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Altiras Advisors Merchant Services 2023: Reviews & Complaints
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Altiras Advisors is a Carrollton, Texas-based merchant account provider that also offers business financing and online marketing solutions. Founded in September 2015, the company is a reseller of First American Payment Systems products and services. This makes sense considering that the CEO of Altiras Advisors, Tony Norrie, is the former general manager of TransTech Merchant Group and Summit Merchant Solutions, the former vice president of Certified Payment Processing, and the former president of Eliot Management Group, all of which are subsidiaries or resellers of First American Payment Systems. The co-founder of Altiras Advisors, Welby Evangelista, is also the co-founder of Eliot Management Group. The company also advertises Poynt as a POS solution.
Altiras Advisors Payment Processing
Altiras Advisors processes payments for most major debit and credit cards for merchants of all types and sizes. Their offerings include 1stPayPOS Pro point of sale solutions, EMV chip card readers, NFC payments, e-commerce solutions, integrated payment software, a payment gateway, PayFac, climate-friendly solutions, and a large network of partnerships. They also offer Level 2 & 3 B2B payment solutions, including extensive data collection and reporting.
Point-of-Sale System Integration
Altiras Advisors is compatible with various point-of-sale (POS) systems, enabling merchants to integrate their existing POS hardware and software with Altiras’ payment processing services. This compatibility helps businesses streamline their operations and maintain a consistent user experience at the point of sale.
High-Risk Merchant Accounts
One of the standout features of Altiras Advisors is their ability to serve high-risk merchants. They work with a variety of industries, including those considered high-risk, providing payment processing solutions tailored to their specific requirements. This service helps high-risk businesses maintain reliable payment processing while minimizing chargebacks and fraud.
Advanced Fraud Prevention and Security
Security is a priority for Altiras Advisors, as they employ state-of-the-art encryption and tokenization technologies to protect sensitive customer data during transactions. They also provide advanced fraud prevention tools to help businesses detect and prevent fraudulent activities, ensuring a secure payment environment for both merchants and customers.
Dedicated Account Management
Altiras Advisors offers dedicated account management services, providing each merchant with a personal account manager who assists with the setup and ongoing management of their payment processing system. This personalized support ensures a smooth onboarding process and helps businesses address any challenges they might face during the course of their partnership.
In-Depth Reporting and Analytics
Altiras Advisors provides merchants with comprehensive reporting and analytics tools, enabling businesses to track their sales performance, monitor customer behavior, and optimize their payment processing operations. These insights empower merchants to make informed decisions and drive business growth.
Location & Ownership
Altiras Advisors is a registered ISO of Fifth Third Bank, Cincinnati, Ohio. Its Dallas headquarters is located at 2828 E Trinity Mills Rd #350, Carrollton, TX 75006, while its Salt Lake City headquarters are located at 17 East Winchester #100, Murray, UT. LinkedIn lists Tony Norrie as co-founder and CEO of Altiras Advisors, while Welby Evangelista is also co-founder.
Table of Contents
- Costs & Contract: Appears to offer a multi-year contract through First American Payment Systems and…
- Complaints & Service: Has received more than 20 public complaints regarding its…
- BBB Rating: Has been accredited by the Better Business Bureau since 2018 with an “A+” rating but has received 2 complaints and 0 reviews in regards to…
- Sales & Marketing: Appears to hire in-house appointment setters and has received a low-to-moderate number of complaints about its…
Altiras Advisors Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Poor Service|
Moderate Complaint Total
We are able to locate approximately more than 20 negative Altiras Advisors reviews at this time, at least a couple of which accuse the company of being a scam or a ripoff. Complainants primarily mention nondisclosure of fees, misrepresentation of rates, poor customer service, billing errors, fund-holds, and difficulty canceling service. Altiras Advisors is still a relatively new company, but it has amassed a moderate complaint total in its short time of operation. The track record of the company’s ownership team is also not a positive one in terms of merchant complaints. If you have your own Altiras Advisors review to make, please do so in the comments below.
Related Companies’ Complaint Totals
The various First American Payment Systems resellers previously overseen by Tony Norrie have received hundreds of combined public client complaints over the past three years, with very little variation in the types of complaints filed. We will grade Altiras Advisors independently of these other First American Payment Systems resellers, but business owners should be sure to read up on the other companies run by this management team.
Altiras Advisors Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Altiras Advisors. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Altiras Advisors Customer Support Options
Altiras lists phone and email contact information on its website, but it’s unclear whether these channels are dedicated solely to customer support. We have awarded the company a “B” in this section but do not consider it to be on par with the best payment processors for reliable customer service.
Altiras Advisors Customer Service Numbers
- (888) 644-5583 – Sales
- (844) 898-0341 – Customer Support
Other Support Options
- Customer Support Form
- Support email address at [email protected]
Altiras Advisors Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 Complaints
Altiras Advisors has an “A+” with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 2 complaints in the last 36 months.
What Merchants Say
In addition to those 2 complaints, the company’s BBB profile has received 0 informal reviews. A previous review makes an allegation of fraud:
Jimmy ******** is a straight liar and will do anything to get your business, and will cheat you out of your money and this company will back him up and continue to get money from your account . Don’t do business with these people , they will deceive you and steal money out of your account.
Scams and fraud can compromise the confidentiality of a merchant’s sensitive financial information. Business owners should research how to identify scams and other signs of fraud to avoid these situations.
A “B” Performance
Considering Altiras’s complaint total over the time that its profile has been active, we have adjusted the BBB’s rating to a “B.”
Altiras Advisors Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange +|
Altiras Advisors Contract Terms
There is very little publicly available information about the standard Altiras Advisors contract at this time, aside from the fact that it is an agreement through First American Payment Systems. Some complainants mention a three or four-year agreement, while others mention tiered pricing, a cancellation fee of $495, and a rate of Interchange plus 0.25% plus $0.10. We have also found a number of complaints that generally report higher-than-expected fees and undisclosed terms.
A typical First American Payment Systems contract also includes a PCI compliance fee of $120 per year and a non-cancellable equipment lease with the company’s leasing affiliate, Merimac Capital. Businesses should negotiate the terms of their merchant agreements in order to avoid long terms leases and other contract fees to avoid.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Altiras Advisors also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Level 2 and Level 3 Processing Services
In addition to its traditional merchant services, Altiras Advisors also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
Share What You Know
Altiras Advisors is operated by former executives of very poorly rated companies on CPO, most of which are known to enforce long-term agreements with hefty cancellation penalties and high monthly fees. It appears likely that Altiras Advisors follows suit, but we will take a cautious approach for now given limited merchant feedback. If you have any specific knowledge of the standard Altiras Advisors contract, please share that information in the comment section below this review.
Altiras Advisors Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Unknown|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Altiras Advisors appears to hire in-house appointment setters to market its services. It is unclear at this time whether the company then assigns these appointments to independent sales agents in the field, or whether a team of in-house agents travels out to personally close deals. The former seems more likely judging from client complaints. In either case, we have located a handful of Altiras Advisors reviews that mention nondisclosure of fees and aggressive telemarketing by the company’s sales team. The complaint rate thus far has not approached that of other companies in the First American Payment Systems family, but it has crept up steadily since we first published this review.
No Misleading Rate Quotes
Complaints generally mention undisclosed fees and verbal promises that were not honored. At least two of the available sales complaints mention the vice president of Altiras Advisors as one of the parties who misrepresented their costs, which suggests that sales issues may persist regardless of which lower-level sales agent is involved in an account. As a point in the company’s favor, we are unable to locate any misleading rate quotes or unrealistic guarantees in its official marketing materials. If you suspect that the company’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit.
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