|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
National Bankcard Systems Inc. (enbs.com), established in 1997, is a multi-million dollar credit card processing vendor. The company is a member service provider for First Data, Elavon, iPayment, Total Merchant Services, and Cardservice International. National Bankcard Systemsis located at 5316 W Highway 290 Ste 130, Austin, Texas 78735. National Bankcard Systems is a Registered ISO/MSP of BancorpSouth, Tupelo, Mississippi, US Bank of Minneapolis, and Wells Fargo Bank, N.A., Walnut Creek, California. Joe Brannon is the company’s principal and Peter Estep is its president.
National Bankcard Products and Services:
- Debit and credit card processing
- Electronic check acceptance
- EBT processing
- ATM placement
- Online payment gateway
- Gift and loyalty programs
- POS equipment
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
National Bankcard Systems utilizes outside sales agents in offices across the country to market its services. The use of independent sales agents is usually tied to elevated complaint rates, and in the case of National Bankcard it appears to be a minor issue. Although specific figures are unavailable, we have found a handful of complaints accusing the company’s agent of misrepresenting or failing to disclose fees. Because National Bankcard is partnered with five different processing companies, it is possible that some of the complaints that would normally be targeted toward National Bankcard are being funneled to the online profiles of these other entities, but it’s nearly impossible to chart whether and how often this might occur. As a point in its favor, the company does not appear to engage in any deceptive advertising strategies.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
National Bankcard’s status as a member service provider for five very large processors means that its contract terms are likely to vary wildly depending on the agent setting up the account and a merchant’s business type and time in business. This variability seems to be confirmed in the few available complaints about the company, which cite undisclosed fees, higher-than-expected rates, and extended holds in equal measure. The companies that appear to provide processing contracts to National Bankcard do not score very well in this category as a group, so we aren’t inclined to assume the best about National Bankcard’s terms. In general, merchants are advised to carefully examine the terms of their individual contracts (especially keeping an eye out for early termination fees and PCI Compliance fees) and evaluate whether these terms will work for them.
|Key Points – Complaints & Service|
|Live customer support?||No|
|Most common complaint:||N/A|
Outside of the BBB, we were able to locate seven National Bankcard Systems complaints. Three of these complaints were authored by software vendors who had not been paid by employees of National Bankcard for personal services rendered. These appear to have no bearing on National Bankcard’s conduct as a merchant services provider. We also found four complaints in the comment section of this review citing poor customer service, unexpected fees, and unauthorized billing. While these complaints reflect poorly on National Bankcard’s customer service, four complaints in over a year isn’t an especially high complaint volume. As noted above, it is possible that some complaints about National Bankcard are redirected to the much larger processors with which it is affiliated. The fact that the company’s website offers no dedicated support information seems to confirm this.
|Key Points – BBB Report|
National Bankcard Systems has been an accredited business of the Better Business Bureau (BBB) since 2000 and scores an “A+” at this time of review. Within the last three years, two complaints have been registered on the BBB website, both of which were related to billing and collection. The complaint resolution log reveals that both of these issues have been resolved with BBB assistance. Because we believe that “A+” ratings should be reserved for companies with zero complaints, we have adjusted the BBB’s rating to an “A” for the purposes of this review.
National Bankcard Systems Review
Rated 3.9 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-01-16
According to our system, National Bankcard Systems rates as an above average merchant account provider. The company shows very few complaints online despite its reliance on outside sales agents and poorly rated large processors. It is worth mentioning that National Bankcard Systems could potentially be confused with National Bankcard (nationalbankcard.com), which is an unrelated entity.
This review was originally published on 5/3/12 and was last updated on 1/16/15.
* Denotes CPO-adjusted BBB score
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