SalesVu Overall Rating
Review Updated: 10/3/2013
SalesVu (salesvu.com) is a SaaS (Software as a Service) development company that has partnered with Mercury Payment Systems, a merchant account provider, to offer a mobile processing application for iPhone, iPad, iTouch, and Android devices. Based in Austin, Texas, the company was started in 2007 and appears to have launched its payment services application in 2011.
SalesVu includes a free app and card reader (additional readers cost $109 each) and the service appears to be intended as a competitor to the popular mobile credit processing services GoPayment, Square, and Pay Anywhere. Upon closer inspection, however, SalesVu more closely resembles AppNinjas “Swipe” and Inner Fence due to partnership similarities and service offerings. Although the service shares traits with other providers, the SalesVu app provides several additional services that cannot be found with most of its competitors. These features include customer and order management systems, payment method tracking, enterprise reporting, deals and discount management, and integration with Facebook. SalesVu is located at 3925 W Braker Lane, Austin, TX 78759, and Mercury Payment Systems is sponsored by HSBC Bank of Buffalo, New York as its Acquiring Bank.
SalesVu Sales & Marketing Tactics | A+
SalesVu appears to rely on its website, traditional advertising, and its partnership with Mercury Payment Systems to market its service. There is no indication at this time that the company employs independent sales agents, and we are currently unable to locate any complaints suggesting that the company’s sales team engages in deceptive advertising strategies. We have found one older complaint citing nondisclosure of fees and terms on the SalesVu pricing webpage, but this specific issue appears to have been corrected in the time since the complaint was filed. Overall, SalesVu appears to market its services transparently and non-aggressively.
SalesVu Costs & Contract Terms | A+
Merchants are required to apply, and be approved, for a Mercury Payment Systems merchant account in order to use the SalesVu service. Mercury appears to have extended special rate pricing for U.S.-based SalesVu merchants depending on the size of a merchant’s average ticket. For merchants with an average ticket size over $25, the company offers a swiped (card-present) and keyed (card-not-present) rate of 2.6% plus $0.10 per transaction. For merchants with an average ticket size under $25, SalesVu offers a swiped rate and a keyed rate of 2.6% plus $0.25. These rates are especially competitive for card-not-present sales. American Express transactions will cost 2.89% (3.5% for food businesses) of the sale amount. The service is also available to Canadian businesses, but SalesVu states that the rates will vary by merchant.
One additional factor that stands out with SalesVu’s pricing is that Mercury Payment Systems has a $560 minimum monthly processing requirement with a $15 monthly minimum processing fee. Therefore, merchants who do not use the service during any given month will be charged $15 for that month. This also means that processing fees that do not total at least $15 in a month will be rounded up to $15. SalesVu states that Mercury will allow seasonal merchants to put their accounts on hold during the off-season.
It’s important to note that Mercury Payment Systems normally has a standard merchant account agreement which requires a three-year service agreement with a $295 early termination penalty and $150 annual PCI Compliance Fee, but a representative stated that these fees are waived for Salesvu merchants. The company’s website does advertise that termination is free as long as 30 days’ notice is provided by the merchant. Overall, these rates and fees stack up nicely against those of SalesVu’s competitors, and we are unable to locate any complaints about the company’s contract terms at this time.
SalesVu Complaints & Service | A+
At this time, we are able to locate only two SalesVu complaints, neither of which accuses the company of being a scam or a ripoff. One complainant accuses the company of misrepresenting its contract terms on its website, but the issue appears to have been fixed. The other complainant expresses discomfort with what they consider an invasive and lengthy signup process.
This second point might actually be a strength of SalesVu, as the company’s relationship with Mercury Payment Systems demands that its customers receive approval for a merchant account before they can process payments. Although this can be seen as a barrier to signup, it’s a standard practice within the industry that helps to preventing withholding of funds. Square does not require a similar process, and its clients frequently find themselves facing sizable, long-term payment holds as a result. This upfront commitment to fraud prevention helps to prevent account freezes before they occur and gives Mercury Payment Systems some idea of a business’s risk for fraud from the start.
It’s likely that SalesVu defers to Mercury Payment Systems for actual merchant account issues, which could also cause complaints to be filed against Mercury and not SalesVu in the event of a dispute. The company’s website lists email and phone customer support contact information.
SalesVu BBB Report | N/A (CPO Adjusted)
SalesVu does not yet have a Better Business Bureau (BBB) profile. Its processor Mercury Payment Systems is showing an “A+” rating at this time based on 35 complaints in the last three years, but this may or may not be applicable to SalesVu’s score. In the absence of a BBB report specifically devoted to SalesVu, we will split the difference between a default score of “A” and the CPO-adjusted BBB rating given to Mercury Payment Systems, which is a “C.”
SalesVu rates as a reliable payment processing service according to our standards. The company is showing very few complaints online and appears to offer very competitive contract terms through Mercury Payment Systems. The one factor lowering its overall rating is its lack of a BBB profile, but this has not impacted its score too severely. SalesVu appears to be a very appealing mobile processing option for small and mid-sized businesses.
Leave your review of SalesVu in the comment section below:
- Best Merchant Account Providers
- Compare Rates and Fees
- Best Credit Card Processing Apps: iPhone | Android
- How to Get Out of a Merchant Account Contract
- Why Credit Card Processors Hold Funds
- How to Report Bad Merchant Account Providers
- How to Get the Services You Need Without Getting Scammed
|Top Providers By Specialty|
|General Processing (Retail, etc.)|
Getting paid to re-write this page? Click here to earn a reward.
Copyright © CardPaymentOptions.com (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608)