Can DonorPerfect Handle Payments Securely for Nonprofits?

DonorPerfect is a fundraising growth platform offered by a Pennsylvania-based software company called Softerware, Inc. DonorPerfect’s Insta-Charge payment gateway utilizes TransFirst as its default payment processor, which means that organizations may have some difficulty directly integrating their existing third-party processors with Insta-Charge. TransFirst was acquired by TSYS in April 2016 and was subsequently absorbed into the TSYS Merchant Solutions brand, so TSYS may now act as DonorPerfect’s backend processor.

Payment Processing

DonorPerfect facilitates efficient and secure payment processing, ensuring that donations are handled smoothly and reliably across various platforms.

Processes Charitable Contributions

The service specializes in processing charitable contributions, making it easier for non-profits to manage and track donations from various sources.

Online Payments

With DonorPerfect, organizations can accept online payments, providing a convenient and accessible way for donors to contribute through their websites.

Supports Phone Payments

In addition to online payments, DonorPerfect supports phone payments, allowing donors to make contributions over the phone, thereby expanding the avenues through which donations can be received.

Data Reporting and Analytics

DonorPerfect includes data reporting and analytics tools that help organizations gain insights into their fundraising activities, track donor behavior, and make informed decisions based on detailed reports.

Manages Donor Events and Auctions

The service also manages donor events and auctions, helping non-profits organize and execute successful fundraising events with ease.

Integrates with QuickBooks

To streamline financial management, DonorPerfect integrates seamlessly with QuickBooks, ensuring that all donation data is accurately recorded and synchronized with accounting records.

Positive Reception

We’ve found only a couple of negative DonorPerfect reviews online, and there’s no indication that the software is considered a ripoff by nonprofit organizations. In fact, DonorPerfect reviews are predominantly positive on SpiceWorks, Software Advice, Capterra, and Constant Contact user forums. Users praise its scalable pricing, detailed reports, central donor database, seamless updates, and customer service. However, a couple of complaints below this review cite difficulties migrating to DonorPerfect, inadequate customer support, and product design issues.

Legal Standing

No class-action lawsuits or FTC complaints are currently filed against DonorPerfect. Individuals with grievances can consider reporting concerns to relevant supervisory organizations.

Customer Support Options

DonorPerfect offers basic maintenance support for all pricing plans. Organizations can opt for full support (phone, email, chat, automatic backups) or premium support (24-hour emergency support, 2-hour response time guaranteed) for a variable monthly fee.