First Merchant Payment Systems: Reviews & Complaints
First Merchant Payment Systems, founded in 2001, is a merchant account provider serving small to mid-sized businesses throughout the United States. It is worth mentioning that First Merchant Payment Systems could potentially be confused with First American Payment Systems; merchants are advised to keep in mind that these are unrelated entities. According to the company’s website, First Merchant Payment Systems offers interchange-plus pricing and resells Clover POS systems.
Before we dive in, here’s a short summary of what we’ll cover:
- First Merchant Payment Systems’ various payment processing services.
- There are few online complaints about FMPS.
- There is little available information about the company’s contract, although it does offer interchange-plus pricing.
First Merchant Payment Systems Payment Processing
First Merchant Payment Systems processes all major debit and credit cards for small to mid-sized businesses. Their services include Clover and PTech POS systems, EMV swipers, mobile solutions, e-commerce solutions including shopping carts, access to a payment gateway, QuickBooks integration, Level 3 B2B processing, cash discounts, and payroll solutions.
First Merchant Payment Systems offers payroll and HR solutions aimed at handling administrative tasks like payroll, taxes, HR issues, benefits, and insurance, thus allowing businesses to focus on their core operations. The solutions include features like flexible input options, direct deposit, new-hire reporting, electronic on-boarding, and various HR tools including a help desk, job description wizard, and advanced HR toolkits.
The Cash Discount Program by First Merchant Payment Systems is designed to save on credit card processing fees by shifting these costs to customers while providing discounts for cash payments. The program implements a 4% customer service fee on all transactions which is discounted for customers paying in cash, effectively covering the cost of transaction processing. The program is free for merchants processing over $15,000 per month and costs $39.00 for those processing under $15,000 per month.
On The Fly POS
On The Fly POS is a cloud-based point-of-sale system designed for various business types including restaurants, cafes, and retail stores. It aids in processing payments, managing staff, organizing inventory, and generating reports. The system offers features like a digital menu board, kitchen display system, a mobile app for online ordering, and contactless payment options, aiming to modernize the order and payment process, and enhance customer engagement and satisfaction1.
First Merchant Payment Systems extends its services to a variety of industries, demonstrating versatility in catering to different business types. Some of the industries served include Restaurants, Auto Repair, Beauty & Fitness, E-Commerce, Service Industry, Lodging & Hospitality, Healthcare, Retail Industry, and Veterinarians. This range of industries shows the company’s capability to provide tailored payment processing solutions to meet the diverse needs of different business sectors.
Location & Ownership
First Merchant is headquartered at 5216 Summerlin Commons Blvd #100, Fort Myers, FL 33907 and is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Kevin Winter is the company’s president and co-founder and Ryan Winter is the VP of sales.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms depending on…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” and has received 0 complaints and…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
First Merchant Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
As noted, we were only able to locate one First Merchant Payment Systems review outside of the BBB. This indicates that First Merchant has a responsive and capable customer support team, although it is also possible that complaints intended for First Merchant could instead go to the company’s backend payment processor. If you have your own First Merchant Payment Systems review to make, please do so in the comments below.
First Merchant Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against First Merchant Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
First Merchant Payment Systems Customer Support Options
The company’s website offers a general contact number and an email form. Still, the lack of detailed information on First Merchant’s support options prevents us from qualifying it as a top-rated merchant account provider for customer service. At this time, the low volume of First Merchant Payment Systems complaints inclines us to award the company an “A” in this category.
First Merchant Payment Systems Customer Service Numbers
- (866) 936-2530 – Toll-Free Support
- (239) 936-2530 – Local Office
Other Support Options
- Support form
- Customer service email address at [email protected]
First Merchant Payment Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
First Merchant Payment Systems has been accredited with the Better Business Bureau since February 2019 and currently maintains an “A+” rating. The company has received 0 complaints through the BBB over the last 3 years. First Merchant has also received no informal reviews on its BBB profile.
An “A” Performance Overall
Given the company’s complaint record, we agree with the BBB’s rating at this time.
First Merchant Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Possible|
|Processing Rates||Interchange +|
Unclear Contract Terms
There is almost no publicly available information about the standard First Merchant Payment Systems contract. The lone complaint we could locate outside of the BBB was found in the comment section of this review, and this complaint expressed general dissatisfaction with First Merchant’s contract terms. The author did not offer any specific information regarding fee amounts or contract length, so we aren’t inclined to lower First Merchant’s grade by any significant degree.
The company’s website does advertise that it offers interchange-plus pricing, the most transparent model in the industry. Additionally, the company advertises a “free terminal” promotion with alternative options through Clover. However, it is not disclosed as to whether or not the company resells Clover POS terminals or leases them under the terms and conditions of its contracts.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, First Merchant Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. According to the company’s website, its interchange-plus pricing model also extends to its e-commerce platform. Additional fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.
Share What You Know
There is no clear indication as to whether or not this credit card processor’s contract terms are competitive with the cheapest merchant accounts at this time. If you have any knowledge of the standard First Merchant contract (including any PCI compliance fees or early termination fees), please leave that information in the comment section of this review.
First Merchant Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
First Merchant does not appear to hire independent sales agents to market its services, although this was unconfirmed as of this update. There are very few negative First Merchant Payment Systems reviews, and those that are available do not cite aggressive or deceptive sales strategies. This is a strong indicator that the company’s sales reps are well-trained and subject to adequate oversight.
No Deceptive Advertising
First Merchant does not appear to engage in any deceptive advertising strategies in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that First Merchant Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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