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East Commerce Solutions is a mid-sized merchant account provider based in East Providence, Rhode Island that has been in business since 1994. East Commerce acts as a reseller of Elavon merchant accounts, so interested merchants may want to consider reading our Elavon review. In 2022, East Commerce Solutions was purchased by Payroc, a company that rates well with us. The East Commerce Solutions website is still functioning, and it is currently unclear what this means for the future of the company. We will update this profile as more information becomes available.
East Commerce Solutions Payment Processing
East Commerce Solutions processes all major debit and credit cards for most business types. Their services include POS systems, EMV card readers and swipers, mobile solutions, payroll services, gift and loyalty programs, and remote card capture.
One of the primary services offered by East Commerce Solutions is their customized point-of-sale (POS) systems. These systems are designed to accommodate different industries, like retail, hospitality, and healthcare, with a focus on user-friendliness and essential features such as inventory management and accounting software integration.
Mobile Payment Processing
To cater to the growing demand for on-the-go payment options, East Commerce Solutions offers mobile payment processing services. This feature allows businesses to accept payments through smartphones or tablets, an attractive option for enterprises operating in non-traditional settings or those seeking to provide additional convenience for their customers.
The e-commerce payment gateway offered by East Commerce Solutions is designed to facilitate seamless online transactions for businesses. By integrating with popular e-commerce platforms and shopping carts, the company streamlines the online payment process for businesses and their customers.
East Commerce Solutions provides a virtual terminal service that enables businesses to process phone and mail orders securely. This service allows for remote transactions to be handled through an internet-connected device, offering a practical solution for businesses without a physical card reader.
Security and Fraud Prevention
Security and fraud prevention are priorities for East Commerce Solutions. By adhering to industry standards like PCI compliance and employing advanced security measures, the company works to protect sensitive data and minimize fraud risks, ensuring a secure transaction process for businesses and their customers.
Location & Ownership
East Commerce Solutions Inc, is a Registered ISO/MSP for Elavon. East Commerce Solutions is headquartered at 22 Morris Lane, East Providence, Rhode Island 02914. Ed Medeiros is listed as the CEO of East Commerce Solutions.
Table of Contents
- Costs & Contract: Appears to offer a 1 to 3-year contract through…
- Complaints & Service: Complaints number just over a dozen on…
- BBB Rating: Has an “A+” rating and has received 3 complaints and 1 review in the past 3 years. The company has…
- Sales & Marketing: Hires independently contracted sales agents and has…
East Commerce Solutions Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
East Commerce Solutions Complaints
We are currently able to locate over 15 East Commerce Solutions reviews, some of which accuse the company of being a scam or a ripoff. Common themes among complainants include nondisclosure of contract terms, difficulty canceling service, billing errors, poor customer support, and unprofessional conduct by company employees. In the comment section of this East Commerce Solutions review, a company representative raised his concerns about the review in an aggressive and accusatory tone, which may reflect the company’s attitude when dealing with criticism and complaints from customers. However, we did find some professional and helpful responses from company representatives addressing complainants on other consumer protection websites. Overall, for its size and time in business, East Commerce Solutions has a low-to-moderate complaint rate. The East Commerce Solutions complaint total has increased by a modest amount since our last update. If you have your own East Commerce Solutions review to make, please do so in the comments below.
East Commerce Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against East Commerce Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
We did find evidence of a breach of contract suit filed against East Commerce Solutions on behalf of an individual in Rhode Island’s District Court. It was filed in early 2019 and dismissed by the plaintiff a few months later, indicating a possible settlement.
East Commerce Solutions Customer Support Options
The company offers phone and email customer support contact information on its website, which is the bare minimum that we expect from top-rated merchant accounts for customer service.
East Commerce Solutions Customer Service Numbers
- (800) 527-5395 – Toll-Free Customer Support
- (888) 999-5891 – Fax
Other Support Options
- Customer support form
- Customer service email address at [email protected]
East Commerce Solutions BBB Rating and Report
Our Better Business Bureau Profile Assessment
Fewer than 5 Complaints
As of this review, East Commerce Solutions has been accredited with the Better Business Bureau since 2012. The BBB is reporting an “A+” rating with 3 complaints filed in the last 36 months.
What Merchant Say
The company has also received 1 review on its BBB profile, which is negative. It should be noted that these reviews are not subject to verification or investigation by the BBB. The most recent review describes lack of customer support and deceptive sales tactics:
I opened a ********’s *********** store in August 2016 and after listening to a presentation from Reps from this company I decided to purchase the *** system and use their credit card processing even though the system didn’t have everything I wanted but was told that it was in the works. What a mistake! I had nothing but problems getting anything rectified for any of the functions I needed to run my business from anyone in the company. Their follow up is terrible when it comes to working with their customers. As far as the programs that were in the works? That never happened and the system never did what I needed it to do. I closed my business in March 2020. I spoke to the Vice President of the company, whom I had spoken to him a few times throughout the years to try and solve my problems, to let him know I was closing. I was told that all fees that I paid monthly would end the day that I closed for good since they would take care of it. Of course, that never happened. I had to call the credit card processing company myself, which ************* should have done, to cancel my account after 2 months went by and I was still being charged their monthly fee. It is now been almost 1 year since I closed and I am still being charged a monthly fee from *************. I have spoken to and emailed the *************, which I was put in touch with from the ** and I have received no follow up on getting reimbursement for all the fees that were taken out of my account AFTER I closed. I wish when I opened my store I wasn’t so green and I had more expereince & knowledge in regards getting the right *** system for my business. I spent way more then I wanted to on a system that should never have been sold to me based on what my needs were and what the system was capable of doing. It boggles my mind how this company treats their customers. I am sure they have plenty of larger companies that they work with and I hope they are treated better than I was with my little store.”
This merchant could benefit from taking the necessary steps to cancel without paying a termination fee.
An “A” Performance
In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.
East Commerce Solutions Fees and Rates
A Closer Look at the Contract
Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.
Monthly & Annual Fees
1.00% - 4.99%
According to numerous client complaints, the standard East Commerce Solutions contract appears to be a 1 to 3-year agreement through Elavon with an early termination fee of $195, an annual fee of $75, a PCI Compliance fee of $125, and monthly minimum fees as high as $35. The company also leases point-of-sale equipment. A typical Elavon contract includes a non-cancellable 48-month equipment lease that often costs up to ten times the actual price of the equipment.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, East Commerce Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional East Commerce Solutions rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
It is likely that the terms of an East Commerce contract can vary depending on the agent setting up the account and a client’s business profile. Overall, the reported East Commerce Solutions rates and fees do not seem competitive with the cheapest merchant accounts, and the available complaints about the company’s contract terms reinforce this assessment. If you have any specific knowledge of the standard East Commerce Solutions contract, please leave that information in the comment section of this review. We also encourage businesses to check out our list of the providers of the best merchant accounts.
East Commerce Solutions Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Audit Your Current Statement To Find Its Hidden Fees
Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.
Uses Independent Resellers
Discloses All Important Terms
Outside Sales Team
East Commerce Solutions appears to utilize telemarketing and independent sales agents to market its services. The use of independent sales agents is usually associated with high complaint rates for a company, as these representatives often receive less training and oversight than full-time staff. We are currently able to locate multiple negative East Commerce Solutions reviews citing nondisclosure or misrepresentation of rates and fees, unethical conduct by sales agents, and undesired sales calls. Some of these East Commerce Solutions complaints have been filed by former employees, who claim that the company maintains an unprofessional and unsupportive environment. This does not compare favorably to our list of best credit card processors.
No Deceptive Quotes
To its credit, East Commerce does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that hidden East Commerce Solutions fees have been added to your contract, we recommend seeking a third-party statement audit to eliminate undisclosed charges.
East Commerce Solutions Review Summary
Our Final Thoughts and Opinions
East Commerce Solutions rates as an average credit card processing provider according to our rating system. The company is showing a low-to-moderate complaint volume for its size and time in business, and its average contract terms and hiring practices have lowered its overall rating in this review. The company can improve its score by continuing to improve its BBB response rate and ensuring that its contract terms are fully disclosed upon signing. Until then, businesses may be better served by a top-rated overall payment processor.
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