Card Payment Solutions Reviews & Complaints
Company Overview
This review is for the South Carolina (formerly, Madison, Indiana) company called Card Payment Solutions. If you are looking for the Santa Barbara, California-based company, see the CardPayment Solutions (California) review.
Global Payments/First Data/TSYS Reseller
Card Payment Solutions (CPS) is a small to mid-size merchant account provider that began operations in 1999. The company is a sales organization that acts as a reseller for several direct processors including Global Payments, First Data (now Fiserv), and TSYS. Although Card Payment Solutions is a reseller, it handles the customer service of its accounts directly. In addition to conventional merchant accounts, the company also offers a zero-fee processing program.
Card Payment Solutions Payment Processing
Card Payment Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile payments, ATMs, online ordering, customer engagement, and e-commerce solutions.
Mobile Payment Processing by Card Payment Solutions
For businesses that need flexibility in transaction locations, Card Payment Solutions offers mobile payment processing. This service enables businesses like outdoor vendors, home service providers, and event organizers to accept and process debit and credit card payments using a mobile device. This feature enhances the convenience of transactions and expands the reach of the business.
E-Commerce Services Provided by Card Payment Solutions
In recognition of the growing trend of online shopping, Card Payment Solutions offers a reliable e-commerce payment processing service. They provide a secure online payment gateway that facilitates the efficient handling of online transactions, fulfilling the needs of businesses operating in the digital marketplace.
Card Payment Solutions' Virtual Terminal Services
For businesses dealing primarily with mail orders or phone orders, Card Payment Solutions' virtual terminal service is an invaluable feature. It allows businesses to manually enter card details into a secure online system, providing a flexible solution for remote payment processing.
Integrated Business Management Tools from Card Payment Solutions
Besides their payment processing capabilities, Card Payment Solutions offers integrated software solutions aimed at streamlining various aspects of business operations. Their suite of tools covers areas like payment processing, inventory management, CRM, and data analysis. By providing these integrated services, Card Payment Solutions aids businesses in enhancing their overall operational efficiency.
Location & Ownership
Card Payment Solutions is headquartered at 514 2nd Loop Rd Ste A, Florence, South Carolina 29505-2848, and is an ISO/MSP of Wells Fargo Bank, N.A., Concord, CA. Dan Christopher is listed as the president of Card Payment Solutions.
Card Payment Solutions Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Clarifying Complaints
Card Payment Solutions shares a similar name with another merchant account provider, leading to confusion in online complaints. Most grievances seem directed towards the California-based company rather than the Indiana/South Carolina-based Card Payment Solutions covered here.
Common Complaint Themes
Common grievances in negative Card Payment Solutions reviews include high or unexpected fees, difficulties in canceling services, and unresolved problems. While these complaints are scattered and not indicative of consistent issues, they highlight challenges in resolving merchant concerns promptly.
Legal and Regulatory Issues
No class-action lawsuits or FTC complaints have been found against Card Payment Solutions. Dissatisfied clients seeking recourse can consider reporting concerns to relevant supervisory organizations.
Customer Support Options
Card Payment Solutions provides live phone support for merchants. While this level of service does not meet the standards of top-rated payment processors for customer service, it adequately addresses most merchant complaints.
Card Payment Solutions Contact Information
- (800) 359-0710 – Toll-Free Support
- (812) 226-4290 – Fax
Other Support Options
- Customer support form
- Customer service via email at [email protected]
Card Payment Solutions Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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Under 5 Complaints
As of this update, the Better Business Bureau is reporting that Card Payment Solutions has been accredited since 2011 and is awarding the company an “A+” rating. The BBB is showing 0 complaints filed in the last 36 months.
An “A” Performance
In light of the company’s low complaint total, we agree with the BBB’s rating at this time.
Card Payment Solutions Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Yes |
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Monthly & Annual Fees | Unclear |
Processing Rates | 1.00% - 4.99% |
Equipment Leasing | Yes |
Three-Year Contract
Card Payment Solutions’ merchant account pricing appears to be influenced by the type of business, its processing volume, and the agent handling the account. According to an agent from the company, there’s a standard 36-month service agreement with yearly automatic renewals. To terminate the service, clients must notify the company 60 days before the contract expires. Additionally, there’s a possibility of incurring a Liquidated Damages early termination fee if the service is canceled during the contract. These terms, as mentioned by the agent, are negotiable.
It is noted that Global Payments, First Data, and TSYS often include long-term, noncancelable equipment leases in their contracts, which could result in higher costs for merchants. Since Card Payment Solutions resells services from these providers, similar equipment lease terms might be present in their agreements.
No Contract Complaints
While the presence of a Liquidated Damages clause and automatic renewal might typically lead to a lower rating, Card Payment Solutions hasn’t attracted the usual complaints associated with these practices. This could indicate that the company either seldom enforces these policies or tends to reach amicable resolutions in disputes. However, business owners should thoroughly review and understand the agreement terms before signing, and, if possible, negotiate the removal of any Liquidated Damages clauses.
Zero-Fee Processing Program
The zero-fee processing program by Card Payment Solutions adds a 3.99% surcharge on all credit card transactions, which offsets the credit card processing fees typically borne by the business. Under this plan, merchants are said to only pay a fixed monthly fee, as transaction fees are passed to customers. This model is increasingly popular, but business owners should verify that no additional one-time or annual fees are applied besides the monthly fixed fee.
Virtual Terminal and Payment Gateway Pricing
In addition to storefront payment processing, Card Payment Solutions also offers virtual terminal and payment gateway services, though their pricing isn’t clearly stated on the website. Potential rates and fees, including those for gateways, technical support, batch fees, and additional transaction charges, are typical for e-commerce services.
From Very Expensive to Very Cheap
Card Payment Solutions offers a range of pricing plans, varying from very expensive to potentially competitive with the most affordable merchant account providers. Merchants are advised to thoroughly examine their contract terms. If you have experienced a Liquidated Damages early termination penalty with Card Payment Solutions, your feedback in the comments section would be valuable.
Business owners should also consider reviewing our list of the top merchant accounts for comparison.
Card Payment Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | No |
Outside Sales Team
Card Payment Solutions appears to rely heavily on recruiting outside independent resellers to market and sell its merchant services. Generally, this practice results in numerous complaints because providers cannot control the sales and marketing tactics of the resellers. As of this update, however, we have located few negative Card Payment Solutions reviews, which may indicate that its policies do not allow price gouging. The company’s use of resellers will not negatively affect its score unless evidence surfaces to the contrary.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
Card Payment Solutions does not prominently list any rate quotes or guarantees that could be considered misleading. As of this update, the company is strongly promoting its cash discount program, which adds a 3.99% surcharge to each customer’s total in order to reimburse the client for the cost of processing a credit card. These programs are becoming increasingly common within the industry, and Card Payment Solutions’ promotion of this pricing model doesn’t raise any red flags. If you suspect that Card Payment Solutions is adding hidden fees to your contract, however, we recommend seeking a third-party statement audit.
Our Card Payment Solutions Review Summary
Our Final Thoughts
Card Payment Solutions of South Carolina rates as a promising credit card processing company in that it has very few complaints in comparison to other companies of similar size and time in business. The company can improve its rating by offering month-to-month contracts with no cancellation fees. Businesses are encouraged to compare the company’s pricing to that offered by top-rated merchant account providers.
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Jason Bale
Do NOT sign up with these clowns..smooth talkers with sharp teeth. Believe me they are the most polite crooks I’ve meant. Keep showing for a reputable cc processor and take the time to read the contract
Andrea Phox Pho to ograohy
Card payment solutions was a total rip
Off. After 10 plus years with them my company suddenly was no longer able to process cards. When I realized this I asked and they blamed payjunction who I was working with using card payment solutions in tandem, which is what I was told I had to do. Payjunction got on the phone on a three way call with myself and card payment solutions- they admitted they stopped my small business from processing cards by putting my account on a hold. However they kept charging me my 37.45 per month! No one notified me that I couldn’t process cards. When I tried and couldn’t after much todo about nothing I filled out a request for cancel- the next nail I got was a bill for my 37.95 automaticity debited from my biz checking. 28 days later I received another debit and bill for 37.95 when I called again after being on hold for 45 minutes they told me it takes 30 days to cancel yet they billed me at 28 days. Blood suckers. I want a refund for 10 months of billing with no service!!!
Diane Greiner
Received an offer from this company last year – business partner set up merchant processing with them. They started charging a service fee twice each month…one for our corporate name and the other for our dba name. Once we finally got the bank to place a stop payment on the debit they stopped one charge, hit us with a $300 cancellation fee and are continuing to charge the $69.95 one time a month. They have processed no cards and done nothing for us except charge a lot of money.
I cannot get the company to respond. Went to the bank again yesterday and are attempting a stop payment again.
Any advice as to who to contact? What can I do short of closing my account and opening a new one?
Thanks, Diane
davis
go to your bank and tell them you want to initiate a fraud claim. as i understand it, if the charges were not specified in a contract, the processor has no right to debit those charges. i used the words fraud claim when talking to the processor and it seemed to carry some weight.