Trans Tech Merchant Group Review

19 comments

1. Ray

   May 16, 2012 at 6:53 am (UTC -7)

   Reply

   Thank you all for the warnings!!!! …I was considering a position with this company, and completed the “one day training” , yesterday. I guess that my bull detector was working, because I certainly did not feel ‘trained’ and have more questions about the company now, than I did before the ‘training’ started…..As a business owner, myself, the non-cancellation clauses and the extremely overpriced equipment seemed more than excessive….Thank goodness that I have some income, as I can see how desperation could make this an attractive job for some.

2. Peggy Mowrey

   May 14, 2012 at 11:29 am (UTC -7)

   Reply

   Ditto, ditto to all of the above! This company has unscrupulous practices and needs to be terminated.

3. Rick

   May 10, 2012 at 2:57 pm (UTC -7)

   Reply

   I spoke to a lady about cancelling our merchant services account with Transtech and was told that our “contract” automatically renewed and that it would expire in a couple of months so I then asked for a copy of said signed “contract” and was told that I would receive it in 24-48 hours. I did not receive the “contract” in 48 hours so I then called Transtech back asking for the contract and was asked to verify the business by our Fed. Tax ID #, which I did, and was told that Transtech did not have that number on file, even though on Monday 5/7 I provided that very same number to Kara and nothing was said about it not being on file. I then asked Denise to speak to a supervisor and of course one was not available. Denise said that she’d have to put in a “queue” for the supervisor to call me back and it would take 24-48 hours for that to happen. I then asked Denise to speak to any supervisor and of course one was not available, that I’d have to call back in and talk to someone else. This company is a SCAM.

4. Sharon Keggan

   May 10, 2012 at 11:42 am (UTC -7)

   Reply

   This company is not worthy of it’s name

   1. Phillip Parker

      May 10, 2012 at 4:36 pm (UTC -7)

      Reply

      Hi Sharon, can you provide more details of your experience? Otherwise, we’ll have to delete this comment since it’s not technically a review of the Trans Tech’s services.

5. Key Elements Resale

   May 7, 2012 at 3:20 pm (UTC -7)

   Reply

   We were taken by Transech for several thousand dollars, the amount is still to be determined,.They turned our business over to a coillection agency which has practically destroyed our credit & good standing in our community. Their machine didn’t work, they violated the terms of the contract with overcharges placed on us that weren’t in the contract, we’ve had the contract reviewed for violations & so many were found it was almost comical. We’re small business & the damage they are still causing with the bully coillection tactics they are using has just about driven us out of our minds as we are a down to earth, award winning small business & they are trying to sully our name by ruining our credit. I refuse to allow these people to stay in business in the state of Arkansas any longer & ruin my business & our lives. Please follow up every complaint you get & run these people who commit brutal business fraud on good people out of this community! Thank you, Key Elements Resale

6. Chris

   May 4, 2012 at 11:43 pm (UTC -7)

   Reply

   I was recruited to work for trans merchant group. I was sent on their calls to local businesses on the east central coast of Florida. They use a bait and switch tactic ( using the durbin bill to get into businesses to solicit business) which is ineffective and an archaic approach to generate leads. I was asked to lie to a supervisors superior to state that a deal had been consummated to protect my superiors job. More than 66 percent of the appointments I attended ( via the call center) were under false pretences using ” Legislation” as an in to solicit business. I worked for them 3 days, during which time 10 local business owners reported to my supervisor that they had explicitly stated not to send a rep to their business. I had to say ” I am sorry”. I live in a small community. I live, work and attend church in a small town. This company uses bait and switch tactics to get reps in to visit businesses. Today I lost a sale to a competetor who had superior pricing and provided a small mom and pop business with better customized service. I was glad to lose the sale. Having spoke to the rep of the competitor, I was glad to see a struggling business stay afloat. I presented a package that was the best TMG could offer and the offer was beaten……Thank God. As a former business owner and a retired Registered Nurse I know A SCAM when I see it . This company is it. Beware if you are solicited for business or are recruited for employment. The product is actually good, however the tactic is poor and the contract is 5 years ( too long for technology cycles). They take advantage of employees and of small businesses. I sincerely hope that businesses on the east coast of Florida and potential future employees of this company read this blog. Any individual with a conscience could not or would not work or do business with this company……………

7. Biba

   April 23, 2012 at 2:45 pm (UTC -7)

   Reply

   Report them to all 3 Credit Bureaus.
   TransTech is the merchants who scam you into the contract they work under First American Payments as field agents, Fidelity is contracted to them to collect the money and have the power to report you to Bureaus. I was scammed and my signature was forged onto a contract that I never saw after I was asked to fax my ID to resolve the issue of the sales rep ordering a machine, in which he called FED EX to see when it was being delivered then waited at my business on my week off, signed for it activated it and stole it.

   Here are the steps to resolve issue and protect yourself.

   TransTech Merchant Group
   3220 Keller Springs Road
   Carrollton Texas, 75006

   First American Payment Systems
   1-888-733-4265

   Fidelity Creditor Service
   Jonathon Sylvia
   Louis Brown
   216 S. Louis St
   Glendale CA. 91205
   (818)502-1981

   Report all three above companies listed above to the companies below.

   BBB

   Federal Trade Commission
   1-877-382-4357

   Texas Attorney General
   1-800-621-0508
   http://www.texasattorneygeneral.gov

   Equifax
   TransUnion
   Experian

8. Cindy's Flowers and Gifts in Pocola OK

   April 11, 2012 at 3:24 pm (UTC -7)

   Reply

   I have been using Trans Tech merchant group for the credit card transactions in at my flower shop since September of 2010. I had some trouble with my credit card processing unit and called the company for assitance. I had a bad experience with customer service and never did get any help from the woman I spoke with. I ended up so upset I hung up the phone, and that is not something I do. I did get another unit in the mail, switched it out, and since have had trouble again with this unit. I received the unit on March 21, and on April 10, noticed my account had been debited over five hundred dollars without my knowledge or approval. Now, my finances are in the red and when I called the company and spoke with customer service, again, I received the statement “well, it’s in your contract”. I cannot do anything about this, they have no business just taking money out of a business account without notifying me first, or checking to see if this would put me in a bind. They didn’t care, and would not get a supervisor or anyone who could help me or exlplain this to me. I am used to doing business with people who care. We are supposed to be on the same team, I am a small business and get absolutely no respect from your company. I was lied to from the very beginning by Curtis Weir, and he no longer works for you apparently because of his lying and scamming small businesses like me. HIs phone number is [redacted]. I was not given the proper information from this man when he signed me up for your services. He told me all I had to do was go to the bank and stop payment and change my checking account number to stop this service. Also, I was charged aproximately six thousand dollars for not paying and changing the account number. So I was stuck with a service I didnt want, I couldnt do anything about this, and now I am another five hundred and forty dollars in the red as of yesterday because I didnt return the equipment within the fourteen days, I was waiting for my usual Fed Ex man to come in, which he usually does a couple times a week, and he has not been here. However, I called Fed Ex this morning and this box of equipment will be picked up in the morning and on its way back. I expect my account to be credited by Friday April 13, as you should have received it by then. I refuse to wait on a credit as you did not wait for the return of this unit. You could have been curteous and at least called me first before destroying my financial situation and causing me a lot of unneccesary upset.

   Angry business owner wanting to change companies. CIndy Bell (Owner/Operator 12 years in business)

9. Monica

   April 10, 2012 at 9:23 am (UTC -7)

   Reply

   I have been a customer of Transtech for the past 9 years. I have recently reviewed my statements from them and was in shock to see how many additional fees were on my statement than what they originally stated. What caused me to begin reviewing my statements more closely was that I had two transactions to come into my office one for $4500.00 and the other $1100.00. Both transactions were approved by the customers credit card service, however, Transtech said that both transactions were over my ticket limit of $700.00 therefore, they were going to hold the money until I secured another form of payment from the customer. (So they are basically asking the customer to pay TWICE). Transtech had each customer to call in to verify the services rendered, they asked me to fax over a copy of the signed ticket and my invoice for services and still denied releasing the funds. They then told me that they have the right to hold the customer’s money for 6 six months without releasing until the customer calls to dispute the transactions. What a nightmare, and what a negative reflection on me as a business owner. After the my customer and myself continued to contact Transtech they finally agreed to reverse the transaction back to the customer and still charged me the normal fees for swiping the card. If Transtech treats me this way after 9 years of business with them I can’t expect any better behavior in the future. I want my customers to feel confident with me as their service provider, not to look at me like I’m shady because of a shady merchant processor! I am done with Transtech!

10. sld

    March 22, 2012 at 1:45 pm (UTC -7)

    Reply

    First of all,Ii would have to say that these customers that are signing up know up front what they are getting into and it just blows my mind that these complaints are even documented. I would say to the people that think they have been scammed….how can you be scammed when you know in advance what your getting into. The lease clearly states that it is a NON-CANCELLABLE LEASE! It clearly states that you will be paying on the machine for 60 months, and if your not leasing and just using the reprogramming, its a three year contract. I think buyers remorse is the problem. Personally, I think the service is wonderful and a great opportunity for small to medium business owners. It’s a cut throat business due to the fact that there are over 7000 processing companies throughout the world and it is a very competative business. You will find complaints on the majority of them because with that many customers, your bound to have some unhappy people. Bottom line people…..you want to pay less for processing? Trans Tech has state of the art equiptment and they will bend over backwards for the customer. I work for them and I love my job. i have to deal with the backlash of the salesperson(s) who gave us a bad name…one actually went to jail over it. I just want to say that I am sorry if you have had a bad experience with them, but I personally think they rock.

11. DOUG CARLSON

    March 12, 2012 at 12:53 pm (UTC -7)

    Reply

    I was told by trans tech rep that I would “save a ton of money, due to new laws is reference to debit card transactions”. Our business already is and was using a different credit card machine. When reading the small print, I stated to the rep, we dont want to locked in with this company if the rates are more expensive. I was told by the rep ” dont worry we can do a 30 day trail” He hand wrote it on the contract and had me intial the paragraph. Our company waited for the monthly statement from trans tech to compare with the one we where currently using. It is now March, and found on my bank statement that this company is currently charging our company a monthly fee. Called the company and their response is you signed the contract and are obligated for three years, I told them this was a 30 day trail nothing more, their response is we are going to charge you $ 730 dollars, put your company on a black list and place into collections. What, all this for a trail, nice. If a rep comes into your store, tell him or her to get the ##@@*& out! If you dont all that will happen is your company will get $#@&ed.

12. Former Employee

    February 6, 2012 at 8:14 pm (UTC -7)

    Reply

    Sounded legitimate so I did an all day training webinar. I used up half my monthly data allowance and accumulated 96 minutes overage on my cell phone to do it but thought it was worth it to get some income flowing again for my family. The next day I began running “appointments”. The “clients” either had no clue I was coming or told me that they had told the caller that they did NOT want the appointment. I was told to get the supervisor (whatever his real name was) on the phone with the clients to “thank them for their time”. The second time I did that, he started arguing with the business owner on the phone! I finally motioned for her to hang up on him and deeply apologized. I was able to smoothe things over on a personal level–my name and reputation were at stake, too and I was incredibly embarassed at how he was abusing/harassing the potential clients. The supervisor, after the phone argument was over and I was back in the car, assured me that there was still potential for a sale and that was just the kind of client that he is an expert at winning! But that poor small business manager wanted absolutely nothing to do with either him or the company and had declined the appointment in the first place. I expressed my concerns about not being expected or wanted at the businesses and my manager assured me that this happens alot but that the business owners were lying to me! He advised me to make sure I did not look like a salesperson and to not let my purpose be known until after I chit chatted for a short bit and had befriended the owner. But they should have been expecting me and been eager to learn about the benefits of what I had to offer–so why did I have to sneak in?

    I was assured during some additional “training” that evening that the reason for the poor results was that my approach was wrong. He again assured me that the “clients” were all, every single one of them, lying to me. But he himself admitted to using lies and disceptions! He also had lots of examples of recent closed deals and of employees making thousands of dollars weekly. I could not believe any of that since their appointment setup was so flawed. But I was still hopeful and needed income so I thought I could just work on self-generated leads instead.

    But before I did that, I needed to make sure that all of their services etc. were really as good as they sounded. I began researching and found that their BBB rating is atrocious. And the internet is full of complaints about them from business owners and former employees! Former employees described their experiences to be exactly like mine. No, the small business owners were not lying but Certified Payment Processing/TransTech Merchant Group and their employees sure are!

    The next morning, while I was calling the businesses I had visited to appologize and warn them, my “supervisor” called with my assignments for the day. I told him straight up what I had learned and that I will not accept or be a part of lies, abuse, and disception. He had some patheticly lame comebacks/excuses/explanations that I could not believe after my research. He claimed that “people just post stuff”–but that would be a lot of people spending a lot of time building a vast conspiracy to harm a company! I believe the posters. Some of the details vary but overall everyone was telling the same story–except my “supervisor”. He began trying to argue with me on the phone and I had to hang up on him. That is only the second time I have hung up on someone that I can recall. He was that bad. A little later, I got a phone call supposidly from my “supervisor”s supervisor to interrogate me for an “exit survey”. He also tried to argue with me (bullying/intimidation the only tactic these people have). He seemed to be trying to keep me on the phone as long as possible and this made me nervous–it reminded me of the old movies in which they try to keep the criminal on the phone long enough for a trace to go through. Why did they want me on the line so bad? It was clear that I knew they were/are scum and liars and I took a clear stance and was obviously not going to be won over to their evil ways. [overly dramatic? Not at all--just ask their victims] I told him firmly not to have any further contact with me and hung up on him, too. Have any former employees had trouble after quiting? These guys are sooo dirty and I read one (though only one) report about them showing up unannounced at a former employee’s home. A second account alluded to that being a possible problem. Regretably, they have all of my personal information that I gave during the hiring process and I do NOT trust them with it. Anything that can help warn and inform small businesses and jobseekers that this company is a fraud must be done. I intend to post my story everywhere I can and will petition to have them removed from the online job postings. They may change/add company names in order to continue operating but the truth doesn’t change and “a dung pile by any other name” still reeks and is full of maggots.

       

13. Debra M

    December 23, 2011 at 12:27 pm (UTC -7)

    Reply

    This company should not be allowed to do business! A sales rep came to my business to offer me lower rates for processing my credit card transactions. She brought the contract with her and told me to fill it out right then because this “deal” was only good that day. I told her my only concern would be cancellation fees because due to running a very small photography studio, and the bad economy, I was worried that my business might not make it another year. She assured me that there would be NO early cancellation fees and even wrote that on my contract and initialed it. Sadly, I was only in business a year and had to close my doors. When I did everything the Rep told me to do to cancell my service, they told me they would not cancel without a fee of $495.
    I faxed them notice of going out of business, my bank faxed them proof that I had closed my business and all business accounts. When I called them, they were extremely rude and didn’t care what the facts were… Only kept telling me their contract is uncancellable and I would owe them $495 or they would keep the account open. Two weeks after this phone call, I get a letter (a BILL) from American Payment Systems for $1079! I called again to try and resolve the issue only to have them tell me again that they “don’t care what their Rep told me, and I owe the money.”. They also said that if I didn’t pay, this will be on my credit report.
    Needless to say, I am furious with this company. I plan to contact my attorney general,
    And Texas Attorney General.

    1. Roger

       December 27, 2011 at 12:18 pm (UTC -7)

       Reply

       Please contact Greg Abbott, Attorney General for the state of Texas immediately and let his office know the situation. They are trying to say they cannot accept the word of a “contract” employee , but……they accepted the contract and approved it with the initials and did not offer to contact you about it. Once you have contacted the office of Greg Abbott, call TMG/CPP/Summit/etc. and tell them what you have done. Offer to take them to small claims court with the copy of the contract you were given by THEIR rep.

       I know this due to I worked there for about 4 years as one of their trainers. You have the copy
       THEIR agent left you, the one they used to finalize the sale……….

14. Nancy Burks

    December 7, 2011 at 8:48 am (UTC -7)

    Reply

    Trans Tech materially misrepresented their fees and attempted to charge me for two businesses, when in fact I was only operating one. They asserted they could save me a substantial amount of money, when in fact there was no savings. The sales rep was very new and was depending on the senior sales manager, Drew Clanton,at the home office, to deliver the proposal via phone. I was pressured to sign the contract right away without reading it and of course, now that I have cancelled their services, they are demanding $495 in “liquidating damages”. I have filed a complaint with the Missouri State Attorney General’s office. I would like to see this company banned from doing business in Missouri. They take advantage of small business owners who are unable to wade through the maze of fees, rates, discounts, etc. that they throw at you at a rapid fire pace.

15. Deb

    November 30, 2011 at 9:36 am (UTC -7)

    Reply

    I had an account with these people also and they would take money from my account without notifing me and caused me to be over drafted where I would have more fees to pay and the same thing they wanted their money but when yoou called to talk with someone that person no longer works for us,
    The sale rep that came to my business I was able to reach by phone and he told me that he no longer worked for these people because he could not stand himself for riping off people like me and if I needed help in court with these problems he would help me in anyway he could! The rip you blind and that why us small businesses can’t make a go at it and I never got my web site that they said they where goiing to set up because they never did it but charged the fees for it. Hope everyone see the light and gets away from this company!

16. Gary

    September 12, 2011 at 10:13 am (UTC -7)

    Reply

    I would rate Transtech as a “Zero”. They have charged my account over $1600 but were never able to process 1 single transaction. I had 3 accounts with them and canceled all three within 30 days as per contract. But Transtech delayed entering the cancelation and it required 3 separate follow-up calls to finally get all three accounts canceled it was obvious they were trying to stall past the 30 day trial period. They have also charged my account with several equipment charges for the processing equipment but have refused to send any return authorization information or address to send the equipment back. I don’t dare send it back without some return authorization of confirmation because I am certain they would claim it was never returned. At this point Transtech has cost me almost $2000 in fees and I cannot confirm that that can actually process credit card of if it is all a scam and the equipment they sent me actually works or they sold me faulty equipment that they nerve intended to allow me to return.

    1. Irene zhang

       November 17, 2011 at 12:48 pm (UTC -7)

       Reply

       Same here, I feel I am so rush to trust a new credit card company which just wanna sale their business through the phone and without doing any research about them, it’s totally a ripoff company and did nothing as they said! When I call them, no one gonna take care of my situation and also the interest rate is so high, they just write down a rate randomly which is so low that u thought u will save money! But when the statement come out, that’s totally a different story, they just wanna grab ur money right away, and when u talk to ur salesman, he just said he is not working for this company at all! Anyway, do not put ur business to TransTech!!! This is a ripoff!!!