CardPayment Solutions Review (California)

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CardPayment Solutions

C- Credit Card Processor Rating

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Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

CardPayment Solutions Overview

CardPayment Solutions Logo

CardPayment Solutions Logo

Before you continue onto the next sections of this review, it is important to understand that there are two companies in the U.S. that operate under the “Card Payment Solutions” name. This review is for the Thousand Oaks, California-based company ( If you are looking for the South Carolina-based company, see the Card Payment Solutions (South Carolina) review.

CardPayment Solutions ( of California began operations in 1999 and is a reseller of iPayment, Inc. Aside from providing merchant account and credit card processing services, CardPayment Solutions also offers electronic check processing services, gift card programs, and merchant cash advances.

CardPayment Solutions Sales & Marketing Tactics | C

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? Yes
Discloses all important terms? No

This reviewer found only one instance of slightly deceptive rate advertising by the company, with CardPayment quoting rates “as low as 1.49% +$0.19 per transaction” on its website. To learn more about why this type of quote is deceptive, be sure to read Fee Sweep. No other uses of misleading marketing were found other than merchants reporting misleading sales tactics used by some sales agents of the company, which will be covered in more detail below.

CardPayment Solutions appears to rely heavily on recruiting outside independent agents and resellers to market its services. This marketing practice usually lowers a company’s score because most providers have difficulty maintaining control of the sales practices of the resellers. Online complaints suggest that CardPayment Solutions falls into this category because agents are paid on a commission-plus-residual basis and the company’s policies encourage agents to set high fees for merchants.

CardPayment Solutions Costs & Contract Terms | C

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $250-$350
PCI compliance fee: $79 per year
Equipment lease: 48 mos./non-cancellable

According to a copy of the standard CardPayment Solutions contract (available below), the company’s basic agreement is a three-year term with an early termination fee ranging from $250 to $350, an application fee of $195, a monthly statement fee of $9.50, a monthly minimum fee of $25, an annual PCI Compliance fee of $79, and a tiered pricing schedule. These rates and fees are consistent with the standard rates charged by iPayment and are slightly more expensive than industry averages. Merchants should be sure to thoroughly read their contracts before signing and keep in mind that pricing is often negotiable (see: “Fee Sweep”).
CardPayment Solutions Merchant Application

CardPayment Solutions Complaints & Service | C-

Key Points – Complaints & Service
Total complaints: 25+
Live customer support: Yes
Most common complaint: Hidden fees

CardPayment Solutions has a moderate amount of complaints (approximately 30) filed online for a company of its size and time in business. The majority of the complaints report unexpected and higher-than-quoted fees in addition to poor customer service when attempting to resolve these issues. As suggested earlier in this review, these types of complaints are often the result of independent resellers who failed to disclose all of the fees prior to setting up the merchant. These failures may be purposeful, or the result of poor training. Either way, merchants are strongly encouraged to read and understand their CardPayment merchant account agreement before signing, as the company’s policies allow for unfavorable pricing and service conditions.

CardPayment Solutions BBB Report | D (CPO Adjusted)

Key Points – BBB Report
Product/service: 138
Billing/collection: 142
Advertising/sales: 137
Guarantee/warranty: 1
Delivery: 12

As of this review, the CardPayment Solutions BBB report goes to a page for iPayment, which has an “A-” rating despite 430 complaints filed in the last 36 months. Even with its high complaint volume, the BBB also awarded iPayment accreditation 2011. The fact that CardPayment Solutions has had its profile grouped with iPayment’s profile indicates to us that the two companies are very closely partnered, so we will apply the same CPO-adjusted rating (“D”) to CardPayment Solutions that we apply to iPayment. See the iPayment review for more information about the company, or see our rating criteria to better understand why we adjust BBB ratings.

Bottom Line

CardPayment Solutions of California seems to be a “run of the mill” merchant account provider. Most of the complaints about this company are typical for the industry because it utilizes tiered pricing and standard contract conditions. CardPayment could improve its rating in this review by offering month-to-month contracts with no early termination fee, greatly reducing future complaints, and eliminating its PCI Compliance fee.

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  1. allyn

    This is a [expletive] scam, I got hooked for five years I don’t know what to do when I have to pay double of what I used to pay , if I Se that mother [expletive] agent I’ll [expletive] him up badly. ..just found out my equipment was leased for 5 years none early cancelation and it’s cost 144.95 per month and there also 150 annual fee what the [expletive], total of this month is 836$…

  2. Sheng Zhong

    My nightmare with Cardpayment Solutions started about 6 or 7 years ago. Two agents sign me up in two days for two accounts whith second agent promised me of better rate and to take care of first agent (to cancel that account). I end up with two account with one never used. I can’t cancel the first one without cancelation fee so I let them charged me ever month for more than three years. Then I called them to cancel the first account or I will close both account. The guy promised to cancel it. That is a couple of years ago. I cancel the second account a couple of month ago but noticed I still get letter from them. I opened letter today just find out they have ever canceled my first account. Here is charge of last month for the account never used for 7 years.
    Min discount $15
    Statement fee $5
    IAccess fee $29
    Regulatory fee $4.95
    Additional fee $99
    Internet access $8
    Total charge 161.90
    I have been charged every month like this for the past 7 years for the account I never used. I called them. The guy said they have NO RECORD THAT I CANCELLED THE SERVICE! I am still waiting for their call to cancel the account as I am writing this. I need help to see what action I can take to get at least part of my money back.

  3. Dave

    Rep signed us up for a web terminal which we never used. After being billed over $950 without running a single transaction we called to see if they would waive the $250 cancellation fee and they declined the request. $950+ is not enough markup for sending me 14 sheets of paper. Unfair!

  4. stephanie

    BEWARE of signing anything with this company. myself and a co-worker are still being screwed by cardpayment solutions. the rep. flat out lied, you can NEVER get through to customer service, and when you finally do get through to them they will just say” i’m sorry must be a billing error give us 30 to 75 days to get your money back .” I can not wait for my contract to be up, I will take my business else where and close out my banking account so they can’t continue to steal from me.

    1. Leanne Richards-Williams

      Hi I am checking out this Card payment solutions company …what is the customer service number that they gave you? Please reply asap to assist me in my investigations. Thank you so much for you help?

  5. Lisa Wetmore

    I have been with Ron Miller of Card payment solutions since 2006. Until recently I had no doubts an had thought at least that I was having a good experience. Unfortunately that experience has tuned into a small business
    Nightmare! I switched credit card companies in February of 2012 from Financial Services to North American Bank Card. For a a couple of months everything seemed fine I have to admit that Ron Miller seemed very competent , confident and trustable.. Around June I called Ron and told him that too much money was coming out of my account, ( I’m a tiny business.) he said he would fix it and made some justification. I called him every month after that and he said he’d investigate and I would get busy and forget until the next month. In September I figured it out that both companies were taking money out my account. I had signed papers for and quit back in February 2011 and I brought I to his attention with facts and figures. Since then he promised me several times in writin the company would pay me he would pay me and that has gone on Oct., Nov., Dec., and January. Once more he still never cancelled me after all this. It’s been incredibly stressful and cost me over 1200$. Watch out for this company an Ronald Miller. I’ve gotten nothing but lies!!

  6. Kristine Schlitzer

    We were also lied to about the fees and the cancellation policy. They even took the processing terminal I owned to set it up to work with there system and unknown to me at the time switched it out to a new one and charged me for it. They never returned my terminal which I paid $400.00 for. I hate this company they are rude and greedy and I hope a class action lawsuit comes against them cause I would like to see some justice. I only have 2 months of my contract left. They are the worst!

  7. Karen

    I am a merchant that has used Card Payment Solutions for several years. Then I began checking rates, and realized that I was being severely overcharged. I changed companies in Sept and still cannot get Card Payment solutions to quit charging fees against my checking account. They have acknowledged that the account has been closed but still continue to charge fees.

  8. REYES

    I got into a contrac with Card Payment Solutions two months ago by a persuasive salesman. I took his words of reassurances that I was getting into a contract that I could cancel ANYTIME WITH NO PENALTIES OR CHARGES; he went as far as writing some of his verbal statements on the contract and crossed out some printed statements. To my dismay when I got to read the fine print states that “no matter what the representative said or crossed-out on the contract, did not matter and only the contract would stand’. I have a copy of this contract and waiting for something to go to court (is there a class suit out there? I would love to join.

  9. james Dean

    I was an agent with this company. New to the industry I believed what my employer told me. The rates and fees seemed good and very competitive. After a few months I started to get complaints from a few customers, when i addressed the complaints i was told by the corp office they were typos or oversight, and were taken care of. Sad to say I switch hundreds of customers to this company before i found out how crooked they were.
    After i quit them my customers begged me to help them get rid of card payment. So when I did Card payment came after e to sue me for lost fees and damages with a huge legal team. I’m still fighting. I think i owe it to these I signed up with these crooks to help them get away from them. And Card Payment seems to want to make me and other agents pay for helping out their victims.

    Never Never trust card payment. Most of their agents are pawns and do not know the evil they work for.

  10. Ana

    On February 2012, I signed a contract with them, their agent offered me a low rate, $5 monthly statement fee, and no cancelation fee. Now they are applying a higher rate, the statement show additional fees that I was never told, and I have to pay $325 for early cancellation fee. Also, with the statement I received a letter informing me that the rates are going to go higher and additional charges are going to be applied on my next statement. The agent mislead me and was not honest in regards to the fees. Be careful in doing business with them. I wish I would have read this website before signing the contract with them. Please don’t do business with them.

    1. Cheryl

      Ana –
      Thank you for posting. They have been in my store numerous times and when they could not/would not leave me a copy of the quote so that I could make a spreadsheet and compare, I knew something was not right (red flag). The salesperson is now calling still trying to get me to ‘look’ at it again, and I told her no and quit bothering me I am absolutely not interested in their company. If they were a legit company, they would have no problem leaving me documentation in which to compare.

  11. Ella

    DO NOT USE THIS COMPANY. They steal money out of your account. Closed merchant account Sept 2010 and found them taking money out of our checking account 14 months later. When we called – were told a letter was sent stating a new program that we needed to OPT out of. Never received letter and was told account was never closed.

    I have a signed document and confirmed fax that it was closed. Their agent agreed it was an error on their end but it would take a month to get out money back that they stole 14 months after account was closed.

  12. Jamie

    Card Payment solutions is a complete scam. It’s the worst company I have ever done business with. They forged my signature on my contract on a place where I didnt sign and then told me to try and prove it. They charge fees on top of fees that were never mentioned at any time prior and lie about what they will charge you then tell you theres nothing they can do. terrible customer service. DONT DO BUSINESS WITH THEM!!

  13. Daniel Scott

    Be careful of these folks, they will promise you the world, give you 100% satisfaction guantatees and low rates. Sign the contract, fees from 10 to 50 start adding on, my 10.00 service was 59.00 before interest. These guys are crooks. Promised next day funding, yea right, then they tell you its extra. I thought I was thorough, even had the salesman in my home, bait and switch is what I call it. NO ETHICS.

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