First Merchant Payment Systems: Reviews & Complaints

First Merchant Payment Systems Logo
First Merchant Payment Systems Rating
Star Full Star Full Star Full Star Full Star Empty

Agree with our rating?
Leave a comment below

Call First Merchant Payment Systems Call First Merchant Payment Systems (239) 936-2530 View Pricing

Company Overview

First Merchant Payment Systems, founded in 2001, is a merchant account provider serving small to mid-sized businesses throughout the United States. It is worth mentioning that First Merchant Payment Systems could potentially be confused with First American Payment Systems; merchants are advised to keep in mind that these are unrelated entities. According to the company’s website, First Merchant Payment Systems offers interchange-plus pricing and resells Clover POS systems.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • First Merchant Payment Systems’ various payment processing services.
  • There are few online complaints about FMPS.
  • There is little available information about the company’s contract, although it does offer interchange-plus pricing.

First Merchant Payment Systems Payment Processing

First Merchant Payment Systems processes all major debit and credit cards for small to mid-sized businesses. Their services include Clover and PTech POS systems, EMV swipers, mobile solutions, e-commerce solutions including shopping carts, access to a payment gateway, QuickBooks integration, Level 3 B2B processing, cash discounts, and payroll solutions.

Payroll Solutions

First Merchant Payment Systems offers payroll and HR solutions aimed at handling administrative tasks like payroll, taxes, HR issues, benefits, and insurance, thus allowing businesses to focus on their core operations. The solutions include features like flexible input options, direct deposit, new-hire reporting, electronic on-boarding, and various HR tools including a help desk, job description wizard, and advanced HR toolkits​.

Cash Discounts

The Cash Discount Program by First Merchant Payment Systems is designed to save on credit card processing fees by shifting these costs to customers while providing discounts for cash payments. The program implements a 4% customer service fee on all transactions which is discounted for customers paying in cash, effectively covering the cost of transaction processing. The program is free for merchants processing over $15,000 per month and costs $39.00 for those processing under $15,000 per month​.

On The Fly POS

On The Fly POS is a cloud-based point-of-sale system designed for various business types including restaurants, cafes, and retail stores. It aids in processing payments, managing staff, organizing inventory, and generating reports. The system offers features like a digital menu board, kitchen display system, a mobile app for online ordering, and contactless payment options, aiming to modernize the order and payment process, and enhance customer engagement and satisfaction​1​.


First Merchant Payment Systems extends its services to a variety of industries, demonstrating versatility in catering to different business types. Some of the industries served include Restaurants, Auto Repair, Beauty & Fitness, E-Commerce, Service Industry, Lodging & Hospitality, Healthcare, Retail Industry, and Veterinarians. This range of industries shows the company’s capability to provide tailored payment processing solutions to meet the diverse needs of different business sectors.

Location & Ownership

First Merchant is headquartered at 5216 Summerlin Commons Blvd #100, Fort Myers, FL 33907 and is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Kevin Winter is the company’s president and co-founder and Ryan Winter is the VP of sales.

Table of Contents

First Merchant Payment Systems payment processing
First Merchant Payment Systems offers most basic payment processing services

First Merchant Payment Systems Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

As noted, we were only able to locate one First Merchant Payment Systems review outside of the BBB. This indicates that First Merchant has a responsive and capable customer support team, although it is also possible that complaints intended for First Merchant could instead go to the company’s backend payment processor. If you have your own First Merchant Payment Systems review to make, please do so in the comments below.

First Merchant Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against First Merchant Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

First Merchant Payment Systems Customer Support Options

The company’s website offers a general contact number and an email form. Still, the lack of detailed information on First Merchant’s support options prevents us from qualifying it as a top-rated merchant account provider for customer service. At this time, the low volume of First Merchant Payment Systems complaints inclines us to award the company an “A” in this category.

First Merchant Payment Systems Customer Service Numbers

  • (866) 936-2530 – Toll-Free Support
  • (239) 936-2530 – Local Office

Other Support Options

First Merchant Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary

BBB Reports 0

Sole Complaint

First Merchant Payment Systems has been accredited with the Better Business Bureau since February 2019 and currently maintains an “A+” rating. The company has received 0 complaints through the BBB over the last 3 years. First Merchant has also received no informal reviews on its BBB profile.

An “A” Performance Overall

Given the company’s complaint record, we agree with the BBB’s rating at this time.

First Merchant Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Cancellation Penalties Unclear
Monthly & Annual Fees Possible
Processing Rates Interchange +
Equipment Leasing Likely

Unclear Contract Terms

There is almost no publicly available information about the standard First Merchant Payment Systems contract. The lone complaint we could locate outside of the BBB was found in the comment section of this review, and this complaint expressed general dissatisfaction with First Merchant’s contract terms. The author did not offer any specific information regarding fee amounts or contract length, so we aren’t inclined to lower First Merchant’s grade by any significant degree.

The company’s website does advertise that it offers interchange-plus pricing, the most transparent model in the industry. Additionally, the company advertises a “free terminal” promotion with alternative options through Clover. However, it is not disclosed as to whether or not the company resells Clover POS terminals or leases them under the terms and conditions of its contracts.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, First Merchant Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. According to the company’s website, its interchange-plus pricing model also extends to its e-commerce platform. Additional fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.

Share What You Know

There is no clear indication as to whether or not this credit card processor’s contract terms are competitive with the cheapest merchant accounts at this time. If you have any knowledge of the standard First Merchant contract (including any PCI compliance fees or early termination fees), please leave that information in the comment section of this review.

First Merchant Payment Systems payment gateway

First Merchant Payment Systems offers e-commerce solutions including access to a payment gateway

First Merchant Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

First Merchant does not appear to hire independent sales agents to market its services, although this was unconfirmed as of this update. There are very few negative First Merchant Payment Systems reviews, and those that are available do not cite aggressive or deceptive sales strategies. This is a strong indicator that the company’s sales reps are well-trained and subject to adequate oversight.

No Deceptive Advertising

First Merchant does not appear to engage in any deceptive advertising strategies in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that First Merchant Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our First Merchant Payment Systems Review Summary

Our Final Thoughts

According to our rating criteria, First Merchant Payment Systems rates as a reliable credit card processing provider. The company boasts a low complaint rate and there is some indication that First Merchant employs an entirely in-house sales and support staff. First Merchant reviews do not indicate that the company is a ripoff or scam operation. However, readers are advised to read the terms of any contract they are given carefully and compare its costs to those of other top-rated providers.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did First Merchant Payment Systems Treat You?

1 Responses

  • first merchant payment systems are horrible! i have been a customer of theirs for 7 years now. it is time consuming to compare other companies and rates. it is tricky to figure out the fees to compare to other companies because there are so many fees and charges. when i find myself with one full week i will do some research and change companies.

    they do nothing. and the few times i contact them they are useless. and they make over 2% of every dollar i bring in. it is such a racquet. do not use them!!

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

FTC Advertising Disclosure
We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this responsibility, we may in some cases, but not all, earn revenue if you choose a service provider that we have fully researched and vetted. We only recommend providers that we have determined to be safe for our readers. We do not accept payment, gifts, or any other bribes in exchange for postive reviews or ratings. We care about doing right by our readers.
closecloseShow disclosure
About CPO

We are committed to ensuring the accountability of credit card processors by bringing transparency to their business practices. Our primary objective is to to expose unscrupulous processors that impose substantial rate markups, unjustifiable fees, and exploitative contracts that result in substantial losses for small business owners.

We have been in operation since 2009, diligently conducting comprehensive research, publishing extensive reviews, and monitoring more than 1,000 payment processors. Our expertise in the merchant services industry has garnered recognition from esteemed publications such as the Los Angeles Times, INC Magazine, The Atlantic, and the Miami Herald, among others.

Popular Merchant Account Research
Fiserv Review
stripe logo
Stripe Review
square credit card processing logo
Square Review
Low Cost Processor of 2023