Connect Pay Review: Fees, Complaints, Comparisons & Lawsuits

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Connect Pay Merchant Services
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Connect Pay Merchant Services

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PhonePhone(661) 309-2801 View Pricing

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

High-Risk Specialists

Founded in January 2019, Connect Pay is a merchant account provider that serves both standard and high-risk business types. The company distinguishes itself from its competitors by openly advertising that it can process payments for CBD vendors and other extremely high-risk industries.

Connect Pay Merchant Services Payment Processing

Connect Pay Merchant Services processes all major debit and credit cards for most business types including high-risk. Their services include EMV readers and card swipers, POS solutions, cashless ATMs, access to payment gateways, e-commerce solutions, e-check processing, business loans, and QuickBooks integration.

Connect Pay Merchant Services Location & Ownership

Connect Pay Merchant Services is headquartered at 24052 Cottage Cir Dr, Santa Clarita, California 91354, and does not publicly list its partner banks. Melvin Butters is the founder of Connect Pay Merchant Services.

Connect Pay Review Table of Contents

  • Costs & Contract: Connect Pay offers variable contract terms depending on each merchant’s business type, location, and processing history.
  • Complaints & Service: Connect Pay complaints number more than 10 on public complaints forums.
  • BBB Rating: Connect Pay does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Connect Pay does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Connect Pay
Connect Pay payment processing

Connect Pay offers standard payment processing services

Should You Trust Connect Pay Merchant Services?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
Live Customer Support
Most Common Complaint

Clean Complaint Record

We are currently unable to locate any negative Connect Pay reviews, and there is no evidence to suggest that the company is a ripoff or a scam. This clean complaint record may be due to the short amount of time that the company has been operational. Low complaint totals are uncommon in the high-risk space, as these types of processors typically rack up complaints about fund holds or canceled accounts. If you have your own Connect Pay review to make, please do so in the comments below.

Connect Pay Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Connect Pay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Connect Pay Customer Service Options

Connect Pay only provides a general-purpose contact form and phone number on its website.

We have located a single Connect Pay customer service number:

(661) 309-2801 – General Customer Service

This falls short of our expectations of top-rated payment processors for great customer service.

Is the BBB Rating for Connect Pay Merchant Services Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No Profile Available

The Better Business Bureau does not maintain a profile for Connect Pay at this time. We therefore will not factor a BBB rating into this review.

How Expensive is Connect Pay Merchant Services Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Swiped Rate
1.00% - 4.99%+
Keyed-In Rate
1.00% - 4.99%+
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms

Connect Pay Contract Terms

There is no publicly available information about the standard Connect Pay contract, but it’s likely that the company’s pricing will vary from merchant to merchant. It is entirely possible that standard-risk merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Higher Risk, Higher Fees

The CBD industry is currently as high-risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. Hemp merchants who opt to work with Connect Pay should therefore expect more restrictive pricing and contract terms than standard-risk merchants usually receive. We would encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

We cannot find any complaints about Connect Pay’s contract terms, which suggests that most of its users are satisfied. CBD and hemp merchants, however, should not expect Connect Pay rates to compete with the cheapest merchant accounts. If you have any information about the standard Connect Pay agreement, please share it in the comment section below.

Does Connect Pay Merchant Services Use Deceptive Marketing?

Advertising & Sales Strategy

Audit Your Current Statement To Find Its Hidden Fees

Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.

Key Points

Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms

In-House Sales Team

Connect Pay appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no Connect Pay reviews that mention deceptive sales conduct or misleading rate quotes.

This compares favorably to our list of best credit card processors.

No Rate Quotes

The Connect Pay website does not list any misleading rate quotes or unrealistic guarantees. For now, we don’t see any reason to warn merchants against Connect Pay. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Does Connect Pay Merchant Services Deserve Your Business?

Review Summary & Our Thoughts

A Viable Option for CBD and Hemp Vendors

Connect Pay rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

Customer & Employee Reviews

What Others Are Saying About Connect Pay Merchant Services

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Phillip Parker
Credit Card Processors
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