Process Pink Payments Card Processing Reviews & Complaints
Company Overview
Process Pink Payments is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation.
Process Pink Payments Payment Processing
Process Pink Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, EBT payments, ACH and e-check payments, mobile payments, gift and loyalty programs, mobile solutions, e-commerce solutions, and data reporting and analytics.
Process Pink Payments: Mobile Processing Solutions
Mobile processing solutions provided by Processing Pink Payments offer businesses the capability to process payments via mobile devices. This can be a significant advantage for businesses that operate remotely or in varying locations, allowing them to accept payments wherever their operations take them.
Process Pink Payments: E-Commerce Payment Services
Processing Pink Payments also provides e-commerce payment services. These services are designed to securely handle online transactions, enabling businesses with online operations to accept and process digital payments from their customers.
Process Pink Payments: Virtual Terminal
The company also offers a virtual terminal service. This service is designed to handle card-not-present transactions, which can be particularly useful for businesses that accept orders via mail or over the phone.
Process Pink Payments: POS System Services
Processing Pink Payments offers point-of-sale (POS) system services. These systems not only handle transactions but also offer other functionalities such as sales analytics, inventory management, and employee management
Unified Payments Connection
Process Pink also shares an address with Unified Payments, which may now be called Netevia, and it may be a subsidiary or DBA of that company. Unified Payments has an interesting legal history due to its ownership team and affiliation with Discover Data. In 2013, the vice president of Discover Data was sentenced to 12 years in prison for “directing a bunch of ‘bar girls’ to seduce and swindle customers at a string of Russian-style lounges” in his role as “a credit-card processor for [the] clubs.” In July 2016, however, the conviction was overturned by an appeals court due to a procedural error by the original judge. It is unknown whether and to what degree Process Pink is linked to Unified Payments and Discover Data, but merchants should be aware of the fact that all three share an address.
Location & Ownership
Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160. Tim Greenfield was previously listed as the president of payment processing at Process Pink Payments. However, the BBB has merged the Process Pink profile with that of Unified Payments (and now with Netevia), which lists Oleg Firer (of the above lawsuit) as its managing member. Anthony Holder is also listed as a founder of the company.
| Pros: | Cons: |
|---|---|
| POS system functionalities. | Potential hidden fees. |
| Supports breast cancer research. | Affiliated with Unified Payments. |
| Offers mobile processing solutions. | Limited contract term details. |
| Provides e-commerce services. | Complaints on BBB profile. |
| Includes virtual terminal. | $495 early termination fee. |
Process Pink Payments Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | <10 |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits |
Reviewing Process Pink Payments Complaints
A search for Process Pink Payments reviews reveals several negative comments, mainly found on the BBB profile of Unified Payments, a related entity. These reviews and complaints often characterize the company as a ripoff or scam. The increasing volume of these complaints, though associated with Unified Payments, highlights potential concerns with Process Pink Payments. We invite customers to share their own Process Pink Payments reviews in the comments section to enrich our understanding of the company’s practices.
Legal Concerns Surrounding Process Pink Payments
While no class-action lawsuits or FTC complaints have been directly linked to Process Pink Payments, it’s important to note that Unified Payments, connected to Process Pink Payments, has a history of legal issues detailed on their profile. Clients seeking non-litigious ways to address grievances should consider reporting to relevant supervisory bodies.
Evaluating Process Pink Payments Customer Support
Process Pink Payments might either outsource its customer service or handle it directly. The company provides dedicated phone lines for client support, and the low volume of direct complaints implies that this approach may effectively resolve customer issues.
Contact Details for Process Pink Payments
- (877) 621-9110 – Toll-Free Customer Support
- (800) 865-1164 – Paymentech Network
- (866) 345-6188 – Vital Front End Network
- (866) 231-2033 – FDR
- Customer support email at [email protected]
Considering its customer support options, Process Pink Payments shows a commitment to addressing client needs. However, further improvement and clarity in their support structure could enhance their standing as a leading merchant account provider for customer service.
Process Pink Payments Online Ratings
Here's How They Rate Online
| BBB Reports | 9 |
|---|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Shared Profile With Unified Payments
At the time of our original review, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on 2 complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for Unified Payments and then again to one for Netevia.
Netevia has been accredited with the BBB since September 2017 and currently has an “A+” rating. The company has received 5 complaints in the past 36 months. Only 3 of these 6 complaints were resolved by the company to the satisfaction of the client.
What Merchants Say
Unified Payments has also received 4 informal reviews to its BBB profile, all of which are negative. The most recent review calls the company a scam:
This company is a scam for both agents and merchants. Much retribution for speaking up on behalf of merchants. Management is careless with promises going unfulfilled and you have to fight to get paid. Managers also give misinformation to get you to close deals, then do not follow through. Emails and texts go unanswered.
To avoid issues like these, business owners should review their options to find providers that offer exemplary customer service.
A “C” Performance Overall
In light of the company’s negative reviews, undisclosed connection to Unified Payments, rising complaint total, and resolution ratio, we have adjusted the BBB’s rating to a “C.”
Process Pink Payments Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 2.75% |
| Equipment Leasing | Yes |
Three-Year Contract
The standard Process Pink Payments contract, facilitated through Cynergy Data, stipulates a three-year term with transaction rates at 2.75% for both swiped and keyed-in transactions. The agreement includes an early termination fee of $495, alongside potential additional fees such as monthly minimums, ACH rejection fees, annual fees, PCI compliance fees up to $300, statement fees, and fees for government compliance.
Some Flexibility Depends on the Agent
Flexibility in contract terms may be available through negotiation with Process Pink sales agents, suggesting that some clients may receive more favorable terms. The lack of public complaints regarding the company’s contract terms could imply a general satisfaction among its client base. Furthermore, Process Pink’s commitment to donating a portion of its earnings to breast cancer research might be a contributing factor to its appeal. Despite these positive aspects, the contract’s length and significant early termination fee necessitate caution, earning the company a “B” rating in this context. Merchants are advised to explore options that might offer more favorable conditions.
For businesses seeking alternatives with possibly lower fees and more flexible terms, we recommend reviewing our selection of the best merchant account providers.
Process Pink Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Yes |
|---|---|
| Telemarketing | Possible |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Outside Sales Team
Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated client complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit.
Our Process Pink Payments Review Summary
Our Final Thoughts
Process Pink Payments rates as a reliable credit card processing provider according to our rating system. The company is showing only 10 or so complaints across all consumer protection websites at this time, but little is known about its contract terms. The company’s affiliation with Unified Payments may be a bit of a red flag for some businesses, who could be better served by working with a top-rated overall provider.
If you found this article helpful, please share it!
David Klein
Avoid this company!!
Despite the fact that we have been trying to cancel service with them since June 2013, they are still charging us monthly fees and PCI compliance fees. We have called, e-mailed, and faxed.
They still charge us.
Our next step is to report them to the FL attorney general.
Jeff D
I have owned several businesses over a thirty year period, and I was never satisfied with any of the credit card processing companies that I worked with until I came across Process Pink. I was initially attracted to them because of their significant support of breast cancer research. To my surprise and pleasure, I am saving significant money and getting better service than I ever did before.
Phillip CPO
Hi Jeff,
Please reply to this comment with your business name and location in order to verify your testimonial. Thanks!