Payment Alliance International Overall Rating
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Payment Alliance International Overview
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Payment Alliance International is located in Louisville, KY and was founded in 2005. The company focuses primarily on providing credit card processing services through partnered banks and financial institutions and is also a major supplier of ATMs and ATM services. Payment Alliance International is a registered ISO/MSP of HSBC Bank, First National Bank of Omaha, and Merrick Bank, but uses Global Payments as the actual credit card processor.
Payment Alliance International only has a handful of complaints and has made professional rebuttals to a couple of them. Because the company use Global Payments as the processor, it is possible that complaints could be split between the two companies. As of this review, Payment Alliance International has an “A+” rating with the Better Business Bureau (BBB) with four complaints filed in the last 36 months. There is also a second profile for an Elmhurst, IL office that has an “A-“ BBB rating with two complaints. Here is a copy of Payment Alliance International’s merchant account terms and conditions.
Payment Alliance International bought Netbank Payment Systems in 2007.
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3 comments
Alex
February 7, 2012 at 9:05 am (UTC -7)
This people will stone wall you and if you have a problem it will take a 6 month to resolve if ever.
Have been a client since 2006 and sick and tiered of fighting one problem after another.
Stay away very disreputable place
Joan Lovelace
August 30, 2011 at 12:37 pm (UTC -7)
This company used my merchant account number without my knowledge, never called or notified me of what was going on. Has not returned phone calls, has not emailed documents, and has not faxed documents when they said they would do so. I would stongly caution anyone to do business with this company!!!!
Pat Bazley
November 21, 2011 at 11:12 am (UTC -7)
Joan, Payment Alliance has been working with our processor as well as the card associations to resolve the problems which occured this fall with your account.
We have reviewed our process with communication and the lack of notification to our customers. We were working to resovle the issue with all hands on deck.
We do need to communicate to our customers in a much more timely mannor.
We have implemented a process with our reps to ensure we communication, return calls and Solve our merchants issues.