Sterling Payment Technologies Overall Rating
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Sterling Payment Technologies Overview
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Sterling Payment Technologies (sterlingpayment.com) a merchant services provider based in Tampa, FL that has been in the credit card processing industry since 2001. Overall it looks as though Sterling Payment serves its merchants well because the company has very few complaints filed over that last ten years. It should be noted that it appears that Sterling Payment uses Chase Paymentech as its processor, so complaints could get split between the two companies.
As of this review, the Better Business Bureau (BBB) is reporting an “A” rating for Sterling Payment Technologies with 12 complaints filed in the last 36 months. Seven of the 12 complaints were due to billing and collection issues, which correspond with the type of complaints filed outside of the BBB. The universal complaint among nearly all of those filed involves Sterling Payment’s $395 early cancellation fee. Several merchant’s complained of never being made aware of the fee and being surprised its automatic withdrawal from their checking accounts. Aside from this blemish, it appears that the majority of Sterling Payments merchant customers are satisfied.
Sterling Payment Technologies is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek.
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8 comments
rk daniels
May 2, 2012 at 11:31 am (UTC -7)
My wireless machine went down 5 months before my contact ended. Two months later these clowns close my account and debit it for $395 “due to inactivity”…
I had two accounts running at the same time and these ” Thieves” tried scamming me every year
with the PCI fees. Now they close my account on a military installation and charge me $395 !!! If i did this i”d be in jail !!
Don’t listen to the hype or other “sales pitches” from these modern day snake oil salesman of this company…they hide behind small print to steal your money !!! YOU HAVE BEEN WARNED !!
bill gillette
April 26, 2012 at 12:43 pm (UTC -7)
Just found out that a $5400 transaction was put on hold for 5 days and they didn’t even tell us. Sterling now tells me that all merchandise has to be delivered in 30 days. The customer service rep my wife talked to literally said ‘that’s not my problem’. That is the one phrase a customer never wants to hear. We make bikes, sometimes with lead times of 8 weeks. We almost lost this $8100 sale when we went back to the customer and told them we needed a check. I can’t find this ’30 day clause’ anywhere in my Sterling contract. The nature of our business means we could get $20,000 in two or three transactions and still not deliver for 8 to 12 weeks since we make to order. If Sterling can’t handle the way we do business, then it is time to find another merchant account provider.
darryl
April 26, 2012 at 12:38 pm (UTC -7)
I was with sterling for over 3 years. I cancelled to get lower rates but they keep making auto withdraw from my bank. Since I have called them many times and seem to only get hung up on after doing everything else to correct the problem I have called my bank. They say I have to come down to them to file a dispute and have my banking account changed so they cannot steal any more money, then they will file a dispute which I can take to small claims court.I definitely will recommend to anyone I know not to use this company.
Steve m.
February 14, 2012 at 2:32 pm (UTC -7)
After using sterling for 7 years I decided to cancel my contract because they were charging a lot more than they did when I original started. I never thought i would have a contract after 7 years, or that they would just take $395 out of my account with out any kind of WARNING!!! But that’s what they did!!’ I give my banking information to Sterling to put money in to my account. But they went into the back door to take my money without asking.
Why not it’s in that contract I signed 7 years ago. The same contract they changed many times to increase my monthly fees. You never expect a company to practice this way. Truly very very disappointed !!!
S Giles
October 12, 2011 at 3:20 pm (UTC -7)
Brian, What was the name of your business? Do you know your Sterling merchant number?
Phillip Parker
October 12, 2011 at 4:24 pm (UTC -7)
I wouldn’t post this information publicly or provide it to anyone other than Sterling directly.
Brian Phillips
October 7, 2011 at 12:16 pm (UTC -7)
Sterling hit me with the $395 fee after my company went out of business. But first, they charged me $80 a month for two months for “non-use” even though I notified them of my business closing. The company that sold me the service based out of Texas told me there are no cancelation fees if my company goes under, but would be if I just changed to a new processor.
I can’ believe this is legal!!
jo miglino
December 28, 2011 at 10:25 am (UTC -7)
Like most phone companies, there are early termination fees when a contract is ended before its completion date. Most processors have this agreement and Sterling discloses this when a merchant signs their contract with us. We focus on our relationship with our merchants seriously and our merchant service representatives work very hard to resolve any issues our merchants may have quickly and successfully. In this case, we refunded half the fee back to the merchant. We’re proud of our A rating with the Better Business Bureau. We do our best to provide outstanding service and support to our customers and believe that an open, honest relationship is the key to keeping our merchants with us. We take our company motto very seriously when we say, “At Sterling, Our Name is Our Reputation.” Thank you for the opportunity to respond.