CardMax Payments Review: Fees, Complaints, Comparisons & Lawsuits

CardMax Payments Logo
CardMax Payments Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (207) 805-1538 View Pricing

Serving Standard and High-Risk Businesses

Founded in 2015, CardMax Payments is a merchant account provider that serves standard-risk and high-risk businesses inside the U.S. and overseas. The company is partnered with over 30 domestic and international banks, although it appears to utilize First Data (now Fiserv) as its U.S. backend processor.

CardMax Payments Payment Processing

CardMax Payments processes all major debit and credit cards for most business types. Their services include Loyalty programs, ACH and e-check payments, and cash advances.

CardMax Payments Location & Ownership

CardMax Payments is headquartered at 48 Free Street, Suite 220 Portland, Maine 04101, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Nicole Pierce is the managing member and owner of CardMax Payments.

CardMax Payments Review Table of Contents

  • Costs & Contract: CardMax Payments offers variable pricing depending on each merchant’s business type, location, and processing history.
  • Complaints & Service: CardMax Payments complaints number fewer than 10 on public complaints forums.
  • BBB Rating: CardMax Payments currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: CardMax Payments does not appear to hire independent sales agents and has not received any complaints about its sales practices.
CardMax Payments payment processing

CardMax Payments offers standard payment processing services

CardMax Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Low Complaint Total

We are currently unable to locate any CardMax Payments complaints that accuse the company of being a ripoff or a scam. In fact, we have found very few CardMax Payments complaints across various consumer protection websites, though one CardMax Payments complaint describes unreachable customer service and appears to be an isolated incident. If you have your own CardMax Payments review to make, please do so in the comments below.

CardMax Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against CardMax Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CardMax Payments Customer Service Options

The CardMax Payments website provides general phone and email contact information but does not list a dedicated customer support number.

We have located a single CardMax Payments customer service number:

(207) 805-1538 – General Customer Service

CardMax Payments also offers a customer support form on its website.

We will award CardMax Payments an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.

CardMax Payments Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for CardMax Payments at this time. We therefore will not factor a BBB rating into this review.

CardMax Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

CardMax Payments Contract Terms

There is no publicly available information about the standard CardMax Payments contract at this time. The company’s use of more than 30 banking partners means that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through CardMax Payments. We encourage merchants to compare CardMax Payments to our list of best credit card processors.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether CardMax’s contract terms are competitive with the cheapest merchant accounts.

CardMax Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

CardMax Payments appears to rely on in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any CardMax Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to the companies that provide the best merchant services.

No Misleading Quotes

CardMax Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that CardMax Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our CardMax Payments Review Summary

Our Final Thoughts

A Reliable Option for Most Merchants

According to all available information, CardMax Payments rates as a dependable merchant services provider for standard and high-risk businesses. There is not a lot of specific information available about the company’s sales approach or pricing at this time, but its nearly clean complaint record is a positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did CardMax Payments Treat You?

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.