First Merchant Payment Systems Reviews & Complaints

First Merchant Payment Systems Logo
Overall Score
full star full star full star full star empty star
How did they treat you?
Pros and Cons
Pros: Cons:
ACH Processing: Adds convenience. Complex Fee Structure: Can be confusing.
Flat-Rate Pricing: Simplifies budgeting. Contract for "Free" Equipment: Can be restrictive.
Diverse Hardware: Suits various needs. Potential ETF: For contract termination.
No Long Contract: Offers flexibility. Variable Rates: Can be unpredictable.
Good Reputation: Suggests reliability. Limited Global Reach: May affect international transactions.


In this review of First Merchant Payment Systems, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether First Merchant Payment Systems meets your payment processing needs.

About First Merchant Payment Systems

First Merchant Payment Systems, founded in 2001, is a merchant account provider serving small to mid-sized businesses throughout the United States. It is worth mentioning that First Merchant Payment Systems could potentially be confused with First American Payment Systems; merchants are advised to keep in mind that these are unrelated entities. According to the company's website, First Merchant Payment Systems offers interchange-plus pricing and resells Clover POS systems.

First Merchant Payment Systems Products and Services

Payment Processing

First Merchant Payment Systems processes major debit and credit cards for small to mid-sized businesses. Their services include Clover and PTech POS systems, EMV swipers, mobile solutions, e-commerce solutions with shopping carts, payment gateway access, QuickBooks integration, Level 3 B2B processing, cash discount programs, and payroll solutions.

Payroll Solutions

First Merchant Payment Systems offers comprehensive payroll and HR solutions to manage tasks like payroll, taxes, HR issues, benefits, and insurance. These solutions provide flexible input options, direct deposit, new-hire reporting, electronic onboarding, and various HR tools such as a help desk, job description wizard, and advanced HR toolkits. These features help businesses streamline administrative functions and focus on core operations.

Cash Discounts

The Cash Discount Program from First Merchant Payment Systems helps businesses save on credit card processing fees by passing these costs to customers while offering discounts for cash payments. The program includes a 4% customer service fee on all transactions, which is waived for customers paying in cash. Merchants processing over $15,000 per month can use the program for free, while those processing less pay a $39 monthly fee.

On The Fly POS

On The Fly POS is a cloud-based point-of-sale system designed for various business types, including restaurants, cafes, and retail stores. It supports payment processing, staff management, inventory organization, and report generation. Features include a digital menu board, kitchen display system, mobile app for online ordering, and contactless payment options, aiming to modernize order and payment processes and enhance customer engagement.

Industries Served

First Merchant Payment Systems provides services to a wide range of industries, demonstrating their versatility in meeting diverse business needs. Industries served include restaurants, auto repair, beauty and fitness, e-commerce, service industry, lodging and hospitality, healthcare, retail, and veterinary services. This broad scope illustrates their ability to offer tailored payment processing solutions across different sectors.

First Merchant Payment Systems payment processing
First Merchant Payment Systems offers most basic payment processing services

First Merchant Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We found only one external review of First Merchant Payment Systems beyond the Better Business Bureau (BBB). This minimal complaint volume might suggest an effective and responsive customer support team at First Merchant. However, it’s also plausible that some complaints directed towards First Merchant are instead addressed to the company’s backend payment processor. If you have a review or experience with First Merchant Payment Systems, we encourage you to share it in the comments section below for a broader perspective.

First Merchant Payment Systems Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against First Merchant Payment Systems. For clients who prefer non-litigious resolutions to their issues, we recommend considering reporting their experiences to appropriate supervisory organizations.

First Merchant Payment Systems Customer Support Options

First Merchant Payment Systems provides customer support through a general contact number and an email form. While the company’s support options are not sufficiently detailed to categorize it as a top-rated merchant account provider for customer service, the scarcity of complaints about First Merchant Payment Systems leads us to award an “A” rating in this category for their customer support effectiveness.

First Merchant Payment Systems Customer Service Numbers

  • (866) 936-2530 – Toll-Free Support
  • (239) 936-2530 – Local Office

Other Support Options

First Merchant Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Sole Complaint

First Merchant Payment Systems has been accredited with the Better Business Bureau since February 2019 and currently maintains an “A+” rating. The company has received 0 complaints through the BBB over the last 3 years. First Merchant has also received no informal reviews on its BBB profile.

An “A” Performance Overall

Given the company’s complaint record, we agree with the BBB’s rating at this time.

First Merchant Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Possible
Processing Rates Interchange +
Equipment Leasing Likely

Overview of Contract Terms

Public details on the standard contract for First Merchant Payment Systems are sparse. One isolated complaint surfaced in a review’s comment section, revealing dissatisfaction with the contract terms, though lacking specifics on fees or duration​“【oaicite:5】“​​“【oaicite:4】“​. First Merchant promotes interchange-plus pricing, noted for its transparency, and mentions a “free terminal” offer, which may include options from Clover. The specifics of whether Clover POS terminals are sold or leased under contract are not provided​“【oaicite:3】“​​“【oaicite:2】“​.

Virtual Terminal and Payment Gateway Services

First Merchant extends its interchange-plus model to e-commerce solutions, featuring virtual terminal and payment gateway services. This implies that additional costs, such as gateway fees, support fees, and batch fees, could be applicable to these online services, though specifics are not detailed on their platform​“【oaicite:1】“​.

Contribute Your Insights

The competitiveness of First Merchant’s contract terms with other low-cost merchant accounts remains uncertain. Insights on First Merchant’s standard contract specifics, including any PCI compliance fees or early termination fees, would greatly benefit from public contribution for clearer understanding​“【oaicite:0】“​.

First Merchant Payment Systems e-commerce solutions
First Merchant Payment Systems offers comprehensive e-commerce solutions, including a payment gateway.

First Merchant Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

First Merchant does not appear to hire independent sales agents to market its services, although this was unconfirmed as of this update. There are very few negative First Merchant Payment Systems reviews, and those that are available do not cite aggressive or deceptive sales strategies. This is a strong indicator that the company’s sales reps are well-trained and subject to adequate oversight.

No Deceptive Advertising

First Merchant does not appear to engage in any deceptive advertising strategies in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that First Merchant Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our First Merchant Payment Systems Review Summary

Our Final Thoughts

According to our rating criteria, First Merchant Payment Systems rates as a reliable credit card processing provider. The company boasts a low complaint rate and appears to employ an entirely in-house sales and support staff, which can contribute to more consistent and reliable customer service. Reviews do not suggest that First Merchant is a ripoff or scam operation.

However, we advise readers to carefully review the terms of any contract they are offered. It is also wise to compare First Merchant’s costs and services with those of other top-rated providers. This thorough approach ensures that businesses can make well-informed decisions, securing the best possible terms and pricing for their credit card processing needs.

Location & Ownership

First Merchant is headquartered at 5216 Summerlin Commons Blvd #100, Fort Myers, FL 33907 and is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Kevin Winter is the company’s president and co-founder and Ryan Winter is the VP of sales.

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Testimonials & Complaints

How Did First Merchant Payment Systems Treat You?

1 User Reviews

  • russ

    first merchant payment systems are horrible! i have been a customer of theirs for 7 years now. it is time consuming to compare other companies and rates. it is tricky to figure out the fees to compare to other companies because there are so many fees and charges. when i find myself with one full week i will do some research and change companies.

    they do nothing. and the few times i contact them they are useless. and they make over 2% of every dollar i bring in. it is such a racquet. do not use them!!

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