Credit Card Processing Specialists Review: Fees, Complaints, & Lawsuits

Credit Card Processing Specialists
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Credit Card Processing Specialists

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PhonePhone(866) 470-1705 View Pricing

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

A Processor Shrouded in Secrecy

Credit Card Processing Specialists is a merchant account provider that appears to serve most standard-risk business types. The company’s website discloses almost no information about its affiliated companies, its processing network, its ownership, its location, or its time in business. This degree of privacy is common among companies that are DBAs or subsidiaries of larger companies, but we are unable to determine whether Credit Card Processing Solutions is its own entity or just an alternate name for a parent organization at this time.

Credit Card Processing Specialists Payment Processing

Credit Card Processing Specialists process most major credit and debit cards for standard-risk businesses, specifically focusing on retail, hospitality and lodging, SmallTicket, Level 2 & 3 B2B, direct response, kiosk/self-service, medical, e-commerce, restaurants, financial institutions, utilities, mail/telephone order, education, and mass transit. They offer a mobile application, wireless terminals, the Authorize.Net payment gateway, Quickbooks integration, virtual terminals, check processing, international payments, gift and loyalty programs, cash advances, and a variety of POS solutions from Omni, Verifone, Nurit, Equinox, and ChargeEasy.

Credit Card Processing Specialists Location

The Credit Card Processing Specialists website lists a U.S. address at 503-B Harkle Road, Ste. 100, Santa Fe, New Mexico 87505, but this address is actually the location of a First National Santa Fe. The company also lists addresses in China, Singapore, Japan, New Zealand, Hong Kong, Netherlands, Spain, Canada, the UK, and Australia. According to TopCreditCardProcessors.com, Credit Card Processing Specialists is headquartered at 2885 Sanford Ave., Grandville, Michigan 49418, but this address is simply a mail forwarding address.

Credit Card Processing Specialists Ownership

TopCreditCardProcessors.com also lists a “Mike Konig” as the primary contact at Credit Card Processing Solutions, but we have not found any social media profiles, press releases, websites, interviews, advertisements, contracts, or other sources that identify Mr. Konig as an employee or owner of Credit Card Processing Specialists. Even the testimonial from “Matt Kowschenki, Solutions Expert” on the Credit Card Processing Specialists homepage does not turn anything up in search engines. The Credit Card Processing Specialists website does state that the company is a registered ISO/MSP of Deutsche Bank, AG, New York, and the company resells a PowerPay mobile processing solution called AppCharge. These details indicate that Credit Card Processing Specialists is likely a reseller of PowerPay or of EVO Payments International.

Credit Card Processing Specialists Review Table of Contents

  • Costs & Contract: Credit Card Processing Specialists appears to offer variable contract terms depending on the merchant’s business type and processing history.
  • Complaints & Service: Credit Card Processing Specialists complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Credit Card Processing Specialists does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Credit Card Processing Specialists appears to hire independently contracted agents but has not received any complaints about its sales team.
Credit Card Processing Specialists payment processing

Credit Card Processing Specialists offers standard payment processing services

Should You Trust Credit Card Processing Specialists?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Unknown
Most Common Complaint
N/A

No Public Complaints

We cannot find any negative Credit Card Processing Specialists reviews, which is a strong indication that the company is not a scam or a ripoff. As noted elsewhere in this review, Credit Card Processing Specialists provides very little information about its location, staff, or corporate affiliations to the public, which is a common feature among DBAs of larger companies. If the company is indeed a subsidiary or DBA, then it is probable that some complaints filed against it may be filed against its parent company instead. However, we have found no evidence that this is occurring. If you have your own Credit Card Processing Specialists complaint to make, please do so in the comments below.

Credit Card Processing Specialists Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Credit Card Processing Specialists. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Credit Card Processing Specialists Customer Service Options

Credit Card Processing Specialists lists a number of technical support email addresses on its website as well as a few phone numbers. It is very likely that the company outsources after-hours support to its backend processor, whatever company that might be.

We have located a single Credit Card Processing Specialists customer service phone number:

866-470-1705 – Toll-Free Customer Support

Credit Card Processing Specialists also offers a customer support form on its website in addition to the following customer service email addresses:

help@creditcardprocessingspecialists.com – Merchant Account Support
technical@creditcardprocessingspecialists.com – Technical Support
sales@creditcardprocessingspecialists.com- Sales
partner@creditcardprocessingspecialists.com- Agent Recruiting
jobs@creditcardprocessingspecialists.com – Other Jobs

Is the BBB Rating for Credit Card Processing Specialists Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No BBB Profile

The Better Business Bureau does not maintain a profile for Credit Card Processing Specialists at this time. Accordingly, we will not factor a BBB rating into this review.

How Expensive is Credit Card Processing Specialists Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Swiped Rate
0.35% - 4.99%
Keyed-in Rate
0.35% - 4.99%
Early Termination Fee
$0
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable

Variable Contract Terms

There is very little publicly available information regarding the standard Credit Card Processing Specialists contract at this time. The company advertises that it offers a contract that can be canceled anytime with 60 days’ notice and no cancellation fees. It’s likely that it also offers tiered pricing rather than interchange-plus pricing to most merchants. However, we cannot find any details at this time regarding any PCI compliance fees, monthly minimum fees, statement fees, or annual fees that the company may charge. This compares favorably to our list of best credit card processors.

No Contract Complaints

We also cannot locate any Credit Card Processing Specialists complaints related to their pricing at this time, which suggests that most of the company’s merchants are satisfied with the rates and fees they pay. However, we have no reason to believe that the company’s pricing is competitive with the cheapest merchant accounts in the industry. If you have any specific knowledge about the standard Credit Card Processing Specialists merchant agreement, please share that information in the comment section below this review.

Does Credit Card Processing Specialists Use Deceptive Marketing?

Advertising & Sales Strategy

Audit Your Current Statement To Find Its Hidden Fees

Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.

Key Points

Employs Independent Resellers
Yes
Advertises Deceptive Rates
Yes
Discloses All Important Terms
No

Outside Sales Team

Credit Card Processing Specialists appears to primarily market itself through paid advertising, referral partnerships, and independent sales agents. The use of independent sales agents is commonly tied to high complaint rates in the credit card processing industry, but we are currently unable to locate any Credit Card Processing Specialists reviews that describe unethical conduct by the company’s sales team. If you suspect that you are being overcharged by Credit Card Processing Specialists, you can find and eliminate hidden fees in your monthly bill with a third-party statement audit.

Credit Card Processing Specialists Rate Quotes

The Credit Card Processing Specialists website prominently advertises “swiped rates as low as 0.35%.” This is likely the company’s “Qualified” debit rate, and this rate quote does not mention the higher “Mid-Qualified” and “Non-Qualified” rates that merchants will pay on the majority of transactions. We consider this type of rate quote to be deceptive because it could give merchants an unrealistic expectation of the rates they will pay. Interestingly, another ISO/MSP of Deutsche Bank is known to prominently quote the same 0.35% rate: Commerce Payment Systems. We have found no evidence linking the two companies, but the similarity bears mentioning. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does Credit Card Processing Specialists Deserve Your Business?

Review Summary & Our Thoughts

Insufficient Disclosure for an Overall Rating

We are assigning a 3-star rating for Credit Card Processing Specialists at this time due to the fact that we cannot locate any concrete information about the company. The lack of Credit Card Processing Specialists complaints is a strong indicator that it is a quality provider, but the apparent secrecy surrounding its ownership, location, time in business, and processing relationships will need to be resolved before we can confidently assign an overall grade. For now, merchants are encouraged to compare the company’s pricing to that offered by top-rated credit card processors in order to obtain the best possible deal.

Customer & Employee Reviews

What Others Are Saying About Credit Card Processing Specialists

1 Responses

  • Sadie Causey

    I sent a money order in the amount of $95.95 to the address being Global Processing, 2885 Sanford Avenue, Grandville, MI and found out this is a scam site. This will be reported to the property authorities..

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Phillip Parker
Credit Card Processors
2 min read
1 Comments
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