CardMax Payments Reviews & Complaints
Serving Standard and High-Risk Businesses
Founded in 2015, CardMax Payments is a merchant account provider that serves standard-risk and high-risk businesses inside the U.S. and overseas. The company is partnered with over 30 domestic and international banks, although it appears to utilize First Data (now Fiserv) as its U.S. backend processor.
CardMax Payments Payment Processing
CardMax Payments processes all major debit and credit cards for most business types. Their services include Loyalty programs, ACH and e-check payments, and cash advances.
CardMax Payments Location & Ownership
CardMax Payments is headquartered at 48 Free Street, Suite 220 Portland, Maine 04101, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Nicole Pierce is the managing member and owner of CardMax Payments.
CardMax Payments Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | No |
Most Common Complaint | N/A |
Low Complaint Total
Our search did not uncover any significant CardMax Payments complaints suggesting the company engages in ripoff or scam activities. We found only a minimal number of complaints on consumer protection websites. Notably, one complaint mentioned difficulty in reaching customer service, but this seems to be an isolated case. For a balanced view, we welcome your CardMax Payments reviews in the comments section.
CardMax Payments Lawsuits
No major class-action lawsuits or FTC complaints have been identified against CardMax Payments. Merchants seeking non-litigious resolutions to their issues with CardMax Payments are encouraged to consider reporting to appropriate supervisory bodies.
CardMax Payments Customer Service Options
CardMax Payments provides general phone and email support, though it does not have a specific customer support number.
Available CardMax Payments customer service contact:
(207) 805-1538 – General Customer Service
A customer support form is also available on their website.
While CardMax Payments earns an “A” rating in this category, to reach the level of a top-rated customer service processor, a more comprehensive and direct support system might be beneficial. Incorporating keywords like ‘CardMax Payments complaints’ and ‘CardMax Payments customer reviews’ will enhance SEO, aiding in the visibility and assessment of the company’s customer service performance.
CardMax Payments Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for CardMax Payments at this time. We therefore will not factor a BBB rating into this review.
CardMax Payments Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99%+ |
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Keyed-In Rate | 1.00% - 4.99%+ |
Early Termination Fee | Variable |
PCI Compliance Fee | Variable |
Equipment Lease Terms | Variable |
CardMax Payments Contract Terms
There is no publicly available information about the standard CardMax Payments contract at this time. The company’s use of more than 30 banking partners means that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through CardMax Payments. We encourage merchants to compare CardMax Payments to our list of best credit card processors.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether CardMax’s contract terms are competitive with the cheapest merchant accounts.
CardMax Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Inside Sales Team
CardMax Payments appears to rely on in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any CardMax Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to the companies that provide the best merchant services.
No Misleading Quotes
CardMax Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that CardMax Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our CardMax Payments Review Summary
Our Final Thoughts
A Reliable Option for Most Merchants
According to all available information, CardMax Payments rates as a dependable merchant services provider for standard and high-risk businesses. There is not a lot of specific information available about the company’s sales approach or pricing at this time, but its nearly clean complaint record is a positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.
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Testimonials & Complaints
How Did CardMax Payments Treat You?