AdvoCharge (advocharge.com) is a merchant account provider headquartered in Boulder, Colorado. AdvoCharge is partnered with a number of organizations in Boulder and across the country and offers a 10% discount to members of the Boulder Chamber of Commerce. Founded in 2009, AdvoCharge is aligned with multiple payment processors and does not list any one acquiring bank on its website. Mark Tracy is listed as the CEO and co-founder of AdvoCharge.
- Sales & Marketing: AdvoCharge does not hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: AdvoCharge offers a month-to-month contract with no early termination fee.
- Complaints & Service: AdvoCharge has received fewer than 10 public complaints.
- BBB Rating: AdvoCharge has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With AdvoCharge
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
AdvoCharge appears to market its services through a combination of its website and partnerships with a network of clients. The company’s website actively promotes Interchange-plus pricing as the only rate structure it provides, and it even provides an explanation of tiered rate structures versus interchange. As its name indicates, AdvoCharge markets itself as an advocate for transparent sales tactics in the credit card processing industry, and the total absence of online complaints about the company’s sales team seems to suggest that it takes this claim seriously.
AdvoCharge Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Swiped Rate||Interchange + 0.035% + $0.035|
|Keyed-in Rate||Interchange + 0.035% + $0.035|
|Early Termination Fee||None|
|PCI Compliance Fee||$5 Per Month|
|Equipment Lease Terms||Variable|
As noted above, AdvoCharge exclusively promotes interchange pricing, which is the most transparent and cheapest per-transaction pricing available. The company’s website advertises no cancellation fee, no monthly statement fee, a $5 monthly PCI Compliance fee, a flat monthly fee of $35, and a per-transaction fee of interchange plus 0.035% plus $0.035. These are very competitive contract terms, and we are unable to locate any AdvoCharge reviews that contradict the company’s advertised figures. To the contrary, there appear to be numerous positive testimonials in the comment section of this review and elsewhere online, indicating that most AdvoCharge clients are pleased with the terms of their contracts. We therefore award the company an “A” in this category.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
As of this review, we are unable to locate any complaints about AdvoCharge that accuse the company of being a scam or a ripoff. In fact, nearly all publicly available AdvoCharge reviews praise the company’s customer service and cite its agents’ availability as a major perk. Most of these positive reviews were verified to have been written by actual business owners. Despite the company’s short time in business, this is a highly impressive complaint record. One drawback of AdvoCharge’s service is that it requires merchants to use email as the first form of customer service contact, but the company is willing to place calls at later stages of service if required. This practice has not generated any complaints as of this review.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
AdvoCharge is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+“ rating with the BBB and has had zero complaints filed against it in the last 36 months. AdvoCharge is also not showing any informal reviews on its BBB profile, although it should be noted that customer reviews through the BBB are not subject to verification. In light of AdvoCharge’s clean complaint record through the BBB, we agree with the BBB’s rating.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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