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Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.


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Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/skrill-moneybookers/

20 comments

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  1. Elena

    29, August from my Skrill account were stolen money. I wrote a letter to support in 10 minutes after transactions were made. I didn’t get answer on it. I wrote messages to support for cancelling these transactions each day but haven’t received any answer.

    It’s not normall work of serious company

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    1 / 1 found this review helpful.
  2. Harish

    Skrill.com is the on of the worst online service I have ever seen until now.
    You can test it your self.
    * Create a new account. after signing in , You can’t see any generic way to seek their customer support.
    * All users complaints are handled “Contact-Us” page. ( even though we are signed in )
    * Not *response* even after complaining 3-4 times.
    * Error messages won’t tell you anything about details and personally, I couldn’t find *any* way to find the details of error occurred during transaction.

    For my good luck My deposit is only $30 as it was test attempt. Hope it will help you all

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  3. Nick

    I have a complaint too,
    I used to be frequent moneybookers user when playing poker online. But haven’t used skrill for the last 2-3 years at all. My skrill account was in Euros.
    I received some money – around 120 USD in one casino and needed to withdraw them so I used my skrill.
    It took some time to receive it, then skrill applied merchant fees suddenly which took about 12 USD of 120 USD received – I sent the money to my bank account which is in USD. It was on 20 Aug !
    Money still not received, support only replyed that they contacted the deparment in charge and will contact me later.
    In their terms – bank withdrawal takes 2-5 days, not 7 or 10 !
    Im very dissapointed on the fact that once a very good e-purse Moneybookers became Lame and useless considering the below zero service and 10% fees !
    RIP Moneybookers

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  4. Andrew

    Skrill is totally useless. The quality of service is non-existent. Every time you need support, you must call them to make sure the email your send their so called support reaches its destination point. I have made numerous calls and its taken me over two months time to try and figure out their ‘suspension’ thing. But alas, no explanation and no reason for suspension was given. I regret ever turning to use this company for anything related to finances, as well as sharing my personal information with them. Don’t rely on chance! Learn from our mistakes! Don’t trust these so called ‘bankers’ and most of all don’t trust SKRILL!!!!!

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    4 / 4 found this review helpful.
  5. Ginny

    Just yesterday I was on the Skrill website trying to make an account. They wouldn’t let me get past the adding of the bank account or credit card info unless I got verified. Before clicking on the link it says that you have 20 minutes to answer the questions to get verified. So I clicked on the link thinking it was a short questionnaire to verify my existence on the planet. In other words, I thought they would only need a bank account info and SSN. Not so with Skrill. It wasn’t a questionnaire at all. No, it was a demand for me to upload a copy of a driver’s license/passport and utility bill. Well I guess I’m out of luck because I couldn’t upload this info in the short allotted time. The website says that if you can’t get this uploaded within 20 minutes then you don’t get a second chance. I guess I’ll stick with Paypal and maybe try Dwolla.

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    1 / 1 found this review helpful.
  6. spoon

    I wish I had read the reviews about skrill before using them for some overseas web development payments. I first tried to fund my account using credit cards and then debit cards. My Chase credit card was denied for no reason. I called Chase and they told me it was because Skrill didn’t send the correct mailing address associated with the card. I verified with the Skrill backend my address was correct, but the payments still failed. After the Skrill Customer Service agent on the phone asked me to try 3 times that all failed, they froze my account for 24 hours. Skrill Customer service could not unlock my account even though they caused it.

    So I tried depositing money via Bank Transfer ACH. I started the deposit 6/29 and the money left my account 7/1. Their website states 3-5 business days. After the money still wasn’t there after 7 business days, they said that was normal and to check the next day. After 2 emails and 5 phone calls to support, the money finally showed up 9 BUSINESS DAYS later. This mistake severely delayed my project and locked up $500 of my cash.

    I transferred the money to my developer and closed my account. I’ll stick to Odesk and Paypal from now on.

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    2 / 2 found this review helpful.
  7. TAQI

    I have very bad experience last month. check it

    I have made withdrawal on 06/05/2014 with amount of $541 to my Bank Account. Yesterday i can receive $510 dollar but i request from skrill was $541 . can i know that where the remaining $31 goes. the proof of my bank receipt of receiving and my skrill account statement is attached. please find pictures from the links
    Skrill Account : [sensitive information redacted]

    Bank Receipt : [sensitive information redacted]

    Thanks

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    1 / 1 found this review helpful.
  8. Andrey Aleksanyants

    Skrill is a company which turned from a legal business to pure fraud. I have been registered on moneybookers.com since 2011 and had 2 money transfers for 100-150 usd each in 2011 and 2012, both were processed normally after I have verified my visa card. Recently I got another transfer and when I tried to withdraw it to my verified card, everything seemed to go normally, but then I received the following email with “ticket” number attached :

    Dear Andrey Aleksanyants,

    We would like to inform you that your account is temporarily suspended for payments following a routine security audit.

    In order to lift the restrictions imposed on your account, please comply with the following requests:

    1. For what purpose are you using your Skrill account?

    2. Provide the following documents:

    – A full colour copy of a valid, official identification document; such as your international passport (double page), national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
    – A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Skrill account. This is required in order for us to verify your address.

    The required documents/information should be sent via email to security@skrill.com.

    Please accept our apologies for any possible inconvenience, however Skrill must adhere to strict security standards which are there to protect your account privacy. Please be aware that your account will remain frozen until you comply with this request.

    As requested, I have answered that email with scans of documents attached, but neither received any automated confirmation, nor got a human response. After that I tried to submit my request via online help form – again, there was NOTHING in return, like any email they get is automatically moved to trash without opening it. Now I am more than sure that Skrill completely turned to fraud because of the following:
    1. There is no ticket system which could be accessed by users to check the status of submitted requests, their online help is just a decoration with nothing inside.
    2. After you get your account blocked, there is nothing within your profile which could warn you about that, as well as there is no workaround provided via link or something else. When you try to withdraw any amount from your balance, you get a “birth date” validation which fails on the next step to make you thinking there is a wrong date specified when you have created your account, but in fact, this is just a deceptive behaviour of their fraudulent system! Really, I do not know any legal service provider using any of the trickes I have described, instead, they all have everything necessary for users to add missing data, correct mistakes if any, and the most important, SEE THEIR REQUESTS IN PROCESS!

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    6 / 6 found this review helpful.
  9. Marzia

    Moneybookers customer service is lower than 0. I created a case open 35 days ago and called them 10+ times. But still they don’t have any update. they want same file again and again so that they can kill time and hesitated customer. I want to complain about moneybookers to international court. Anyone know where to make complain ?

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    2 / 2 found this review helpful.
  10. Gregory Kohs

    Money Bookers (now “Skrill.com”) may be one of the worst financial institutions I have ever dealt with. Their “Security Department” never trusted who I said I was, even after providing a color copy of both sides of my driver’s license, and a copy of my electric & gas utility bill with my home address. And I had to provide this TWICE to them, because they lost track of my first submission. What is practically criminal, is that I received a payment from a client that they froze in my account for over three weeks, while we went back and forth with this “Security” issue… with their final determination being to CLOSE my account, with no appeal. They notified me that they had refunded my client his money. Four days later, I check with the client to make sure he got his money back — he hasn’t. No surprise. I hope that the FDIC and/or FTC shuts down this shady operation.

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    1 / 1 found this review helpful.
  11. Mel

    I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I’m getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I’ve tried to send an email to the person who handled my complaint but nothing, no response at all.

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    1 / 1 found this review helpful.
  12. Gerd

    I have used MB since about 2004. In the beginning they were slow in replying to email, but it worked pretty nicely. Problems started when they switched to the Skrill name. They are dilettantes, unreliable and not cooperative when help is needed. A deposit made from my bank a couple of months ago went well. A deposit made in December 2013 did not show up. I contacted them, told them the amount I had transferred, on what date and to which bank. MB did not care. MB asked to which account I had transferred, from which bank, what amount, in what name, what date. They did nothing on their own. I am still waiting.

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    1 / 1 found this review helpful.
  13. Aija

    HOAX! I have used Skrill for one year, for very small sums first, but this summer I lost my normal credit card and had to use Skrill to purchase goods for my business. I transferred 1000€ from my own account but the money didn’t arrive for a couple of weeks. When I called, the explanation was something like I am a business owner (so?) and my own bank account was not verified. It took another week and several requests before I received the noney. The account statement shows that the transfer was made on 24.6., but I received the money around 10.7.
    Another problem: I instructed a money refund from my electricity company to Skrill account. They made the transfer but Skrill is still holding the money because “they did not use the reference number”. I heard that third party payments are not allowed, but Skrill will make an exeption THIS TIME, as long as I get the electricity company to give more payment details, to the payment that Skrill already found!
    Third, and biggest problem: Skrill is holding more than 600 € of my supplier’s money at the moment. I made the purchase on the Internet 10 days ago. I received the goods, but the seller is still missing their money! The sum is reserved from my account, though. That’s clear that I will not be able to buy more merchandise if Skrill won’t transfer the money.
    It makes me think just like Michael, that they are waiting for nice larger sums that they can suspend for some made-up reasons and lend it, invest it or something, without permission, for free.

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    1 / 1 found this review helpful.
  14. Manuel

    I had bad experiences with Skrill, they just said the money I transferred didn’t arrive at their account. I am going to close the account with them, thank god it was just a small amount of money. Don’t use them!!!!

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    1 / 1 found this review helpful.
  15. Chris Humphreys

    A Excelant company to deal with.
    I paid for good via SKRILLfrom a company based in Hong Kong, (Simply Electronics), unfortunatly the goods never arrived even after many phone calls and Emails, I requesting a full refund from Simply Electronics but it fell on deaf ears for well over 30 days.
    I contacted SKRILL just ONCE with my complaint about Simply Electronics none delivery of the goods and 5 days later I was informed by SKRILL that I would be given a full refund within 7 working days. What a result. If only Simply Electronics could be as slick as SKRILL then they would not have as many complaints agains them.
    Simply Electronics need to take a leaf out of SKRILL’s book on customer service, which is excellent.

    Thank you SKRILL if ever I have need your services again I now know that I can use them with complete confidence.

    Chris Humphreys
    UK

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  16. Victor

    I used Skrill 2 years. I did not break any rules, but they stole 150 euro from my account and closed it without any explanation. Just because they have so decided.

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    2 / 2 found this review helpful.
  17. John

    I myself am not a vender but rather an End User. And I have to say that Skrill uses unreasonable account verification methods that are also unreliable. To verify your credit/debit card with them it sends a text to your phone with a verification code. At first his sound OK but let us take a better look at this. The text in question is actually comes from an automated system in Great Britain which required your phone to have International texting on your plan to be able to accept it. Also as with most automated texting systems there are unsupported carriers. SMS messaging also has known problems with “dropped” texts on top of the other issues. Their customer service response is a robotic monkey of an employee reading from a script, yes a script, giving the same exact speech and options every time I call. The options that their customer service offers: Activate the proper services on my phone or find one that has those services, OR give them my direct bank account information and permission to take from my personal account so they can pull payments directly. Why do I have to meet these unreasonable demands just to get some service? I can only imagine that the venders using this service are not getting the max amount of paying customers as they can.

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  18. Philip

    I have had a moneybookers/skrill account for 1 year and so far cannot complain. I have read about larger amounts being withheld etc but then every user needs to take care and follow the steps provided to ensure that their accounts can receive the larger amounts. Verifying the address is great step to get an increased account limit.

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    1 / 3 found this review helpful.
    1. Phillip Parker

      Hi Philip,

      In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!

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      1 / 1 found this review helpful.
  19. Michael

    WARNING! Do NOT deposit too much money on your Skrill account! Skrill is following strange business tactics. They have been a ver very excellent alternative to paypal for our onlineshop for nearly 3 years. But then last xmas when our turnaround was pretty hefty suddenly when our account hit the the sum of 5700 eur they suddenly froze it for audit. and all they say is to be patient whilst they are doing their audit. we’ve been trying to call and email them but they were not able to give us a reasonable explanation for freezing our money. now it is more than 3 months ago and they are still sitting on our 5700 eur.
    It feels like they are waiting for a nice ammount of money and then suddenly freeze it in order to play around with it somewhere else. we are just talkin to our lawyers and will try to involve police and interpol as we are located in germany. in my opinion it’s impossible that a so called bank can freeze money for such a long time without giving a good reason. we are not selling any drugs or medicals, we just deal ordinary electronics.

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    1 / 1 found this review helpful.

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