Edje Solutions Review

Edje Solutions Background

Edje Solutions is a merchant services provider headquartered at 204 SE Stonemill Dr, Suite 205, Vancouver, Washington 98684. The company was incorporated on December 18, 2013, as a Limited Liability Company (LLC) and has been in business for approximately 12 years. Edje Solutions primarily acquires new clients through outbound telemarketing, a sales approach that has drawn mixed responses from prospective customers.

The company markets payment processing services, Clover point-of-sale hardware, and related merchant equipment. Edje Solutions positions itself as a provider of competitive pricing and personalized service, stating on its website that it is “dedicated to providing the most competitive pricing packages in the industry.” The company emphasizes values of “honor, integrity and commitment” and promotes one-on-one customer support.

Edje Solutions Leadership

Washington State Secretary of State records list Jonathan Beckman as an officer of Edje, LLC. Beckman has a documented history in the payment processing industry, including involvement with Prestige Payment Systems (a DBA of National Payment Systems LLC), Performance Merchant Alliance (which rebranded to Freedom Card Solutions), and related entities including United Card Solutions, National Card Solutions, and Direct Processors. These companies share a common business model of 48-month non-cancellable equipment leases, Fiserv payment processing, and telemarketing-driven customer acquisition. In 2015, Beckman was named as a co-defendant alongside Brad Law in a lawsuit alleging misrepresentation of rates and fees, which was dismissed in 2016. For more details, see our Owner Profile: Jonathan Beckman.

The company also uses the email domain superiormerchantsupport.com for customer communications, which has caused confusion among some merchants who note a discrepancy between the company name and the email domain used for correspondence. The company is not BBB accredited despite having an A+ rating.

Clover POS Systems

Edje Solutions markets Clover point-of-sale systems as its primary hardware offering. Clover is described on the company’s website as a cloud-based POS system that handles employee time clocks, payroll services, real-time data reports, inventory management, and scheduling. The hardware is supplied through equipment lease agreements, typically structured as 48-month non-cancellable contracts.

Mobile Processing Solutions

The company offers mobile payment processing solutions, including the Clover Go EMV card reader and various mobile terminal options. These products are marketed to businesses that operate in field or mobile environments and require on-the-go payment acceptance.

Retail Merchant Services

Edje Solutions provides in-store payment processing for retail merchants, including support for chip, swipe, and contactless payment methods. The company advertises secure transaction processing and competitive pricing for brick-and-mortar operations.

E-Commerce Solutions

The company offers online payment gateway and shopping cart integration services for businesses seeking to accept payments through their websites. These services are marketed with an emphasis on security measures and fraud protection.

MOTO Processing

Mail order and telephone order processing services are available for businesses that accept card-not-present transactions. Edje Solutions offers virtual terminal and payment gateway options for these transaction types.

Complaint Volume and Customer Feedback

Edje Solutions has accumulated a notable number of negative reviews relative to its size. The Better Business Bureau reports 5 complaints closed in the last 3 years, with 2 complaints closed in the last 12 months. The company also has 50 customer reviews on the BBB platform, averaging 4.12 out of 5 stars overall, though the most recent reviews trend significantly more negative.

A recurring theme across complaints involves the company’s 48-month non-cancellable equipment lease agreements. Multiple customers report that they were not adequately informed about the length and non-cancellable nature of these leases prior to signing. In several cases, customers allege that verbal promises made during the sales call did not match the terms in the signed agreements.

Another common concern involves billing discrepancies. Customers have reported being quoted one monthly fee during the sales process but charged a different, often higher, amount once their accounts were activated. One customer described being told they would pay $200 per month but seeing $359 deducted from their account. Another reported a quoted fee of $350 that became $384.90 after taxes were applied, which had not been disclosed upfront.

Service delivery issues also appear in the complaint record. At least one customer reported being promised software integration capabilities that were later found to be unavailable after the contract was signed. Another customer indicated that the equipment sent did not support the dual-bank-account functionality they had specifically requested prior to agreeing to service.

Company Responses to Complaints

Edje Solutions has responded to complaints on the BBB platform. The company’s responses typically reference the signed Merchant Processing Application and Agreement (MPA) and a recorded verification call conducted with a compliance administrator. These responses generally assert that the customer confirmed their understanding of terms during the verification process. While this documentation protocol may serve as a record of disclosure, some customers have countered that the verification call did not adequately capture the nuances of what was discussed during the initial sales conversation.

Customer Support Services

Edje Solutions advertises customer support through its website and encourages merchants to contact them at (888) 820-7652. Some customer complaints suggest that support inquiries are handled through a separate entity at superiormerchantsupport.com, which may create confusion regarding the responsible party. Multiple reviews indicate mixed experiences with customer support responsiveness, with some customers reporting difficulty reaching representatives or receiving timely callbacks.

Edje Solutions BBB Rating

Edje Solutions has a BBB rating of A+ but is not BBB accredited. The company has an average customer review rating of 4.12 out of 5 stars based on 50 customer reviews on the BBB platform. There are 5 complaints closed in the last 3 years, with 2 closed in the last 12 months. The BBB categorizes the complaints as follows: 2 billing issues, 1 order issue, 1 sales and advertising issue, and 1 service or repair issue.

Recent BBB reviews from 2025 trend significantly more negative than the overall average, with customers describing the company as a “scam” and reporting unauthorized charges and contract changes without consent. Negative reviews commonly cite misleading verbal promises during sales calls, difficulty canceling service, and 48-month non-cancellable equipment leases with payments ranging from $100 to $642 per month. The company consistently responds to complaints by referencing signed Merchant Processing Agreements and recorded verification calls, though customers counter that verbal promises made during sales calls contradicted the written terms.

Google Reviews

Edje Solutions maintains a Google Business profile with a 4.5-star rating based on 377 reviews, making it the most-reviewed platform for this company. However, a closer examination of these reviews raises questions about their authenticity. At least one reviewer explicitly stated that he was required to write a review in exchange for a case of free paper, suggesting the company incentivizes customers to leave positive reviews. That same reviewer gave only 3 stars and noted that the company was attentive during sign-up but unresponsive afterward, and that he was locked into a 4-year contract. Many of the 5-star reviews are brief, praise specific sales representatives by name, and come from accounts with only 1 review, a common pattern associated with solicited or incentivized feedback. The high volume of reviews relative to the company’s size, combined with evidence of incentivization, suggests the overall Google rating may not accurately reflect organic customer sentiment.

Indeed Employee Reviews

Edje Solutions has employee reviews on Indeed under both “Edje Solutions” and “Edje LLC.” Employee feedback is mixed, with some describing it as a reasonable entry-level opportunity, while others report a high-pressure telemarketing environment with concerns about favoritism and quota-driven sales practices. These employee perspectives are consistent with customer complaints about aggressive sales tactics and misleading verbal promises made during outbound telemarketing calls.

Other Review Platforms

Edje Solutions does not have a presence on Trustpilot, Yelp, Sitejabber, or Ripoff Report. There are no known discussions about the company on Reddit. The company’s limited presence on independent third-party review platforms, combined with the evidence of incentivized Google reviews, makes it difficult for prospective customers to find unbiased feedback. The absence from platforms where merchants commonly share experiences with payment processors is notable for a company that has been in operation since 2013.

Equipment Lease Terms

A defining feature of Edje Solutions’ merchant agreements is the 48-month non-cancellable equipment lease. Based on publicly available complaint data, monthly lease payments have been reported at various amounts, including $100, $200, $350, $384.90, and $642 per month depending on the equipment package and business type. These leases are reportedly administered through a third-party leasing company, which means that even if the merchant processing agreement is terminated, the equipment lease obligation may continue independently.

The non-cancellable nature of these leases is a significant consideration for prospective merchants. Multiple BBB complaints describe situations where business owners sought to cancel their agreements but were informed that the lease must be paid in full for the remaining term. In one case, a merchant whose business had closed was told they must continue paying approximately $642 per month for the remainder of the 48-month term or face collections action.

Processing Rates and Fees

Edje Solutions does not publicly disclose its standard processing rates or fee schedule on its website. The company markets competitive pricing and claims to offer savings compared to merchants’ existing processors. According to complaint data, the company analyzes prospective customers’ previous processing statements and provides estimated savings projections.

However, several customers have reported that actual processing costs did not match the savings estimates provided during the sales process. Interchange fees, which are set by the card networks and passed through to merchants, have been cited as an unexpected cost by some customers who allege they were told such fees would be rare or minimal. One customer reported cumulative overcharges of $549.10 in less than six months relative to what their merchant statements indicated they should have been billed.

Additional Fees

Based on complaint data, merchants may also encounter additional fees beyond the equipment lease and processing rates. Some customers have reported being required to sign up for a separate Clover account at an additional monthly cost in order to use the leased equipment, a requirement they allege was not disclosed prior to signing. PCI non-compliance fees have also been reported by at least one customer without adequate explanation.

No Known Lawsuits or Legal Actions

At the time of this review, no publicly available lawsuits, class actions, or regulatory enforcement actions specifically targeting Edje Solutions have been identified through standard legal databases and public records searches. This does not preclude the existence of pending or sealed proceedings, but it does suggest a limited public legal footprint relative to some larger payment processors.

It is worth noting that Edje Solutions’ equipment leases are reportedly administered through a third-party leasing company. Disputes related to the lease terms may therefore involve the leasing entity rather than Edje Solutions directly, potentially limiting the company’s direct legal exposure related to equipment financing claims.

Merchants considering Edje Solutions should carefully review all contract documents, including any separate equipment lease agreements, to fully understand their obligations and the parties involved in each agreement.

Leadership Legal Issues

Is should be noted that In 2015, National Payment Systems named company executives Brad Law and Jonathan Beckman as co-defendants in a lawsuit alleging misrepresentation of rates and fees. The lawsuit was ultimately dismissed in 2016.

Telemarketing Sales Model

Edje Solutions acquires new merchant accounts primarily through outbound telemarketing. Employee reviews on Indeed describe the work environment as a telemarketing call center where staff spend the day dialing businesses and asking to speak with owners. The operation has been characterized as fast-paced and high-energy, with employees expected to meet daily quotas.

According to employee feedback, representatives who do not meet their daily quotas may be sent home early, directly impacting their compensation. This quota-driven structure can create pressure to close sales quickly, which may contribute to the types of miscommunication and incomplete disclosure described in customer complaints.

Sales Practice Concerns

Multiple customer complaints describe aggressive or high-pressure sales tactics. One prospective customer reported that a sales representative called their existing processing rates “stupid” and refused to provide pricing in writing before requiring signed paperwork. The company responded to this specific complaint by acknowledging the behavior was “unacceptable” and stating the person responsible would be reprimanded.

Other customers have reported that sales representatives made verbal promises regarding savings, integration capabilities, and trial periods that were not reflected in the signed agreements. The company’s standard response to such claims typically points to the signed MPA and the recorded verification call as evidence of proper disclosure, suggesting a potential disconnect between the initial sales pitch and the formal documentation process.

Employee Satisfaction

Employee reviews on Indeed present a mixed picture. Some employees report enjoying the sales environment and noting opportunities for advancement and incentives. Others describe high turnover, inconsistent training, and a loud work environment that can be overwhelming. The daily quota system appears to be a particular point of contention among former employees.

Our examination of Edje Solutions reveals a small merchant services provider that presents some notable concerns for prospective merchants. While the company offers a range of standard payment processing services through Clover POS hardware and markets itself on personalized customer support and competitive pricing, the pattern of complaints surrounding its 48-month non-cancellable equipment leases, allegations of billing discrepancies, and reports of high-pressure telemarketing sales tactics warrants careful consideration.

The company’s reliance on outbound telemarketing as its primary sales channel, combined with a quota-driven workforce, appears to contribute to recurring issues with incomplete disclosure of contract terms during the sales process. Although Edje Solutions maintains a recorded verification call protocol, the gap between what customers report being told during the initial sales conversation and what appears in the signed agreements remains a consistent theme across complaints.

Businesses considering Edje Solutions should request all pricing, terms, and integration capabilities in writing before signing any agreements. Particular attention should be paid to the equipment lease terms, including the total cost over 48 months, the non-cancellable nature of the lease, and any additional third-party fees such as Clover account subscriptions. Merchants seeking alternatives may wish to compare options among providers listed among the best merchant accounts to ensure they are securing favorable and transparent terms.