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Connect Pay Merchant Services Review

Phillip Parker
Phillip Parker

I was tired of watching unethical merchant services companies take advantage of unsuspecting business owners, so I built this website and wrote hundreds of reviews to expose their shady business practices.

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Connect Pay Merchant Services Overview

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Rating

5/5
Connect Pay Merchant Services Logo
Website
(661) 309-2801

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Rating:
5/5
Connect Pay Merchant Services Logo
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(661) 309-2801

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Tell us about your experience with Connect Pay Merchant Services in the comment section below.

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High Risk Specialists

Founded in January 2019, Connect Pay (connectpay.us) is a merchant account provider that serves both standard and high risk business types. The company distinguishes itself from its competitors by openly advertising that it can process payments for CBD vendors and other extremely high risk industries.

Connect Pay Merchant Services Location and Ownership

Connect Pay Merchant Services is headquartered at 24052 Cottage Cir Dr, Santa Clarita, California 91354, and does not publicly list its partner banks. Melvin Butters is the founder of Connect Pay Merchant Services.

Connect Pay Review Table of Contents

  • Costs & Contract: Connect Pay offers variable contract terms depending on each merchant’s business type, location, and processing history.
  • Complaints & Service: Connect Pay has received fewer than 10 public complaints.
  • BBB Rating: Connect Pay does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Connect Pay does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Connect Pay
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Connect Pay Merchant Services Rates, Fees, and Costs

Connect Pay Merchant Services Rates, Fees, and Costs

Cost Summary

Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Connect Pay Contract Terms

There is no publicly available information about the standard Connect Pay contract, but it’s likely that the company’s pricing will vary from merchant to merchant. It is entirely possible that standard-risk merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Higher Risk, Higher Fees

The CBD industry is currently as high risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. Hemp merchants who opt to work with Connect Pay should therefore expect more restrictive pricing and contract terms than standard-risk merchants usually receive.

No Red Flags

We cannot find any complaints about Connect Pay’s contract terms, which suggests that most of its users are satisfied. CBD and hemp merchants, however, should not expect Connect Pay’s pricing to compete with the cheapest merchant accounts. If you have any information about the standard Connect Pay agreement, please share it in the comment section below.

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Connect Pay Merchant Services BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for Connect Pay at this time. We therefore will not factor a BBB rating into this review.

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

Connect Pay appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no Connect Pay complaints that mention deceptive sales conduct or misleading rate quotes.

No Rate Quotes

The Connect Pay website does not list any misleading rate quotes or unrealistic guarantees. For now, we don’t see any reason to warn merchants against Connect Pay. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

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Sales & Marketing Example

Our Opinion Of Connect Pay Merchant Services

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A Viable Option for CBD and Hemp Vendors

Connect Pay rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

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Why I'm Qualified to Write About Credit Card Processing

I’m a small business owner who previously worked in the credit card processing industry. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. 

I offer merchant account and credit card processing consultation for the following needs:

  • Selecting the right credit card processing services for your business.
  • Reducing credit card processing fees with your current merchant account provider.
  • Negotiating credit card processing fees when changing merchant accounts.
  • Strategies for reducing and recovering funding holds and chargebacks.

 

Schedule a call with me today!

 

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