.” At the time of this review, the Better Business Bureau (BBB) is reporting a “B-“ rating with 18 total complaints filed.
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3 comments
Alisa Smitherson
April 30, 2012 at 11:35 am (UTC -7)
Who is this company? DTI? or Frontstream? I signed up with DTI years ago, and the service was GREAT. Now I call Washington for support and the people cannot help me. I am out of the term of my agreement but apparently it autorenewed. well thats just GREAT. I am a small business owner and these people are charging me thru the ROOF for their service and threaten me with early termination fees. Ridiculous. RUDE.
I have a merchat account with them
August 10, 2011 at 3:27 pm (UTC -7)
I have been with this company way too long, how stupid I have been to put up with thier every changing management, company name changes, customer service, bogus explanations of how thier service works, holding funds in a reserve without telling us, increase in fees every time they changed business names, putting our company down because our monthly charges are not large. Today I finally decided to leave just to find out that the funds they are holding will be returned to us in 270 days of closing account. We have been with them 5 years, this was our first merchant services account, Please do not do business with this company, This is a warning to business owners. You do not have to take my word for it, but you will sure understand the lack of service and increase of fees if you decide to go with this company. Research yourself. How many times did they change names, I should of left at the first name change, Front Stream Payments is terrible. This company is unorganized, not recommended. I was stupid because I did not know better, but now I do and it was a expense learning ordeal.
Prairie
August 2, 2011 at 4:00 pm (UTC -7)
I would not recommend this company. I had a hard time getting anyone to help me update my account. When I had to get a new cord for my machine they sent it to the wrong address. When I tried to cancel my account it took awhile for that to go through as well. They told me it was too late in the month to cancel so they would charge me for another month. I had changed my bank, so I told them to send me a bill for the outstanding amount. I never got a bill, instead they tried to charge my old account several times and charged me $25 for every time they tried and failed. Weeks later I finally got them to email me the invoice with at least $75 worth of these fees. I thought that this was all just ridicules, but I paid them to just get it over with. Three months later I get a note from a collections agency that they sent my account to collections with even more late fees, even though they had cashed the check. Shop around; there must be better organized companies somewhere.