CardPayment Solutions 2023: Reviews & Complaints
Note: As of 2023, the only evidence we can find of this company being open is a LinkedIn page. If you have any information about the status of the company, please let us know in the comments below.
Before you continue onto the next sections of this review, it is important to understand that there are two companies in the U.S. that operate under the Card Payment Solutions name. This review is for the Thousand Oaks, California-based company. If you are looking for the South Carolina-based company, see our Card Payment Solutions (South Carolina) review.
Before we dive in, here’s a short summary of what we’ll cover:
- CardPayment Solutions’ various payment processing services.
- The company may be out of business.
- CPS has received a large number of complaints.
- The company’s contract carries a number of somewhat expensive features and fees.
Location & Ownership
CardPayment Solutions of California began operations in 1999 as a merchant account reselling the contracts of Paysafe (formerly iPayment). The company lists its headquarters at PO Box 3429, Thousand Oaks, California, but we have also seen the address listed as 4213 State Street, 3rd Floor, Santa Barbara, California. It is a registered ISO of Wells Fargo Bank N.A., Walnut Creek, California. CardPayment Solutions does not list a president or CEO, most likely because it is simply an extension of iPayment.
Table of Contents
CardPayment Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||35+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Moderate Complaint Total
There are many negative CardPayment Solutions reviews (approximately 35) filed online for a company of its size and time in business. The majority of the complaints report unexpected and higher-than-quoted fees in addition to poor customer service when attempting to resolve these issues. As suggested earlier in this review, these types of complaints are often the result of independent resellers who failed to disclose all of the fees prior to setting up the merchant. These failures may be intentional, or they may be the result of poor training. Either way, readers are strongly encouraged to read and understand their CardPayment merchant account agreement before signing. If you have your own CardPayment Solutions review to make, please do so in the comments below.
CardPayment Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against CardPayment Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CardPayment Solutions Customer Support Options
CardPayment Solutions offers a tech support phone number and a merchant portal for existing clients. These channels fall short of our expectations of top-rated payment processors for great customer service and could be a major factor in the company’s complaint total.
CardPayment Solutions Customer Service Number
- (805) 696-9621 – Local Office
CardPayment Solutions Online Ratings
Here's How They Rate Online
Online Ratings Summary
Shared Profile With Paysafe
The Better Business Bureau currently lists Card Payment Solutions as a DBA of iPayment, who now, in turn, is owned by Paysafe. For the purposes of this section, we will include information feature on Paysafe’s BBB profile. Paysafe has been an accredited company with the BBB since 2010 and is currently showing an “A+” rating with 124 complaints in the past 36 months. Paysafe has resolved 47 of the 124 complaints while the remaining 77 have been resolved to the dissatisfaction of the clients or are still awaiting a reply.
What Merchants Say
Paysafe has also received 22 informal reviews on its BBB profile, all of which are negative. The most recent review calls the company a scam:
Do not trust this company. It is a truly a scam. Look at all the other reviews from people that are saying the same thing. This company literally took our money (over thousands of dollars) that 2 customers gave us from 2 different invoices we sent them for our services. Paysafe sent us ONE email stating they are closing our account because of “actual processing observed is inconsistent with expected”. The risk management analysis Monica would not even tell me or my husband who OWN our business, the reason why they took and withheld our money. She just kept repeating herself stating that they can’t disclose that information and after 180 days (6 months) there will hopefully be an explanation as in we should get our money back if everything checks out. We literally have never done anything wrong, we just started out at the end of 2020 meaning we didn’t even have employees until 2021. Since then, we have been by the book with everything. This Paysafe is literally a scam company. Do not trust them or SwipeSimple. They are associated with each other. SwipeSimple also withheld so much info from us when they tried to get our services. They didn’t mention that they are a financial institution and a risk department. You will regret it if you use their services, I promise you. Don’t fall into the same trap I did. If I can help at least ONE person or company from getting their money taken, that’s good with me. I usually never write reviews, but I just had to make others aware of Paysafe. This company should be shut down. It almost seems illegal to just take our money without a reason. We will most likely have to get our lawyer involved at this point and take further action. it is a real shame at this point. We are a small business trying to do right in life and make a future especially for our kids and Paysafe just steals our hard earned money. I literally can not believe that Miles who I was dealing with at SwipeSimple withheld all that information from us about Paysafe.
Businesses who find themselves this unsatisfied with their merchant account should take the necessary steps to cancel their account without paying a fee.
An “C” Performance
In light of the low complaint total and resolution ratio of Paysafe, we have lowered the company’s BBB rating to a “C” for the purposes of this review.
CardPayment Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - $4.99%|
According to a copy of the standard CardPayment Solutions contract, the company’s basic agreement is a 3-year term with an early termination fee ranging from $250 to $350, an application fee of $195, a monthly statement fee of $9.50, a monthly minimum fee of $25, an annual PCI Compliance fee of $79, and a tiered pricing schedule. These rates and fees are consistent with the standard rates charged by iPayment and are slightly more expensive than budget-friendly merchant account pricing.
Long-Term Equipment Leases
There is also some evidence that CardPayment Solutions sales agents are selling long-term, non-cancellable equipment leases with high monthly fees. Businesses are advised to purchase rather than lease equipment whenever possible. Business owners should also be sure to thoroughly read their contracts before signing and to keep in mind that pricing is often negotiable.
CardPayment Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Incomplete Rate Quotes
We have found only one instance of slightly deceptive rate advertising by the company, with CardPayment Solutions quoting rates “as low as 1.49% + $0.19 per transaction” on its website. No other uses of misleading marketing were found other than client reports of deceptive sales tactics used by some agents of the company, which will be covered in more detail below.
Outside Sales Team
CardPayment Solutions appears to rely heavily on recruiting outside independent agents and resellers to market its services. This marketing practice usually lowers a company’s score because most providers have difficulty maintaining control over the sales practices of their resellers. CardPayment Solutions pays its independent agents on a commission-plus-residual basis, which means that the company’s policies encourage agents to set high fees for clients. Predictably, there are a large number of negative CardPayment Solutions reviews related to its sales staff.
A Typical iPayment Reseller
In light of the client feedback we have found, we have assigned the company a “C” rating. If you suspect that CardPayment Solutions or iPayment have misled you about the rates and fees you will pay, we recommend seeking a third-party statement audit.
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