PayLeap Overall Rating
Formerly known as Affinity Payments, PayLeap (payleap.com) is a merchant account provider founded in 2008 in Warsaw, Indiana. The company is best known for its virtual terminal and e-commerce credit card processing package, but also supplies traditional credit card terminals and POS systems. Aside from providing credit card processing services, PayLeap also offers ACH/check processing and gift card processing.
PayLeap has primarily positioned itself as a competitor of companies such as Authorize.net, PayPal, Google Checkout and Volusion with a service offering that appeals to merchants interesting in e-commerce and virtual terminal services. PayLeap’s services offer a variety of features including recurring billing, hosted payment gateways, multi-user support, reporting, and the ability to accept face-to-face transactions, among others.
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
PayLeap appears to primarily market its services in several ways, including online advertising, strategic partnerships, and independent resellers. Although the use of independent resellers would normally lower a company’s score in this section, PayLeap seems to have avoided the typical problems usually associated with the practice with strict underwriting and sales policies. There is no evidence of deceptive rate quoting in PayLeap’s official materials, and we are currently unable to locate any complaints that mention unethical practices by the company’s sales team.
|Key Points – Costs & Contract Terms|
|Debit rate:||2.39% + $0.29|
|Credit rate:||2.89% + $0.29|
|PCI compliance fee:||None|
The PayLeap pricing page lists transaction fees of 1.89% plus $0.29 for PIN Debit transactions, 2.39% plus $0.29 for normal debit transactions, 2.89% plus $0.29 for credit card transactions, and a monthly service fee of $19.99. According to this page, which lists its other fees, Payleap also charges a $10 monthly statement fee. Merchants who wish to accept gift card payments and/or ACH/eCheck processing will also be subject to an additional $14.99 monthly fee for each respective service. It is unclear if there are additional minimum processing fees or PCI Compliance Fees. Be sure to ask your agent to list all fees and thoroughly read the contract before signing.
PayLeap’s standard merchant account contract has a month-to-month service agreement with no cancellation fee and appears to have competitive pricing in comparison to similar services. There are also no merchant complaints to be found regarding the company’s rates and fees. Due to this we are awarding the company an “A+” rating in this section. If you have more information about PayLeap’s pricing, please leave it in the comment section below.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
As of this review, PayLeap has no recent complaints on the usual forums and consumer protection websites. Our research shows that the vast majority of PayLeap’s merchants are satisfied with the company’s services, and there are no obvious issues with the company. PayLeap offers phone support, online chat, and an FAQ section on its website, but it is possible that these channels are at least partially serviced by First Data, PayLeap’s backend processor.
|Key Points – BBB Report|
As of this review, PayLeap is not accredited with the Better Business Bureau (BBB). The BBB is reporting a “B+” rating for the company with two complaints filed in the last 36 months. Of the complaints, one is due to problems with service and one has to do with billing and collection. One complaint was unresolved, while the other was resolved to the dissatisfaction of the merchant. The BBB cites the unresolved complaint as the lone factor lowering PayLeap’s grade at this time. In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating.
Overall, PayLeap scores well in our review due to its very low complaint total and its competitive pricing. The company could improve its overall rating by addressing the issues in its BBB profile. Otherwise, PayLeap has very few merchant complaints and offers month-to-month contracts with no early termination fees–which is ideal for most small businesses.
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