SecurePay Overall Rating
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SecurePay Overview
SecurePay (SecurePay.com) is a wholly owned subsidiary of Pipeline Data and was acquired by the company in 2002. This fact alone makes SecurePay one of the least recommended payment service providers on CardPaymentOptions.com because Pipeline Data is one of the worst rated credit card processors this reviewer has encountered. SecurePay does not actually process credit card data but is instead a gateway provider of Pipeline Data’s credit card processing services. SecurePay provides technologies such as an online shopping cart (EasyShop), a virtual terminal, e-check services (SecurePay), and Mobile Payments through another subsidiary called “AIRCHARGE.” SecurePay’s payments services technologies will not be the subject of this review and will only take into consideration SecurePay’s relationship as a credit card processor with Pipeline Data.
SecurePay Complaints and Negative Reviews
Since SecurePay is owned by Pipeline Data, the two companies share the same dismal reputation. Both companies have hundreds of complaints on dozens of different sites across the Internet. SecurePay shares the same Better Business Profiles as Pipeline Data, which ha a BBB rating of an “F” as of this review. For more information on these complaints be sure to check out the Pipeline Data Review.
SecurePay Fees and Cost
SecurePay is expensive to say the least. The way the fees are assessed is a borderline scam in this reviewer’s opinion. Essentially, Pipeline Data “double dips” by first charging the transaction fees for the Pipeline Data merchant account, which processes the actual credit card data. Then SecurePay tacks on an additional 0.25% for “qualified” transactions or 1.00% for “mid- or non-qualifed” transactions (the most common type of transactions) PLUS an additional $0.25 per transaction. This means that merchants processing with Pipeline Data through the SecurePay payment gateways could be paying upwards of 4%-5% per transaction, which is extremely high. Not only that, Pipeline Data is the parent company which means it collects ALL of the fees in the end! It’s unclear if the additional monthly fees are a combination of Pipeline Data’s and SecurePay’s fees, or if merchant will experience different monthly fees from both companies. Either way, does it matter?
SecurePay Cancellation Fee
SecurePay does not charge an early termination fee but Pipeline Data charges a $300 one if merchants cancel service before their contracts expire.
Conclusion
SecurePay only supplies payment service technologies but is packaged with Pipeline Data’s merchant account. Pipeline owns SecurePay and both the companies have awful reputations due to high fees, bad sales practices, and poor customer service. Merchants should consider other options for credit card processing services until Pipeline Data and SecurePay are able to improve their business practices.
Leave your review of SecurePay in the comment section below.
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6 comments
AP
June 17, 2011 at 12:40 pm (UTC -7)
scam site that has no customer service and will try to cheat and steal anything they can get there hands on. Do not ever go with this site (SecurePay).
Phillip Parker
June 17, 2011 at 12:53 pm (UTC -7)
Hi AP, it would be great if you could give us more detail on your experience. This way other merchants can learn from it and hopefully avoid similar situations.
Sue
June 19, 2011 at 6:38 pm (UTC -7)
In my opinion, this site [SecurePay.com] is more than a scam site, but outright illegal in their tactics. I second the warning to NEVER do business with this company. They have refused to release monies from credit cards I have run, charged me $450 cancellation fee and have continued to pull money from my bank account as a monthly fee…grrrr.
PLEASE DO NOT USE THIS COMPANY.
Jim
May 19, 2011 at 6:02 pm (UTC -7)
Please keep the info flowing….just got into a situation with these folks and not happy. Seems I let us accept a card over/ outside of our limits. Can you believe that?.
Their Risk Management people are totally unprofessional! Our Good customer can’t believe our funds are in limbo …. got the termination letter etc.
Haven’t checked personally yet, but I understand from another posting that their BBB rating is an “F” on a scale of A-F on the Georgia site….Gee I wonder why!
Suzanne…hope you’re successful
Suzanne
May 16, 2011 at 12:15 pm (UTC -7)
DO NOT GO WITH SECUREPAY!!!!
I have had the WORST experience with securepay. Three months after cancelling my service with them, they are still withdrawing money from my account. I have called multiple times and told that I will be credited, which has not happened yet. I was also just told that I will have to pay over $400 for a cancellation fee.
I was sure that I had checked about a cancellation fee when I signed up and was told they did not have one. So I called back and talked to sales, explained to them that I was interested in opening an account and sure enough…they told me I could go month to month , no cancellation fee….etc. I am willing to continue this fight, but if it is not resolved soon I will be filing a law suit.
kazi
July 1, 2011 at 3:22 pm (UTC -7)
Hi Suzanne
Can you tell me how which name was written in your bank account when secure pay or pipe line data company was charging the money in to your back account. you can make a dispute against them in your bank to stop charging money to your bank account. I need the name because this is my first months but i don’t have option to accept their system in my website to use credit card processing. so i have cancel it. i contact with my bank they said to me that they need the name to stop any payment. thanks