SecurePay Review

SecurePay, also known as Secure Pay, is a wholly-owned subsidiary of eVance Processing. The company was originally acquired by Pipeline Data in 2002, but when Pipeline went bankrupt, Calpian Commerce purchased Pipeline’s assets and took over the SecurePay brand. Calpian was then acquired by the Excel Corporation in 2015 and merged into the eVance Processing brand. In 2018, all of these brands were acquired by OLB Group. According to the company’s website, it has a transaction volume of $1.3 billion, processes 23.5 million transactions each year, and currently supports 8,500 merchants.

Payment Gateway

SecurePay is a payment gateway provider for eVance’s credit card processing services, rather than a merchant account provider itself. Merchants may interact with SecurePay when setting up and using their accounts, though SecurePay does not directly handle pricing or contract terms. The gateway emphasizes security, utilizing SecureGuard encryption to combat fraud. It’s important not to confuse this SecurePay with an unrelated company of the same name based in Australia.

Point of Sale Systems

SecurePay offers point-of-sale (POS) systems designed to assist businesses in managing in-person transactions. These systems feature sales tracking, inventory management, and analytical reporting to provide a comprehensive overview of business operations.

eCommerce Solutions

For online businesses, SecurePay provides eCommerce solutions. Their secure platform enables businesses to manage and process online transactions safely and efficiently.

Mobile Payment Processing

SecurePay offers mobile payment processing, allowing businesses to accept card payments via mobile devices.

Merchant Cash Advance

SecurePay provides a merchant cash advance service, purchasing a share of future sales to give businesses immediate access to capital.

Overview of SecurePay Reviews

Our analysis of SecurePay reviews reveals a moderate number of negative comments, considering the company’s size and operational duration. It’s noteworthy that many of these reviews, particularly those posted before 2013, also reference SecurePay’s parent and sister companies, like Pipeline Data, Cynergy Data, and Charge.com. Recurrent issues in these reviews include unexpected fees, withheld funds without notification, and inadequate customer service. For comprehensive research, it’s advisable to search for both “SecurePay” and “Secure Pay.” We invite readers to share their experiences with SecurePay in the comments section.

Legal Status of SecurePay

There are currently no class-action lawsuits or FTC complaints against SecurePay. Clients looking for non-litigious resolution methods are advised to report issues to appropriate supervisory organizations.

PaymentPop Rating for SecurePay

Negative Feedback

There are no negative reviews published about SecurePay on the PaymentPop website.

SecurePay BBB Rating

As of this review, the Better Business Bureau is reporting an “A+” rating for SecurePay and stating that the company has not received BBB accreditation. It’s important to note that complaints about SecurePay may end up on the BBB profiles of Calpian Commerce, Pipeline Data, Cynergy Data, eVance Processing, Chyp, or OLB Group in error since these appear to be the parent companies of SecurePay.

SecurePay previously received 1 informal review to its BBB profile, which was negative in tone. The review mentions being signed up against the client’s knowledge and bad customer service:

Understanding how to cancel a merchant account without paying any fees is imperative to ensure that an account is closed and that no recurring fees will be charged.

An “A” Performance Overall

In light of these figures, we agree with the BBB’s rating at this time. Business owners should note, however, that there are reasons to be skeptical of the BBB’s rating system.

Variable Contract Terms

The terms for SecurePay’s services, including pricing, may differ based on the method of account acquisition, business type, and volume of transactions. Generally, pairing with eVance Processing or Chyp merchant accounts leads to higher-than-average pricing structures.

SecurePay Payment Gateway Fees

Owned by eVance, SecurePay applies its own transaction fees on top of those from the eVance merchant account. This structure includes an additional 0.25% for “Qualified” transactions or 1% for “Mid-Qualified” and “Non-Qualified” transactions, which are most prevalent, plus $0.25 per transaction. Consequently, businesses using SecurePay with eVance could encounter transaction fees in the range of 4-5%, above industry norms. It remains unclear whether monthly fees from SecurePay and eVance are amalgamated or billed separately.

Recurring and One-Time Fees

Client feedback suggests SecurePay may charge a PCI compliance fee of either $59 or $15 monthly and an Early Termination Fee exceeding $400 for services terminated prior to the end of an agreement. The duration of SecurePay’s standard agreement and the specific entity imposing the ETF—SecurePay or the associated merchant account provider—remain unspecified. These contract conditions do not align with the more advantageous terms found with some of the market’s more economical merchant account providers.

For more favorable contract options, business owners are encouraged to review our selection of the best merchant account providers.

Inside/Outside Sales Team

SecurePay’s services appear to be marketed primarily through independent distributors and resellers. The company’s credit card processing can also be obtained directly from SecurePay or packaged with a merchant account from a third-party processing company. We have located no negative SecurePay reviews alleging deceptive sales tactics, but a few of the companies with which it is associated have suffered complaints regarding misleading marketing and sales practices.

This does not compare favorably to our list of best credit card processors.

No Deceptive Quotes

SecurePay does not prominently list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that the company is overcharging you, however, you can confirm it with a third-party statement audit. Given the company’s lack of complaints, we are assigning it a grade of “A” for the time being.

SecurePay is difficult to rate as a standalone credit card processing provider because it primarily functions as the payment gateway for OLB Group affiliates. The service itself has garnered mixed reviews, reflecting a range of user experiences. However, it’s important to note that the parent company, OLB Group, and its affiliates have received generally poor reviews, which could influence the overall perception and reliability of SecurePay.

Business owners considering SecurePay should exercise caution. It is crucial to thoroughly read and understand all service agreements before committing to their services. Given the mixed reviews and the poor reputation of its parent and affiliate companies, comparing SecurePay’s offerings to those of highly rated e-commerce providers is advisable. This comparison can help ensure that business owners secure the most favorable terms and avoid potential pitfalls associated with less reputable providers.