Schmooze Overall Rating
Schmooze, Inc. (schmoozeinc.com), founded in 2001, is a merchant account provider for businesses ranging from retail stores, hotels, and restaurants to internet-based businesses. The company’s services include debit and credit card processing, equipment (Nurit), web-based/mobile solutions, check services, and gift card options. Schmooze, Inc. is a reseller of credit card processing services supplied by Nationwide Payment Solutions and is headquartered at 300 1st Ave, Red Lion, PA 17356. Nationwide Payment Solutions is a registered ISO/MSP of Deutsche Bank AG, New York.
Schmooze Sales & Marketing Tactics | A
Schmooze appears to market its services through its partnership with Nationwide, and it is unclear at this time whether Schmooze employs independent sales agents. There are currently zero negative Schmooze reviews that mention the sales team, and the company does not appear to engage in deceptive advertising strategies in its official materials. If you have had any experience with the Schmooze sales team, please describe that communication in the comment section of this review.
Schmooze Costs & Contract Terms | A-
Schmooze appears to resell an unaltered Nationwide Payment Solutions contract to its merchants. This agreement offers standard industry pricing that is subject to variation depending on a merchant’s size, business type, and time in business. It also includes a unique termination policy by which a merchant can cancel service at any time and avoid a termination fee as long as notice is provided 60 days in advance. Failure to give proper notification or to serve out the remaining 60 days of the contract results in payment of an early termination fee that ranges from $250 to $500. This policy appears to be enforced diligently by Nationwide and Schmooze, so merchants are advised to understand it in full before signing up for service. At this time, we have found only one online complaint about the company’s contract terms, which seems to have resulted from a merchant’s confusion over this policy.
Schmooze Complaints & Service | A
We are currently unable to locate any Schmooze complaints, but we did find roughly eight complaints filed against Schmooze’s closely affiliated parent company, Nationwide Payment Solutions. Some of these complaints accuse the company of being a scam or ripoff. These complaints appear to have been filed by a group of former employees who claim to have been denied the residuals they earned, but these cases have been rebutted sufficiently for us to discount them at this time. Two of the total complaints were filed by merchants. One merchant complaint expresses frustration with nondisclosure of the company’s mandatory PCI compliance policy, while another merchant appears to be confused about the duration of his contract. Given the fact that these two problems are different issues and appear to be isolated incidents, we will not penalize Schmooze for what appear to be outliers. For the company’s size and time in business, this is a low complaint volume overall, and we are therefore inclined to believe that the company offers generally forthright contract terms and responsive customer support.
Schmooze BBB Report | A (CPO Adjusted)
Schmooze is an accredited business of the Better Business Bureau (BBB) and presently holds an “A-” rating. The complaint resolution log shows zero merchant issues within the last three years. However, the factor lowering the company’s overall grade is due to the BBB lacking a “clear understanding of this business.” We will not penalize Schmooze for the BBB’s inability to understand it, so we have adjusted the company’s BBB rating to an “A” for the purposes of this review. For more on why we adjust BBB ratings, please see our rating criteria.
Schmooze rates as a reliable merchant services provider according to our rating system. The company is showing no complaints online, and most of the complaints filed against its parent company are of dubious veracity. Schmooze appears to offer average pricing but competitive termination policies. Even when dealing with a highly rated provider, merchants are encouraged to read their agreements carefully and strongly negotiate terms.
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