About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.


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Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/wepay/

77 comments

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  1. Karla

    http://www.wepay.com and http://www.youcaring.com are basically the same company and they are scams

    we need to contact the authorities because for all we know they are STEALING under the name of CHARGEBACK. I was trying to raise some funds for college. My tuition rates are outrageous so some friends said they would help me. One of them sent me some funds two amounts. WEPAY had it going to my account but then all of a sudden it was BACK in the account of WEPAY and this time locked. they said it was for CHARGEBACKS just in case I got some. I was like WHAT?? that’s Crazy.

    The 2nd amount went thru a long process and finally i wrote them daily and complained and asked them to call me but NOTHING. They try to make it seem like it’s YOUR fault or you’re the crook or the card is stolen.

    I asked what info they needed from my friend. My friend sent them the info and etc. but seriously we all probably need to file a police report in case these people try to steal our identity. Seriously they are frauds. it’s been 10 days and my friend has not recieved his money. I had them to close my account I told them I won’t ever use their service they are lowsy.

    Also they get upset if you ask too many questions. Ask them for a phone number yet they want your informatin. We need a lawyer and to sue these people under class action. how many people do we have on here and all the rest of the sites who haven’t gotten their money???

    they basically are crooks. they let you raise money. then they steal it and say it was a chargeback. I am going to close my bank accounts. One will be closed tomorrow..

    SCAMMERS

    WePay.com
    Youcaring.com
    855.469.3729
    fax: 781.577.1017
    380 Portage Ave.
    Palo Alto Ca 94306

    Do not trust these people. also the phone number it just goes to messages.

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    6 / 6 found this review helpful.
  2. Francisco R

    I used Wepay.com without problems for about 6 months. My needs were very simple and was happy. Then the “enhancements” started to happen to the bill form and with every change they broke some functionality. And I don’t mean something stopped working or was crashing, but that the changes they were making changed the workflow and it slowly stopped been what I needed. Ok.. so not what I want anymore.. but at least it was still working.

    I had already started to plan to switch to another provider, but was in no rush. Then the email came… in about a month and a half they were shutting down all their forms and going strictly API. They could not even be bothered to give us their subscribers more time. If you used wepay like I did to bill clients on net30 giving us less than 2 months basically meant I could not use their service anymore.. What happened if a client took longer to pay and the forms were gone? So I basically had to scramble to find a replacement.

    I am unhappy I had so little time to find a replacement, but I am happy to not having to deal with this company anymore.

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  3. Kevin

    Horrid is a good word to sum it up. Im basically told that WePay will dictate the income of my business and I have no guarenteed course of action to change the extremely low limit put on my business.

    Everywhere it is advertised that after a payment is processed the funds are deposited into my account the next business day. Something that is completely untrue. WePay puts the money into a “pending” status for a number of days. In my case Thursday, Friday, Sarturday and finally released om Sunday. We all know no business occurs on Sunday so this is obviously a waiting period that is no where near the industry standard. I could go to PayPal, have my funds availble instantly on Thursday withdraw the funds and have them deposited by Friday, the latest Monday. After you hold my money hostage for a long time, then only 500 is released to my bank account which doesnt arrive Monday, it takes 2 business days and arrives Tuesday.

    When I realize my cash flow is being held hostage, I call the company to ask what recourse I have and im consistently hung up on no matter what option I choose in their ivr.

    After waiting more than the guarenteed 100 mins for a response from email support im told its due to the “trust level of my industry.”

    I fear WePay understands nothing about my industry because they would realize no company can survive on 500 a week when dealing with guarenteed credit card transactions.

    The only reason im given is it is an industry standard, which is a lie. No payment processor from PayPal to authorize.net holds funds for up to a week “incase of chargebacks”.

    WePay is cheap, uneducated and has zero connection to their customers.

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  4. David

    Make me number 60 on the BBB list and 71 here. WePay is about the worst company I have ever dealt with. Anyone with a brain knows that one of the major characteristics of running a good business is Customer Service. These people know nothing about Customer Service. I’ve noticed many of the posts here refer to “Chat” sessions for support. Well, apparently, that’s gone by the wayside. My only option of support is email, in which they “promise” to get back to you within 100 minutes during business hours. I’m currently on a wait of around 27 hours with no response. Far cry from 100 minutes. I fell into the WePay trap and I blame myself for not researching them better so, I’m as pissed at myself as I am at them but, this does not extinguish what at entirely poor Customer Service department they have. As evidenced by Jackie’s responses above, their CS responses are generic, scripted, and do not begin to cover all that is eluded to in the request. I have customers as we speak that say they received confirmations that there payments went through, however, they have never shown up on my dashboard. Was told by the same CS Rep in a matter of 24 hours that payment was good to go and then next day said, it should be showing up on my dashboard but, couldn’t tell me why. Of course, as they’ve done to everyone and to support their business off the interest, my second incoming payment was held in reserve. NOTE TO EVERYONE: If you deal with WePay, your business is risky. That’s a guarantee. Running a lemonade stand is risky and your money will be put in reserve with no warning. Their legalese will get you but, there is a lot of holes in it. So, all this being said, I am done with WePay forever. Regardless of the small fraction of decent reviews you’ve seen in this post, which are probably from family or friends, DO NOT use this company. Jackie tells us they want to improve “processes and procedures”. Lest start with answering the damn phone. There is a way to improve your service. The majority of my complaints could have been addressed, done and over with a 5 minute phone call. The CS Reps are robots, at best. NOW, the response I have been waiting on for the better of two days revolves around closing my account. I’m fairly certain this is why I am getting no response. I cannot find anywhere on the WePay site to close my account and I believe this is tactical. All I want to do is confirm that my customer’s payment is not going to go through, close my account, have my money released to my bank, and be done with WePay. Is that too much too ask? Apparently it is. Do your jobs as business owners and business representatives and you wouldn’t have deal with message boards like this and the several others strewn with WePay complaints.

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  5. Ali Smith

    Do not use this dreadful company. Run don’t walk! After reading the reviews I had a horrible feeling so checked on a “pending” payment. It was for a rental unit and the guest was already there as I expected the payment to go through Friday. Like almost everyone else I was at first told it was coming today and then when I pressed them told they were “sorry” and were cancelling the payment and couldn’t process for me as a “high risk” business. Of course I told them ahead of time what the business was – property rentals and it was all fine and dandy. So basically if my guest was not an honest person (which thankfully she is and paid me on Paypal – of which I have had zero problems with in 7 years of doing business with them) she could have stayed at the unit for free and with no security deposit. She also took a leap of faith that the payment had not been processed – since Wepay sent an email that it had been! Wepay told me that they would send both of us an email showing the payment was cancelled and it never happened! Now they won’t respond to me in chat (which is the only way you can expect to “speak” to them as their number does not allow conversation with a real person)We don’t pay as it should be called is an absolute nightmare and I would strongly advise you not to ever use them!
    Here is my conversation with their non customer service rep – so can see how shady they are and the run around you too can expect on your way to losing potentially thousands. See for yourself how they talk out of two sides of their mouths and give misleading information:

    Hi, I need to get a pending payment resolved immediately.
    Chris: Hi there
    →I need to know if the hold up is on the payees end or on yours
    Chris: It’s just going through our standard processing on our end
    Chris: You’ll see it processed today
    →This is the situation – a guest is renting my property – and she is leaving Friday, xmas is one less day to process btw – and then on Friday I need to refund her the security deposit ($250) out of her payment.
    →I have read many nightmare stories about your service on the web and am really worried.
    →I have seen where you will reverse the payment for no reason and if that happens she stayed for free and plus i have no security on any damages.
    Chris: Our standard processing time is about 1-2 business days
    Chris: We won’t reverse a payment, but it can fail
    →That is your party line but I am finding out that isn’t true.
    →Look I need to know now if it failed or not.
    →I see that I have to build some type of trust to get paid???
    Chris: No, not at all
    →btw – your java script is void to even submit a business review of which my business has many.
    →so i can’t even submit that.
    Chris: In this case
    Chris: i would advise to find a new payment processor
    Chris: What you are processing for is considered high risk by our banks and processors
    Chris: So we may need to cancel the payment
    Chris: I’m very sorry
    →what are you talking about
    →it is not high risk
    →I just want to know it is processed like on paypal but what you are writing is exactly what ll the reviews warned about you.
    →Do i need to write to the BBB and Attorney General office just to get my payment or find out what happened to it?
    Chris: Well the payment hasn’t processed yet
    Chris: It’s still processing
    →then why are you saying it’s high risk
    Chris: BUt your industry is considered high risk by our banks and processors
    →obviously you are planning on cancelling it
    Chris: So we won’t be able to process for your company
    Chris: I’m very sorry
    →what is my business that is high risk? when did you come to that conclusion/
    Chris: What you are processing for is high risk
    Chris: any sort of vacation rentals
    Chris: timeshares
    Chris: Anything that industry is unfortunately a high risk industry
    Chris: I’m very sorry
    →it isnt a time share
    →why didnt’ you tell me this on friday
    →i am writing to the BBB immediately because no I am out all that money
    →now
    →and with a pending charge my gues certainly won’t pay me any other way
    →guest
    Chris: We didn’t know what you were processing for on Friday
    Chris: I am very sorry again
    →what will the guest see or hear from her cc company? will it show pending if yes she won’t pay me another way!!
    →She is saying she has a payment confirmation from you! I need an offiicial email immediately that you haven’t and won’t be processing her payment
    Chris: You will receive one in 1 minute
    Chris: So will she
    →okay send me the copy of what she received too please

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    1 / 1 found this review helpful.
    1. Ali Smith

      One of the issues is that Wepay is defacto labeling businesses as high risk that are not even included in their legal disclaimers. Property rentals is NOT excluded by them! They need to tell a business upon registration if their business is one they will process payments for or not. To not do so is terrible and wreaks havoc on small businesses because services or products are rendered or sent by the time they decide arbitrarily to not process payment. We clearly stated what our business was on the initial application and registration and got approved. I also checked the prohibited businesses prior as well of which we were not one. You can tell something isn’t right from the slimy responses – telling me that the payment is still processing in one breath and that my business is too high risk in the other. Btw, our guest has since discovered they that never even tried to process payment and didn’t even initiate it!

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      1 / 1 found this review helpful.
  6. Glenn

    My company started in 1989 and has been listed on Dun and Bradstreet since 1991. Wow, I’ve been in business only 21 years longer than them. I am a registered US government contractor and have contracts with several agencies such as the US Army and the Naval Air Warfare Center. They declined payment because they said my business is at high risk for charge backs. In the last 24 year I have never had a charge back. These guy are a joke. Don’t waste your time and money with these fools. Use PAYPAL!

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    1 / 1 found this review helpful.
    1. Cary

      I have had a similar experience. There is no option for talking to a person on the phone – calls are routed to a 30 second recording, which reiterates information about reserves available on the site. Emailed support requests are responded to with useless information that is, again, available on the site. Payments are listed as scheduled, then modified at the last minute. My payments were listed as “pending”, then put into a schedule for payment that changed two days before the withdrawal date. It’s deliberately confusing and misleading – I have never had issues like this, not with Square, not with PayPal, not with Google Checkout. The worst part is the marketing – an opportunity for you to join up with WePay to fight the PayPal machine. In my experience WePay is so much worse – pretending to be the small guy fighting the good fight makes it somehow disgusting.

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  7. Vincent

    WePay prides itself as being different from Paypal and while Paypal certainly has a few issues of its own, WePay is very far behind. It also prides itself for its personalized customer service, but that is easily said when they only communicate to inform you that your account is being terminated. In the meantime, emails remain unanswered.

    This is my experience. I signed up with WePay and within a few minutes, I was good to go. I filled in some very basic information, such as name, phone, address and SS #/ EIN. I also uploaded a link with reviews from our clients.

    As for many other customers, WePay started processing payments for me and then one of them stayed in pending mode. I contacted customer support and Charlie informed me that our information couldn’t be verified and suggested to re-enter it, which we did. Then…. nothing. After several unanswered email, I was simply informed that my information couldn’t be verified and that therefore the payment had been cancelled and my account terminated.

    WePay did not even ask me for proof of ID and address. Their procedures seem very arbitrary and do not display proper due diligence, in a field in which it is absolutely paramount.

    My customer and myself were left hanging for 3 full days, after which I but also my client received an email from WePay in which they explained that they would not be processing any further payment for us. For a company which prides itself with customer support, this is an interesting one. Our client, very understandably, has now lost trust in service providers such as WePay and Paypal, but also, questions our honesty.

    It is appalling that WePay can so quickly damage a reputation which I have put so much work into building.

    I warn current customers and people considering WePay. My situation is far from isolated. Do not give them a chance to damage your business.

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    1. Denise Dixon

      They kept saying my customer did not verify they account with the two small deposit for a payment. I seen my customer verify the amounts and they said it was wrong. Did anybody have these problem and what was the deposits because I know the ones she enter was right because I seen it on her bank online screen.

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      1 / 1 found this review helpful.
  8. Lorraine

    BEWARE!!!!!
    WePay had an e-mail inquiry thru their website on a fundraiser I did from a third party. They proceeded to provide that party with the dates, amounts, bank name and last 4 digits of my account via screen shots without my permission nor authorization!!! I was totally shocked!!! Not only that, but the information the third party provided was not true and now I look like I the bad guy! All their sales rep had to say was I am sorry, I wanted to clarify our fees … that’s fine but sharing screen shots of the activity on my account as attachments was soooo wrong!. Now it looks like I am stealing money when they provided wrong information!

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    1 / 1 found this review helpful.
  9. Al

    They are better than paypal but that is just an illustration of how evil paypal is.
    The customer service is horrible. They feed you the same BS over and over.
    Unprofessional and shady. Customer service is plain rude.

    Funds are supposed to take 1-2 day to go to your account.
    A first they will do it, then it gets longer and longer. They claim payments are being “reviewed”. Over and over again. It’s a load of crap, ust an excuse to not live up to their 1-2 day promise. Try 10 days average.

    Jackie seems to have got tired of constantly appologizing for wepay.

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  10. Andrea D.

    So, I used WePay to fundraise for our adoption. From when I opened my account until April 30, 2013 I raised over $7000. I did direct withdrawals to my bank account. Great. Then I raised more money from May 1 until mid July and now they have NO record of ANY of these accounts. I requested a check mid July for $6500, they said they would issue it, but I haven’t received it. They claim my account was closed May 1 and no $$ was raised May-June. What?

    Anyone else have this experience? How can these transactions “go missing??”

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  11. Kurt Winter

    SCAM! SCAM! SCAM!
    Worst company I ever worked with. I have been their customer for more than 3 months. I have processed around 3k in payments. Yesterday I have recieved an email saying that my account cannot be verified.
    So I contacted support:

    Chris: Hey there

    →I have just received an email from you saying We could not verify the information you submitted to verify your account Kurt Winter.

    →My name is Kurt Winter

    →and my email is info@STOREBRONX.NET

    →I just didnt get it. I have been your customer for a while

    Chris: let me see here

    →sure

    Chris: ok

    Chris: Unfortunately we won’t be able to process payments for your account. Our banks and processors hold us to strict guidelines on what we can and can’t process for, and we won’t be able to offer you our services.

    Chris: I am really sorry for the inconvenience

    →well. I still got money on your account

    →And I need them as soon as possible

    →helloooooo

    ——- no response.
    Dont even try to open account with this scammers!

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    1 / 1 found this review helpful.
  12. Marva

    We pay has been a great company for my up and coming business. I would and will highly recommend Wepay to any one.
    Thnak you Wepay
    Marva-Set It Off!

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    1. Phillip Parker

      Hi Marva,

      In order to authenticate your testimonial please reply to this comment with your business name, location and/or the URL of your website. Thanks!

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  13. Charles Tendell

    My previous review seems to have disappeared.
    Original review date:June 28th 2013. I was with wepay for 4 days. Transactions moved appropriately and we processed approximately $1,000 in transactions with them. After the first days we noticed the “reserve” Which means that once you reach a $500 limit they will hold everything after that for 7 days. We meet and exceed that mark daily. Not initially a problem but then they began to review the account. I provided personal information, business reviews, tax information, Accreditations etc. During the review process they continued to accept payments from my website but placed them all on a “Pending” status. Then at the end of the business day, conveniently, they closed my account supposedly refunding my clients and holding onto $256 dollars. Classifying my business as a “high risk” They made their money off of me and thats that. So I am filing formal complaints with the better business Bureau.

    I will also be filing civil litigation against this fraudulent company.

    update: July 15th 2013. i still have not come to a resolution with this fraudulent company, I have made several requests for WePay inc. to provide evidence of a dispute filed against my account not being resolved. And to date they have failed to cooperate.

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  14. missy Martin

    I think the wepay customer service rep’s are outstanding. They are all very friendly and always willing to help. I use instant chat to ask a question and I always get a quick response and if there is ever a glitch in the system they are very quick to response and correct it. Our funds do have a reserve limit but they have lowered them after being with them for three months. The only thing I would suggest is that the payments would always be consistent and show up within two days in the account if they are not on reserve but I’m confident they will work this out and meet that expectation. Keep up the good work wepay!

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  15. Hamid Mustafa

    Avoid WEPAY by all means. They are RIPOFF company. I read again and again all the bad reviews from people online regarding WEPAY.COM and I thought they cannot be this bad! to my surprise they are as bad as you read online regarding their business practice. I opened my account after assurance from online customer service that they are legitimate company. Biggest scam they run is they open your account right away and let you ship your order. Once your order is shipped than they block my payment and asked for supporting documents. Than they show that they release my money and than 30 min later they stop my payment. An hour later they unilaterally refund money to my customer…mind you customers that I have shipped product to and they already received it. Now I am out of payment and my merchandise both…. they should change their name from WEPAY.com to weripoff.com. DO NOT SIGN ON with them will rip you off!!!

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  16. Tony Nelson II

    We have a account with these scam artist I’m still trying to close the account they are the worst company I ever seen they can’t be compared to paypal at all they stole over 700.00 dollar from my company with there so call payment service >>>>>>DO NOT SIGN UP FOR THIS COMPANY IT IS A SCAM BIGG TIME PEOPLE

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    1. Jackie

      We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures.

      Payments may not be processed if information doesn’t match for the payer or payee in some way. We see you’ve had communication with our agents, and they will follow-up about more specific account information privately. Payments that couldn’t be processed will be sent back to the payer and the payer is sent an email notification as confirmation.

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  17. zayad elsanduqa

    WEPAY is the worst Merchant account provider any company can do business with . I had an account with them for 2 Month processing my customer’s credit card . I sold a customer an IPHONE and charged the card , the charge kept saying Pending for 5 days with no answer or HELP from customer service ,Until the cancelled the charge and REFUNDED the money to the Customer , and cancelled the account , NOW IAM OUT $350.00 the price of the IPHONE , DON”T EVEN THING OF DOING BUSINESS WITH WEPAY SCAM >>>>>>>>>

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    1. Jackie

      We apologize for the trouble. We have some rules about what you can and can’t collect payments for on WePay, and unfortunately, iPhones and other smartphones fall into one of the groups for which we can’t process. It would be the section regarding items that require a resellers license. We apologize if this wasn’t clear upon sign up. You will be able to find our terms at the following link.

      http://www.wepay.com/legal

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  18. Douglas Weaver

    At first blush WePay looks great. The UI is slick and works well on Mac, iPhone, and iPad. However, that is the furthest they get in terms of providing a solid service. Here are my main two problems.

    1. The absolute worst customer service ever. I made three phone calls at different times, waited 10 minutes each time and was disconnected. They offer live chat but sometimes don’t respond and if they do are slow and often misunderstanding. Emails also garner no response.
    2. They place a mandatory 3-5 day hold on dispersing payments received, plus it takes 1-2 days to transfer. This means it can take a week after receiving payment before it is deposited into your account.

    Hopefully they can correct these issues and match their presentation. If so I would be willing to try them again. But for now Square remains king for mobile payments.

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    1. Jackie

      We apologize for the inconvenience this must cause. We are always looking for ways to improve our processes and service, and this will help us address any holes that we may currently have. We do strive to provide the best customer service, and if that isn’t delivered, then we will review these interactions to learn from them. We hope that you can give us another chance in the future and if there are any further concerns, please let us know.

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  19. Michael

    I wish I knew why my experience has been so different from the others here. I posted in January about my positive experience using WePay, and since then it’s continued to be excellent for me. Here’s a screenshot from a fundraising campaign I did recently:

    http://i.imgur.com/8oXNQZy.jpg

    The main thing I can suggest is that with WePay being so different from other payment processors, go over your intended uses with your account manager as thoroughly as possible when they call to verify your account. Let them know of anything unusual you might be able to anticipate about the people who will be paying you, if you’re aware of anything. For example, if you might have a number of people using the same IP address because they share an internet connection. Or a lot of people using prepaid debit cards or gift cards. I haven’t had any situations like this, but if I were a payment processor I can imagine a lot of scenarios where things that may be entirely legitimate need some extra scrutiny on their end. WePay is unique in how obsessively they strive to avoid chargebacks, and it comes with the downside of the service not being suitable for everyone. Perhaps more thorough training of their account managers on what to ask in the verification interview would head off many of the issues people here are having before they happen. And it sounds like their customer service needs work too.

    If you anyone reading this is thinking of giving WePay a shot despite the other experiences given here, try starting with just a couple of smaller transactions in your first few days of operation to see how smoothly it goes (or doesn’t) before opening to a large number of purchases or donations. Consider it like getting to know a potential love interest and seeing if you’d be a good fit for one another. A lot of times it won’t work out, and it’s best to find that out early on.

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    1. Phillip Parker

      Hi Michael,

      Please reply to this comment with your charity’s name and location in order to authenticate your testimonial. Thanks!

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      1. Michael

        I’m not a charity, I’m a business providing services for authors. WePay’s fundraising feature doesn’t require being a non-profit, only that you clearly state what you are raising the funds for and that it isn’t for anything prohibited in their terms. In the case above, it was to raise money for an event some of my authors put on. The event registration feature WePay offers wasn’t quite the right fit, as we didn’t need registration and the contributions were voluntary, so we did a donations page instead.

        I posted here in early January about my initial experiences with using WePay for invoicing, and subscribed to the comments to see if anyone with a similar profile to myself turns up with issues, so I can hopefully have a heads up before they happen to me. I only trust payment providers to a degree after my experience with Paypal, and would leave WePay in an instant if they did me wrong and post here why I left. Unlike larger providers like Paypal, there still aren’t a huge number of reviews out there, so I’m thankful for pages like yours where we can share our experiences. I joined WePay because their invoicing appealed to me, but proceeded cautiously after reading the reviews here, asking a lot of questions during my phone interview to ensure I understood what I could and couldn’t do, and they understood what I wanted from them.

        I don’t think WePay is a good fit for everyone, which is why I’ve made it clear I can’t provide a wholesale recommendation, and cautioned people not to jump in too quickly. Contrasting my own experience to others here, I can only guess that my particular use of the service fits with whatever WePay looks for in a client, and so far they’ve fit mine, minus not being able to use them for everything I’d like. From reading the other reviews, I think WePay needs to make it clearer what they expect and what customers can expect from them, so that the things happening to other reviewers don’t continue. And when things do happen, they need to resolve them better. As it is now, I have no clear answer why I’ve had a great experience and others have had horrible ones. Then again, I know people who’ve never had issues with Paypal, whereas I had a bad one that put me off ever using them again.

        Even though my experience has been positive, I’m disappointed that their terms forbid some of what I’d like to do. As I lamented in my comment from January, they don’t allow the sale of digital goods such as ebooks. Which is a shame, as I’d recommend them to my author clients if they did. It’s so easy to add WePay buy buttons to a website, but that doesn’t do my authors any good if they’re not allowed to sell ebooks with them. I’ll also be opening an ebook store of my own soon, and would’ve liked to integrate with WePay. Instead I’ll be using Stripe for that.

        I was a long-time Amazon Payments customer and liked them, but even though they allow the sale of digital goods, it seems more games-oriented, and I wouldn’t feel comfortable selling ebooks with them. I worry too much that they’d find some reason to shut my account down for competing against Kindle. I didn’t see anything suggesting such last time I reviewed the terms, but given how aggressive they are in the digital book market I’m still wary. Especially since I’ve found them using records of customer purchases from me (non-book items) in the past to fuel their recommendations engine on Amazon.com, pushing people to buy from them instead.

        Depending on my experience with Stripe, I may reevaluate whether to keep using WePay at all. At the moment, I can see an advantage in not having my eggs all in one basket, so I may stick with WePay for my existing invoicing, etc., and use Stripe for other projects. But if Stripe really impresses me, I’ll switch. The main downside to moving all my business over to Stripe is I’ll have to build some things to aid me in invoicing for my freelance work. I’m already creating a store though, so it wouldn’t be much more effort. After I have some real-world Stripe experience I’ll post my comments on your Stripe page too, if you’d like them. So far things have gone smoothly with sandbox testing, so I’m optimistic.

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    2. Jackie

      Thank you for your kind words and your continued support of WePay! We always strive to improve our processes, procedures and service, and your insights will be helpful in this goal. If you have any concerns, questions or comments, please don’t hesitate to reach out.

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  20. Jesse Schonfeld

    I used the wepay service for exactly 2 transactions. They then, without warning, reversed both transactions and said i needed a resellers license! I do computer repair. What would i need a resellers license for? Their response?
    —-
    Chris
    05:00 | I am sorry, but what you are processing for would require a reseller’s license per our terms, and we won’t be able to process for your company going forward
    05:00 | I am very sorry again
    —–
    He had no idea why HE made this call. Anyway, after this short experience i went with Intuit. They offer everything i need plus a free card swiper. All that and a company i’ve heard of.
    So try this company at your own risk! Just dont process any payments that you worry about them randomly reversing on you!

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    1. Jackie

      We apologize for the inconvenience. Upon further conversation and investigation of your account, we realized the payments were for technical support. We have some rules about what you can and can’t collect payments for on WePay, and unfortunately, technical support falls into one of the groups for which we can’t process. I apologize if this wasn’t clear upon sign up. You will be able to find our terms at the following link.

      http://www.wepay.com/legal

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    2. josh walton

      This sounds familiar as what is this very day is happening to us…we also processed only 2 transactions under only $16 that were from 2 of our clients that we know really well and they know us and they said:

      Jul 01 05:38 pm (PDT)

      Hi Joshua,

      Due to the nature of the payment activity, we can’t process payments for your account. There has been suspicious activity reported with the credit cards charged. At that point, we are required to refund any money to the original card holders in order to comply with the credit card company’s policy. I sincerely apologize for any inconvenience.

      Thanks,

      Andrea

      WePay | Customer Support
      Phone: 855-GO-WEPAY (855-469-3729)
      support@wepay.com | wepay.com
      e could be verified. We have all the due diligence docs.

      Well which is it? That they could not verify aspect even after we provided everything or “the nature of payment activity” – on the first 2 transactions…really. We have everything in order and our product is Web Development – as on the list of their approved dropdown options…

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  21. Rob

    I started a gofundme campaign to raise money so I could go visit my very ill mother who is in hospice. The gofundme page was successful but I haven’t seen a penny of the money. Apparently they use a service called WEPAY. Well, they don’t pay. They seem to have lost my money. When I spoke to their rep, they had no idea where my money was. So I’m still waiting for payment to my bank account my while my mom is in hospice. I am outraged beyond words. WEPAY is the worst financial service I’ve ever experienced. I should have used paypal – although I would have raised less money at least I would be able to use the donation to buy a plane ticket. Take my advice and steer clear of this scam company. I don’t know why they haven’t been shut down for illegal and unethical activities.

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  22. frank krogh

    WEPAY has put all my monies in reserve for 84 days. I was never told this might be done when I signed up for the service. It does me no good, if I can’t get my funds quickly.

    Did you find this review helpful? Yes   No

    1. Jackie

      We apologize for the inconvenience. Payments may be held in reserve if basic account verification isn’t complete. Once this is done, then we’ll be able to upon the reserves.

      To update your account verification, you may refer to the link below.

      https://support.wepay.com/entries/23089638-Trust-Center

      To reference our reserves policy, you may review this link.

      https://support.wepay.com/entries/23066961-Reserves

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  23. BWitt

    I joined WePay about 2 months ago as an alternative to PayPal interested in saving money on transaction fees. I continued to use Paypal until last week when I decided to invoice one of my clients on the WePay system to see how the process went. I invoiced my client $900 and the client (who normally cuts a check immediately upon being invoiced) made the online payment immediately. Then I waited until day 3 while the invoice sat in a pending status before it finally cleared. I immediately withdrew the money to my bank account. That was 3 days ago and I still do not have the money. Hopefully I will see the money in my bank account tomorrow which will be 7 days since it was sent. The fee was 2.9% plus $0.30 which is no cheaper than PayPal. So with PayPal I get immediate access to deposited monies when paid via my debit card and money into my bank account in 2 days for the same fee WePay charged me. And that is if I get the money tomorrow (we’ll see) a 7 day turn around. Why would anyone would use a service to get electronic payments which takes longer than snail mail takes to deliver a hard check with no fees. This was the absolute worst electronic transfer experience I have every had. I will be closing my WePay account as soon as I finally get my money on this one transaction and sticking with PayPal. The whole point of paying exorbitant transaction fees is to speed up the access to one’s money. WePay does not deliver this benefit.

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    1. Jackie

      We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures, and we’re very sorry that your payments took longer than usual. We want to make sure that you get your payments as quickly as possible, and if you do not see the funds in your bank account yet, please let us know and we’ll track it down for you.

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  24. Michael

    WePay is very misleading with their marketing. Only hours after setting up with WePay an account, they advised us they, (WePay) does not provide service to attorneys or any legal format because of what they claim is a “high charge back rate” we are not sure what kind of attorneys or legal formats they have been working with in the past, but our firm has been in business since 1980. In 33 years we have only had one (1) clients who requested a refund because they did not like the outcome of their legal issue, and we have had no chargebacks in 33 years. We where told that our firm “does not fit their profile at WePay because of the possible chargebacks in our industry”. ARE THEY JOKING? They wanted us to give them more information for their underwriters to review, but we stopped the application from going any further and advised them that “we” do not want to do business with WePay based on their attude towards “our business profile”. We wonder how long WePay will be around with a business operation like the one they have set-up and what does their customer base look like? The first thing you find out in business there is no 100% of anything. So if WePay is looking for a 100% format of no risk, we wish them luck in the real business world. Some of their investors may be asking for a their investments back in WePay as they go forward when they are pushed out of the market by other professional credit card processors…

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    1. Jackie

      We apologize for the inconvenience this must cause. We are always looking to improve our processes and procedures, and this feedback will be valuable in order for us to do so. If you continue to have any other comments or concerns, please don’t hesitate to reach out to us.

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  25. Robert M

    We had a bad experience with Wepay also, they completely just dropped us and said they cannot assume the risk even though we have had no charge backs to our account. We expressed concern that we were not in violation of their TOS and they confirmed that we weren’t. They would not elaborate on the reason accept that they just cannot assume the risk for our industry (parts sales and consulting), although we were not in-violation of their TOS, they jut plane dropped us and left orders pending (we did get our last processed orders). We told them that it probably is in our best interest to terminate them as a merchant company as well as their Tolerance for Risk seem woefully low. Also note: We did not receive any notice until a customer placed an order, not the time we would expect a reputable company to tell you they have dropped your company.

    Below is a pasted chat we had with them and our final comments (you decide):

    /////////////////////////////////////////////

    Sophie (WePay Support)
    Mar 19 12:30 pm (PDT)

    Location: USA (Cary, NC)
    On page: https://www.wepay.com/home
    IP address: 99.127.44.154
    Talked with: Shehryar

    rdmjr11@gmail.com
    12:02 | knock knock

    Shehryar
    12:02 | Who’s there?

    rdmjr11@gmail.com
    12:02 | lol
    12:03 | Was wondering if you guys have re reviewed our website yet? Seems there was some confusing about what we do

    Shehryar
    12:03 | May I have your e-mail address so I can pull up your account?

    rdmjr11@gmail.com
    12:03 | rdmjr11@gmail.com

    Shehryar
    12:04 | It looks like we did review it, but it looks like the decision couldn’t be overturned since it seems like you are operating an industry that is historically prone to disputes and chargebacks. Unfortunately, we can not take on that risk
    12:04 | I’m very sorry!

    rdmjr11@gmail.com
    12:04 | what Industry?
    12:05 | We are not in violation of your TOS

    Shehryar
    12:06 | I didn’t say you were, but it seems like based on the information submitted, we’ve determined we can not process payments for your accounts. I’m very sorry

    rdmjr11@gmail.com
    12:06 | you guys are not being honest with me

    Shehryar
    12:07 | I am being honest with you. I am telling we can not process payments for your account based on the information that you submitted into us. Perhaps you can clarify it again, what is it that you do exactly?

    rdmjr11@gmail.com
    12:09 | We sell parts, made by us or reconditioned OEM parts, and consulting (with prior approval from you guys), Body SHop Repair manging Excel Workbook on Disc that we ship via USPS.
    12:09 | Not sure what the mix up is, we have another website but we use Square.com for that website. THe two websites serve different markets.

    Shehryar
    12:10 | Right, that’s the information I see here as well. Unfortunately, our banks and processors have determined that we can not process payments for that type of industry at this time due to it historically being prone to disputes and chargebacks

    rdmjr11@gmail.com
    12:10 | The website we use Square.com serves custom car services and has nothing to do with you guys.
    12:12 | Thats BS, because the items we sell, everyone sells and you wont specify wich items are in violation or specify anything else for that matter, you just copy and paste text. So are you in violation of the TOS we agreed too?
    12:12 | because a TOS goes both way!

    Shehryar
    12:12 | I just did. I told you the specifics

    rdmjr11@gmail.com
    12:12 | you guys are costing us customers and money as we speek
    12:12 | no specifics, you just saying no

    Shehryar
    12:13 | We do reserve the right to not process payments for an account, I’m very sorry. This decision is final

    rdmjr11@gmail.com
    12:13 | an account for the reason specified in your TOS or for any reason at all?
    12:14 | because the bolgisphere will certainly get a ear full from us…
    12:14 | JUst dropping someone for no appearent reason then your scared.
    12:15 | Send me the TOS we agreed to

    Shehryar
    12:15 | http://www.wepay.com/legal
    12:16 | Please refer to section 36 that states we do reserve the right to not process for an account. As previously mentioned, we can not process payments for your particular industry because it is historically prone to disputes and chargebacks. We can not accept that risk.

    rdmjr11@gmail.com
    12:26 | Ok, I figured there was a mis communication but it seems you guys just plain suck and given the level of Risk you can assume, I would also say you woefully under capitalized and will probably go chapter 13 anyway. So, if I were you as a paid employee, certainly update your resume as well. Given the under capitalization of your organization then we would be smart to stop doing business with you as well, also note, because this is my conversation also, we will be doing our own copy and pasting into any blog or message board willing to allow a user name and password. So yea, terminating our relationship with you is probably the best thing, I for one would rather not loose our funds because of your under capitalization and Risk Tolerances. Given the fact our business volume is currently less then $500 and you say you cannot assume the risk of a charge back only confirms our suspicions. So yes, we will be removing you guys and good riddens. Go to the bank, maybe get some operating capital why don’t ya, geez….

    Shehryar
    12:28 | Bye, have a great day!

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    1. Jackie

      We apologize for the convenience this must cause. We have attempted to process payments for car customization merchants in the past. Unfortunately, this industry has been prone to chargebacks and disputes. While we would love to be able to continue providing our services to this industry, our banks and processors restrict our ability to do so. We wish you the best in your business and hope you find a better fit.

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  26. Jen

    This is my live chat experience with WePay.com. I had a verified account with no problems for several months. One day I logged in to find over $300 worth of orders (that had already been sent out), had been RETURNED to the customers without any notice from me. My account was at just $50 dollars and all my other money was missing. I wrote in to ask what happened, and will let you decide for yourself if this is the kind of company that should handle your money.

    I have removed by business email below so this cannot be misconstrued as advertising my business.

    ======================================

    01:39 | I need help

    01:40 | hi there

    01:40 | the other day, i had a number of sales that had come through

    01:40 | okay!

    01:41 | those sales completely disappeared
    01:41 | & i had no warning
    01:42 | so my sales disappeared, & I contacted alex, who said they needed to verify my account, even though I already had verified it, and had gotten an email saying I had

    01:42 | may i have your email?

    01:42 | ====removed=====

    01:43 | thanks!
    01:43 | okay i see here that we were unable to verify your infroamtion
    01:43 | so ufortunatley we won’t be able to process payments for you

    01:43 | what information is needed still?
    01:43 | and why do I not get notified until AFTER the fact?
    01:44 | I have to contact you to find out my money has disappeared?!

    01:44 | i’m so sorry, it’s procesed through our review team
    01:44 | all i can see is that the transactions have failed and we will not be processing your payments

    01:44 | But why?
    01:44 | I’ve lost over $300 already
    01:44 | why on earth would you not tell someone about this?
    01:45 | hello?

    01:46 | still here
    01:46 | i’m very sorry but we are not going to process your payments

    01:46 | well i hear what you are saying but I do not know WHY.
    01:47 | and I also would like to know why I was not informed up front.
    01:47 | why I have to go through the process of logging in, seeing no money, & contacting We Pay

    01:47 | i’ll pass your feedback along in terms of the notification
    01:47 | and all i can see here is that our review team could not verify some information provided about your account
    01:47 | i’m not privy to which informaiton i apologize

    01:47 | well why wouldn’t they just ASK me instead of shutting it down?

    01:48 | you should have received an email to the effect that we could not verify your account
    01:48 | I did not receive such an email.

    01:49 | how do I at least get the $50 out of this ridiculous account

    01:49 | it looks like those funds will be available to you in March

    01:49 | WHAT???????!!!!!!!!!!!!!!!
    01:50 | it’s already cleared & done with!!!!
    01:50 | It’s $50
    01:50 | I lost over $300 using WePay
    01:50 | this is insane!
    01:50 | please help me Emma

    01:51 | i’m very sorry but your funds will be available in March

    01:51 | WHY
    01:52 | We Pay is not a bank. You cannot just hold funds for no reason

    01:52 | i’m very sorry but we can’t verify some information so we will hold onto the funs in a reserve

    01:53 | This is easy. Tell me what information you need to verify. Then send me my lousy $50. I know WePay cannot legally hold on to this money.

    01:54 | i’m sorry i cannot take this infromation via chat
    01:54 | youre more than welcome to call in
    01:54 | 855-469-3729

    If you have feedback about our tools or merchants or anything else, we’d love to hear that too! Let us know by emailing feedback@wepay.com.Thanks for your feedback! And thank you for being a part of our effort to build a different kind of payments company.

    Sophie Monroe
    Director of Customer Support

    =============================================

    My phone call with them went the same way. No answers, just run around & pushing my questions away. I still don’t have my lousy $50 (since it’s not the arbitrary day they decided will be in March.) And I have a bunch of customers with my product, but no payment.

    To Recap:

    1. I completed all the info they asked for, & began to process orders with no issues or customer complaints.
    2. I logged in to find $300 worth of order money GONE & refunded to customers with no explanation or warning.
    3. Next I am told that in addition to this money being gone, We Pay will not process orders for me anymore.
    4. I ask WePay why & they give me NO answer.
    5. Next I am told that WePay is holding my remaining funds of $50 until March (which is about 3 months from when this happened.) I was never given a date in March, just told my funds would be available then.

    My advice? We Pay cares ZERO ZERO ZERO for customers and customer experience. Run, don’t walk, away.

    Thanks for your help & great service WePay!

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  27. WePay Sucks

    I signed up for WePay despite TWO friends warning me about their own experience. I guess it was just easy to sign up for, & I needed a quick way to process payments online. So I signed up, made a few buttons on my site, and got all my information verified. You have to verify your business name, bank account info & other stuff which is fine.

    I had zero problems. No customer complaints, no disputes, nothing at all except happy customers. All my customers paid for was a small shipping fee or just $20 to re-order a product in case they needed a double order.

    Out of nowhere, I got an email stating “Your account can not be verified” which is untrue to begin with. My account has been FULLY verified in their “Trust Center” for months, with NO issues or additional questions from them.

    The email stated, “We could not verify the information you submitted to verify your account. You will be able to withdraw your available balance. However, all pending payments will be cancelled and you will no longer be able to use this account to accept payments.

    We’re sorry for the inconvenience. If you have any question, please contact Customer Support, or refer to our Terms of Service.

    Sincerely,
    WePay Customer Support ”

    So now my customers cannot buy from my site or pay shipping. How do you not contact your customers with questions or let them know, “Hey there, we noticed an issue & would like to give you a chance to correct it, otherwise we’ll have to close your account.” Especially to a customer with no complaints?!

    This is the EXACT same scenario that happened to my 2 friends. They both opened an account, got verified, & began to process payments. Not high volume, nothing porn or crazy or illegal. No customer complaints. Yet out of the blue one day, WePay says “Thanks for letting us take a bunch of fees from you & your customers, now SCREW YOU” without any warning.

    I STRONGLY advise against WePay. The worst part is, when you contact “Customer Service” (laugh), they give you the same sentence over & over again & do not answer WHY your account was closed down.

    So not only do they not question you before they close you down or warn you before they close you down – they also will not tell you why they closed you down. All they say is, “We’re unable to continue to process payments for you any longer.” It’s like talking to a wall & absolutely the WORST way to treat customers, especially people whose livelihood is affected by their service dramatically.

    Hello??!!!! WePay.com owner??!!! You NEED to provide real & concrete answers to your customers before you decide to ruin their business! Or, better yet (work with me to imagine this now…) you could talk to your customers BEFORE you shut them down without warning! OMG! Can that kind of thing be done?!

    Not with WePay.com. I am the 3rd victim I know PERSONALLY, minus all you fine people. I am going to stick with Square Up now. I’ve had them the whole time & have had no problems with them. I can’t process web orders but I can take phone orders & send invoices & that will do for now.

    The owner of WePay.com should seriously be embarrassed about how customers are being handled and treated. WePay will fail, because they do not understand how to treat people, least of all business people. Which is kind of their target market. Good luck with that.

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  28. Jeff H

    I’m beginning to believe that my money in my WePay account is lost. It’s been sitting for more than 4 weeks “in reserve”. I’ve opened 4 or 5 support tickets (#209651, #208621, #207420, #213082, #213469). Each time I get an e-mail a couple days later saying that the ticket has been “resolved”. I check back at my funds, and they’re still sitting in reserve. I’ve verified everything in the “TRUST CENTER” except for linking my Facebook account (which I refuse to do). I’ve e-mailed a picture of my government issued photo-ID. I’ve had numerous conversations with their customer service and each time they say, “they’ll look into it”, but nothing ever comes of it. STEER CLEAR OF THIS SERVICE!

    Did you find this review helpful? Yes   No

    1. Jeff H

      Soon after posting this complaint, I was contacted by a Sales Manager at WePay. He was friendly and extremely apologetic. Apparently my account was stuck in some sort of limbo. They released my funds from reserve that day, and added an extra $50 as an apology. Although the process was a frustrating one, I have received my funds and I consider the matter completely resolved. After speaking with the WePay representative, I trust that if I were to use WePay again, the account verification issue has since been resolved, and that my funds would be more immediately available.

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  29. ALEX

    Found Wepay and was really happy I can finally get rid of Paypal,, BIG MISTAKE,, I registered, built a store advertised—this took several month’s of my time plus money I used to advertise on Facebook and Google,, I finally get my first sale,,,they tell me not to ship until payment clears,, 3-4 days later I get an email MY ACCOUNT is closed—No reason at all given–wasted time and money—Can’t get a straight answer from anyone

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  30. Cassandra Davis

    WePay is not a reliable, friendly or efficient way to deal with funds. They SAY they take only 3.9 percent from the collected total but they took out over 8 percent of one of our contributions, KEPT the fee and returned the donation to the donor saying they could not, first, verify the donors information THEN saying they could not verify OUR information. This went back and forth for over a week. We cancelled our account with them AND with their cohort, gofundme. I can only see that they process funds from certain people who are of a common ethnicity and try to rob and/or refuse the rest. What an awful experience! They need to be investigated and shut down!

    Did you find this review helpful? Yes   No

    1. Jackie

      We apologize for your experience. Donations made through our partner sites may incur a fee through that partner, which it looks like may have happened in this case. I’m so sorry if this wasn’t made more apparent upon sign-up.

      WePay prides itself on being a fair and diverse company. We do not discriminate based on ethnicity, religion or beliefs. There are conditions in our terms of service that state we will not process for or condone payments for anything that promotes hate, violence, racial intolerance, or the financial exploitation of a crime. You are welcome to review those terms at the link below.

      http://www.wepay.com/legal

      I apologize again that your experience was not up to the strict standards that WePay holds itself to. I wish you the best of luck in your endeavors.

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  31. Michael

    After reading the reviews here, I was reluctant to try WePay, but I wanted an easy way to both collect invoices from graphic design clients, as well as set up a small store to sell some things. I didn’t want to use Paypal, because of a problem I had with them double-dipping in my bank account (that took weeks to get resolved). I’ve been a long-time Amazon Payments user, which had the invoicing aspect covered since I took the time to build my own page for that a few years ago, but the prospect of coding a store wasn’t something I wanted to spend time on.

    The morning after setting up my account for my registered business, I received a call from WePay to verify my details and was assigned an account manager. After that I nervously sent a client an invoice, warning her that this was a new and untested payment system for me so we might have to go back to Amazon Payments. She paid, and the payment completed a few minutes later. Withdrew the money to my bank, and it cleared in about 4 days. Sent another invoice to another client not long after that, and payment also completed quickly. That one cleared to my bank sooner. Finally I set up my small store, where I had about a dozen customers in a few weeks, and in every case payment completed within a minute or two. Withdrawal for those funds also only took a few days.

    I haven’t needed customer service for anything, so I can’t speak to how well they handle that, but at least the collecting and withdrawing of funds has gone smoothly for me. In trying to figure out why my experience has been so different from what’s been posted here, the only thing I can think of is that perhaps being a verified business makes a difference. Considering they have advertised WePay as a way to easily collect anything from funds for a kid’s soccer trip to money for utilities from roommates, it sounds like they could use some improvement in how they handle personal accounts. As far as my business experiences goes however, I’m very satisfied. I only wish they’d allow sale of digital goods, as I’d like to be able to recommend the service to my author clients for selling ebooks. Too bad.

    Did you find this review helpful? Yes   No

    1. Jackie

      Thank you for your kind words! We have verification procedures in place that help us process payments faster, which your account manager likely went over with you. We do review these procedures regularly to make the experience for all users better, so we appreciate the feedback.

      We thank you for your continued support of WePay!

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    2. Kitt

      How did you use Amazon Payments to do Invoicing? I used their “pay now” buttons, but have not been able to figure out a way to do invoicing. I have searched through their help section on this and found nothing.

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      1. Michael

        Hi Kitt,
        Sorry if I worded that part poorly. I had to build my own invoicing using their API to create dynamic pay now buttons. Nothing fancy, but it got the job done. Their libraries makes it pretty simple as far as the button part goes (See http://aws.amazon.com/code/Amazon-FPS?browse=1 ), and then it’s just a matter of putting together a system to send an invoice with the button.

        Just recently though I came across this website, which seems to be the only invoicing service that supports Amazon Payments: http://www.simplifiedbills.com/

        From what I can tell they just charge a 99c flat fee for each payment received. Even though I’m using WePay for invoicing now, I might give this a try.

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  32. Sara Reyes

    As a company, WePay is very unprofessional. This company does not operate transparently, nor do they communicate. I emailed them three times. Not once did I receive a response. The people that donated were primarily family members, with a few friends. I was one of the donors, along with the person managing the account.

    1) All of fall, I’ve been collecting money from family and friends for charitable cause.

    2) Early December. My bank account was set up and shown as verified

    3) Despite people donating money to WePay for the cause, no money was ever deposited in my verified bank account for several weeks. I, a donor myself, I know the money was immediately taken and processed from all donors.

    4) Dec 17. I talked to LiveChat to inquire about the issue. She asked whether my account was verified and I confirmed. She asked for my account ID presumably to double check the account’s verification. She said that she could not identify what the problem was and suggested I email review@wepay.com. I sent the email that night.

    5) Dec 27. 10 days later… no one replied to my email. I talk to LiveChat again. They said my funds are in reserve (which was not indicated to me in my previous LiveChat). They said I have to go to TrustCenter to answer more questions, which I do, including my SS# (which I now regret doing). I asked how long will it take for them to review this information, they said they will review that day and I will be notified by email. I never received an email and no changes were made on my WePay account.

    6) Dec 28 I contact LiveChat again. Now I’m told the money cannot be taken out for 12 weeks (again, no mention of this from any of my previous LiveChats). I’m told they will expedite the process. I send another email to review@wepay.com to ensure the process is being executed. They of course do not respond.

    7) Dec 28, in the evening…out of the blue, I get an email saying all of the money has been refunded back to the donors. I immediately call 1-855-GO-WEPAY support line. The person on the phone say it’s the donor’s bank issue… I ask how can that be? I was one of the donors and the money was taken out of my account months ago… he says he has no idea. Tells me I have to email review@wepay.com again. I say I don’t want to email again because no one has replied to my previous two emails, and that I need to talk to someone who knows what is going on. He says no one can help me except for them.

    8) Dec 28. I email review@wepay.com and I contact live chat again. LiveChat said my account has been closed and the decision is final. They refuse to answer any questions I have about the situation and ignore my attempts to understand the situation.

    Every time I talk to LiveChat, I get a different answer or new information that wasn’t (but should have been) brought up earlier. Their support phone line has no idea what’s going on. Their review@wepay.com folks do not return emails. I do not even get a pre-notification before something as drastic as ‘full refund of all donations’ gets executed.

    This company does not operate professionally, and I intend to make formal complaints with the FDIC, FTC and the BBB.

    Did you find this review helpful? Yes   No

    1. Jackie

      We apologize for the experience you have been having and we appreciate your patience. This is certainly not the level of service that we want to provide for our users, and we appreciate you taking the time to provide us feedback on your experience. We hope to be able to give some additional information regarding your account.

      There are three different verification steps: bank, personal and account. As you mentioned, your bank account was verified early December, though no funds were deposited because the other two verification steps were not completed. We apologize for the miscommunication when the agent asked whether your account was verified. You acknowledged your account was verified, when it was actually only your bank account that was verified, and this should have been clarified at that time. The agent did notice your personal and account information were not verified, and therefore asked you to email review@wepay.com. After speaking with a second agent, you were requested to go through our Trust Center to get your personal and account verified. We’re sorry that you weren’t sent to the Trust Center sooner and for the misunderstanding.

      On December 27th, you completed our Trust Center but hadn’t heard back from us. Once again, we apologize for that. The holiday set us back a day, and we understand that is not an excuse, but that is the reason as to why you did not receive an email later that day.

      On December 28th, your account was reviewed through the Trust Center and when we were contacted at 9am, you were informed you would not be able to withdraw for 12 weeks. This wasn’t explained to you previously, because at that time we did not have all the necessary information to verify your account, which prevented the ability to withdraw. Later that day, after attempting to verify your information, we were unsuccessful, and therefore would not be able to process payments for your account. Our Terms of Service state that if we cannot verify the information, our services may not be offered and so the money previously collected on your account was refunded. You may review those terms at the link below.

      http://www.wepay.com/legal

      We apologize that for all the different answers you were receiving whenever you contacted Support, but at each of those times, there was only so much information available. Once we received additional information, the account was reviewed again.

      We wish you the best in your endeavors.

      Did you find this review helpful? Yes   No

    2. Andrea

      I hope that you see this message. I am “missing” $6500 from WePay and they have “no record” of it. Did you ever file with the BBB?

      Did you find this review helpful? Yes   No

  33. Panna

    Every single review website is saying the same thing about WePay, people are getting scammed, WePay is making businesses look bad infront of their customers. Someone from WePay responded on the forum of this one site just to do some PR Image Repairing, claiming that they had employees in their Risk Department flagged accounts left and right. Hmm employee of a company, we wonder who told them to do that. Could it be the mangement of WePay to tell Risk to flag every account….He then responds in quotes “its better”.

    We charged 2 amounts (small ones) and they reversed them 2 days later claiming the account wasnt verified. So we verified the account and charged the amounts on Monday, its now Wednesday and the payments are still pending. We gave them 1 small amount under $20 and have the feeling they are just waisting our time.

    The second WePay screws us over we’ll let you know. In addition, they claim to call your buyer/customers and start to ask all types of questions to get your customer thinking your trying to scam them. WePay’s actions scare the customer, the customer disputes the charge, and then WePay trys to stick you with a $35 chargeback fee. This could be the new avenue they are going into to make money.

    We Pay should just stick to processing transactions and only flag the account if the merchant cant back up they shipped the products and have valid tracking numbers. Otherwise if you (wepay) keep this up, you’ll be out of business in no time. Your reputation online is horrible.

    Did you find this review helpful? Yes   No

    1. Penna Demma

      Followup to WePay.Com comment, everything that people say about this payment service is true. Nothing but excuses they give you for holding funds and cancelling payments. We have steered clear away from this con artists. 3 small payments took 9 days to clear until they came up with an excuse to hold them furthere. We didnt trust them to begin with so thats why we only gave them such small payments to see what they would do. Low and behold it was true. When we told support to close our account immediately, they closed the account in mere seconds but never bothered to reverse the payments back to the people, hese stealing money from people!

      Did you find this review helpful? Yes   No

    2. Jackie

      We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures, and it’s very rare that we reach out to payers.

      When a payment is placed, the funds will be removed and held in reserve by the bank to ensure the funds are available to complete the payment. Since these payments couldn’t be processed, we released the authorization on those funds, but it can take the card issuer/bank a few business days to post the release. At this time, the funds should be available on the payers’ cards.

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  34. Barbara Jeffers

    This is really sad. I set up an account with the web site “Ever Ribbon” asking for donations to help raise a reward to find the person that murdered my daughter just a month ago (Nov 5th, 2012). Although there is not a lot of donations, I can’t get the wepay thing to release the funds. I am heart broken over the loss of my daughter….no one will ever know how sad I am….and I can’t get this stupid site to release the funds so I can give them to the Maricopa County Sheriff’s Office to go into the Silent Witness reward funds…. I don’t know what to do….

    Did you find this review helpful? Yes   No

    1. Jackie

      I’m truly sorry to hear about your daughter. Withdrawals typically take 1-2 business days to complete, as it takes some time for the receiving bank to post the funds. At this time, I do see the donations are currently in your possession, and I hope it helps in finding closure after this tragic event.

      Did you find this review helpful? Yes   No

  35. Linda

    I have tried contacting wepay.com several times regarding withdraw of donatins; the telephone # that is provided is worth nothing. I can never talk to anyone I get an answering service, I’ve emailed and they seem to not understand the question. The problem is this; when you want to get the withdraw , their web site as that you enter your checking account, route # along with your pass word to get into your bank account. That is my problem! I am not giving anyone let alone some company that I know nothing about my password to get into my bank account. This is ridiculous, and when I asked by email why are they asking for this, the only answer I get is ” that is the only way they can pay me is by check”. they never answer the queston of why they need my password to my bank account.

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    1. Jackie

      I apologize for the confusion. The method of bank account verification you referenced is Instant Verification, which would involve inputting your online banking credentials. This information would be securely encrypted and sent to your bank to see if they match what the bank has on file. However, this is not the only method we offer, as we understand the hesitation that you’ve expressed. We offer two other methods of verification that would not involve this information. You may submit pictures of a government-issued photo ID and a voided check, or you can request microdeposits. As a final withdrawal method, we offer a paper check sent in the mail.

      I hope this helps to answer your concerns. The security of our customers is our top priority. You’re welcome to review our security measures here.

      http://www.wepay.com/security

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  36. Dale Kight

    My customer pays on Tuesday, Wepay got the money but would not release to me until my customer confirmed his bank account. He confirmed his account and now 4 days later. Wepay is still holding the payment to me (pending) Too much of a delay with Wepay. Seems like they are using the money to flow the business and not paying right out to merchants. Very poor and slow service

    Did you find this review helpful? Yes   No

    1. Jackie

      I apologize about the delay in receiving your funds. WePay does have a confirmation process involved with using a bank account, as we do not want to be transferring the funds from the wrong account. Once a bank account is confirmed, it can take 1-2 business days for the payment to post from the payer’s bank account. Please bear in mind that holidays and weekends may cause a bit of a delay. The payment in question was made right before Thanksgiving, which most likely contributed to the wait.

      Did you find this review helpful? Yes   No

  37. MicroBikiniMassacre

    After using WePay for well over a year and collecting funds from lots of happy customers for tree seedlings I added a second store. This store sold bikinis (micro and micro mini bikinis, as well as tube dresses) that I create myself. There was no nudity pictured. Some tops and dresses were semi-translucent but would not be considered pornographic or obscene by any normal standards. You can see similar items being sold all over Ebay and Amazon. When the idiots at WePay saw my swims they immediately locked down my account. I assure you that it had nothing to do with anything else. These people are not dealing in reality… As much as I hate PayPal and Ebay and Visa/MasterCard, WePay has now earned a spot in that very special place in my heart as well. *#@% you WePay..*#@% you up your stupid ^$$es.

    Did you find this review helpful? Yes   No

    1. Jackie

      I truly apologize about the inconvenience this causes. We do not take account closures lightly, and we found this one to be a particularly difficult decision for us, as this customer has been a pleasure to work with. Our banks and processors have some rules about what you can and can’t collect payments for on WePay, and unfortunately, payments for this second business fell into one of the groups for which we can’t process. You will be able to find our terms at the following link.

      http://www.wepay.com/legal

      I sincerely wish you the best in your business endeavors.

      Did you find this review helpful? Yes   No

  38. John S.

    Don’t use WePay.com – Payments held in “pending” limbo

    Like many of the other comments, my payments were held perpetually without explanation. It’s embarrassing for me as a professional company to be contacting customers about this, and at this point, I have already rendered my service and I don’t know if I will actually get paid. WePay.com doesn’t have their act together. I recommend going somewhere else.

    Did you find this review helpful? Yes   No

    1. Jackie

      I apologize for the inconvenience this may cause. Payments can take up to one business day to process, and we send an email once it’s complete. We do recommend, because of this delay, that goods and services be rendered after this notification is sent. I’m so sorry if this wasn’t made more apparent, and we do our best to get the funds available to you as soon as possible.

      Did you find this review helpful? Yes   No

  39. Karen Koppy

    I tried to pay for a conference through WePay (it was listed as the only option for online payment on the brochure). I attempted to “verify my account” and they asked for SS#, etc. After I had entered all the pertinent info, they said they still could not verify my account and wanted me to download my drivers’ licence or other legal document. I tried another approach with the entire website address given on the brochure, rather than just “wepay.com”. The appropriate item came up and I checked that I’d pay with a credit card. The first card number I entered came up “your credit card is expired”, which it definitely isn’t! Then I tried another card and the same thing happened. When I tried to call them, a recording said “the party you are trying to read is unavailable…..”. When I tried to chat online, the site was so screwed up that it didn’t work. Now I’m worried about giving them all my info. I should have known better, but the organization presenting the conference is a well-respected professional organization. I left a message for them to call me. It will be interesting to see what happens. This site is very unprofessional.

    Did you find this review helpful? Yes   No

    1. Jackie

      State and Federal regulations require us to verify the identities of all people using WePay to accept payments. We have always required social security numbers to remove money from the system, but we recently changed how and where we require it. We wanted to be more upfront about it and we wanted to collect additional info to ensure we’re doing a good job verifying users. You will only need to do this if you’re collecting payments on WePay. Since it sounds like you were only making a payment, this step does not need to be completed.

      Our site does require a four digit year for the expiration date, so if you were inputting a two digit year, that may have caused the expiration error to come up.

      I truly apologize for the inconvenience. If the site continues to give you trouble, please contact us directly. We’ll be happy to troubleshoot and do any necessary site updates and fixes. We thank you for this feedback.

      Did you find this review helpful? Yes   No

  40. David Velardo

    WE PAY is full of excuses as to why they hold on deposits (payments) made with credit cards and that should have cleared from point of transfer. They refuse to show which transactions are bank transfers and which are actually credit card payments. This service is not worth it. We highly recommend to stay away from it!

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  41. Elissa

    Updated Information :

    A- on BBB
    http://www.bbb.org/sanjose/business-reviews/financial-services/wepay-in-palo-alto-ca-1000002832

    Basic Fees 2.9%+30c and 1.0%+30c Bank Account

    https://www.wepay.com/fees

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  42. Laura Lindsey

    WEPAY has been a total NIGHTMARE! They have held and KEPT my customer’s funds. Their customer service stinks and they have EMBARRASSED my company making us look unprofessional to our customers! They contacted my customers by email and made it hard for them to pay. NOT ONE SINGLE TRANSACTION went through or completed through WEPAY. We have over $700 held up at WEPAY. I do NOT recommend this company to anybody. I would rather take my chances dealing with the other demon PayPal than to go through WePay. Even though Paypal freezes your money, they do allow most of your transactions to go through. We Pay hasn’t allowed ANY of our transactions to go through. I will file a former complaint with the FDIC, FTC AND THE BBB. When I questioned them about their practices, they locked me out of my account so that I could not log in. After I threatened them to call the police if they didn’t release my client’s funds, they unlocked my account. Please do not use this service, you will be sorry, like me.

    Did you find this review helpful? Yes   No

  43. Chuck Rogers

    WePay Sucks! Before using them I asked if they do Fraud detection and they assure me that they do fraud detection just like PayPal of google Checkout – Turns out that about half of my web site orders were fradulent and resulted in chargebacks because WEPAY did no Fraud detection whatsoever. This cost my company about $700

    They should be honest with customers and just provide us the order info so we can do are own Fraud detection. WEPAY is BS – Plus there customer service is terrible and almost impossible to get a hold of anyone

    Did you find this review helpful? Yes   No

    1. Jackie

      Each payment that comes into WePay goes through a review process and fraud detection program, but the only information we can use to ensure legitimacy is what is provided at the time of payment. We do our best to catch any suspicious activity that comes into our system. We continuously review accounts and payments for any strange activity. I apologize that we may not have caught these particular payments and value this feedback so we can look into ways of improving our current systems and processes.

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  44. Mary Myers

    I started a wepay account for a former gymnast of mine (I am a coach) that lost his hand in a boating accident a couple of months before his 12th birthday. Most of my experience was okay or as expected. Then I noticed that they were charging double the percentage they advertised for payments made. I emailed several times for an explanation but NEVER got a response. I know I had a good email address because I had gotten a previous response from an account manager about a different question when setting up the account. The account manager directed me to email directly any other questions I had which I did. After no response from that account manager I emailed the general address again (as I had with my first question) again with no response.
    I will never use this site again and WOULD NOT reccomend it to others…

    Did you find this review helpful? Yes   No

    1. Jackie

      I apologize for any confusion and the trouble. It looks like the campaign was using custom forms, which was a pro feature that incurred a higher fee of 6% when enabled. A pop-up would appear to indicate this change in price. I’m so sorry if this wasn’t more apparent. At this time, we have made this pro feature a standard feature in our tools, so custom forms no longer incur a higher fee.

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