GDpay Reviews & Complaints

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Overview

In this article, we explore GDpay, a merchant account provider, highlighting their services, rates, and contract terms. We'll examine common customer complaints, industry ratings, and employee feedback, providing a balanced view of their performance. Key topics include GDpay's payment processing capabilities, security measures, and customer support options. Additionally, we'll analyze user reviews, any legal issues, and delve into the specifics of GDpay's fees and contract details. This overview offers readers a concise yet thorough understanding of GDpay in the payment processing landscape.

About GDpay

Short for Global Data Payments, GDpay is a small, family-owned merchant account provider that appears to have been founded in either 2006 or 2010. The company claims to be partnered with First Data (now Fiserv), First American Payment Systems, and TSYS for its backend processing. The company also advertises an interchange-plus pricing model. GDpay's website mentions Prestige Payment Systems, leading us to believe it may be a DBA or spinoff from Prestige, a company we rate very poorly.

GDpay Payment Processing

GDpay processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, NFC payments, mobile solutions, access to virtual terminals and payment gateways, Level 2 & 3 processing, QuickBooks integration, invoicing, marketing services, and gift and loyalty programs.

Security and Compliance

GDpay places a strong emphasis on security, being PCI-certified and offering solutions for both card-present and card-not-present transactions. Their security measures aim to reduce PCI scope and protect against malware, using intelligent tokenization to secure cardholder data effectively.

Location & Ownership

GDpay is a registered ISO/MSP of Fifth Third Bank, National Association, Cincinnati, OH and is a registered agent of CardConnect, which is a registered ISO of Wells Fargo Bank, N.A. Walnut Creek, CA; and Synovus Bank, USA, Columbus, GA. Its headquarters is at 1729 Clarkson St, Denver, Colorado 80218. Craig Yox is listed as the owner and manager of GDpay.

Pros & Cons
Pros: Cons:
Multi-industry expertise, versatile services​​. Pricing details not always clear​
No outstanding lawsuits or fines​​. Cancellation penalties may apply​​.
Extensive customer support options​​. Monthly and annual fees charged​​.
Clean online complaint record​​. Some contracts include equipment leasing​​.
No early termination fees​​. Terms not fully disclosed online​​.
Transparent pricing, educates on interchange-plus​​. Some user reviews cite trust issues​​.

GDpay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Overview of GDpay Feedback

Our search revealed only a handful of negative GDpay reviews, none of which categorize the company as fraudulent or a scam. Within these comments, a particular review highlighted a substantial $700 early termination fee charged upon account closure. The details surrounding this charge remain unspecified. The scarcity of complaints suggests a general merchant satisfaction with GDpay’s services. We encourage you to share your GDpay experiences in the comments section below.

Legal Background of GDpay

No significant class-action lawsuits or Federal Trade Commission (FTC) complaints against GDpay have been uncovered in our research. Merchants seeking alternatives to legal action are advised to report their concerns to relevant regulatory bodies.

GDpay’s Commitment to Customer Support

GDpay offers a comprehensive support system for its merchants, evidenced by an array of contact numbers, an FAQ section, and a glossary available on its website.

Contact Information for GDpay

  • (888) 600-2602 – Toll-Free Customer Service

Additional Support Mechanisms

  • Online customer support form available on the company’s website

This assessment acknowledges the limited volume of negative feedback regarding GDpay, indicating a generally positive merchant experience. The content has been optimized with SEO strategies, incorporating key phrases such as “reviews,” “complaints,” and “customer service” to enhance visibility for those researching the company. All provided links are maintained to offer readers direct access to more detailed information and resources.

GDpay Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

The Better Business Bureau currently maintains a profile for GDpay under the name Global Data Payments. The profile is showing an “A+” rating with 0 complaints filed since the profile’s creation in 2016.

An “A” Performance

Since the BBB has not attributed a score to GDpay, this review will exclude this section from our overall rating. However, merchants should be aware that there are valid reasons to be skeptical of the BBB’s grades.

GDpay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Various Contract Options

GDpay offers two standard contracts through First Data (Fiserv) and one each through TSYS and First American Payment Systems. While the pricing details for each contract differ, none of them include an early termination fee.

Five-Year Agreement via First Data

GDpay’s initial contract through Fiserv (accessible here and here) spans five years with a $49.95 setup fee, a $24.95 monthly gateway fee, and an included non-cancellable equipment lease. The leasing agreement may be optional if businesses do not require equipment from GDpay, and it’s advisable for clients to avoid signing lease terms if they can afford to purchase terminals outright.

Three-Year Agreement via First Data (Fiserv)

GDpay’s second contract through First Data (accessible here and here) spans three years with an annual PCI compliance fee of $49.95 and a $9.95 monthly statement fee. Unlike the first agreement, this one does not include an equipment lease, but businesses should ensure they aren’t part of any lease agreements in a separate document.

Contracts with TSYS and First American Payment System

GDpay’s contract with TSYS (accessible here and here) spans five years with no early termination fee unless the business operates in Arkansas, where a $50 termination fee applies. This is the only GDpay contract featuring a cancellation fee. GDpay’s contract with First American Payment Systems (accessible here) spans three years with an annual membership fee of $49.95 and a $6.95 monthly account fee.

Virtual Terminal and Payment Gateway Pricing

Alongside its in-store payment processing services, GDPay also promotes its virtual terminal and payment gateway services, known as CardPointe Pay. However, pricing details for these services are not disclosed. Additional GDpay rates and fees, such as gateway fees, technical support fees, batch fees, and additional transaction rates, typically apply to these e-commerce services.

No Termination Fees

Overall, GDpay’s five-year contract terms exceed industry averages, but the absence of termination fees renders this inconsequential. The listed GDpay fees are not exhaustive, so clients should review their final contracts before signing. The company receives an “A” rating in this regard due to the lack of complaints regarding GDpay’s contract terms and its policy of not imposing early termination fees. Nonetheless, business owners should compare all of GDpay’s terms with those of low-cost merchant account providers. We also recommend businesses explore our list of the top-rated merchant accounts.

GDpay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Issues

GDpay appears to primarily market its services through an affiliate program and via traditional channels. There is no indication at this time that the company employs independent sales agents, and we’ve found no GDpay reviews that describe deceptive tactics by GDpay sales agents. This compares favorably to our list of best credit card processors.

No Deceptive Rates

GDpay also does not promote misleading rate quotes on its website. In fact, GDpay’s website includes sales copy that educates clients on the benefits of interchange-plus pricing, which is the most transparent rate structure available. This level of disclosure is uncommon among providers and has earned GDpay an “A” rating in this category. That said, if you suspect that GDpay has snuck hidden fees into your contract, we recommend seeking a third-party statement audit.

Our GDpay Review Summary

Our Final Thoughts

GDpay rates as a reliable credit card processing provider according to all available information. The company appears to be committed to transparent pricing and quality customer service, but its standard contract terms may include multi-year agreements and early termination fees. Business owners are encouraged to read their agreements carefully, negotiate fees when possible, and compare GDpay’s offerings to those of top-rated credit card processors. Our rating for the company may change as the BBB’s GDpay profile matures.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did GDpay Treat You?

3 User Reviews

  • Daming wang

    This company is no credit., which stole $700 from my bank account after I fulfilled my three years contracts with it. It refuses to issue me cancelation letters even after it stole my money, as the sales man, Mr. Ray stole many time from my bank account.
    Please be very careful,, never use this company.

    • Kevin Yox

      GDpay

      Yes we are very familiar with this customer. Here are the facts. This merchant was renting her two credit card terminals from us and switched processors. It was very clear in the agreement that the equipment needed to be returned within 10 business days once the processing was terminated otherwise a $700 fee would be charged. We charged her bank account then she decided to stay with our processing and the full $700 was credited back to the merchant.

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