SecurePay Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

SecurePay Overall Rating

"C" Credit Card Processor Rating

Find a Top Rated Processor | Get Rate Quotes | User Reviews


Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

SecurePay Overview

SecurePay Logo

SecurePay Logo

SecurePay (SecurePay.com), aka: Secure Pay, is a wholly owned subsidiary of Calpian Commerce. The company was originally acquired by Pipeline Data in 2002, but when Pipeline went bankrupt, Calpian purchased Pipeline’s assets and took over the SecurePay brand. Possibly based in Alpharetta, Georgia, SecurePay is not a merchant account provider itself but, instead, a payment gateway provider for Calpian’s credit card processing services. SecurePay provides technologies such as an online shopping cart (EasyShop), a virtual terminal, e-check services (SecurePay), and mobile payments through another subsidiary called “AIRCHARGE.”

Although the SecurePay website lists Pipeline Data’s old Georgia headquarters as the location of SecurePay, the Better Business Bureau lists the company’s address as 1515 Hancock St, Quincy, MA 02169. The company is a registered ISO/MSP of BMO Harris Bank, N.A. of Chicago, Illinois, Meridian Bank of Devon, Pennsylvania, and Wells Fargo Bank of Walnut Creek, California.

SecurePay Sales & Marketing Tactics | C

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

SecurePay’s services appear to be marketed primarily through independent distributors and resellers. The service can also be obtained directly from SecurePay, or as packaged with a merchant account from a third-party processing company. SecurePay does not appear to utilize any deceptive sales tactics, but a few of the companies with which it is associated have suffered complaints regarding misleading marketing and sales practices.

SecurePay Costs & Contract Terms | C

Key Points – Costs & Contract Terms
Swiped rate: N/A
Keyed-in rate: .25%-1% plus $0.25
Termination fee: $400+
PCI compliance fee: Variable
Equipment lease: Variable

Pricing and contract terms of SecurePay’s services may vary depending on how the account was obtained and by a merchant’s business type and processing volume; however, the company’s standard pricing when combined with a Calpian Commerce merchant account appears to be more expensive than average.

Since Calpian owns SecurePay, the company essentially “double dips” by first charging the transaction fees for the Calpian merchant account. Then SecurePay tacks on an additional 0.25% for “Qualified” transactions or 1% for “Mid-Qualified” and “Non-Qualified” transactions (the most common type of transactions), plus an additional $0.25 per transaction. This means that merchants processing with Calpian Commerce through the SecurePay payment gateways could be paying upwards of 4%-5% per transaction, which is extremely high. It’s unclear if the additional monthly fees are a combination of Pipeline Data’s and SecurePay’s fees, or if merchants will experience different monthly fees from both companies.

Based on merchant reports, SecurePay may also charge an Early Termination Fee (ETF) in excess of $400 for cancelling service before the expiration of the service agreement. As of this review, the length of the standard service agreement is unclear, and it’s not apparent whether the ETF is charged by SecurePay or the merchant account provider. Merchants are advised to thoroughly read all agreements before signing.

SecurePay Complaints & Service | C-

Key Points – Complaints & Service
Total complaints: 20+
Live customer support: Yes
Most common complaint: Hidden fees

SecurePay has a moderate amount of complaints for its size and time in business. Most of the complaints also name its parent and sister companies, such as Pipeline Data, Cynergy Data, and Charge.com. The common themes in many of the complaints are reports of surprise/undisclosed fees, holding of funds without notice, and receiving poor customer service. When researching SecurePay complaints, merchants should be sure to search for both “SecurePay” and “Secure Pay.”

SecurePay BBB Report | C (CPO Adjusted)

Key Points – BBB Report
Product/service: 0
Billing/collection: 0
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

As of this review, the Better Business Bureau (BBB) is reporting no rating for SecurePay and stating that the company has not received BBB accreditation. It’s important to note that complaints about SecurePay may end up on the BBB profiles of Calpian Commerce, Pipeline Data, or Cynergy Data in error since they appear to be the parent companies of SecurePay.

The SecurePay BBB report currently shows a total of zero complaints filed within the last 36 months, which is down from seven complaints as of our last update. It seems unlikely that these complaints have all become outdated in the intervening months, so it’s possible that the complaints were moved to the profiles of SecurePay’s partner companies. Although seven complaints in three years is not an alarming figure, the very low scores for SecurePay’s parent companies and the relatively recent addition of a BBB grade for SecurePay compelled us at that time to adjust the BBB’s rating to a “C.” Given the current circumstances, we have elected to keep this rating for the time being. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Bottom Line

SecurePay appears to be primarily a payment gateway used by Calpian Commerce and its affiliates. The reviews of the service are mixed; however, the reviews of its parent company are poor. Merchants would be wise to read and understand all service agreements before signing.

This review was originally published on 6/28/12 and was last updated on 7/9/14.

Leave your review of SecurePay in the comment section below:


SecurePay Review

Rated 2.375 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-07-09 12:11:03

There are approximately 20 SecurePay complaints across various websites, which is a moderate-to-high amount for a payment gateway provider… SecurePay (securepay.com) was formerly owned by Pipeline Data but has since been acquired by Calpian Commerce… Learn more in this SecurePay review.

Related Articles:

Top Rated General Use Processors (Retail, Service, E-Commerce, etc)
View Website See Review View Website See Review
Top Rated Mobile Processing Apps (iPhone, Android, etc.)
View Website See Review View Website

See All Best Rated Processors


Getting paid to re-write this page? Click here to earn a reward.

Copyright © CardPaymentOptions.com (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608)

About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/securepay/

6 comments

Skip to comment form

  1. AP

    scam site that has no customer service and will try to cheat and steal anything they can get there hands on. Do not ever go with this site (SecurePay).

    Did you find this review helpful? Yes   No

    1. Phillip Parker

      Hi AP, it would be great if you could give us more detail on your experience. This way other merchants can learn from it and hopefully avoid similar situations.

      Did you find this review helpful? Yes   No

    2. Sue

      In my opinion, this site [SecurePay.com] is more than a scam site, but outright illegal in their tactics. I second the warning to NEVER do business with this company. They have refused to release monies from credit cards I have run, charged me $450 cancellation fee and have continued to pull money from my bank account as a monthly fee…grrrr.
      PLEASE DO NOT USE THIS COMPANY.

      Did you find this review helpful? Yes   No

  2. Jim

    Please keep the info flowing….just got into a situation with these folks and not happy. Seems I let us accept a card over/ outside of our limits. Can you believe that?.
    Their Risk Management people are totally unprofessional! Our Good customer can’t believe our funds are in limbo …. got the termination letter etc.
    Haven’t checked personally yet, but I understand from another posting that their BBB rating is an “F” on a scale of A-F on the Georgia site….Gee I wonder why!
    Suzanne…hope you’re successful

    Did you find this review helpful? Yes   No

  3. Suzanne

    DO NOT GO WITH SECUREPAY!!!!

    I have had the WORST experience with securepay. Three months after cancelling my service with them, they are still withdrawing money from my account. I have called multiple times and told that I will be credited, which has not happened yet. I was also just told that I will have to pay over $400 for a cancellation fee.
    I was sure that I had checked about a cancellation fee when I signed up and was told they did not have one. So I called back and talked to sales, explained to them that I was interested in opening an account and sure enough…they told me I could go month to month , no cancellation fee….etc. I am willing to continue this fight, but if it is not resolved soon I will be filing a law suit.

    Did you find this review helpful? Yes   No

    1. kazi

      Hi Suzanne

      Can you tell me how which name was written in your bank account when secure pay or pipe line data company was charging the money in to your back account. you can make a dispute against them in your bank to stop charging money to your bank account. I need the name because this is my first months but i don’t have option to accept their system in my website to use credit card processing. so i have cancel it. i contact with my bank they said to me that they need the name to stop any payment. thanks

      Did you find this review helpful? Yes   No

Leave a Reply

Your email address will not be published. Required fields are marked *