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Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.


 

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9 comments

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  1. Bill Smith

    Looks like word finally got out on this Scam-o-ramma company.

    http://www.bloomberg.com/news/2012-11-19/pipeline-data-files-for-bankruptcy-protection-in-delaware.html

  2. John

    We got hooked into Pipeline/Cynergy through Everest marketing (EMS). Numerous problems, poor customer service, bogus PCI charges ($185.00) and finally a “Risk analysis assessment” triggered by an above average keyed in transaction – brought our account to a halt and required a week of exhausting calls, emails and attachments to resolve. I am trying to switch out of this account but get “this mailbox is full” messages on the account cancellation phone line. What a nightmare – keep away from this company,

  3. Gerald holland

    Pipeline data is horrible. After two years of silence and no help they called one day and gave me one hour before they cancelled my account and left me with no credit card processing. They would give me no reason at all. Stay away from this company.

  4. Crios Munnings

    We somehow got hooked up with Pipeline a few years ago, and it has been one of the most unprofessional, unethical experiences we have ever had in business.
    It started withe the withholding fees. They gave vague explanations saying that they had to withhold a portion of every charge transaction because of risks. Year after year, the costs kept going up. PCI compliance fees, monthly fees, misc ACH charges, etc, etc. It was just out of hand, and decided to migrate our merchant services elsewhere. During all this time, we tried to communicate our concerns via the email address they would use to contact us from time to time, nobody ever answered our concerns. It was as if nobody existed on the other end. And the ‘agent’ or ‘call center’ they used was of no help. Generic responses. We patiently waited for the 6 months to be out and again after repeated emails had gone unreplied, we had to call to get our refund.
    I told the agent that during that time, our business had undergone some changes and our bank had closed down, and that we were no longer operating at that business address, and provided a new address. Needless to say, they sent a check to the old address, and this mail got turned around and by the time it reached us, 30 days had passed. The check had bold-faced words on the front stating “void after 30 days”. Well you can imagine. I called several times to explain the situation and nobody had any answers. After all the years and all the withholding funds, we now have a ‘dead’ check that is not even worth the paper it’s printed on. Still trying to figure out what to do next….

  5. kevin boyer

    Pipeline Data seems to be a leech company of first data they also use another company called cynergy data to charge pci non compliance fees for services I do not even have they leech money out of my bank account for all these other (leech) partners I am surprised the government doesn’t charge them with fraud

  6. Double HH Ranch Maureen

    I have been trying to cancel my account with Pipeline data for a year and a half. I have faxed them numerous times using the form and fax number THEY supplied. They have given the following reasons for not cancelling the account #1 didn’t receive it at all #2 that’s not our fax number #3 Oh year we received it, don’t know what happened #4 need an additional signature – supplied In our opinion the company is UNETHICAL

  7. Note

    After finalizing the end of a very difficult last six months of a 3 year contract with Pipeline Data/Cynergy Corp. Relief is an under statement. The first 2 and half years of doing business with them was fine. However, without notice in June 2011, Pipeline Data charged my business account a $189.00 PCI annual fee. I already paid this fee in December of 2011. Speaking with Pipeline Data’s CSR representatives was grueling, most of them were rude and unprofessional. After wasting a large amount of time on the phone, and waiting for Pipeline Data CRS reps to return calls. This, by the way, never happened. I decided I would pay the $350.00 early cancellation fee, (although my contract was up for re newel or cancellation in November 2011). It was at that point, when Pipeline Data decided to reverse the fee. However, the following months my billing statement with Pipeline Data was covered with fee’s. Including a $20.00 per month non-compliant PCI fee, that was to have been handled when they reversed the $189.00 annual PCI fee. Then, the gateway fee was increased by $23.00 without notice or explanation. When calling to resolve these issues, the representatives where unprofessional, combative, indifferent, brash and just plain rude. It was terrible. To date, I have spoken with several of Pipeline Data CSR without success (including “Supervisors”) and paid for uncontracted and unwarranted fees. Whether or not this company has recently changed hands or has repeatedly practiced questionable business I am not sure. What is clear is the havoc and negative impact doing business with Pipeline Data can have on any business. My experience with Pipeline Data’s gross lack of professionalism, couple with many questionable and shady business practices, was the motivating factor behind my writing this review for those seeking merchant services.

  8. Gerald Holland

    Pipeline is the worst. I had them for three years without a peep. They called today and gave me one hour notice and cancelled my account. Could not get a reason from anyone other than Harris Bank did not want to offer this kind of business anymore. What a crock. Can you imagine, ONE HOUR NOTICE!!

  9. Kim

    For 3 years in a row Pipeline Data attempts to withdraw funds from our business checking account. The charges are for some obscure fees or PCI compliance. We have never had an account with them and in fact, none of the merchant account numbers that we’ve had through the years match the number they give us.

    Now they’re telling me to cancel this, I have to send them a copy of the original merchant agreement along with a copy of my drivers license. Right – not going to happen since (1) we’ve NEVER HAD a Merchant Agreement with them and (2) they are NOT getting any personal information from me.

    What boggles me is that they continue getting away with this fraudulent activity with no recourse. I’m sending this to the attorney general in our state to request that they please investigate this scam.

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