TransTech Merchant Group Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

TransTech Merchant Group

"D" Credit Card Processor Rating

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TransTech Merchant Group Overview

TransTech Merchant Group Logo

TransTech Merchant Group Logo

TransTech Merchant Group (tmg-360.com), along with Summit Merchant Solutions, is a direct sales division of Certified Payment Processing that specializes in marketing merchant accounts to small businesses in the United States. The company offers several financial services including credit card processing, debit card processing, electronic check processing, gift card processing, and ATM processing, as well as processing equipment and online payment gateways.

TransTech may also be under the same ownership as or affiliated with Apex Merchant Group, Appstar Financial and First American Payment Systems as suggested in several merchant reports. The company claims to have been in business since 1996, however the BBB reports the business as starting in 2005. Additionally, there are no complaints filed online prior to 2005 so it appears that TransTech Merchant Group may be using the start date of Certified Payment Processing as its own. The company’s corporate headquarters is located at 3350 Boyington Drive, Carrollton, Texas 75006. TransTech Merchant Group is a registered ISO/MSP of Fifth Third Bank of Cincinnati, Ohio, and Wells Fargo Bank, N.A., Walnut Creek, California.

TransTech Sales & Marketing Tactics | D

TransTech appears to rely primarily on recruiting and hiring independently contracted agents in a “hiring mill” fashion to market and sell its services. In addition, there is evidence to support that the company heavily participates in telemarketing. Although we found no uses of misleading advertising or false rate quoting, numerous reports from merchants and former agents alike describe rampant uses of deceptive sales tactics. These reports suggest that agents receive little oversight and are encouraged to sell expensive merchant accounts and equipment leases in exchange for large commissions. Several agents stated that they were very poorly trained by TransTech and encouraged to use unethical sales tactics.

[Related: Get quotes from a provider with “A” rated sales practices]

TransTech Costs & Contract Terms | D

As with most merchant account providers, the costs and fees of a TransTech merchant account will vary from one merchant to the next based upon the agent setting up the account and the merchant’s business type. Numerous reports from merchants state that their processing rates ended being much higher than original quotes and that several fees were never mentioned during the signup process. In addition, TransTech’s standard contract is stated to include a $125 annual PCI Compliance fee, a three-year service agreement with an automatically renewing clause, and a $400+ Early Termination Fee (ETF). These fees are deducted directly from a merchant’s checking account and there is only a small window of time to cancel service before the contract auto-renews. Some reports suggest that TransTech’s contract may also include a Liquidated Damages clause, so merchants are strongly encouraged to read it fully before signing.

Aside from fees for the merchant account itself, there are many reports from merchants suggesting they were set up with predatory equipment leases through Merimac Capital or Lease Finance Group. These merchants report being misled into long, non-cancellable leases at costs in the thousands of dollars.

TransTech Complaints & Service | F

We are currently able to locate over 110 TransTech Merchant Group complaints on this and other consumer protection websites, many of which outright accuse the company of being nothing more than a scam or a ripoff. This is a high number of complaints for the company’s size and time in business, and these complaints are being filed both from dissatisfied business owners and former agents/employees.

On the merchant side, many are reporting being misled by agents during the account setup process, surprise over unexpected fees, and unauthorized debits from their bank accounts. There are several complaints specifically mentioning predatory equipment leases that include high monthly fees and five-year non-cancellable lease terms. A few merchants even reported paying $5,000-$6,000 in lease fees for equipment that would have cost $200-$300 to buy at retail. This reviewer was especially struck by the numerous unprofessional complaint rebuttals from TransTech Merchant Group. In several instances, TransTech’s rebuttals are rude, attack the merchant, accuse the merchant of ignorance, and carry an overall air of condescension.

As for the former agents and employees, there are many complaints of being misled by TransTech Merchant Group recruiters and management. A few agents detailed their experiences of being “lured in” with promises of high quality leads only to show up for most of their appointments completely unexpected. Several agents stated that they incurred costs in travel and supplies that were never recuperated.

TransTech BBB Report | F

As of this review, TransTech shares its Better Business Bureau (BBB) profile with Certified Payment Processing, which has an “F” rating based on 310 complaints in the last 36 months. This is up from 280 complaints the last time we reviewed TransTech’s BBB rating. Of the complaints, 209 are regarding problems with products and services, 66 with advertising or sales issues, 29 with billing and collection disputes, five classified as “other,” and one under a guarantee or warranty issue.

The BBB report states that TransTech has resolved 199 of the complaints but that it completely failed to resolve 35 issues, and that six are considered “serious” in nature. A total of 76 complaints either left the merchant dissatisfied even though the BBB states that TransTech made a “good faith” effort or could not be substantiated by one of the parties. In this case, we agree with the BBB’s rating of “F.”

Bottom Line

TransTech Merchant Group rates as a substandard merchant account provider according to our standards. The company is receiving many troubling complaints regarding its sales tactics, contract policies, lease agreements and service quality. Certified Payment Processing shares responsibility for most of these problems since it appears that TransTech is essentially an alternate DBA of the company. TransTech can improve its rating by removing predatory fees and conditions from its merchant account agreement and lease contracts and eliminating complaints of deception from both employees and merchants.

Leave your review of TransTech Merchant Group in the comment section below:


TransTech Merchant Group Review

Rated 1 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-07-18 17:28:47

We are currently able to locate over 400 TransTech Merchant Group negative reviews on this and other consumer protection websites, many of which outright accuse the company of being nothing more than a scam or a ripoff… TransTech Merchant Group rates as a substandard merchant account provider according to our standards… Learn more in this TransTech Merchant Group review.

 

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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72 comments

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  1. Mike Causey

    The worst company I’ve ever dealt with.
    Do not sign anything with these unscrupulous
    thieves. Tell everyone you know to stay away
    from these legal scam artists.

    Even after you go out of business And close your
    bank accounts, they – or their
    “subsidiaries”will hound you relentlessly for
    more and more money.

    The entire Trans Tech Merchant group is one
    big scam that sucks in unsuspecting small
    business owners and proceeds to rip you off
    month after month. Once you sign their contract
    you owe them forever.

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    1 / 1 found this review helpful.
  2. Selph

    Stay away from this company! I realized that this merchant was overcharging me for years. When I finally found another company that worked with my present credit card terminal and POS, I tried to terminate them. They explained to me that even though I signed YEARS ago, the ONLY time that I can leave them is on the anniversary of the signing each year. The only other way is to pay over $400. They state that they have an infinite contract on you. I have terminated other merchants when their rates increased and never had this problem.

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    1 / 1 found this review helpful.
  3. Julie

    I signed up to work for this company not too long ago. Me being the “smart” person I think I am, I decided to do some research before I went to work for them. I mean that’s what you do with any company – mainly because you want to get to know them, so you can explain to them exactly why you would want to work for them and are not just another job seeker.

    I came across some negative reviews, but a few positive ones as well, so I figured I should give it a shot. I am personable, good with people and love being a sales person. It’s in my nature. I like talking to people and helping them out with a a better product if I can. I do want to say to the one or two people that are defending this company, saying that merchants understand exactly what they are getting into, employees shouldn’t expect just to walk into a business with a pre-sold sale have really not experienced this as the field sales rep. THE STORIES ARE TRUE!! The problem is not the appointments, its the fact that they lie to you that these appointments are set. They tell you no door to door, but that’s exactly what they want you to do. I live on the east coast. According to Texas time, they wanted me to go to an appointment at 7:00am in the morning my time. What?? What business is open that early except coffee shops that are too busy with a rush and couldn’t give you the time of day even if they wanted to. I was able to negotiate starting at a later time. 9:00am my time. Still, no one expected I was coming. Fine, I turned them around and was able to pitch them, even sold a few. If it happened once or twice, ok, but every single business owner says one of the following:

    - They told the person on the phone they didn’t want to talk to anyone.
    -The person on the phone randomly called, asked if they were the owner, asked them what their business address was and that was it.
    -No one ever called them about anything.
    -Nothing – because the business was either a residential or didn’t exist.

    I went into this expecting that I was going to work. I was going to have to make the sale and I was going to have to win over the business owner by assuring them we can beat whatever rate they have going on. I am not a person that expects to get paid “the promised” kind of money without putting some sweat into it. Well after two days, I’m done. One can stick with it longer until they realize they are paying to work, but I don’t have that kind of money. I’m trying to find a job, because i need income. Yes, I get it. Even a set income job will take a while to pay me and I’ll have to use my own finances for the first couple of weeks for travel, but at least they wont have such complaints all over the internet and I’ll know I really am getting paid. None of these employment games.

    All I have to say is do your research. What other company have you applied to that had so many negative reviews from both the employee and the consumer? There’s no smoke without fire. If you know what I mean.

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    2 / 3 found this review helpful.
  4. Jeff Wille

    I posted on here previously about my awful experience with this company, and thought I should put a follow-up.

    Luckily I can say I’ve gotten away from these crooks, but it was quite the ordeal. First off, if you want to get away from them, switch all your bank accounts so they no longer can dip into your account whenever they feel like it. Before cancelling I closed the account they had access to, and opened new accounts. It made it much easier to deal with them since they no longer had any leverage to steal my money directly.

    It was quite an awful experience finally cancelling my account however. I called them up and was transferred to a customer retention department with a rude employee. I told her I was unhappy and wanted to cancel my account. The contract I had actually signed said there would be a $495 early termination fee, which I was expecting, but this awful employee managed to dredge up over $150 in additional fees, including a $100 debit cancellation fee that wasn’t listed anywhere in the contract I signed. Once again they referred to the terms and conditions, which were never given to me when I signed up for their service. When I told the customer service rep that I never received the terms and conditions when I signed up for their service, and that I didn’t think it was fair to be charged fees based on materials I was never given, she was extremely rude and condescending. Her only response was that “well, you should have asked for them, shouldn’t have you?”.

    I’m convinced the only thing that saved me hundreds, if not thousands, of additional fees is that my account had been closed and they no longer had access to my money. They kept stating how they would take the fees out of my account, at which point I told them several times “you don’t have access to my account, what do I need to send you as a check to be done with your company!”. I ended up sending them a check for over $650 just to be rid of this awful company.

    Avoid these crooks like the plague!!!

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    4 / 5 found this review helpful.
  5. Janene

    All I can say is please do not use this company. I have never had to jump through so many hurdles in my life to just speak with a customer service person. Ex. Every time you call in you must give them your company name, your name, address, phone number, fax number and e-mail before they will even talk to you. When you do get a live person you are constantly put on hold for an ungodly amount of time. I am extremely upset at the moment and here goes my complaint as calm as I can muster. Pulling up our checking account I realize a large amount of money was withdrawn today from our account. Upon researching I find out that TransTech withdrew over $8k from our account without our knowledge or authorization. The reason: They informed me that they charged us for 4 machines, 4 printers and 4 docking stations (much needed complaint on this issue but will stick with this one because of the financial hardship other small companies could face) because they had not received the old machines back which I was informed they received today. Apparently I did not return them fast enough and was charged over $8k???? I was only told they had every right to withdraw the money from our account because it was in our contract and it did not matter that I was not informed of this ahead of time. After explaining to him that I was not told there was a time frame to return the old machines he said it didn’t matter because it was in our contract and it did not matter that we were not told ahead of time. If I would have known this was going to happen I would have immediately returned the machines. I was told that the machines were received by them today and that a credit for the machines, printers and dock stations would be credited but it would take approx. 7-10 days before we would see that credit, putting our business at a standstill financially and hoping that a credit is actually issued to us within the next 10 days. Please take my word and do not use this company, you will regret it as we have for the last 3 years and still have 2 more years to go in our 5 year non-cancellable lease that will end up costing us a small fortune and then some.

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    1 / 2 found this review helpful.
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