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Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.


 

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Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/salesvu/

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  1. Ray

    SalesVu works ok most of the time. I have had problems, first of all the customer gets a “Recur” or “Recurring” memo on their credit card bill, this causes confusion and about 10 to 15 phone calls per month. SalesVu seems unable to fix this problem, they blame it on the banks, the banks blame it on SalesVu. Be prepared for confused customers calling about this error. Also, expect “Timed Out” errors when running cards, this will happen about once every 30 swipes. Problem is that sometimes a “Timed Out” actually charges the customers card with no record of the charge at SalesVu. so here’s my story, customer has a $650 purchase, I swipe card and get “Timed Out” tried it three more times, all “Timed out” finally customer gives me another card and I get an instant “Approved” problem was the customer was actually charged all four times, he bounced checks due to SalesVu’s error. When I contacted SalesVu they blame my internet connection. Windstream checked my internet connection and found no problems. So we have the finger pointing again. My advice is find another processor, SalesVu is too buggy.

    1. Clint

      what device were you using for processing? I’ve recently asked them (again) about their android app, and they told me they are going to focus on the ipad/ ios devices for the foreseeable future. so this to me says that basically all the flaws with the android processor will continue until they start working on it again… whenever that may be. I’ve had syncing errors with the android app and with this latest info.. I feel that basically I have to go out and buy a whole new set of apple equipment. I’m not sure if their ios software is any better but i basically either have to find a new company or be forced to buy new equipment for peace of mind.

  2. Clint

    I’ve been experimenting with salesvu for about 6 months. Here are some pros and cons:

    Pros: they reply pretty fast to customer support tickets. And try to help best they can

    Cons: their e-commerce solutions is inflexible, and at the same time primitive and mediocre compared to other companies like square, wix, weebly, jimdo, basically every other company has vastly superior e-commerce solution compared to salesvu. I can’t expound enough upon how amateurish their website builder is. It does not look professional at all.

    Cons: they might listen but not change anything. I’ve been giving them suggestions for improvements since about day one. These suggestions have not been unrealistic, it is suggestions that I see the competition already including, that is glaringly missing from salesvu.

    Cons: their android app is junk. Its like they just cobbled together something and shoved it out the door. Once again I emailed them and told them about the bugs and flaws. That was months ago. Did any of them get fixed? nope.

    In conclusion, If you need a company for cc processing that does not rely on android or building a website, this company is for you. If you use android devices, and need to build a website, there are much better, more professional options out there.

  3. SARA ROBERTS

    I can’t thank enough salesvu for their am amazing POS system that exceeds my expectations and are all there for you when you have a question or suggestion, they really listen and make it better every update they do.

    Thanks Salesvu. I have a coffee shop in Chicago and can’t ask for better POS system for my coffee shop. If I ever open another business, Salesvu will be my pick.

    Highly recommend sales vu and the Credit card processing they work with. Reliable and great customer service.

    Thanks

    Sara Roberts
    The Coffee Alley
    Chicago

  4. Alan Anderson

    SalesVu is far and away the best “Free” POS Cloud app out there. They listen to ideas (I gave them 5 back in July and all 5 were in the next release). I have been selling Point of Sale solutions for years, and know what makes software work for retailers. You could not get a better solution for your operations for less than $3000 per store. Unlike Square, you can actually export all your customers, upload to Constant Contact, and market to them. You can include your URL on the receipt. This is a very young app, and there are great things coming, including Android Support. I have never waited more than a few hours for response from Support either. Five Stars for value.

  5. Bill

    While Sales Vu may be user friendly, there are factors which make it undesireable. I own a small business and pursued SalesVu for my mobile payment company due to their rates and ratings. However, I found them to be a very difficult and inflexible company to deal with. The application process was tedious and the amount of personal and private information that SalesVu wanted was unreasonable. I wasted more than an entire day of my time filling out applications, attaching additional statements and requirements, and in the end, the sales rep was in a hurry to get off of the phone.
    The next morning my business partner and I went online and took less than a half hour to be completely set up and ready to go with Square Up. If your time is worth something, and you want to retain your personal finance and IRS information for your own protection, you should avoid the brain damage of spending hours and hours trying to put together a deal with SalesVu.
    We are very satisfied and relieved to be using Square Up.

    1. Nathan

      I went through the same process … thing is … I have a very different take on it … they explained that they did thorough application process at the outset so that it helps them and ultimately us as business owners to avoid potential chargebacks and to see if they are going to be able to insure a quality business relationship …

      They helped me every step of the way … they called and/or emailed me back when I called or emailed them they also walked me through the entire application one question at a time etc. …

      other mobile payment systems dont take the information salesvu does at the beginning of a business relationships and thus run the chance of ruining later with surprises … like … i paid out 13 in fees for a payment of 99.00 bucks … I can tell you I didnt see that one coming … since I have in the last few years formed the habit of “reading any and all terms and conditions” …

      so I said all that to say this … Sales Vu is very professional … Very tedious … but its better to be thorough now then trying to explain WTH happened later

  6. Danny

    If you have a small business and looking for a great iOS app that let you do everything from front end payment processing to back end products inventory, customers, pricing, report etc, than this is the best service app out there. I used Squareup before, although square let you do the payment processing for almost the same fee, but Salvesvu offer much better features. I just love this app. Ever since I found this app on iOS, it just make my business a lot easier. My customer love the signature feature of which they can sign with there finger. I found that salesvu customer service is much easier and less problem processing large amount payment. Squareup, everytime you handle a large amount lets said over $1000, they ask you for more documents to prove transaction legit etc. Salesvu, much easier. quick deposit to your bank.

    To sum it up, I just love it. A+++ app/service

  7. Jerry Catherwood

    Hi George,

    The newest version of SalesVu is now out that supports receipt printing and cash drawer. It works great!

    - Jerry

  8. George

    I like the “in the cloud” model of salesvu better than square, where you need to enter all of your items directly into the ipad, which can be cumbersome. I have been waiting to really try salesvu until they release an update that supports receipt printing and cash drawers, which seems to have been “a couple of weeks away” for about a month. I currently use Mercury Payments and I have calculated that I would save a significant amount of money by using their service through salesvu, which is perplexing,

    Both of these applications (square and salsvu) need work to deal with complex sales tax rules that most basic cash registers can handle. It way be a while before they are “mature” enough for use in my restaurant.

  1. SalesVu and Square in Card Payment Options’ Latest Reviews | SalesVu Blog

    [...] SalesVu scores an A! [...]

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