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Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.


 

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12 comments

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  1. Marzia

    Moneybookers customer service is lower than 0. I created a case open 35 days ago and called them 10+ times. But still they don’t have any update. they want same file again and again so that they can kill time and hesitated customer. I want to complain about moneybookers to international court. Anyone know where to make complain ?

  2. Gregory Kohs

    Money Bookers (now “Skrill.com”) may be one of the worst financial institutions I have ever dealt with. Their “Security Department” never trusted who I said I was, even after providing a color copy of both sides of my driver’s license, and a copy of my electric & gas utility bill with my home address. And I had to provide this TWICE to them, because they lost track of my first submission. What is practically criminal, is that I received a payment from a client that they froze in my account for over three weeks, while we went back and forth with this “Security” issue… with their final determination being to CLOSE my account, with no appeal. They notified me that they had refunded my client his money. Four days later, I check with the client to make sure he got his money back — he hasn’t. No surprise. I hope that the FDIC and/or FTC shuts down this shady operation.

  3. Mel

    I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I’m getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I’ve tried to send an email to the person who handled my complaint but nothing, no response at all.

  4. Gerd

    I have used MB since about 2004. In the beginning they were slow in replying to email, but it worked pretty nicely. Problems started when they switched to the Skrill name. They are dilettantes, unreliable and not cooperative when help is needed. A deposit made from my bank a couple of months ago went well. A deposit made in December 2013 did not show up. I contacted them, told them the amount I had transferred, on what date and to which bank. MB did not care. MB asked to which account I had transferred, from which bank, what amount, in what name, what date. They did nothing on their own. I am still waiting.

  5. Aija

    HOAX! I have used Skrill for one year, for very small sums first, but this summer I lost my normal credit card and had to use Skrill to purchase goods for my business. I transferred 1000€ from my own account but the money didn’t arrive for a couple of weeks. When I called, the explanation was something like I am a business owner (so?) and my own bank account was not verified. It took another week and several requests before I received the noney. The account statement shows that the transfer was made on 24.6., but I received the money around 10.7.
    Another problem: I instructed a money refund from my electricity company to Skrill account. They made the transfer but Skrill is still holding the money because “they did not use the reference number”. I heard that third party payments are not allowed, but Skrill will make an exeption THIS TIME, as long as I get the electricity company to give more payment details, to the payment that Skrill already found!
    Third, and biggest problem: Skrill is holding more than 600 € of my supplier’s money at the moment. I made the purchase on the Internet 10 days ago. I received the goods, but the seller is still missing their money! The sum is reserved from my account, though. That’s clear that I will not be able to buy more merchandise if Skrill won’t transfer the money.
    It makes me think just like Michael, that they are waiting for nice larger sums that they can suspend for some made-up reasons and lend it, invest it or something, without permission, for free.

  6. Manuel

    I had bad experiences with Skrill, they just said the money I transferred didn’t arrive at their account. I am going to close the account with them, thank god it was just a small amount of money. Don’t use them!!!!

  7. Chris Humphreys

    A Excelant company to deal with.
    I paid for good via SKRILLfrom a company based in Hong Kong, (Simply Electronics), unfortunatly the goods never arrived even after many phone calls and Emails, I requesting a full refund from Simply Electronics but it fell on deaf ears for well over 30 days.
    I contacted SKRILL just ONCE with my complaint about Simply Electronics none delivery of the goods and 5 days later I was informed by SKRILL that I would be given a full refund within 7 working days. What a result. If only Simply Electronics could be as slick as SKRILL then they would not have as many complaints agains them.
    Simply Electronics need to take a leaf out of SKRILL’s book on customer service, which is excellent.

    Thank you SKRILL if ever I have need your services again I now know that I can use them with complete confidence.

    Chris Humphreys
    UK

  8. Victor

    I used Skrill 2 years. I did not break any rules, but they stole 150 euro from my account and closed it without any explanation. Just because they have so decided.

  9. John

    I myself am not a vender but rather an End User. And I have to say that Skrill uses unreasonable account verification methods that are also unreliable. To verify your credit/debit card with them it sends a text to your phone with a verification code. At first his sound OK but let us take a better look at this. The text in question is actually comes from an automated system in Great Britain which required your phone to have International texting on your plan to be able to accept it. Also as with most automated texting systems there are unsupported carriers. SMS messaging also has known problems with “dropped” texts on top of the other issues. Their customer service response is a robotic monkey of an employee reading from a script, yes a script, giving the same exact speech and options every time I call. The options that their customer service offers: Activate the proper services on my phone or find one that has those services, OR give them my direct bank account information and permission to take from my personal account so they can pull payments directly. Why do I have to meet these unreasonable demands just to get some service? I can only imagine that the venders using this service are not getting the max amount of paying customers as they can.

  10. Philip

    I have had a moneybookers/skrill account for 1 year and so far cannot complain. I have read about larger amounts being withheld etc but then every user needs to take care and follow the steps provided to ensure that their accounts can receive the larger amounts. Verifying the address is great step to get an increased account limit.

    1. Phillip Parker

      Hi Philip,

      In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!

  11. Michael

    WARNING! Do NOT deposit too much money on your Skrill account! Skrill is following strange business tactics. They have been a ver very excellent alternative to paypal for our onlineshop for nearly 3 years. But then last xmas when our turnaround was pretty hefty suddenly when our account hit the the sum of 5700 eur they suddenly froze it for audit. and all they say is to be patient whilst they are doing their audit. we’ve been trying to call and email them but they were not able to give us a reasonable explanation for freezing our money. now it is more than 3 months ago and they are still sitting on our 5700 eur.
    It feels like they are waiting for a nice ammount of money and then suddenly freeze it in order to play around with it somewhere else. we are just talkin to our lawyers and will try to involve police and interpol as we are located in germany. in my opinion it’s impossible that a so called bank can freeze money for such a long time without giving a good reason. we are not selling any drugs or medicals, we just deal ordinary electronics.

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