CBD Merchant Accounts Review: Fees, Complaints & Lawsuits

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CBD Merchant Accounts Rating
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Call CBD Merchant Accounts Call CBD Merchant Accounts (845) 549-5302 View Pricing

Specializing in CBD and Hemp Derivatives

Also known as “CBDAccount.com” or “CBD Merchant Account”, CBD Merchant Accounts is a merchant account provider that specifically processes payments for merchants who sell CBD oil and hemp derivatives. According to the company’s website, CBD Merchant Accounts serves over 2,500 merchants. In fact, the company does not advertise its services to any other industry. CBD Merchant Accounts should not be confused with CBD Merchant Account, another CBD-focused payment processor.

CBD Merchant Accounts Payment Processing

CBD Merchant Accounts processes all major debit and credit cards for CBD businesses, and it advertises that it can process domestic sales of CBD oils, distillates, extracts, isolates, waxes, crystals, pills, caps, juices, vapes, pens, shatter, and all other CBD and hemp-related products. The company’s services include ACH and e-check processing, mobile processing, e-commerce solutions including virtual terminals, and MOTO payments.

CBD Merchant Accounts Location & Ownership

The company does not provide its public headquarters, but one of its websites lists Orlando, Florida as its base of operation. CBD Merchant Accounts does not disclose the names of its senior leadership.

CBD Merchant Accounts Review Table of Contents

  • Costs & Contract: CBD Merchant Accounts appears to offer variable contract terms depending on…
  • Complaints & Service: CBD Merchant Accounts complaints number fewer than 10 on…
  • BBB Rating: CBD Merchant Accounts does not have a profile with the Better Business Bureau at…
  • Sales & Marketing: CBD Merchant Accounts does not hire independent sales agents and…

CBD Merchant Accounts Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any negative CBD Merchant Accounts reviews, and there is no evidence to suggest that the company is a ripoff or a scam. The company appears to have only been operational since 2018, so this low complaint total may be due to its short time in business. The CBD Merchant Accounts complaint record is a positive sign for any company in the high-risk space, as these types of processors typically rack up complaints about fund-holds or canceled accounts. If you have your own CBD Merchant Accounts review to make, please do so in the comments below.

CBD Merchant Accounts Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Accounts. However, it should be noted that the company’s generic name makes it hard to find lawsuits filed against it. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Accounts Customer Service Options

CBD Merchant Accounts offers a support form, phone number, and email address on its website. This falls short of our expectations of top-rated payment processors for great customer service. It’s possible that CBD Merchant Accounts will receive negative merchant feedback in the future, but at this time, the company has earned an “A” in this category.

We have located a single CBD Merchant Accounts customer support number:

(845) 549-5302 – General Support

CBD Merchant Accounts also offers a customer service email address at [email protected]

CBD Merchant Accounts Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Accounts at this time. We therefore will not factor a BBB rating into this review.

CBD Merchant Accounts Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Variable Contract Terms

There is no publicly available information about the standard CBD Merchant Accounts contract, but it’s likely that the company’s pricing will vary dramatically from merchant to merchant. The CBD industry is currently as high-risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. We cannot find any complaints about CBD Merchant Accounts’ contract terms, which suggests that most of its users are satisfied. However, it is entirely likely that merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Expect Higher Pricing

Based on its area of focus, merchants should not expect CBD Merchant Accounts’ pricing to compete with the cheapest merchant accounts. If you have any information about the standard CBD Merchant Accounts agreement, please share it in the comment section below.

We also encourage merchants to check out our list of the providers of the best merchant services.

CBD Merchant Accounts Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

CBD Merchant Accounts appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no CBD Merchant Accounts reviews that mention deceptive sales conduct or misleading rate quotes. It is currently difficult for many CBD vendors to locate a reliable or affordable credit card processing option, so it’s likely that the company’s search-friendly name generates a large amount of its traffic. In general, this compares favorably to our list of best credit card processors.

Limited Disclosure

Although there is nothing to suggest that CBD Merchant Accounts engages in deceptive marketing, there is also very little publicly available information about the company. Its website does not disclose its address, the names of its leadership team, the specific products it offers, or the banks it is partnered with. These might be conscious choices designed to protect the company from any regulatory interference, but it could be hard for some merchants to place their trust in a company that is this opaque. For now, we don’t see any reason to warn merchants against CBD Merchant Accounts. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Our CBD Merchant Accounts Review Summary

Our Final Thoughts

A Viable Option for CBD and Hemp Vendors

CBD Merchant Accounts rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

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