SekureCard / Sekure Merchant Solutions Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

SekureCard Services


Last Updated: February 11, 2014
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SekureCard Services Overview

Sekure Card Services Logo

SekureCard Services Logo

SekureCard Services (sekurecardservices.com), Sekure Merchant Solutions (sekuremerchants.com), and Sekure Cost Review (sekurecostreview.com) appear to be the same company and provide payment processing solutions in the U.S, and possibly Canada. SekureCard (also spelled Sekure Card) and the other two companies present themselves as referral agents for multiple processors, but there is a significant amount of evidence online indicating that they are all primarily resellers of North American Bancard’s services.

Headquartered in New York City (sources indicate an office in Montreal as well) the companies offer credit card processing, check acceptance, wireless payments, cash advances, fleet card payments, gift and loyalty programs, mail and phone payments, and online payment solutions. Sekure also offers payment processing equipment and solutions for merchants in the retail, restaurant, grocery, petroleum, banking, hospitality, government, e-commerce, manufacturing, wholesale and hardware industries.

SekureCard Sales & Marketing Tactics | D

SekureCard appears to market itself primarily through telemarketing. The vast majority of complaints about the company cite aggressive, repeated sales calls from SekureCard representatives, sometimes in defiance of merchant requests to stop calling. Although this problem should be easily corrected and indicates a troubling lack of organization within the company, a larger problem with SekureCard has to do with how it represents itself.

Both the SekureCard and Sekure Merchant Solutions websites emphasize the company’s mission to educate merchants and lower their rates, even including prompts for merchants to undergo a free initial statement analysis. These websites generally push a message of merchant advocacy, presenting the company as more of a referral service than a sales organization. The trouble with this representation is that we have located multiple sources online indicating that SekureCard is simply a reseller of North American Bancard’s merchant services. If this is the case, then SekureCard is going to great lengths to paint itself as something it is not. There is currently no mention of North American Bancard on the SekureCard websites, and the company does not disclose at any point that it is affiliated with any one particular processor. Some merchants have reported receiving service from both Global Payments and North American Bancard through SekureCard, but North American Bancard is simply a reseller of Global Payments. As far as we are able to determine at this time, SekureCard’s primary mission is to sell North American Bancard contracts, and merchants should keep this in mind when they receive a call from the company.

SekureCard Costs & Contract Terms | D

According to merchant complaints, the standard SekureCard contract appears to be a three-year agreement through North American Bancard with a Liquidated Damages early termination fee, expensive tiered pricing, and various other fees. We are unable to locate specifics about PCI Compliance fees or monthly minimum fees because these terms possibly vary depending on a merchant’s size, business type, and time in business. It should be noted that we have found no evidence of SekureCard providing a merchant account through any other providers besides North American Bancard.

The primary factor lowering SekureCard’s rating in this section is its apparent inclusion of a Liquidated Damages clause in its contracts. A Liquidated Damages fee is calculated by taking either a set amount (sometimes about $25) or a merchant’s average monthly processing costs and multiplying that amount by the remaining months in a contract. This effectively forces a merchant to buy out the rest of his or her contract upon early cancellation, and it can cost merchants in excess of $900. We consider this type of fee to be excessive and have accordingly lowered SekureCard’s rating.

SekureCard Complaints & Service | C+

There are currently over 15 SekureCard negative reviews online, a few of which accuse the company of being a scam. By far the largest issue mentioned by complainants is the company’s telemarketing strategy, which they allege is generally aggressive, deceptive, and rude. Additional issues include extremely high cancellation fees, increased rates after signing, and difficulty cancelling service. We have also found some positive testimonials about SekureCard’s services, although the validity of these reports is usually called into question by other reviewers. Overall, the company’s inability to regulate its sales calls effectively reflects poorly on its customer service, but there are not many complaints directly criticizing the company’s customer service. SekureCard therefore received a slightly better-than-average “C+” grade in this section.

SekureCard BBB Report | B- (CPO Adjusted)

SekureCard Services (listed as Sekure Merchant Solutions on its profile) is an accredited business with the Better Business Bureau (BBB). As of this review, the company has an “A” rating with the BBB and has had 15 complaints filed against it in the last 36 months (up from ten as of our last review). Six of those complaints stemmed from advertising or sales issues, one from billing or collection issues, and eight from problems with Sekure’s products or services. Of the total complaints, 14 were successfully resolved, while one was not. The recent rash of complaints filed against the company (11 in the last year) appears to be mostly related to its persistent telemarketing efforts and phone support. In light of this information, we have slightly adjusted the BBB’s rating to a “B-.”

Bottom Line

SekureCard rates as a slightly worse-than-average merchant services provider according to our rating system. The company appears to market itself very deceptively, as all available evidence indicates that it is a North American Bancard reseller rather than a merchant advocacy/referral agency. The company’s contract terms are also apparently very costly. SekureCard is not showing a large number of complaints online, but given its apparent contract terms, this may be mostly due to merchants filing complaints against North American Bancard rather than SekureCard.

Leave your review of SekureCard Services in the comment section below:


SekureCard / Sekure Merchant Solutions Review

Rated 1.9375 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-03-17 14:07:16

UPDATED: Feb 11, 2014 – There are currently over 15 SekureCard negative reviews online, a few of which accuse the company of being a scam… SekureCard rates as a slightly worse-than-average merchant services provider according to our rating system… Learn more in this SekureCard review.

 

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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11 comments

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  1. William

    I received 2 calls from this company. The first was from an account manager who I allowed to push me into finding my credit processing information. When he asked me to give him all of that financial information ASAP I told him that I wasn’t comfortable giving that information so quickly to someone who solicited me and not the other way around. He then had his senior account manager, Jeremy Barnoff, call me and send an email to me to obtain that information. I told him that I would look at it and think about it, when I told him that he wanted to send me a 2nd email with more information. He did that I I was able to get off the phone. He then called back the next day and I told him I had his information and wasn’t ready to pass along my information to him since I wasn’t actively seeking anything. He continued with the most incredibly rude line of questioning, attacking, etc. towards me. I tried to politely tell him that he was not going to get anywhere with me with those tactics…HE CONTINUED EVEN MORE AGGRESSIVELY. If ever Jeremy Barnoff calls you, HANG UP! Don’t try to be polite, don’t even try to be direct, this guy is unbelievable!!!!

    Did you find this review helpful? Yes   No

  2. Rosie

    I can’t say I believe this review. I’ve heard that in order to have a good review on this website companies are blackmailed into paying a certain amount and if they don’t pay up you give them bad reviews. Is this true?

    Did you find this review helpful? Yes   No

    1. Phillip Parker

      Hi Rosie,

      We have seen providers that score poor ratings in our reviews tell this falsity to their prospective customers and I would caution you in working with anyone who would lie to you as this person has. We do not accept payment or bribes of any kind in exchange for ratings, good or bad. In fact, I challenge any provider to supply evidence that we have ever accepted a bribe. Unlike most of the review websites for the merchant processing industry, we value our reputation as an unbiased resource for business owners.

      Would you mind telling me who told you this mis-information?

      Did you find this review helpful? Yes   No

    2. dave hazard

      Rosie, as a former customer of Sekure Merchants, I can tell you they are true, but if you don’t believe us go ahead and try them, I think you have 30 days to get out of the contract, just keep that in mind.

      Did you find this review helpful? Yes   No

  3. Susan

    I worked at secur for 4 months. We are taught to be aggressive. We are not to let the potential customer out of the phone call or accept no for an answer. We were firmly instructed not to place anyone on the do not call list even if they requested. We were also told the phone numbers rotated every 3 months. What lies the same companies would pop up every other day on the automated dialers. Horrible people to work for and many employees were high on drugs while working. Management is aware but as long as employees produced nothing was done.

    Did you find this review helpful? Yes   No

    2 / 4 found this review helpful.
  4. Cheryl

    I get a call from these people about once every three months. The first time, I flat out expressed no interest. The second time I listened to what they had to say and reviewed all of the materials. However, the owner of our company was on vacation and I wanted to run it by her before I signed over. I told the sales rep this much and she hounded me that the “the rates are only valid for 7 days” and called TWICE A DAY to see if I had spoken to the owner. The third time, I expressed interest and had all of the materials to fax back. During this time a rep called twice a day for 5 days straight. She would call while I was in the midst of a project, told her I would call her back, and she would call again an hour later. RELENTLESS!! I was told to fax the signed contract to her on Monday; however, I could not be in the office on Monday so I faxed it to her Tuesday morning. Guess what? I never heard from her again. It has been over a week since I faxed the contract and I’ve sent her an email. Not a word back. The rates they quoted were good, I’ll give them that but what does it matter if they fall off the face of the earth once you sign on. This company is a joke.

    Did you find this review helpful? Yes   No

    6 / 8 found this review helpful.
  5. Dave

    Don’t do it. They are bad to do business with, they lie constantly. They will tell you anything to sign the contract, and then 45 days later they hit you with fees that were never discussed. they tell you that you will save money but you won’t. The longer you stay with them, the more fees they charge you with. I firmly believe they get you to sign up saying that they put small merchants together to get better rates, just so they can charge you outrageous fees and then get you to pay the cancellation fees. I warn you, do not sign up with this company.

    Did you find this review helpful? Yes   No

    16 / 19 found this review helpful.
  6. LaBronnasmom

    HaHa! Chloe Jones hit the nail on the head! That was EXACTLY what they told me today. And yes, North America happened to have the lowest rate…out of the 100′s of companies that bid on it, lol. Amazing. Ya gotta love the internet.

    Did you find this review helpful? Yes   No

    3 / 6 found this review helpful.
  7. Marvin Weirich

    Mr. Jones, how very, very timely! I just fielded two calls from these scammers. They were doing a “mandatory, industry-financed review” of our crecit card processing, with claims to “absolutely” halve our costs. I paid them no attention, as our direct agent at ***** has given us good service, reasonable rates and a written exception to their Early Termination Fees clause!

    Did you find this review helpful? Yes   No

    6 / 9 found this review helpful.
  8. Chloe Jones

    I recently worked at this company and your review is pretty accurate except the part about headquartered in NYC. In fact, it’s headquartered in Montreal, where all of its staff are as well as the owners. they claim to send out portfolios of 300-500 merchants (worth anything from $5 million to $20 million in monthly processing volume) to a network of processors (up to 100 different processors). They do nothing of the sort. They also lie in other ways to potential clients, such as claiming to have a “mandate from all the major banks and processors” to do a rate review and guaranteeing a rate reduction of 25% to 50%. I’ve even heard some agents tell potential clients that it’s the law, that they have to get this review done. Phillip, feel free to contact me for more information.

    Did you find this review helpful? Yes   No

    13 / 16 found this review helpful.
  9. Marvin Weirich

    I received 2 high-pressure sales calls for a sales representative. I was told I could expect an effective(!) discount rate of 1.5% for a merchant doing small to midsized credit sales volumes. I found that very hard to believe, but was told they aggregate volumes to get better rates with processors. I would need to have that guaranteed in writing.

    Did you find this review helpful? Yes   No

    6 / 8 found this review helpful.

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