Before you continue onto the next sections of this review, it is important to understand that there are two companies in the U.S. that operate under the “Card Payment Solutions” name. This review is for the Thousand Oaks, California-based company (csiprocessing.com). If you are looking for the South Carolina-based company, see our Card Payment Solutions (South Carolina) review.
CardPayment Solutions (csiprocessing.com) of California began operations in 1999 and is a reseller of iPayment, Inc. The company is a registered ISO of Wells Fargo Bank N.A., Walnut Creek, California.
- Sales & Marketing: CardPayment Solutions appears to hire independent sales representatives and has received a low-to-moderate number of complaints about its sales team.
- Costs & Contract: CardPayment Solutions offers a three-year contract with an early termination fee ranging from $250 to $350.
- Complaints & Service: CardPayment Solutions has received more than 30 public complaints.
- BBB Rating: CardPayment Solutions (as iPayment) has an “A+” rating with the Better Business Bureau and has received 277 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With CardPayment Solutions
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
This reviewer found only one instance of slightly deceptive rate advertising by the company, with CardPayment Solutions quoting rates “as low as 1.49% + $0.19 per transaction” on its website. To learn more about why this type of quote is deceptive, be sure to read Fee Sweep. No other uses of misleading marketing were found other than merchant reports of misleading sales tactics used by some sales agents of the company, which will be covered in more detail below.
CardPayment Solutions appears to rely heavily on recruiting outside independent agents and resellers to market its services. This marketing practice usually lowers a company’s score because most providers have difficulty maintaining control of the sales practices of the resellers. Online complaints suggest that CardPayment Solutions falls into this category because agents are paid on a commission-plus-residual basis and the company’s policies encourage agents to set high fees for merchants. In light of this merchant feedback, we have adjusted the company’s rating to a “C.”
CardPayment Solutions Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$250-$350|
|PCI Compliance Fee||$79 Per Year|
|Equipment Lease Terms||48 Months, Non-Cancellable|
According to a copy of the standard CardPayment Solutions contract (available below), the company’s basic agreement is a three-year term with an early termination fee ranging from $250 to $350, an application fee of $195, a monthly statement fee of $9.50, a monthly minimum fee of $25, an annual PCI Compliance fee of $79, and a tiered pricing schedule. These rates and fees are consistent with the standard rates charged by iPayment and are slightly more expensive than industry averages. Merchants should be sure to thoroughly read their contracts before signing and to keep in mind that pricing is often negotiable (see: “Fee Sweep“). There is also some evidence that CardPayment Solutions sales agents are selling long-term, non-cancellable equipment leases with high monthly fees. Merchants are advised to purchase equipment whenever possible. See the CardPayment Solutions Merchant Application.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
CardPayment Solutions has a moderate amount of complaints (approximately 30) filed online for a company of its size and time in business. The majority of the complaints report unexpected and higher-than-quoted fees in addition to poor customer service when attempting to resolve these issues. As suggested earlier in this review, these types of complaints are often the result of independent resellers who failed to disclose all of the fees prior to setting up the merchant. These failures may be intentional, or they may be the result of poor training. Either way, merchants are strongly encouraged to read and understand their CardPayment merchant account agreement before signing, as the company’s standard policies allow for unfavorable pricing and service conditions.
Key Points - BBB
|Product & Service Complaints||133|
|Billing & Collection Complaints||130|
|Advertising & Sales Complaints||11|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this review, the CardPayment Solutions Better Business Bureau report goes to a page for iPayment, which has an “A+” rating despite 277 complaints filed in the last 36 months. Even with its high complaint volume, the BBB also awarded iPayment accreditation in 2011. The fact that CardPayment Solutions has had its profile grouped with iPayment’s profile indicates to us that the two companies are very closely partnered, so we will apply the same CPO-adjusted rating (“D”) to CardPayment Solutions that we apply to iPayment. See the iPayment review for more information about the company, or see our rating criteria to better understand why we adjust BBB ratings.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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