
Agree with our rating?
Leave a comment below
Agree with our rating?
Leave a comment below
Founded in January 2019, Connect Pay is a merchant account provider that serves both standard and high-risk business types. The company distinguishes itself from its competitors by openly advertising that it can process payments for CBD vendors and other extremely high-risk industries.
Connect Pay Merchant Services processes all major debit and credit cards for most business types including high-risk. Their services include EMV readers and card swipers, POS solutions, cashless ATMs, access to payment gateways, e-commerce solutions, e-check processing, business loans, and QuickBooks integration.
Connect Pay Merchant Services is headquartered at 24052 Cottage Cir Dr, Santa Clarita, California 91354, and does not publicly list its partner banks. Melvin Butters is the founder of Connect Pay Merchant Services.
Connect Pay offers standard payment processing services
Item | Result |
---|---|
Total Online Complaints | <10 |
Live Customer Support | No |
Most Common Complaint | N/A |
We are currently unable to locate any negative Connect Pay reviews, and there is no evidence to suggest that the company is a ripoff or a scam. This clean complaint record may be due to the short amount of time that the company has been operational. Low complaint totals are uncommon in the high-risk space, as these types of processors typically rack up complaints about fund holds or canceled accounts. If you have your own Connect Pay review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Connect Pay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Connect Pay only provides a general-purpose contact form and phone number on its website.
We have located a single Connect Pay customer service number:
(661) 309-2801 – General Customer Service
This falls short of our expectations of top-rated payment processors for great customer service.
The Better Business Bureau does not maintain a profile for Connect Pay at this time. We therefore will not factor a BBB rating into this review.
Item | Result | >
---|---|
Swiped Rate | 1.00% - 4.99%+ |
Keyed-In Rate | 1.00% - 4.99%+ |
Early Termination Fee | Variable |
PCI Compliance Fee | Variable |
Equipment Lease Terms | Variable |
There is no publicly available information about the standard Connect Pay contract, but it’s likely that the company’s pricing will vary from merchant to merchant. It is entirely possible that standard-risk merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.
The CBD industry is currently as high-risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. Hemp merchants who opt to work with Connect Pay should therefore expect more restrictive pricing and contract terms than standard-risk merchants usually receive. We would encourage merchants to check out our list of the providers of the best merchant accounts.
We cannot find any complaints about Connect Pay’s contract terms, which suggests that most of its users are satisfied. CBD and hemp merchants, however, should not expect Connect Pay rates to compete with the cheapest merchant accounts. If you have any information about the standard Connect Pay agreement, please share it in the comment section below.
Item | Result |
---|---|
Employs Independent Resellers | No |
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Connect Pay appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no Connect Pay reviews that mention deceptive sales conduct or misleading rate quotes.
This compares favorably to our list of best credit card processors.
The Connect Pay website does not list any misleading rate quotes or unrealistic guarantees. For now, we don’t see any reason to warn merchants against Connect Pay. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.
Connect Pay rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.
If you found this article helpful, please share it!
Your email address will not be published. Required fields are marked *
Copyright
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Christopher Julie
As a small business owner, finding a reliable payment processing partner was crucial, and Connect Pay has exceeded all my expectations. Their seamless integration with my online store and in-store POS system has made accepting payments a breeze. No more worries about delayed transactions or technical glitches!
The customer support is top-notch too. Whenever I’ve had a question or needed assistance, their team has been there with quick and friendly responses, helping me resolve any issues promptly. It’s refreshing to work with a company that truly values its customers and goes the extra mile to ensure smooth payment processing.
Since switching to Connect Pay, my sales have increased, and I have peace of mind knowing that my transactions are secure and efficient. I highly recommend Connect Pay to any business looking for a trustworthy and efficient merchant services provider!