Moblized Overall Rating
Moblized (moblized.com) is a merchant account provider that primarily resells a North American Bancard product known as PhoneSwipe. Founded in 2007, the company allows merchants and individuals to accept credit and debit card payments via their Android, Apple, or Blackberry phone, using a small card reading device. Moblized also offers referral programs, tax and tip calculation, and more. Moblized / Phone Swipe is a registered ISO/MSP for HSBC Bank USA, National Association, in Buffalo, New York and is located at 111 North Harbor Blvd. #2, Fullerton, CA 92832.
Moblized Sales & Marketing Tactics | A
Moblized appears to primarily market its service through its website and online promotion. At this time, the company does not appear to employ independent sales agents. We are currently able to locate two Moblized reviews that describe nondisclosure of fees by the company’s sales team. The Moblized website advertises a swiped transaction fee of 2.70% and a keyed transaction fee of 3.49% plus $0.19, and there are no merchant complaints online that challenge these rate quotes. We will therefore award the company an “A-” in this category.
Moblized Costs & Contract Terms | B
Moblized offers a service that is similar to Square and other smartphone-compatible processors. The company has no long-term service agreements or early termination fees, and we have not found any mention of PCI Compliance fees or minimum monthly fees. All swiped transactions are processed at 2.70%, and all card-not-present transactions are processed at 3.49% plus $0.19. Merchants should determine which type of transaction they are more likely to require when deciding whether to use Moblized.
The majority of the complaints filed against Moblized and PhoneSwipe appear to be the product of the company’s fraud prevention policies. Like Square, PhoneSwipe reserves the right to withhold merchant funds at its discretion to establish a cash reserve. Some merchants report surprise upon learning that a large portion of their payments have been withheld without notification, and they further express difficulty resolving the issue in a timely fashion through Moblized’s customer service department. The Moblized website claims that it differentiates itself from Square by having an automated underwriting process (as opposed to Square’s lack of underwriting), but the service still seems to be plagued by the same complaints.
Moblized Complaints & Service | B+
We are currently able to locate six Moblized or PhoneSwipe complaints on this and other consumer protection websites, none of which accuse the service of being a ripoff or a scam. Common complaints include delayed or withheld funds, poor customer service, undisclosed fees, and problems with the app itself related to a software update. The two most common complaints of delayed payment and poor customer service tend to be mentioned in the same complaints, as merchants report great difficulty reaching representatives and having their funds delivered to them in a timely fashion. The company’s website offers a dedicated phone support number and email address, and it is unclear at this time whether these lines lead to Moblized or directly to North American Bancard.
Moblized BBB Report | A
Due to an ongoing review of greater Los Angeles-area businesses, a current Better Business Bureau (BBB) profile of Moblized is unavailable at this time. At the time of our last review, Moblized was an accredited business with the BBB. The company held an “A” rating and had zero complaints filed against it in the previous 36 months. Given the present unavailability of a BBB profile and the company’s former rating, we agree with the BBB’s score in this case.
Despite its affiliation with North American Bancard, Moblized / PhoneSwipe rates as a reliable merchant services provider according to our rating system. The company’s credit card processing service is showing a low complaint total at this time, and it appears that the only persistent issues are the company’s cash reserve policy and its customer service apparatus. Moblized’s overall rating is likely to change once the BBB updates its profile on the company.
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