Connect Pay Reviews & Complaints

Connect Pay Merchant Services Logo
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How did they treat you?


In this review of ConnectPay, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether ConnectPay meets your payment processing needs.

About Connect Pay

Founded in January 2019, Connect Pay is a merchant account provider that serves both standard and high-risk business types. The company distinguishes itself from its competitors by openly advertising that it can process payments for CBD vendors and other extremely high-risk industries.

Connect Pay Homepage

Connect Pay Merchant Products and Services

Payment Processing

Connect Pay Merchant Services processes major debit and credit cards for a variety of business types, including those considered high-risk. Their services include EMV readers and card swipers, POS solutions, cashless ATMs, payment gateways, e-commerce solutions, e-check processing, business loans, and QuickBooks integration.

Connect Pay payment processing
Connect Pay offers standard payment processing services

Connect Pay Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Notable Complaint Record

Our research reveals no significant negative Connect Pay reviews, suggesting the company is not involved in scam or ripoff activities. This notable absence of complaints, especially considering the relatively short operational history of Connect Pay, is particularly impressive in the high-risk payment processing sector, where issues like fund holds and account cancellations are more common. We welcome and encourage you to share your personal experiences with Connect Pay in the comments below.

Connect Pay Legal Concerns

In our comprehensive search, no substantial class-action lawsuits or FTC complaints have been identified against Connect Pay. For those with unresolved issues, non-litigious options, such as reporting to the appropriate supervisory bodies, are advisable.

Connect Pay Customer Support Accessibility

Connect Pay currently offers a basic level of customer support with a general contact form and phone number available on its website. Here are the contact details:

(661) 309-2801 – General Customer Service

While these support options meet essential needs, they do not yet match the comprehensive services typically found with leading payment processors renowned for exceptional customer service. Enhancing their customer support could further improve Connect Pay’s reputation and customer satisfaction.

Connect Pay Merchant Services Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Connect Pay at this time. We therefore will not factor a BBB rating into this review.

Connect Pay Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Connect Pay Contract Terms

There is no publicly available information about the standard Connect Pay contract, but it’s likely that the company’s pricing will vary from merchant to merchant. It is entirely possible that standard-risk merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Higher Risk, Higher Fees

The CBD industry is currently as high-risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. Hemp merchants who opt to work with Connect Pay should therefore expect more restrictive pricing and contract terms than standard-risk merchants usually receive. We would encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

We cannot find any complaints about Connect Pay’s contract terms, which suggests that most of its users are satisfied. CBD and hemp merchants, however, should not expect Connect Pay rates to compete with the cheapest merchant accounts. If you have any information about the standard Connect Pay agreement, please share it in the comment section below.

Connect Pay Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

Connect Pay appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no Connect Pay reviews that mention deceptive sales conduct or misleading rate quotes.

This compares favorably to our list of best credit card processors.

No Rate Quotes

The Connect Pay website does not list any misleading rate quotes or unrealistic guarantees. For now, we don’t see any reason to warn merchants against Connect Pay. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Our Connect Pay Merchant Services Review Summary

Our Final Thoughts

Connect Pay currently stands out as a robust credit card processing choice for CBD merchants. The company is unusually transparent about its capacity to support hemp and CBD vendors, which strongly indicates that it has dependable banking partnerships for managing these transactions. This forthright approach is refreshing in an industry often marked by ambiguity around high-risk businesses.

That said, our evaluation remains dynamic and will be refined as we gather additional feedback on the company’s performance. As we continue to learn more about Connect Pay, it’s essential that merchants carefully consider the available pricing and terms, comparing them against other top providers to ensure that their needs are met.

Location & Ownership

Connect Pay Merchant Services is headquartered at 24052 Cottage Cir Dr, Santa Clarita, California 91354, and does not publicly list its partner banks. Melvin Butters is the founder of Connect Pay Merchant Services.

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Testimonials & Complaints

How Did Connect Pay Merchant Services Treat You?

1 User Reviews

  • Christopher Julie

    As a small business owner, finding a reliable payment processing partner was crucial, and Connect Pay has exceeded all my expectations. Their seamless integration with my online store and in-store POS system has made accepting payments a breeze. No more worries about delayed transactions or technical glitches!

    The customer support is top-notch too. Whenever I’ve had a question or needed assistance, their team has been there with quick and friendly responses, helping me resolve any issues promptly. It’s refreshing to work with a company that truly values its customers and goes the extra mile to ensure smooth payment processing.

    Since switching to Connect Pay, my sales have increased, and I have peace of mind knowing that my transactions are secure and efficient. I highly recommend Connect Pay to any business looking for a trustworthy and efficient merchant services provider!

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