Easy Pay Direct Reviews & Complaints
High-Risk Specialists
Easy Pay Direct is a merchant account provider headquartered in Austin, Texas.
Easy Pay Direct Payment Gateway
The company primarily functions as an online payment gateway provider that matches standard and high-risk merchants with credit card processors that most closely fit their needs. A company representative has stated that Easy Pay Direct is partnered with Electronic Payments Inc. (EPI), PowerPay, and various offshore providers for its back-end processing. They also offer other services including POS systems, mobile payments, EMV compliance, e-commerce solutions including shopping carts, and cash advances and loans.
Easy Pay Direct Location & Ownership
Easy Pay Direct was founded in 2000, and the company's founder and CEO is Brad Weimert. Easy Pay Direct is headquartered at 2028 E Ben White Blvd, Ste 240-2006, Austin, TX 78741, and the company's website does not list an acquiring bank at this time.
Easy Pay Direct Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Clean Complaint Record
Currently, there are no Easy Pay Direct reviews found that label the company as a scam or ripoff. Easy Pay Direct primarily functions as an online gateway provider, rather than a traditional Independent Sales Organization (ISO). This distinction may result in fewer direct complaints about the services provided by its associated processors. Therefore, it may not yet meet the criteria for a top-rated processor for customer service. We encourage you to share your experiences in an Easy Pay Direct review in the comments below.
Easy Pay Direct Lawsuits
No significant class-action lawsuits or FTC complaints have been found against Easy Pay Direct. Merchants seeking non-litigious solutions can explore reporting to appropriate supervisory organizations.
Easy Pay Direct Customer Service Options
Easy Pay Direct provides in-house support for all accounts, and merchants also receive contact information for their specific payment processor in monthly statements. This dual-channel approach seems effective, as there is a notable lack of public Easy Pay Direct complaints.
While Easy Pay Direct does not publicly list a phone number on its website, it does offer a support form for customer inquiries.
Given the absence of complaints, Easy Pay Direct is awarded an “A” rating in customer service. For optimal SEO, including terms like ‘Easy Pay Direct complaints’ and ‘Easy Pay Direct customer reviews’ will help users find relevant information more easily.
Easy Pay Direct Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
---|---|
Resolved Complaints | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
0 Complaints
Easy Pay Direct currently has no rating with the Better Business Bureau but is no longer an accredited business. Previously it had an “A+” rating, and it had been since January of 2015 at the time of our last review. Easy Pay Direct has not accumulated any complaints on its BBB profile. In general, merchants should be aware that there is reason to be skeptical of the BBB’s reviews.
What Merchants Say
Easy Pay Direct has previously received 2 reviews through the BBB. 1 review was positive while the other was negative. The most recent review was left by a merchant accusing the company of continuing to bill them after their account had been canceled:
Customer communication practices are deceptive and abusive. Refused to stop billing on cancelled accounts. No one answers the 1-800 number and you get different people on email who give you the run around. Their processing service paired us up with poor vendors and Easy Pay is simply a broker in the middle. They continue to bill us post cancellation and will not stop. Run for the hills.
Merchants in this situation should understand how to cancel their account without paying a fee.
An “A” Performance Overall
In light of the company’s clean complaint record and time in business, we agree with the BBB’s former rating at this time.
Easy Pay Direct Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.59% + $0.17 |
---|---|
Keyed-in Rate | 2.39% + $0.29 |
Virtual Terminal Rate | 1.00% - 4.99% |
Payment Gateway Fee | Undisclosed |
CBD Account Rate (US) | 4.99% + $0.29 |
CBD Account Rate (Canada) | 3.95% + $0.29 |
ACH Rate | 1.60% + $0.29 |
Setup Fee | $99 |
Monthly Fee | $24.95 |
Monthly Fee (CBD Accounts) | $29.99 |
Early Termination Fee | $0 (domestic accounts) |
Variable Contract Terms
A company representative has stated that Easy Pay Direct provides services through Electronic Payments Inc., PowerPay, and various offshore providers. The terms of its agreements (including PCI Compliance fees, monthly fees, and rate structures) will therefore vary greatly from merchant to merchant. Although the company usually offers a standard service length of three years, the same representative stated that Easy Pay Direct almost always charges no early termination fee, which minimizes the impact of a long-term agreement. The only case in which the company might charge an early termination fee is when it places a merchant with an offshore provider. This is similar to the providers of the best merchant accounts.
Tiered Pricing
Easy Pay Direct lists a setup fee of $99, a monthly fee of $24.95, a swiped rate of 1.59% plus $0.17, a keyed-in rate of 2.39% plus $0.29, and an ACH rate of 1.6% plus $0.29 per transaction. Although we believe that interchange-plus pricing is more favorable to merchants than tiered pricing, there are no Easy Pay Direct complaints in which customers state that they feel deceived by its tiered pricing plan. In light of this information, we are awarding the company an “A” in this category for the time being, but Easy Pay Direct is not considered to be a provider of the cheapest merchant accounts.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Easy Pay Direct also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and Easy Pay Direct fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
CBD Merchant Account Pricing
Easy Pay Direct also serves CBD, hemp, and other cannabis merchants with credit card processing services. However, rates for these accounts are different than those set for other merchant accounts. CBD merchants in the US are charged a monthly fee of $29.99 and a flat rate of 4.99% plus $0.29 per transaction. Canadian merchants are also charged a monthly fee of $29.99 but a lower rate of 3.95% plus $0.29 per transaction. Easy Pay Direct offers lower pricing to merchants based on transaction volume. The company also provides gateway services for these accounts.
Easy Pay Direct Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
---|---|
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Mixed Approach
Easy Pay Direct primarily utilizes a combination of an affiliate program, strategic partnerships, and in-house sales agents to market its services. The company does not employ independent sales staff, and there are no negative Easy Pay Direct reviews that mention the company’s sales team. This compares favorably to our list of best credit card processors.
Services for CBD and Hemp Merchants
According to the company’s website, Easy Pay Direct also specializes in proving merchant accounts to CBD and hemp companies doing business in the US and Canada. The company prides itself on serving these types of merchants since 2010. Businesses in the US are required to fulfill a monthly minimum of $100,000 in transactions, though no minimum is set for Canadian companies. The company advertises approvals for these types of accounts within 48 hours with processing of deposits within 24-48 hours.
No Deceptive Advertising
At the time of this review, some Easy Pay Direct rates are listed on their website along with a satisfaction guarantee that suggests both transparency and flexibility. However, If you suspect that Easy Pay Direct is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden fees. For now, we have awarded the company an “A” in this category.
Our Easy Pay Direct Review Summary
Our Final Thoughts
A Solid Choice for Most Businesses
Easy Pay Direct rates as a reliable merchant services provider according to our criteria. The company resells the services of multiple processors, so its contract terms are likely to vary significantly from merchant to merchant. Easy Pay Direct is showing zero complaints across all consumer protection websites, a sterling record that has been in place since we first reviewed the company. Merchants are still advised to compare Easy Pay Direct’s terms to those of top-rated providers.
If you found this article helpful, please share it!
Vince
They were very easy to work with and the team is incredibly knowledgeable. After being kicked off stripe for being too high risk I went on the hunt for someone reliable. I learned many things through the process of signing up, such as companies like Stripe don’t actually give you a merchant account; you are using theirs. Which is part of why they can just shut you down randomly. If you are trying to scale a business quickly I highly recommend easy pay direct.
Richard
How does an article written on Dec. 2nd 2022 have responses from 2017 & 2019?
Phillip CPO
Hi Richard,
This is because the article’s date represents that last time the content was updated.
jonathon
Where do I begin. They set me up and charges me fees to process, I never had a single charge back in the whole 3 months I processed, then I received a letter stating i only had 30 more days to process. They wasted my time and took fees galore then after my processor was closed they still still took gateway fees. So I asked for a refund and was told management declined to refund a whole 10.00 !!!! Its not about the money its about the time you have wasted of mine so in return I will waste some more time and in return your gonna lose potential customers. Charging a one time for 3 months of service is also a scam!!!
This post will help: Best High Risk Merchant Account Providers
-Phillip
BackWoodz
They do NOT process CBD accounts at all.