SalesVu Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service

SalesVu Overall Rating

"A+" Credit Card Processor Rating
Last Updated: March 27, 2014

Top Rated Processors | Get Rate Quotes | Write a SalesVu Review


SalesVu Overview

SalesVu Logo

SalesVu Logo

SalesVu (salesvu.com) is a SaaS (Software as a Service) development company that has partnered with Mercury Payment Systems and Century Payments, two merchant account providers, to offer a mobile processing application for iPhone, iPad, iTouch, and Android devices. According to a company representative, SalesVu has indefinitely suspended development and support for Android tablets, but the company will continue to develop for Android phones. Based in Austin, Texas, the company was started in 2007 and appears to have launched its payment services application in 2011.

SalesVu includes a free app and card reader (additional readers cost $109 or $139 each) and the service appears to be intended as a competitor to the popular mobile credit processing services GoPaymentSquare, and Pay Anywhere. Upon closer inspection, however, SalesVu more closely resembles AppNinjas “Swipe” and Inner Fence due to partnership similarities and service offerings.

Although the service shares traits with other providers, the SalesVu app provides several additional services that cannot be found with most of its competitors. These features include inventory tracking and management, a complete e-commerce solution, recurring billing, customer and order management systems, payment method tracking, enterprise reporting, deals and discount management, and integration with Facebook. SalesVu is located at 3925 W Braker Lane, Austin, Texas 78759, and Mercury Payment Systems is sponsored by HSBC Bank of Buffalo, New York as its Acquiring Bank.

SalesVu Sales & Marketing Tactics | A+

SalesVu appears to rely on its website, traditional advertising, and its partnerships with Mercury Payment Systems and Century Payments to market its service. There is no indication at this time that the company employs independent sales agents, and we are currently unable to locate any complaints suggesting that the company’s sales team engages in deceptive advertising strategies. We have found one older complaint citing nondisclosure of fees and terms on the SalesVu pricing webpage, but this specific issue appears to have been corrected in the time since the complaint was filed. Overall, SalesVu appears to market its services transparently and non-aggressively.

SalesVu Costs & Contract Terms | A+

Merchants are required to apply, and be approved, for either a Mercury Payment Systems or Century Payments merchant account in order to use the SalesVu service. These two providers offer different pricing structures through SalesVu that are outlined under the “Credit Card Processing” tab on this page.

Mercury appears to have extended special rate pricing for U.S.-based SalesVu merchants depending on the size of a merchant’s average ticket. For merchants with an average ticket size over $25, the company offers a swiped (card-present) and keyed (card-not-present) rate of 2.6% plus $0.10 per transaction. For merchants with an average ticket size under $25, SalesVu offers a swiped rate and a keyed rate of 2.6% plus $0.25. These rates are especially competitive for card-not-present sales. American Express transactions will cost 2.89% (3.5% for food businesses) of the sale amount. The service is also available to Canadian businesses, but SalesVu states that the rates will vary by merchant.

One additional factor that stands out with SalesVu’s Mercury pricing is that Mercury Payment Systems has a $560 minimum monthly processing requirement with a $15 monthly minimum processing fee. Therefore, merchants who do not use the service during any given month will be charged $15 for that month. This also means that processing fees that do not total at least $15 in a month will be rounded up to $15. SalesVu states that Mercury will allow seasonal merchants to put their accounts on hold during the off-season.

As an alternative, Century Payments offers flat 2.75% processing fees through SalesVu for all transaction types, but this pricing plan is intended for merchants who process at least $10,000 in sales each month. For each month that a merchant does not process at least $10,000, a flat fee of $275 will be assessed. This plan also charges a $495 early termination fee and does not allow merchants to accept tips. Overall, SalesVu’s terms through Mercury appear to be more favorable.

It’s important to note that Mercury Payment Systems normally has a standard merchant account agreement which requires a three-year service agreement with a $295 early termination penalty and $150 annual PCI Compliance Fee, but a representative stated that these fees are waived for SalesVu/Mercury merchants. The company’s website does advertise that termination is free as long as 30 days’ notice is provided by the merchant. Overall, these rates and fees stack up nicely against those of SalesVu’s competitors, and we are unable to locate any complaints about the company’s contract terms at this time.

SalesVu Complaints & Service | A+

At this time, we are able to locate only two SalesVu complaints, neither of which accuses the company of being a scam or a ripoff. One complainant accuses the company of misrepresenting its contract terms on its website, but the issue appears to have been fixed. The other complainant expresses discomfort with what they consider an invasive and lengthy signup process.

This second point might actually be a strength of SalesVu, as the company’s relationships with Mercury Payment Systems and Century Payments demand that its customers receive approval for a merchant account before they can process payments. Although this can be seen as a barrier to signup, it’s a standard practice within the industry that helps to preventing withholding of funds. Square does not require a similar process, and its clients frequently find themselves facing sizable, long-term payment holds as a result. This upfront commitment to fraud prevention helps to prevent account freezes before they occur and gives the processors some idea of a business’s risk for fraud from the start.

It’s likely that SalesVu defers to Mercury Payment Systems or Century Payments for actual merchant account issues, which could also cause complaints to be filed against those companies and not SalesVu in the event of a dispute. The company’s website lists email and phone customer support contact information.

SalesVu BBB Report | N/A (CPO Adjusted)

SalesVu does not yet have a Better Business Bureau (BBB) profile. Its processors, Mercury Payment Systems and Century Payments, are showing an “A+” and a “D-,” respectively, at this time. Mercury’s rating is based on 35 complaints in the last three years, and Century’s is due to 28 complaints, but these figures may or may not be applicable to SalesVu’s score. In the absence of a BBB report specifically devoted to SalesVu, we will not factor a BBB rating into the company’s score at this time.

Bottom Line

SalesVu rates as a reliable payment processing service according to our standards. The company is showing very few complaints online and appears to offer very competitive contract terms through Mercury Payment Systems. SalesVu is a very appealing mobile processing option for small and mid-sized businesses.

Leave your review of SalesVu in the comment section below:


SalesVu Review

Rated 5 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-04-29 10:23:26

UPDATED: Mar 27, 2014 – At this time, we are able to locate only two SalesVu negative reviews, neither of which accuses the company of being a scam or a ripoff… SalesVu (salesvu.com) rates as a reliable payment processing service according to our standards… Learn more in this SalesVu review.

Related Articles:

Top Rated General Use Processors (Retail, Service, E-Commerce, etc)
View Website See Review View Website See Review
Top Rated Mobile Processing Apps (iPhone, Android, etc.)
View Website See Review View Website

See All Best Rated Processors


Getting paid to re-write this page? Click here to earn a reward.

Copyright © CardPaymentOptions.com (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608)

About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/salesvu/

10 comments

1 ping

Skip to comment form

  1. Ray

    SalesVu works ok most of the time. I have had problems, first of all the customer gets a “Recur” or “Recurring” memo on their credit card bill, this causes confusion and about 10 to 15 phone calls per month. SalesVu seems unable to fix this problem, they blame it on the banks, the banks blame it on SalesVu. Be prepared for confused customers calling about this error. Also, expect “Timed Out” errors when running cards, this will happen about once every 30 swipes. Problem is that sometimes a “Timed Out” actually charges the customers card with no record of the charge at SalesVu. so here’s my story, customer has a $650 purchase, I swipe card and get “Timed Out” tried it three more times, all “Timed out” finally customer gives me another card and I get an instant “Approved” problem was the customer was actually charged all four times, he bounced checks due to SalesVu’s error. When I contacted SalesVu they blame my internet connection. Windstream checked my internet connection and found no problems. So we have the finger pointing again. My advice is find another processor, SalesVu is too buggy.

    Did you find this review helpful? Yes   No

    1. Clint

      what device were you using for processing? I’ve recently asked them (again) about their android app, and they told me they are going to focus on the ipad/ ios devices for the foreseeable future. so this to me says that basically all the flaws with the android processor will continue until they start working on it again… whenever that may be. I’ve had syncing errors with the android app and with this latest info.. I feel that basically I have to go out and buy a whole new set of apple equipment. I’m not sure if their ios software is any better but i basically either have to find a new company or be forced to buy new equipment for peace of mind.

      Did you find this review helpful? Yes   No

  2. Clint

    I’ve been experimenting with salesvu for about 6 months. Here are some pros and cons:

    Pros: they reply pretty fast to customer support tickets. And try to help best they can

    Cons: their e-commerce solutions is inflexible, and at the same time primitive and mediocre compared to other companies like square, wix, weebly, jimdo, basically every other company has vastly superior e-commerce solution compared to salesvu. I can’t expound enough upon how amateurish their website builder is. It does not look professional at all.

    Cons: they might listen but not change anything. I’ve been giving them suggestions for improvements since about day one. These suggestions have not been unrealistic, it is suggestions that I see the competition already including, that is glaringly missing from salesvu.

    Cons: their android app is junk. Its like they just cobbled together something and shoved it out the door. Once again I emailed them and told them about the bugs and flaws. That was months ago. Did any of them get fixed? nope.

    In conclusion, If you need a company for cc processing that does not rely on android or building a website, this company is for you. If you use android devices, and need to build a website, there are much better, more professional options out there.

    Did you find this review helpful? Yes   No

    1 / 1 found this review helpful.
Page 2 of 2«12

View all comments

  1. SalesVu and Square in Card Payment Options’ Latest Reviews | SalesVu Blog

    [...] SalesVu scores an A! [...]

    Did you find this review helpful? Yes   No

Leave a Reply

Your email address will not be published. Required fields are marked *