Skrill Review

Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Skrill Overall Rating

Last Updated: February 3, 2014
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Skrill USA Overview

Skrill / Moneybookers Logo

Skrill / Moneybookers Logo

Skrill (,, formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company offers digital wallet capabilities, international fund transfers and online credit card processing for businesses and consumers in the U.S. and Europe. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts. Skrill/Moneybookers USA is owned by Moneybookers Ltd. in London, England, with a London headquarters at Welken House, 10-11 Charterhouse Square, London EC1M 6EH, United Kingdom and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006.

Skrill Sales & Marketing Tactics | B

Skrill appears to primarily market itself through its website and traditional advertising. There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics. One major complaint among merchants has to do with nondisclosure or inadequate explanation of the company’s fraud prevention and fund withholding policies. While this issue is more directly related to Skrill’s contract terms and customer service, it does seem as if Skrill could limit these merchant complaints by clearly describing its policies regarding high-risk business types. As it stands, Skrill’s official advertising materials do not appear to deter unqualified merchants from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.

Skrill Costs & Contract Terms | C-

Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European merchants, which makes it difficult to compare the company’s contract terms to industry averages. Additionally, most merchant complaints about Skrill do not disclose specific rates and fees (such as an ETF or PCI Compliance Fee) within the company’s contract, focusing instead on problems with fund withholding and sudden cancellation.

These complaints generally express a lack of understanding about Skrill’s fraud prevention policies ahead of time, trouble resolving these issues in a timely fashion, and, most consistently, excessive identity verification procedures enforced by Skrill. We have seen complaints about this last point posted by both merchants and individual customers of Skrill, who all complain of having to provide photo verification, proof of address, and other sensitive personal information to Skrill in order to verify their identities. This verification process appears to go on for an excessive amount of time in some cases, leaving merchants twisting in the wind without their withheld funds. This procedure, like the establishment of a cash reserve, is a reasonable policy for Skrill to have in place, but it appears that Skrill’s enforcement of it is generally lacking. This mishandling of potential merchant misconduct is an especially egregious issue for a company that openly markets its services to high risk merchant types such as online gambling, Forex, and digital content.

Skrill Complaints & Service | C-

We are currently able to locate approximately 125 public Skrill complaints on this and other websites, many of which accuse the company of being a scam or a ripoff. Most of the complaints cite unauthorized and fraudulent charges, poor and unreachable customer service, and deceptive selling practices, almost all of which appear to be linked to sudden account freezes and withheld funds. Many of these complaints have been posted by end users or personal users of the company’s services, but a good portion of them have been written by merchants. In general, merchants are suspicious of lengthy and excessive fund withholding by Skrill, particularly in conjunction with the excessive identity verification process require by the company. In many cases these merchant complaints have received rebuttals from Skrill that confirm that the merchants were in violation of Skrill’s terms of use, but the manner in which Skrill informs these merchants and terminates their service appears to be a major source of frustration at this time.

Skrill BBB Report | F

Skrill is not an accredited business with the Better Business Bureau (BBB). As of the review, the company holds an “F” rating with the BBB and has had 47 reviews filed against it in the last 36 months. The bulk of these reviews (26 of them) involved problems with Skrill’s products or services. Eight stemmed from billing or collections issues, seven from advertising or sales issues, and six from delivery issues. Of the total complaints, 34 have been successfully resolved. The remained 13 were either not responded to at all or not resolved to the customer’s satisfaction. The complaints that did not receive any resolutions or responses are the main factor lowering the BBB’s score for Skrill, and in this case, we are inclined to agree with the BBB’s rating.

Bottom Line

Skrill rates as a substandard merchant services provider according to our criteria. The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies. Customers report sudden freezes on account and withheld funds, but more importantly, they also claim to have great difficulty resolving these issues in a timely fashion through Skrill’s customer service department. These claims are supported by Skrill’s track record of not responding to a good portion of its complaints with the BBB.

Leave your review of Skrill in the comment section below:

Skrill Review

Rated 2 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-02-03 13:33:28

UPDATED: Feb 3, 2014 – We are currently able to locate approximately 125 Skrill negative reviews on this and other websites, many of which accuse the company of being a scam or a ripoff… Skrill (, rates as a substandard merchant services provider according to our criteria. The company’s overall rating suffers from a high complaint volume… Learn more in this Skrill review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded to help merchants enact positive change in the credit card processing industry.

Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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  1. martin11

    I wanted to send money to my wifes cousin in Reunion, a French Island in the Indian Ocean. Officially this place is part of France and so it is part of the European Union as well. She “got” the money (the fees were as decribed in the website, not cheap, but they sounded reasonable according to the fast way to make the transfer) and an e-mail with a link to open an account for Skrill. She opened the account, the money was there.
    BUT she did not get any chance to withdraw the money. It was not working with her bank account, the Skrill Card never came and finally (after about six weeks of unsuccesful attempts to get the money) she was forced to send the money back to me. I received it, after reading this page I withdrew everything of my skrill-account with a total loss of 33 EUR. THAT is a bit more than acccording to their webpage – for nothing. THEY did not do what they had told to do so it would be reasonable to repay my costs. THEY did not react to any attempts of making contact. That is not according to European law, so I will try to speak with my lawyer in order to get back what is mine. May be this will cost more than I will get back, but I can afford it and it is simply not my way to let robbers get away with my money.

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  2. simeon

    I just got an e-mail from Skrill. My account will be charged because of inactivity, and I can respond through their support center. And there is no such thing at their site!

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  3. julien thabault

    this is the worst site ever. DO NOT use.
    they have no contact email or better ways of getting in touch withthem
    i have had no answers as to why they froze my account.
    i have 100$ on it and cannot get it out

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