iTransact Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

iTransact Overall Rating

"A" Credit Card Processor Rating
Last Updated: February 6, 2014

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iTransact Overview

itransact logo

iTransact Logo

iTransact (itransact.com) is a merchant account provider that also offers online payment gateways as a value-added service. The company resells the merchant services of several processors, including First Data, Global Payments, TSYS, and Chase Paymentech. iTransact markets its “iTransact Gateway” as a credit card processing solution for just about every business, but also promotes that it can supply other credit card processing hardware as well. The company started out as an electronic check processor in 1994 and expanded to make credit card processing its largest area of business. In 2010, iTransact merged with National Merchant Services to form iTransact Group LLC. iTransact is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is located at 314 South 200 West, Farmington, Utah 84025-0999.

iTransact Sales & Marketing Tactics | A+

iTransact appears to employ salaried in-house sales agents to market its services, and there is no indication at this time that the company hires independently contracted agents. We are currently unable to locate any iTransact reviews that accuse the company’s sales team of unethical conduct, but a few merchants express initial surprise at higher-than-expected setup costs. These merchants all go on to add that their confusion over these costs was quickly resolved by excellent customer service. The iTransact website does not appear to engage in any deceptive advertising strategies.

iTransact Costs & Contract Terms | A

iTransact resells the merchant accounts of several very large payment processors. As a result, its contract terms are likely to vary significantly depending on a merchant’s size, business type, and time in business. It is unlikely that the company has a standard service length, early termination fee, PCI Compliance fee, monthly minimum fee, or rate structure, but merchants can expect to see some or all of these expenses and terms in their agreements. There are currently no complaints on any of the usual consumer protection websites that mention specific issues with iTransact’s contract terms, indicating that most of the company’s clients are satisfied with their service. If you have any specific knowledge of iTransact’s contract terms, please leave that information in the comment section of this review.

iTransact Complaints & Service | A+

We are currently unable to locate any iTransact complaints that accuse the company of being a ripoff or a scam. In fact, the company is not showing any complaints online whatsoever, and there are several positive testimonials that praise iTransact’s customer service. Since the company resells the services of multiple processors, it is possible that some merchant complaints are redirected to these other companies’ online profiles. At this time, however, we can locate only positive descriptions of the service and support offered by iTransact itself. We are therefore awarding the company an “A+” rating in this category.

iTransact BBB Report | A+

As of this review, iTransact has a Better Business Bureau (BBB) rating of an “A+” with no complaints filed within the last 36 months. The company is not accredited with the BBB. Since it is our philosophy that “A+” grades should be reserved for companies with zero complaints, we agree with the BBB’s rating in this case.

Bottom Line

iTransact rates as an exemplary merchant account provider according to our rating system. The company appears to resell the merchant services of several large processors, but the customer service provided by iTransact is consistently rated as top-notch. Given the highly variable nature of the company’s contract terms, merchants are advised to read their contracts carefully and strongly negotiate all terms (see: Fee Sweep).

Leave your review of iTransact in the comment section below:


iTransact Review

Rated 4.875 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-02-06 13:15:33

UPDATED: Feb 6, 2014 – We are currently unable to locate any iTransact reviews that accuse the company of being a ripoff or a scam… iTransact (itransact.com) rates as an exemplary merchant account provider according to our rating system… Learn more in this iTransact review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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2 comments

  1. Alex

    I’ve used iTransact for several years now. Upon reading review AFTER I launched my account I think the start up costs may have been high. However, my rep is amazing. The service is excellent and they are super easy to work with. I started using the Android App a few months ago and it is pretty solid. The downside to the app is there is no CC swiper to integrate with my phone. I hear this is in the pipeline though.

    Did you find this review helpful? Yes   No

  2. GKK

    I used to work for iTransact, I am normally really annoyed by employees of other companies posing as customers write a review so instead I am just letting you know. Yes I did work for iTransact, and yes I am writing this review. I my goal is not to tell you how great iTransact is but to tell you my opinion of it from the inside, it just happens to be a good one. I am not a business owner and have never had a merchant account so I could not tell you what it is like totally to have a merchant account with iTransact. But I can tell you this:

    I loved working here, my bosses were honest and I enjoyed working for them. I was never once told to lie about something, ever. Helping the merchants to save money on their fees was never discouraged and management always told us how important our clients were and how we should always look for ways to give that extra 1% in our service. In fact awards are given out monthly to employees who had done something especially extra for the clients. Great customer service is encouraged at iTransact. I was never involved in pricing, so I cannot tell you anything about that. But I know that the customer service at iTransact is top notch, none better. I know that you will be satisfied with your service at iTransact.

    GKK

    Did you find this review helpful? Yes   No

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