PayScape Overall Rating
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PayScape Overview
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PayScape Advisors (payscapeadvisors.com) seems to be a relative newcomer to the credit card processing industry because there is little information available about this merchant services company. PayScape is headquartered in Atlanta but there is no Better Business Bureau (BBB) profile listed under the Atlanta BBB for this company.
Even without a BBB profile, PayScape does not have very many complaints filed elsewhere online. This could be because the company has mostly satisfied merchant account customers and uses open and honest selling tactics, or because it could be very young company. That being said there was one complaint about PayScape and one rebuttal to a different complaint from the company that did cause a little concern. In the complaint, the dissatisfied merchant complained of being charged a $37 monthly statement fee while being locked into a three year service agreement with a $495 cancellation fee. In a rebuttal to a separate complaint, a PayScape executive claimed that PayScape Advisors is the 4th largest processor in the United States, which is a complete fallacy. It is more likely that PayScape is a sub-ISO of a large processor like First Data. However, the exact processor that PayScape uses could not be determined during the time of this review. If you have this information, please leave it in the comment section below.
PayScape is a registered ISO/MSP of Fifth Third Bank, Cincinnati, OH. It has also been suggested that this company may be affiliated with the following merchant service providers:
- First American Payment System
- Summit Merchant Solutions
- Appstar Financial
- Apex Merchant Group
- First Advantage
- Merimac Capital
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2 comments
Rachael Lawrence
April 30, 2012 at 1:55 pm (UTC -7)
Hi Kat,
I would love to help you. I am the customer service department manager for Payscape Advisors. Please forward me your contact information and I’ll take care of everything immediately. I’m very sorry for any inconvenience.
Payscape is a merchant processing company founded in 2004 in Atlanta, Georgia. We pride ourselves on excellent customer service, a wide product offering, and competitive rates. Payscape manages over 7000+ clients and has over 150 sales reps across the country. Please go to our website to learn more at http://www.payscapeadivsors.com, or feel free to call me at 404-350-6565.
I hope this info helps both Kat and cardpaymentoptions.com. Please contact me directly at rachel.lawrence@payscapeadvisors.com if I can be of further assistance.
Thanks.
Rachel
KAT
December 13, 2011 at 11:16 am (UTC -7)
I HAVE BEEN TRYING TO CLOSE MY ACCOUNT WITH PAYSCAPE FOR ONE MONTH TO NO AVAIL. THEY HAVE NO RECORD OF MY HAVING A TYPED FORM OF NO RENEWAL NOTICE BUT YET DO NOT ACCEPT MINE. I HAVE ATTEMPTED TO SPEAK WITH SUPERVISORS BUT ALWAYS AM TOLD THERE IS NO ONE ELSE AVAILABLE. THEY ARE IN NO WAY SOME ONE TO DO BUSINESS WITH.