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CardMax Payments Review: Fees, Complaints, Comparisons & Lawsuits
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Serving Standard and High-Risk Businesses
Founded in 2015, CardMax Payments is a merchant account provider that serves standard-risk and high-risk businesses inside the U.S. and overseas. The company is partnered with over 30 domestic and international banks, although it appears to utilize First Data (now Fiserv) as its U.S. backend processor.
CardMax Payments Payment Processing
CardMax Payments processes all major debit and credit cards for most business types. Their services include Loyalty programs, ACH and e-check payments, and cash advances.
CardMax Payments Location & Ownership
CardMax Payments is headquartered at 48 Free Street, Suite 220 Portland, Maine 04101, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Nicole Pierce is the managing member and owner of CardMax Payments.
CardMax Payments Review Table of Contents
- Costs & Contract: CardMax Payments offers variable pricing depending on each merchant’s business type, location, and processing history.
- Complaints & Service: CardMax Payments complaints number fewer than 10 on public complaints forums.
- BBB Rating: CardMax Payments currently does not have a profile with the Better Business Bureau.
- Sales & Marketing: CardMax Payments does not appear to hire independent sales agents and has not received any complaints about its sales practices.
CardMax Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any CardMax Payments complaints that accuse the company of being a ripoff or a scam. In fact, we have found very few CardMax Payments complaints across various consumer protection websites, though one CardMax Payments complaint describes unreachable customer service and appears to be an isolated incident. If you have your own CardMax Payments review to make, please do so in the comments below.
CardMax Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against CardMax Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CardMax Payments Customer Service Options
The CardMax Payments website provides general phone and email contact information but does not list a dedicated customer support number.
We have located a single CardMax Payments customer service number:
(207) 805-1538 – General Customer Service
CardMax Payments also offers a customer support form on its website.
We will award CardMax Payments an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
CardMax Payments Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for CardMax Payments at this time. We therefore will not factor a BBB rating into this review.
CardMax Payments Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%+|
|Keyed-In Rate||1.00% - 4.99%+|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
CardMax Payments Contract Terms
There is no publicly available information about the standard CardMax Payments contract at this time. The company’s use of more than 30 banking partners means that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through CardMax Payments. We encourage merchants to compare CardMax Payments to our list of best credit card processors.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether CardMax’s contract terms are competitive with the cheapest merchant accounts.
CardMax Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside Sales Team
CardMax Payments appears to rely on in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any CardMax Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to the companies that provide the best merchant services.
No Misleading Quotes
CardMax Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that CardMax Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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