CardPayment Solutions Review (California)

Overview

Before you continue onto the next sections of this review, it is important to understand that there are two companies in the U.S. that operate under the “Card Payment Solutions” name. This review is for the Thousand Oaks, California-based company (csiprocessing.com). If you are looking for the South Carolina-based company, see our Card Payment Solutions (South Carolina) review.

CardPayment Solutions (csiprocessing.com) of California began operations in 1999 and is a reseller of iPayment, Inc. The company is a registered ISO of Wells Fargo Bank N.A., Walnut Creek, California.

CardPayment Solutions Products and Services

Industries

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Restaurant
  • Petroleum
c

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

This reviewer found only one instance of slightly deceptive rate advertising by the company, with CardPayment Solutions quoting rates “as low as 1.49% +$0.19 per transaction” on its website. To learn more about why this type of quote is deceptive, be sure to read Fee Sweep. No other uses of misleading marketing were found other than merchants reporting misleading sales tactics used by some sales agents of the company, which will be covered in more detail below.

CardPayment Solutions appears to rely heavily on recruiting outside independent agents and resellers to market its services. This marketing practice usually lowers a company’s score because most providers have difficulty maintaining control of the sales practices of the resellers. Online complaints suggest that CardPayment Solutions falls into this category because agents are paid on a commission-plus-residual basis and the company’s policies encourage agents to set high fees for merchants. In light of this merchant feedback, we have adjusted the company’s rating to a “C.”

CardPayment Solutions Marketing Example

c

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250-$350
PCI Compliance Fee $79 Per Year
Equipment Lease Terms 48 Months, Non-Cancellable

According to a copy of the standard CardPayment Solutions contract (available below), the company’s basic agreement is a three-year term with an early termination fee ranging from $250 to $350, an application fee of $195, a monthly statement fee of $9.50, a monthly minimum fee of $25, an annual PCI Compliance fee of $79, and a tiered pricing schedule. These rates and fees are consistent with the standard rates charged by iPayment and are slightly more expensive than industry averages. Merchants should be sure to thoroughly read their contracts before signing and keep in mind that pricing is often negotiable (see: “Fee Sweep“). There is also some evidence that CardPayment Solutions sales agents are selling long-term, non-cancellable equipment leases with high monthly fees. Merchants are advised to purchase equipment whenever possible. See the CardPayment Solutions Merchant Application.

c

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 25+
Live Customer Support Yes
Most Common Complaint Hidden Fees

CardPayment Solutions has a moderate amount of complaints (approximately 30) filed online for a company of its size and time in business. The majority of the complaints report unexpected and higher-than-quoted fees in addition to poor customer service when attempting to resolve these issues. As suggested earlier in this review, these types of complaints are often the result of independent resellers who failed to disclose all of the fees prior to setting up the merchant. These failures may be purposeful, or they may be the result of poor training. Either way, merchants are strongly encouraged to read and understand their CardPayment merchant account agreement before signing, as the company’s standard policies allow for unfavorable pricing and service conditions.

d

BBB

Key Points - BBB

Product & Service Complaints 130
Billing & Collection Complaints 129
Advertising & Sales Complaints 86
Guarantee & Warranty Complaints 0
Delivery Complaints 11

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

As of this review, the CardPayment Solutions Better Business Bureau report goes to a page for iPayment, which has an “A+” rating despite 356 complaints filed in the last 36 months. Even with its high complaint volume, the BBB also awarded iPayment accreditation in 2011. The fact that CardPayment Solutions has had its profile grouped with iPayment’s profile indicates to us that the two companies are very closely partnered, so we will apply the same CPO-adjusted rating (“D”) to CardPayment Solutions that we apply to iPayment. See the iPayment review for more information about the company, or see our rating criteria to better understand why we adjust BBB ratings.

CardPayment Solutions Logo

CardPayment Solutions Bottom Line

CardPayment Solutions of California seems to be a “run of the mill” merchant account provider. Most of the complaints about this company are typical for the industry because it utilizes tiered pricing and standard contract conditions. CardPayment could improve its rating in this review by offering month-to-month contracts with no early termination fee, greatly reducing future complaints, and eliminating its PCI Compliance fee.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

23 Reviews Leave Your Review Below

  1. I have been with CPS for about 8 years. I am too afraid to quit them! Now they are hitting me up for $179.00 every July for compliancy/enhanced package which they can never explain. They took $50.00 in December for some fees they charge me every month for. They promised twice to give it back but now in September they said there is a monthly and yearly charge! I am not under contract but every month you use them they change the ‘contract’ to include more unexplained fees. Their enhanced protection package for $179.00 a year is for the year BEFORE so when you try to quit they will surcharge you for the future charge. When I joined it was to be free and no contract and he took $150.00 to join and there was an unknown 3 year contract and then the compliancy fees started climbing together with the horror of trying to pass those questionaires! They won’t give you help but will charge 50.00 a month for not solving it yourself. Merchant services – there should be some laws protecting small businesses!

  2. The first thing I want to say is keeping away from this company if you do not want to turn yourself into an idiot one. They fool you with low rate per transaction as 1.15%. Does it sound awesome? It does. But after that when you see they withdraw money from your bank account, you will know there tricks. With all the fees, my smallest charge is more than 5%. Then they will apply all kinds of fees and changed that even did not show on the contract and the agent never tell you when explain about the fees and charges. The biggest charge on my bill was about 15%. When I called to cancel the contract and I leant that the agent lied me that the contract has no termination fee. They charge you for that even with the Squre service. I even have a record of the conversation between the agent with me. Everything is not the same as the contract.
    Finally I changed to PayPal Here service. For me, it is a lot better. That charge you just 2.75% for what ever you get. There is not any other stupid fees. You can register by yourselves and cancel it whenever you want with no costs.. They give you a swiper for free even you cancel it but do not have to return.
    Thins about choices.


    Are you with CardPayment Solutions? Learn how to resolve this complaint.

    1. I agree totally. Looking back at all the fee’s taken out of my account. The salesman really was a thief, and no help. When I finally got through to customer service, the woman didn’t help either and would not let me talk to the manager. Had to close the account. They got $800 of money for no transactions. Hard time to cancel. I could go on and on.

  3. Beware of David Maul in brevard county florida, he sihn me up for a lease, which i agreed and 6 months later he wants to sale me a credit card process forv $650..3 days later he said he would sale it to me for $350..i was in a lease i did not buy my first proceesor it was a lease!!!!! hidden fees that was not mention!!!! now Card payment solutions, iis ignoring my request of cancellation,

  4. This is a [expletive] scam, I got hooked for five years I don’t know what to do when I have to pay double of what I used to pay , if I Se that mother [expletive] agent I’ll [expletive] him up badly. ..just found out my equipment was leased for 5 years none early cancelation and it’s cost 144.95 per month and there also 150 annual fee what the [expletive], total of this month is 836$…

  5. My nightmare with Cardpayment Solutions started about 6 or 7 years ago. Two agents sign me up in two days for two accounts whith second agent promised me of better rate and to take care of first agent (to cancel that account). I end up with two account with one never used. I can’t cancel the first one without cancelation fee so I let them charged me ever month for more than three years. Then I called them to cancel the first account or I will close both account. The guy promised to cancel it. That is a couple of years ago. I cancel the second account a couple of month ago but noticed I still get letter from them. I opened letter today just find out they have ever canceled my first account. Here is charge of last month for the account never used for 7 years.
    Min discount $15
    Statement fee $5
    IAccess fee $29
    Regulatory fee $4.95
    Additional fee $99
    Internet access $8
    Total charge 161.90
    I have been charged every month like this for the past 7 years for the account I never used. I called them. The guy said they have NO RECORD THAT I CANCELLED THE SERVICE! I am still waiting for their call to cancel the account as I am writing this. I need help to see what action I can take to get at least part of my money back.

  6. Rep signed us up for a web terminal which we never used. After being billed over $950 without running a single transaction we called to see if they would waive the $250 cancellation fee and they declined the request. $950+ is not enough markup for sending me 14 sheets of paper. Unfair!

  7. BEWARE of signing anything with this company. myself and a co-worker are still being screwed by cardpayment solutions. the rep. flat out lied, you can NEVER get through to customer service, and when you finally do get through to them they will just say” i’m sorry must be a billing error give us 30 to 75 days to get your money back .” I can not wait for my contract to be up, I will take my business else where and close out my banking account so they can’t continue to steal from me.

    1. Hi I am checking out this Card payment solutions company …what is the customer service number that they gave you? Please reply asap to assist me in my investigations. Thank you so much for you help?

    2. Get there cancel form. And CLOSE your account now. They got $800 of my money. All the compliments of this company is so true.

  8. I have been with Ron Miller of Card payment solutions since 2006. Until recently I had no doubts an had thought at least that I was having a good experience. Unfortunately that experience has tuned into a small business
    Nightmare! I switched credit card companies in February of 2012 from Financial Services to North American Bank Card. For a a couple of months everything seemed fine I have to admit that Ron Miller seemed very competent , confident and trustable.. Around June I called Ron and told him that too much money was coming out of my account, ( I’m a tiny business.) he said he would fix it and made some justification. I called him every month after that and he said he’d investigate and I would get busy and forget until the next month. In September I figured it out that both companies were taking money out my account. I had signed papers for and quit back in February 2011 and I brought I to his attention with facts and figures. Since then he promised me several times in writin the company would pay me he would pay me and that has gone on Oct., Nov., Dec., and January. Once more he still never cancelled me after all this. It’s been incredibly stressful and cost me over 1200$. Watch out for this company an Ronald Miller. I’ve gotten nothing but lies!!

  9. We were also lied to about the fees and the cancellation policy. They even took the processing terminal I owned to set it up to work with there system and unknown to me at the time switched it out to a new one and charged me for it. They never returned my terminal which I paid $400.00 for. I hate this company they are rude and greedy and I hope a class action lawsuit comes against them cause I would like to see some justice. I only have 2 months of my contract left. They are the worst!

  10. I am a merchant that has used Card Payment Solutions for several years. Then I began checking rates, and realized that I was being severely overcharged. I changed companies in Sept and still cannot get Card Payment solutions to quit charging fees against my checking account. They have acknowledged that the account has been closed but still continue to charge fees.

  11. I got into a contrac with Card Payment Solutions two months ago by a persuasive salesman. I took his words of reassurances that I was getting into a contract that I could cancel ANYTIME WITH NO PENALTIES OR CHARGES; he went as far as writing some of his verbal statements on the contract and crossed out some printed statements. To my dismay when I got to read the fine print states that “no matter what the representative said or crossed-out on the contract, did not matter and only the contract would stand’. I have a copy of this contract and waiting for something to go to court (is there a class suit out there? I would love to join.

  12. I was an agent with this company. New to the industry I believed what my employer told me. The rates and fees seemed good and very competitive. After a few months I started to get complaints from a few customers, when i addressed the complaints i was told by the corp office they were typos or oversight, and were taken care of. Sad to say I switch hundreds of customers to this company before i found out how crooked they were.
    After i quit them my customers begged me to help them get rid of card payment. So when I did Card payment came after e to sue me for lost fees and damages with a huge legal team. I’m still fighting. I think i owe it to these I signed up with these crooks to help them get away from them. And Card Payment seems to want to make me and other agents pay for helping out their victims.

    Never Never trust card payment. Most of their agents are pawns and do not know the evil they work for.

  13. On February 2012, I signed a contract with them, their agent offered me a low rate, $5 monthly statement fee, and no cancelation fee. Now they are applying a higher rate, the statement show additional fees that I was never told, and I have to pay $325 for early cancellation fee. Also, with the statement I received a letter informing me that the rates are going to go higher and additional charges are going to be applied on my next statement. The agent mislead me and was not honest in regards to the fees. Be careful in doing business with them. I wish I would have read this website before signing the contract with them. Please don’t do business with them.

    1. Ana –
      Thank you for posting. They have been in my store numerous times and when they could not/would not leave me a copy of the quote so that I could make a spreadsheet and compare, I knew something was not right (red flag). The salesperson is now calling still trying to get me to ‘look’ at it again, and I told her no and quit bothering me I am absolutely not interested in their company. If they were a legit company, they would have no problem leaving me documentation in which to compare.
      Thanks
      Cheryl

      1. That’s dumb….Company’s do that because they don’t want you running to your current company to get them to meet or beat the rate you just were given.

  14. DO NOT USE THIS COMPANY. They steal money out of your account. Closed merchant account Sept 2010 and found them taking money out of our checking account 14 months later. When we called – were told a letter was sent stating a new program that we needed to OPT out of. Never received letter and was told account was never closed.

    I have a signed document and confirmed fax that it was closed. Their agent agreed it was an error on their end but it would take a month to get out money back that they stole 14 months after account was closed.

  15. Card Payment solutions is a complete scam. It’s the worst company I have ever done business with. They forged my signature on my contract on a place where I didnt sign and then told me to try and prove it. They charge fees on top of fees that were never mentioned at any time prior and lie about what they will charge you then tell you theres nothing they can do. terrible customer service. DONT DO BUSINESS WITH THEM!!

  16. Be careful of these folks, they will promise you the world, give you 100% satisfaction guantatees and low rates. Sign the contract, fees from 10 to 50 start adding on, my 10.00 service was 59.00 before interest. These guys are crooks. Promised next day funding, yea right, then they tell you its extra. I thought I was thorough, even had the salesman in my home, bait and switch is what I call it. NO ETHICS.

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