Merchant 1 Payments
Merchant 1 Payments Overview
Merchant 1 Payments (merchant1payments.com) is a merchant account provider headquartered in Concord, Ontario. Founded in 1999, the company offers debit and credit card processing (including chip-and-PIN), e-commerce solutions, gift card processing, cash advances, and working capital loans to merchants in Canada and the United States. Merchant 1 Payments also provides wireless processing equipment and terminals. The company is a registered MSP/ISO of the Canadian branch of U.S. Bank National Association and Elavon. Merchant 1 Payments is located at 8900 Keele Street, Suite 220, Concord, Ontario L4K 2N2.
Merchant 1 Payments Sales & Marketing Tactics | A+
Merchant 1 Payments appears to employ both full-time, W2-employed inside sales agents and paid-by-commission external sales agents to market its services. The latter practice is generally tied to merchant frustrations, given the difficulty of monitoring these agents’ behavior, but in this case we are only able to locate one negative Merchant 1 Payments review that mentions nondisclosure by the company’s sales team. In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials.
Merchant 1 Payments Costs & Contract Terms | A
There is almost no publicly available information about the standard Merchant 1 contract. The company is likely a reseller of Elavon contracts, which means that its terms could resemble those of its processor. It is unclear at this time if Elavon is definitely the processing network for Merchant 1, but the absence of complaints about the company’s contract seems to suggest that merchants are generally satisfied with their contract terms. If you have any knowledge of the standard Merchant 1 Payments contract (including possible early termination fees or PCI Compliance fees), please leave that information in the comment section of this review.
Merchant 1 Payments Complaints & Service | A+
We are currently unable to locate any Merchant 1 Payments complaints that accuse the company of being a ripoff or a scam. In fact, there is only one review about the company across all consumer protection websites at this time. This complaint vaguely describes a situation in which the merchant signed up for services and was billed inappropriately, and it appears to be an isolated incident. It’s also unclear whether this complaint refers to an external agent of Merchant 1 Payments or a representative from a different company. The general lack of complaints indicates that the company either employs a capable customer service staff or outsources its customer service to a larger entity. The Merchant 1 website lists dedicated phone support lines that are available during business hours.
Merchant 1 Payments BBB Report | A+
Merchant 1 Payments is an accredited business with the Better Business Bureau (BBB). As of this review, the company currently holds an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. Since it is generally our policy to reserve “A+” ratings for companies with zero complaints, we agree with the BBB’s score in this case.
Merchant 1 Payments rates as a reliable merchant services provider according to our standards. The company is showing zero total complaints at this time and scores very well with the BBB, but there is also little specific information available about its contract terms. It is worth noting that Merchant 1 Payments could potentially be confused with Merchant One in search results; however, these two entities are unrelated. Even when dealing with highly rated providers, merchants are encouraged to carefully examine the terms of any contract they are given.
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