Financial Transaction Services Review

Financial Transaction Services Overview

Updated 2/11/19: Financial Transaction Services (FTS) is now operating under the name CardConnect. Learn more in our CardConnect review.

Financial Transaction Services (FTS – ftservice.com), also known as CardConnect, is a small payment processing company that provides credit card processing services. Founded in 2006 by CEO Brian P. Shanahan, FTS has partnered with FTV Capital, Comerica Bank and SecureNet Payment Systems to expand their products and services. The company’s headquarters are located at 1000 Continental Drive, Suite 600, King of Prussia, Pennsylvania 19406.

FTS offers processing solutions that allow businesses to accept payments online, in-store and over the phone. The company also offers account management and consulting services aimed at increasing operation efficiency. Clients also receive 24/7 customer service and access to the company’s own web-based application, “FTS Connect,” for processing payments.

The Better Business Bureau has assigned this company a “C+” rating. FTS received this rating as a result of the 19 complaints filed against the business and the length of time taken by the business to resolve these complaints. Of the 19 complaints, two concerned unspecified advertising or sales issues, while eight had to do with billing or collection issues. Nine of the complaints involved problems with products or services, most stemming from difficulties in terminating the services. At this time, all complaints have been resolved to the merchants’ satisfaction.

On other consumer protection sites, no direct claims have been filed against the company.