Gravity Payments Overall Rating
Review Updated: 4/10/2012
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Gravity Payments Overview
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Gravity Payments (gravitypayments.com) is a small merchant services company based in Seattle, WA and founded 2004. This merchant account provider offers a broad range of financial services, including merchant cash advances, and markets its services nationally even though most of its customers are in the state of Washington. Gravity Payments appears to have a great corporate culture and philosophy, and actually seems to live up to it as evidenced by the low amount of complaints the company has received. It also appears that Gravity Payments markets Interchange Pass-through rate pricing to all of this merchants, which surely helps to keep complaints to a minimum.
As of this review, the Better Business Bureau (BBB) is reporting an” A+” rating for Gravity Payments with five complaints filed in the last 36 months. Gravity Payments is also BBB Accredited. Aside from the BBB, there are no other complaints filed in the usual forums against this company. The only strike against Gravity Payment comes from this reviewer’s experience with its customer support line. Upon calling Gravity Payments to find out which processor the company uses, this reviewer spoke with a representative who refused to reveal this information.. At one point the representative put me on “hold” by simply setting the phone on the desk, walking to another office, and then returning to inform that the sales manager was not there and that I would need to leave a message.
Update: We were later contacted by a representative of Gravity Payments who informed us that the company primarily uses First Data and Cynergy Data as its processors, but services the accounts directly. Additionally, the representative stated that Gravity Payments sets contract length and cancellation fees on a case-by-case basis. Merchants are encouraged to fully read and understand the terms of their merchant account agreement before signing.
Gravity Payments, a registered ISO/MSP for Harris, N.A., Chicago, IL and Wells Fargo Bank, N.A., Walnut Creek
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4 comments
Cindy. S
September 4, 2011 at 3:41 pm (UTC -7)
What do you mean plenty of money? Where is the proof of this? Credit card processing is a service. They guarantee that someone NOT GIVING YOU CASH can be trusted. I agree Gravity Payments is not a very honest company. They claim on their web-site they charge “Half the industry standard”. What a joke. I had these guys come in from Transparent Processing & knocked $120.00 a month off our bill. Our rep at gravity never returned our calls. It was a constant chasing game.
If you sold your business how could they keep charging your account? I’m sure if you send a notarized letter to the owner & then follow up with a call to make sure your account is cancelled you will be just fine.
James Larsen
February 29, 2012 at 8:49 am (UTC -7)
Hello, Cindy. Thank you for your feedback. I am very sorry to hear that you had a poor experience with Gravity Payments. I wanted to touch base with you to see if there was anything that we could do to help change your opinion of our company. We pride ourselves on the positive relationships we have with our merchants, so feedback like this is something I take very seriously. I’d like to know what your bad experience was and see if there is anything we can do to rectify that.
Tim Page
August 3, 2011 at 4:41 pm (UTC -7)
I worked with this company long enough to not be charged an early termination fee. I sold my business several months ago and while I had some charges due to problems with discontinuing the service, I sold the business due to the poor economy, it’s not like I was switching to another company. I paid the fees they charged. However, I am very concerned that I continue to be charged merchant services for something I no longer use or own. I called to inquire about these charges and was told that the charges may be fees for early termination fee. What exactly constitutes early termination in terms of length of service? This is poor business practice on in my mind. The company made plenty of money on me and could at least credit me a measly $40.00 since they aren’t sure what the charges were for.
I will not be recommending this company to anyone.
James Larsen
February 29, 2012 at 8:51 am (UTC -7)
Hello, Mr. Page. Thank you for your feedback. I am very sorry to hear that you had a poor experience with Gravity Payments. I wanted to touch base with you to see if there was anything that we could do to help change your opinion of our company. We pride ourselves on the positive relationships we have with our merchants, so feedback like this is something I take very seriously. I’d like to know what your bad experience was and see if there is anything I can do to rectify that.