Stellar Payment Systems
Stellar Payment Systems Overview
Stellar Payment Systems (stellarps.com) is a merchant account provider headquartered in Miami, Florida. The company is “powered by” First Data, meaning that it is a reseller of First Data’s merchant services. Stellar offers ACH processing, ATM services, offshore merchant accounts, and check drafting, as well as equipment, including point-of-sale software, card terminals, PIN pads, and check readers. Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 845 NE 79TH Street, Miami, Florida 33138.
Stellar Payment Sales & Marketing Tactics | B-
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate three negative Stellar Payment Systems reviews related to the company’s hiring practices. Two of these complaints were filed by former employees who allege deceptive salary quotes and poor employee support, while one complaint from a merchant alleges repeated misrepresentation or nondisclosure of rates and fees. The company does not appear to engage in deceptive advertising strategies in its official materials.
Stellar Payment Costs & Contract Terms | B-
Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI Compliance fee, and an early termination fee. Although there is only one complaint online that mentions issues with the Stellar Payment Systems contract, all available evidence indicates that the company offers terms that are average for the industry. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.
Stellar Payment Systems Complaints & Service | B+
We are currently able to locate three Stellar Payment Systems complaints, one of which alleges that the company is a scam and a ripoff. Common themes include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. One of these complaints was resolved according to an update posted by the complainant. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for this company. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources its customer support to First Data.
Stellar Payment Systems BBB Report | A
Stellar Payment Systems is not an accredited business with the Better Business Bureau (BBB). As of this review, the company has an “A” rating with the BBB and has had two complaints filed against it in the last 36 months. Both complaints were filed in regards to an advertising or sales issue. One complaint was resolved with BBB assistance, while the other was resolved to the dissatisfaction of the complainant. Given this resolution rate, agree with the BBB’s rating in this case.
Stellar Payment Systems rates as an above average merchant account provider according to our rating system. The available information about the company indicates that it provides average contract terms through First Data, and the company has a low complaint rate at this time. The company’s rating may be subject to change once more is known about its standard contract.
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